Glad my contract is up. The owner is too cheap to have the entrance plowed in the winter. Vehicle…read moreget stuck at the gate all the time. I called about it and they just don't give a shit. Don't rent a space if you need to come in the winter.

We have parked our RV at the outdoor storage lot for years and the price is fair comparative to…read moreother markets. I love the proximity to freeways and close to my home. Whenever I've brought up concerns about something, they are quick to respond. I'll definitely rent a space from them again!

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Mike provided excellent customer service! I had originally reserved an 5x10 storage unit, he showed…read moreme the unit and when I decided it didnt quite meet our storage needs, he kindly showed me something else. He took the time to answer and explain any questions and concerns I had. The storage unit and facility is clean, and brightly lit! The prices to rent are very reasonable! The rental experience is very mainstream! Love that we will have carts to use to move our stuff into storage, elevators, and can drive right into the bay to load and unload! Everything is under temperature control and indoors! The property is secure and under surveillance 24/7. Large outdoor parking area! Mike, it was so nice to meet you! Thank you for making the rental experience smooth and easy!!!!

The on-line reservation and sign up process was easy and seamless. Same with the phone app for gate…read moreaccess. The facility is very well maintained. The price is excellent compared to other facilities in the area. The on-site manager (Chris) is terrific: friendly, knowledgeable, super helpful.

I stored my household goods at Superlock Storage for 1.5 years, and they are very clean, safe, and…read moreprofessional. I had a twin mattress and box spring in my unit, unwrapped, and it didn't have any critter or bug damage. They provided pallets to help me set up my space and I felt that my belongings were very safe. They have a gated entrance, staff living on-site, and they keep everything clean - and in the winter they are good about plowing and snow removal. The price was also very competitive. I highly recommend this business if you want a convenient, cost effective, and reputable location to store your valuable belongings. I would definitely use them again.

From the owner: Self-storage facility with eight unit sizes ranging from 5' x 5' to 10' x 35'…read more Closed circuit video surveillance & recording. Code controlled automated gate access. Easy drive up access to all units. Tractor trailer accessible. Facility access hours 5:00 am to 9:00 pm. Professional on site management. On line account management & bill pay. Conveniently located in downtown Apple Valley. Locally owned & operated since 1986. Storage for cars, boats, snowmobiles, motorcycles, business or personal needs. Pallets available at no extra charge.

"Trusted since 1972" their perpetually-closed office proudly proclaims…read more I'm leaving this review because we were finally able to move our belongings out of storage and into our new home. Originally when we'd moved from Texas to Minnesota, I'd planned to occasionally stop by our storage unit in order to grab seasonal/holiday decor and such. However, I quickly found that I did not want to go through that hassle, because lemme tell you, it's a HUGE hassle. First off, requiring you to have an app on your phone just to open the main gate. And the door to your building. And on top of that, you gotta have the keys for your individual unit. The app doesn't function properly, always crashing and leaving you stranded like a dunce. The one time I did come by for Halloween stuff in October, I couldn't even get the app to open the door. I had to take advantage of someone else leaving. And of course, there was NO employees at the front office around to help me out either. This was also the case for when we moved our stuff out, which we did across two weekends. On neither occasion were there any employees anywhere to be found. It sure must be nice to rake in hella cash from renters without even having to staff your establishment. The first day we came by to move out, we discovered we'd misplaced our key. So we called in, only to be told no one could come out to help us and to expect a call back within 72 hours. Pretty unhelpful when you're trying to move THAT DAY. We ended up turning our apartment inside out and thankfully did eventually locate the storage unit key, so we were able to come back and do our load- allbeit a much later than expected load, considering all the time lost and no help from the company we were spending $120/mo. to. By the way, no one ever called back within those 72 hours, so it's a good thing we didn't need them to fulfill that promise either. Speaking of costs, there were other geographically closer storage units to our apartment, but we chose this one based on the pricing, around $100/mo. for a 10x10x10 ft, which was one of the best rates we could locate. So of course, within a mere month of being there paying rent, they increased the price by 20%. Jerks. Also, do be aware that for leaving, they request a week's notice. (This is likely a ploy to get one last month's rent out of you, in the case that you decide to leave close to your renewal date but don't realize there's a week's notice for literally no reason.) My husband was able to figure out some way to do the process via the app or online to circumvent the "required" week, and was able to close out the account that day instead. Oh and the asphalt leveling is ATROCIOUS here. If you have a truck with a ramp, GOOD LUCK finding any stretch of pavement that's level to load or offload. I've drug these guys through the mud with good reason with this review, but it remains a two-star because our stuff at least was stored safely the year+ we were there. No theft, no damage, etc. We didn't go for temperature controlled, but it seems that there wasn't too severe of variation in temperature despite the Minnesota winters. So yes, your stuff will be safe here. To me, that just seems like the bare minimum of what you'd expect from a storage unit rental place though.

They raise storage rent 50%+ per year after a year…read more They buy out mom and pop storage places for a monopoly then jack up rates til you're paying more per square foot than a manhattan penthouse. We call this in English a SCAM. PERFECT ANTITRUST LAWSUIT. Where is Ellison?!

I'm sharing my experience so others can make informed decisions. I recommend keeping written…read moredocumentation of any conversations or agreements with the facility. When I came in to make a payment, I was told that a note would be added to my account indicating that I planned to move out at the end of the month. I understood that this had been documented on my account. I moved all of my belongings out before the beginning of the following month. However, I was subsequently charged another monthly fee. When I contacted the facility about the charge, I was not able to get the charge reversed or receive a refund. Based on my experience, I would recommend getting any move-out arrangements or other account-related agreements in writing and keeping copies of all documentation. I hope sharing my experience helps others avoid a similar situation.

1 Star Horrible…read moreexperience with Burnsville Storage Mart. Unfortunately, my experience with Burnsville Storage Mart was extremely frustrating from start to finish. The way this situation was handled was unacceptable, and the customer service left a lot to be desired. I expected a storage facility to provide a basic level of professionalism, communication, and customer service. Instead, I was left extremely disappointed and feeling like my concerns were not taken seriously. I would strongly recommend doing your research and considering other storage options before renting here. Based on my experience, I would not use Burnsville Storage Mart again.

Buyer beware: They increased the price of my storage unit 50% after 6 months…read more An absolute scam. My storage container had scores of mice, incredible amounts of dirt and water intrusion, and I had to throw away several things in there that were damaged. Do yourself a favor and find another, more scrupulous vendor.

I love how easy it was to pick a storage unit, and have the lock & insurance all ready for me the…read moreday I went to move my things in! They were right on with exactly what size I needed for a 1 bd apartment. I like that my first month of storage was $1.00 dollar & only $15.00 dollars for my lock, that helped a lot considering move-out fees, renting a truck, ECT.... Not to mention move-in fees to rent somewhere new, with all the app fees, admin fees, deposits, ECT..... The Public Storage unit I rent from is in Burnsville right off Hwy 13 & County Road 5, it's drive-up access & it's conveniently located! I wish they were open later than 9pm, because both days of moving lasted until 10pm.....but other than that, they have been a good place to rent a storage unit from!!

I will be leaving and looking elsewhere. Bait and switch tactics. They have upped my rate several…read moretimes. They are now more than double similar businesses.

great service, clean property and gigantic parking bay that keeps you out of rain/snow.read more

I have been here since 2007 and have spent WELL over $150,000…read more In May my rent went from $950 to $1400. The outstanding location mngr and his two layers of outstanding bosses all quit two years ago around the same time. Everything has changed. It was a 5 star for YEARS!!!!

I've been renting there and have had issue after issue after issue. Even when my storage is paid…read morefor I can't access it because my code don't work. I've call 4x a day for 5 days straight leaving voicemails and haven't gotten a return call. Then one day I got in with someone and couldn't get out because the code was working again and the person staying there was very rude. Like they live on the property and I understand after business hours their off but if someone is stuck on my property im going to help them