worked with Brett and I was very happy with my experience!! He completed the walk- thru in a quick…read morepace and explain all the possible charges. Need more people like Brett! thanks again

If I could give a negative rating I would. NEVER rent from Penske in Eagan, MN. Worst service ever…read more Was quoted $69.99 for a daily rental, which included a $40.00 premium due to it being a late rental. When the truck was dropped off was charged 10 times that price. And that is not an exaggeration, almost $1,000 for a 10 hour truck rental. When the contract was being reviewed price was never discussed, just sign here, trusted they charged what they quoted, HUGE mistake. Was in no hurry to move, still had 30 days, never, ever would have knowingly approved such an outrageous price. DO NOT TRUST them, they will lie. When the charge was disputed the local manager said there are witnesses to this price being given, that is an outright lie. Talked to corporate office and the local store, the response is too bad it is a legally binding contract. That is understood but how ethical is it to increase the price 10 times, not double, the price was increased 10 times the quoted price. Don't let them fool you, Penske has done nothing to resolve this issue. The price for this truck is $29.99 plus mileage, we agreed to a premium price of $69.99 due to late rental. We were charged $699.99, and told too bad you signed the agreement. Don't trust them to charge what they agreed to.

Got the job done. But I was surprised that I needed an appointment. They also were understaffed I…read morethought.

I had a great experience with these guys. I rented a truck for 3 days for an in town move. They…read morewere nice and helpful at check in and check out and charged the same prices as my online reservation. I accidentally forgot to put the hand truck I had rented back in the truck (whoops) and returned it the next day without being charged a late fee. They made the process smooth and easy and had forgiving and kind staff on hand to go over everything at the beginning and end.

Easy signup process, clean units , secured, and pretty affordable. I'd recommend to a friend!read more

Self serve car wash with credit card pay, it doesn't display a charge until you are done. Made one…read moretrip around the car with wash cycle, one rinse and it ended up being $15.00!!! Any other car wash (self wash) I have paid maximum $6.00. Plus, when I got home I had to rewash the car- it was so bad!

Sorry to hear of the other gentleman's bad experience--go back and complain to the manager…read morepreferably during the week-- different staff, different experience.... I have used this Uhaul 8 times from 11/17-3/18 for a long long series of moves to storage and a small apt. I find that calling does not work since they get lines and can't answer the phone. For the best and most accurate service with ALL Uhaul locations I have learned you COME IN PERSON. Zero mistakes, better service and plan ahead (2 weeks minimum) for they run out of trucks fast!! There was an outstanding young African American fellow who recently moved to a better job. I am using them again now ( August through October) and already the male staff have been outstanding. I have dealt with some of the female staff and have indeed found them busy chatting to one another, emanating a sense of boredom towards this job. I suffered a horrible last minute NO show a few weeks ago with Movers Plus, a movinghelp.com team of movers. After waiting 2 hours I called the 800 number for Uhaul and was told to return the truck and equipment blankets ASAP. I drove maybe 5 miles total. The young men were great gracious at original pick up and with return. I was refunded all my money on the spot. Then they did the IMPOSSIBLE and called a live human being for me at movinghelp.com who IMMEDIATELY credited my money to my card and took my complaint about not showing up! In appreciation I returned later with the delicious Turtle Bread rolls-sandwiches I had made for the movers-- they were ecstatic. PS. I have found Como Ave Uhaul much much worse-- even the manager doesn't care. Zero customer service. This is what happens to companies who feel " they own the market" with little competition. But this smugness, " cocky" attitude that they are " motherhood and apple pie" can not last forever and one day a new sharp shrewd competitor will pop up!

We were really impressed with the service at this UHaul location. We rented a truck in Rock Island,…read moreIL to move my niece to Roseville, MN. Returning the truck couldn't have been any simpler. I drove in the lot, handed off the keys and was basically done. Quick and easy. As we headed to our hotel I discovered that I had left my wallet in the truck. We called back immediately to find that they were trying to call us. A quick dash back to recover the item and we were off. The staff was professional, polite and helpful. I would highly recommended this site!

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

I was injured on the job in the hospital for 11 days. They took back. My truck gave it to somebody…read moreelse kept my down payment. Kept my maintenance account. Pumped up a bunch of charges to make sure I got no money back.

Looking for broken promises, breaking even, never getting ahead and when you part ways they rip you…read moreoff and take over $4,000? Well, come work for minstar transport. They golden opportunity to be taken advantage of, lies to, and promised the world. This company is seriously one of the worst trucking companies ever to work for.

Now, i am ready to complete my 2nd review of this operation-- my first was done right after…read morecompletion of my rental 2 months ago on Uhaul's internal review site. AND i received a very NASTY angry retort from this manager who CONTACTED me DIRECTLY in complete anger, saying" .. you should have spoken with me first before completing the internal Uhaul review like all my other customers." Then, this manager did more in anger.... i worked 2 hours with customer service locating a new Uhaul resource and investigating all price options for i ended up in 3 months of packing moving RENTING 6 UHaul trucks each 26 ft. I set up a new order with Uhaul on Como Ave and highway 280 right in the Minneapolis St Paul border. Como Ave, which did not open Super Bowl Sunday until 9 am, let me pay for the Truck Saturday before closing but not pick up the truck until 8 am Sunday before they opened ( ZERO parking because of Super Bowl). VERY nice concession. I arrived Saturday at 6 pm totally exhausted from intense packing and learned THAT MY EXTIRE RESERVATION had been DELETED.... by the EAGAN MANAGER who quite viciously PUT AN E-ALERT on MY ACCT. E-Alerts are created when customers fail to pay. These alerts BLOCK YOU completely and erase all future reservations with ANY Uhaul ‼‼ When Como Ave staff saw this they delved further on the E-Alert and found there was ZERO owed.... thus this alert was a complete SHAM, and totally dishonest. Wow. I started shaking in shock. Never in my 60 plus years of doing ANY business in NY MA CT FL CA WI VA has ANY company or individual done ANYTHING CLOSE...to this extremely vindictive action. He was furious with my first review which stated ," filthy truck, windows impossible to see through, cab reeking of smoke, zero shocks, the worst truck i have ever rented in 40 years of marriage, AND extremely demeaning condescending treatment. It felt sexist and racist since i am a white haired Asian American. I have worked with Longshoremen in intl shipping 1975-1980, and many many individuals in all walks of life as a VP of Mktg Adv and Pr later in my career which started at the bottom from scratch in 1972 in NYC, always first female first non- white. My past three years as a very very serious Yelp writer have proven i am professional serious dead honest but tactful and objective. I am very proud of the 31,000 readers of my reviews. Try University Ave in St Paul or Como Ave instead. Great great staff and excellent trucks that are ALWAYS clean.

So my brother ( who is a truck driver ) and I borrowed a U-haul truck to borrow for only 10 miles…read moretotal with nothing but open space ( no trees, no walls, there were cars yeah but we didn't hit any of them...) just a simple task of bringing a box from Best Buy to my place which was super close by. We were back no longer then an hour and a half and dropped it off. The next day I was billed 150 dollars vs the expected 20 something dollars. They said there was a new scratch on it that wasn't there before and that we are responsible for it till they check on it. Even after we dropped it off and its in THEIR parking lot that we are reliable for it. That is total bullshit!!!!!! how are WE responsible for it?!? its on THEIR property. After dropping it off we shouldn't be held liable. My brother is a truck driver!!! he is more then capable of handling borrowing some smaller vehicle for less then 2 hours without scratching it.... it was in some weird spot too ( the passenger side behind the window frame ) I find it so odd. I feel like we were framed so they can try to get a higher charge on us. Probably going to tell everyone I know about this so I hope they lose business. I for one am not going to be a customer.