Nickole was a FANTASTIC representative of the company! She…read moreshowed me various options of the storage facilities. She explained security and other factors that made my decision easier! What an EXCELLENT REPRESENTATIVE for this storage facility!! Thank you NICKOLE!!!

"Trusted since 1972" their perpetually-closed office proudly proclaims…read more I'm leaving this review because we were finally able to move our belongings out of storage and into our new home. Originally when we'd moved from Texas to Minnesota, I'd planned to occasionally stop by our storage unit in order to grab seasonal/holiday decor and such. However, I quickly found that I did not want to go through that hassle, because lemme tell you, it's a HUGE hassle. First off, requiring you to have an app on your phone just to open the main gate. And the door to your building. And on top of that, you gotta have the keys for your individual unit. The app doesn't function properly, always crashing and leaving you stranded like a dunce. The one time I did come by for Halloween stuff in October, I couldn't even get the app to open the door. I had to take advantage of someone else leaving. And of course, there was NO employees at the front office around to help me out either. This was also the case for when we moved our stuff out, which we did across two weekends. On neither occasion were there any employees anywhere to be found. It sure must be nice to rake in hella cash from renters without even having to staff your establishment. The first day we came by to move out, we discovered we'd misplaced our key. So we called in, only to be told no one could come out to help us and to expect a call back within 72 hours. Pretty unhelpful when you're trying to move THAT DAY. We ended up turning our apartment inside out and thankfully did eventually locate the storage unit key, so we were able to come back and do our load- allbeit a much later than expected load, considering all the time lost and no help from the company we were spending $120/mo. to. By the way, no one ever called back within those 72 hours, so it's a good thing we didn't need them to fulfill that promise either. Speaking of costs, there were other geographically closer storage units to our apartment, but we chose this one based on the pricing, around $100/mo. for a 10x10x10 ft, which was one of the best rates we could locate. So of course, within a mere month of being there paying rent, they increased the price by 20%. Jerks. Also, do be aware that for leaving, they request a week's notice. (This is likely a ploy to get one last month's rent out of you, in the case that you decide to leave close to your renewal date but don't realize there's a week's notice for literally no reason.) My husband was able to figure out some way to do the process via the app or online to circumvent the "required" week, and was able to close out the account that day instead. Oh and the asphalt leveling is ATROCIOUS here. If you have a truck with a ramp, GOOD LUCK finding any stretch of pavement that's level to load or offload. I've drug these guys through the mud with good reason with this review, but it remains a two-star because our stuff at least was stored safely the year+ we were there. No theft, no damage, etc. We didn't go for temperature controlled, but it seems that there wasn't too severe of variation in temperature despite the Minnesota winters. So yes, your stuff will be safe here. To me, that just seems like the bare minimum of what you'd expect from a storage unit rental place though.

Apple Valley location with an overhang one of the only ones that you feel like you can actually…read morepull your vehicle in and not hit something!! I had a great experience because I pulled up and a worker came out right away took the trailer off, checked me out and I was on my way! Customer service was amazing and everything was effortless. Great staff great location. Definitely would drive a little bit out of my way to pick up and drop off at this location.

Good location for moves of less than 10 miles from the location, however a one employee a man in…read morehis late 50s no beard, about 5' 10 is completely rude by if you are asking questions, then he will try not to respond or say something else that is kind of irrelevant during the reservation process. If he is having a bad day then why is he working and showing clients has negative side?

Good: facility appears secure, convenient location…read more Bad: We are a non-profit and they raised our rates 300% in 3 years. I talked to them about it and their 'solution' was to go through the hassle of moving to a unit literally next door and open a new account. The 'manager' was pretty rude and acknowledged that the Public Storage business model is just to constantly keep raising the rates - assuming that the renter will not go through the effort of moving. TERIBBLE CUSTOMER SERVICE! No one ever answers the phone or is in the office. The handle on the unit was broken from the beginning, garage door had to be propped up to stay open, everything inside must be covered or will be completely filthy. Needless to say - we moved to a locally owned facility who has agreed to lock in our rate.

Be warned your items will be covered in a huge layer of dirt, they raise the prices $30 every few…read moremonths and they also will charge you for the entire month if you move out early. I absolutely do not recommend this site.

I will be leaving and looking elsewhere. Bait and switch tactics. They have upped my rate several…read moretimes. They are now more than double similar businesses.

great service, clean property and gigantic parking bay that keeps you out of rain/snow.read more

I stored my household goods at Superlock Storage for 1.5 years, and they are very clean, safe, and…read moreprofessional. I had a twin mattress and box spring in my unit, unwrapped, and it didn't have any critter or bug damage. They provided pallets to help me set up my space and I felt that my belongings were very safe. They have a gated entrance, staff living on-site, and they keep everything clean - and in the winter they are good about plowing and snow removal. The price was also very competitive. I highly recommend this business if you want a convenient, cost effective, and reputable location to store your valuable belongings. I would definitely use them again.

From the owner: Self-storage facility with eight unit sizes ranging from 5' x 5' to 10' x 35'…read more Closed circuit video surveillance & recording. Code controlled automated gate access. Easy drive up access to all units. Tractor trailer accessible. Facility access hours 5:00 am to 9:00 pm. Professional on site management. On line account management & bill pay. Conveniently located in downtown Apple Valley. Locally owned & operated since 1986. Storage for cars, boats, snowmobiles, motorcycles, business or personal needs. Pallets available at no extra charge.

Why are you forced to one, buy their insurance, two buy their locks. I have been moving around the…read morecountry for years as a military member. I have my own insurance that covers anything I rent and I can provide my own lock. The system does not give you the option to opt out. You have to go through the system to decline the insurance and you have to come in he office of the storage building to get your turn in the lock they provide and get a refund. Also a $29.00 dollar admin fee when I booked online, come on now! This the Rosemount MN location.

Make sure they tell you about ALL the little details and requirements before you make a…read morereservation. Even if you do not set foot in your unit (because it won't fit your needs and you were given incomplete information at the very start) there will be no refund offered. I will say that the two gentleman who were there when we thought we'd be moving in were very helpful and completely understanding as to why we would not be continuing with our rental. Be very wary.

Top notch facility, staff, and location. I couldn't have been happier with my experience in the…read morelast months.

The office staff is very friendly and helpful! The units are the perfect size for what I needed and…read morejust enjoy the staff, which in a place like this good customer service is nearly impossible to get.

Worst moving company ever. No customer service. Unethical and overpriced considering they don't…read morekeep commitments. The only department that seems to work is billing. Buyer beware, they are crooks. The management at this location terrible and non responsive. Never use them

BEWARE--DO NOT USE THIS COMPANY. Worst moving experience ever. We paid Zippy Shell in full, in…read moreadvance, for a full service move from Las Vegas to the Minneapolis area. Our move includes a piano. I specifically asked Zippy Shell if they could accommodate moving our piano. They said: yes no problem. Everything, including our piano, was packed by Zippy Shell and transported to Minnesota. Once in Minnesota, I'm told Zippy Shell can't move our belongings into our home, including the piano, because it is a specialty item. I have also learned that Zippy Shell in Burnsville subcontracts out their deliveries and moving to third party's. Zippy Shell's solution, after over a week delay in delivery, is for ME to hire another moving company to move our belongings the final 20 miles to our home. And they do not seem to understand this is a breach of our contract. Absolutely unbelievable. DO NOT USE THIS COMPANY