worked with Brett and I was very happy with my experience!! He completed the walk- thru in a quick…read morepace and explain all the possible charges. Need more people like Brett! thanks again

If I could give a negative rating I would. NEVER rent from Penske in Eagan, MN. Worst service ever…read more Was quoted $69.99 for a daily rental, which included a $40.00 premium due to it being a late rental. When the truck was dropped off was charged 10 times that price. And that is not an exaggeration, almost $1,000 for a 10 hour truck rental. When the contract was being reviewed price was never discussed, just sign here, trusted they charged what they quoted, HUGE mistake. Was in no hurry to move, still had 30 days, never, ever would have knowingly approved such an outrageous price. DO NOT TRUST them, they will lie. When the charge was disputed the local manager said there are witnesses to this price being given, that is an outright lie. Talked to corporate office and the local store, the response is too bad it is a legally binding contract. That is understood but how ethical is it to increase the price 10 times, not double, the price was increased 10 times the quoted price. Don't let them fool you, Penske has done nothing to resolve this issue. The price for this truck is $29.99 plus mileage, we agreed to a premium price of $69.99 due to late rental. We were charged $699.99, and told too bad you signed the agreement. Don't trust them to charge what they agreed to.

They make you feel good when you move in, but then the trouble starts. They will raise your rent…read moreconstantly. I paid for a climate controlled storage unit. The unit is 45° all winter long. I just got a call from the owner stating that the blower is out on the heater. I asked him if it was out all winter. He just laughed, also don't let them suclet you into their insurance. I found out two years later that I didn't need to buy it. I'm a business owner with $1 million blanket coverage so I don't need their puny little insurance yet I had to pay for it for the last two years. Save your money go somewhere else this place is a joke , a huge dump we're moving out

Pretty reasonable place and easy access. Manager Robert Gottlieb was super helpful. They have a…read moreuhaul truck on premise to rent.

Rented a UHAUL pick from them…read more Their gate didn't work to get out and we had to wait there for 30+ min when we were supposed to be leaving. No one answered phone calls, and employee was late showing up for work. Uhaul was no help either on the phone. Pretty bad experience The lady had us open an electrical panel and manually flip the reset switch around a bunch of wires. No discount on uhaul even though the time was wasted.

Easy signup process, clean units , secured, and pretty affordable. I'd recommend to a friend!read more

Now, i am ready to complete my 2nd review of this operation-- my first was done right after…read morecompletion of my rental 2 months ago on Uhaul's internal review site. AND i received a very NASTY angry retort from this manager who CONTACTED me DIRECTLY in complete anger, saying" .. you should have spoken with me first before completing the internal Uhaul review like all my other customers." Then, this manager did more in anger.... i worked 2 hours with customer service locating a new Uhaul resource and investigating all price options for i ended up in 3 months of packing moving RENTING 6 UHaul trucks each 26 ft. I set up a new order with Uhaul on Como Ave and highway 280 right in the Minneapolis St Paul border. Como Ave, which did not open Super Bowl Sunday until 9 am, let me pay for the Truck Saturday before closing but not pick up the truck until 8 am Sunday before they opened ( ZERO parking because of Super Bowl). VERY nice concession. I arrived Saturday at 6 pm totally exhausted from intense packing and learned THAT MY EXTIRE RESERVATION had been DELETED.... by the EAGAN MANAGER who quite viciously PUT AN E-ALERT on MY ACCT. E-Alerts are created when customers fail to pay. These alerts BLOCK YOU completely and erase all future reservations with ANY Uhaul ‼‼ When Como Ave staff saw this they delved further on the E-Alert and found there was ZERO owed.... thus this alert was a complete SHAM, and totally dishonest. Wow. I started shaking in shock. Never in my 60 plus years of doing ANY business in NY MA CT FL CA WI VA has ANY company or individual done ANYTHING CLOSE...to this extremely vindictive action. He was furious with my first review which stated ," filthy truck, windows impossible to see through, cab reeking of smoke, zero shocks, the worst truck i have ever rented in 40 years of marriage, AND extremely demeaning condescending treatment. It felt sexist and racist since i am a white haired Asian American. I have worked with Longshoremen in intl shipping 1975-1980, and many many individuals in all walks of life as a VP of Mktg Adv and Pr later in my career which started at the bottom from scratch in 1972 in NYC, always first female first non- white. My past three years as a very very serious Yelp writer have proven i am professional serious dead honest but tactful and objective. I am very proud of the 31,000 readers of my reviews. Try University Ave in St Paul or Como Ave instead. Great great staff and excellent trucks that are ALWAYS clean.

So my brother ( who is a truck driver ) and I borrowed a U-haul truck to borrow for only 10 miles…read moretotal with nothing but open space ( no trees, no walls, there were cars yeah but we didn't hit any of them...) just a simple task of bringing a box from Best Buy to my place which was super close by. We were back no longer then an hour and a half and dropped it off. The next day I was billed 150 dollars vs the expected 20 something dollars. They said there was a new scratch on it that wasn't there before and that we are responsible for it till they check on it. Even after we dropped it off and its in THEIR parking lot that we are reliable for it. That is total bullshit!!!!!! how are WE responsible for it?!? its on THEIR property. After dropping it off we shouldn't be held liable. My brother is a truck driver!!! he is more then capable of handling borrowing some smaller vehicle for less then 2 hours without scratching it.... it was in some weird spot too ( the passenger side behind the window frame ) I find it so odd. I feel like we were framed so they can try to get a higher charge on us. Probably going to tell everyone I know about this so I hope they lose business. I for one am not going to be a customer.

I needed a couple chairs for the Black Women's Expo and found this place through a Yelp search…read more The guy who answered the phone was friendly and quickly told me all that I needed to know. I picked up the chairs the next day. It was a little more than $5 to rent two chairs for three days. They had another guy bring them out to my car for me. The chairs were sturdy and not terribly uncomfortable. Returning the chairs was just as quick and easy as getting them. Will be back if I need to rent some chairs or other items that they carry. They've got a lot of stuff, so if you're having an event, this might be your source!

I rented linens and some other things from ABC for a graduation party. When I arrived to pick up…read morethe items at 9:30 AM, the linens were not available. They told me I would need to come back later (I did not have time to return--it was a 20 minute drive to get there) and they refused to refund the $24 charge. The worst part was that they lied to me and told me that my contract said that I couldn't pick things up until noon. Nowhere on the contract did it say that. In fact the hours were prominently stated in more than one spot as 7:30 AM - 5 PM. I checked the website too and did not find that statement anywhere. If you are going to stick me for a $24 charge at least don't lie about it and blame me for the problem. You could admit your mistake and just tell me tough luck on the charge. What a terrible way to run a business!

Called for last minute rental. Went to address above and found no Penske trucks. South Suburban was…read morevery helpful and had a similar truck for us. Daily rate was a little higher, but mileage ( the big cost, if going far) was half!!!! Never heard back from the Penske people and no idea where they are located. Go to South Suburban (btw- their number is 651-459-2112).

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

I wouldn't go here if I were you, the front desk guy(he's worked there for the last 4 years as far…read moreas I know) is always a rude individual. I used to drive box trucks for a career & when my box truck was in the shop getting serviced, it was always horrible service. It's like he gets off on being a dick. And I have gotten fed up when I just recently when there cause it's super close to me & I needed a rental car from Avis & I had a coupon code from work and this assclown hassles me saying he can't rent me the car with that coupon unless I show him my work Id. Who tf are you to force me to present my work identification. Sounds like a real depressed guy. Prob has to pay alimony to his ex wife & his kids don't want to be in his life cause why always be mean and cruel & powertrip & mess up my day? But Thank god I went to a different Avis and saw my favourite worker that I always usually do business with DO NOT GO HERE AND FIND A DIFFERENT LOCATION TO DO BUSINESS WITH

Got the job done. But I was surprised that I needed an appointment. They also were understaffed I…read morethought.

I had a great experience with these guys. I rented a truck for 3 days for an in town move. They…read morewere nice and helpful at check in and check out and charged the same prices as my online reservation. I accidentally forgot to put the hand truck I had rented back in the truck (whoops) and returned it the next day without being charged a late fee. They made the process smooth and easy and had forgiving and kind staff on hand to go over everything at the beginning and end.