Paula was very helping is showing us to our desired units, upfront with pricing and made the whole…read moreprocess very easy

Excellent customer service! Paula was super friendly and made everything so easy!! We have used in…read morethe past and will definitely use again if we need storage.

Nickole was a FANTASTIC representative of the company! She…read moreshowed me various options of the storage facilities. She explained security and other factors that made my decision easier! What an EXCELLENT REPRESENTATIVE for this storage facility!! Thank you NICKOLE!!!

"Trusted since 1972" their perpetually-closed office proudly proclaims…read more I'm leaving this review because we were finally able to move our belongings out of storage and into our new home. Originally when we'd moved from Texas to Minnesota, I'd planned to occasionally stop by our storage unit in order to grab seasonal/holiday decor and such. However, I quickly found that I did not want to go through that hassle, because lemme tell you, it's a HUGE hassle. First off, requiring you to have an app on your phone just to open the main gate. And the door to your building. And on top of that, you gotta have the keys for your individual unit. The app doesn't function properly, always crashing and leaving you stranded like a dunce. The one time I did come by for Halloween stuff in October, I couldn't even get the app to open the door. I had to take advantage of someone else leaving. And of course, there was NO employees at the front office around to help me out either. This was also the case for when we moved our stuff out, which we did across two weekends. On neither occasion were there any employees anywhere to be found. It sure must be nice to rake in hella cash from renters without even having to staff your establishment. The first day we came by to move out, we discovered we'd misplaced our key. So we called in, only to be told no one could come out to help us and to expect a call back within 72 hours. Pretty unhelpful when you're trying to move THAT DAY. We ended up turning our apartment inside out and thankfully did eventually locate the storage unit key, so we were able to come back and do our load- allbeit a much later than expected load, considering all the time lost and no help from the company we were spending $120/mo. to. By the way, no one ever called back within those 72 hours, so it's a good thing we didn't need them to fulfill that promise either. Speaking of costs, there were other geographically closer storage units to our apartment, but we chose this one based on the pricing, around $100/mo. for a 10x10x10 ft, which was one of the best rates we could locate. So of course, within a mere month of being there paying rent, they increased the price by 20%. Jerks. Also, do be aware that for leaving, they request a week's notice. (This is likely a ploy to get one last month's rent out of you, in the case that you decide to leave close to your renewal date but don't realize there's a week's notice for literally no reason.) My husband was able to figure out some way to do the process via the app or online to circumvent the "required" week, and was able to close out the account that day instead. Oh and the asphalt leveling is ATROCIOUS here. If you have a truck with a ramp, GOOD LUCK finding any stretch of pavement that's level to load or offload. I've drug these guys through the mud with good reason with this review, but it remains a two-star because our stuff at least was stored safely the year+ we were there. No theft, no damage, etc. We didn't go for temperature controlled, but it seems that there wasn't too severe of variation in temperature despite the Minnesota winters. So yes, your stuff will be safe here. To me, that just seems like the bare minimum of what you'd expect from a storage unit rental place though.

Apple Valley location with an overhang one of the only ones that you feel like you can actually…read morepull your vehicle in and not hit something!! I had a great experience because I pulled up and a worker came out right away took the trailer off, checked me out and I was on my way! Customer service was amazing and everything was effortless. Great staff great location. Definitely would drive a little bit out of my way to pick up and drop off at this location.

Good location for moves of less than 10 miles from the location, however a one employee a man in…read morehis late 50s no beard, about 5' 10 is completely rude by if you are asking questions, then he will try not to respond or say something else that is kind of irrelevant during the reservation process. If he is having a bad day then why is he working and showing clients has negative side?

Top notch facility, staff, and location. I couldn't have been happier with my experience in the…read morelast months.

The office staff is very friendly and helpful! The units are the perfect size for what I needed and…read morejust enjoy the staff, which in a place like this good customer service is nearly impossible to get.

great service, clean property and gigantic parking bay that keeps you out of rain/snow.read more

I will be leaving and looking elsewhere. Bait and switch tactics. They have upped my rate several…read moretimes. They are now more than double similar businesses.

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

Good: facility appears secure, convenient location…read more Bad: We are a non-profit and they raised our rates 300% in 3 years. I talked to them about it and their 'solution' was to go through the hassle of moving to a unit literally next door and open a new account. The 'manager' was pretty rude and acknowledged that the Public Storage business model is just to constantly keep raising the rates - assuming that the renter will not go through the effort of moving. TERIBBLE CUSTOMER SERVICE! No one ever answers the phone or is in the office. The handle on the unit was broken from the beginning, garage door had to be propped up to stay open, everything inside must be covered or will be completely filthy. Needless to say - we moved to a locally owned facility who has agreed to lock in our rate.

Be warned your items will be covered in a huge layer of dirt, they raise the prices $30 every few…read moremonths and they also will charge you for the entire month if you move out early. I absolutely do not recommend this site.