Why are you forced to one, buy their insurance, two buy their locks. I have been moving around the country for years as a military member. I have my own insurance that covers anything I rent and I can provide my own lock. The system does not give you the option to opt out. You have to go through the system to decline the insurance and you have to come in he office of the storage building to get your turn in the lock they provide and get a refund. Also a $29.00 dollar admin fee when I booked online, come on now! This the Rosemount MN location. read more

Make sure they tell you about ALL the little details and requirements before you make a reservation. Even if you do not set foot in your unit (because it won't fit your needs and you were given incomplete information at the very start) there will be no refund offered. I will say that the two gentleman who were there when we thought we'd be moving in were very helpful and completely understanding as to why we would not be continuing with our rental. Be very wary. read more

Local manager refuses to communicate - took me over a week to vacate unit. Not on site, would not return phone calls. Automated system that has no human interaction. read more

we upgraded from a smaller unit to a bigger one and Bill made the process super smooth and easy! thanks!

Misled: Despite what the person at the front desk or all four in my case says buying their storage insurance is not required at time of purchase. Check with your homeowners or renters insurance before paying something you already have covered. They nickle and dime you for everything. When I called my homeowners insurance they knew immediately it was covered. Don't be a victim of Public Storage. "The purchase of this insurance is not required to complete your rental transaction." - Orange Door Storage Insurance Program read more

Public Storage - Self Storage Near Me - Rosemount, Minnesota

I started renting in the fall 2020. However my rent has raised on a couple of occasions and when I went to pay July bill just now noticed it is raising another time in August. This is first I'm hearing of when on my Bill with no notice. Overall helpful great staff. This is corporate decision. Not happy. read more

Seamless process starting at tphone call, booking online easily, driving into the climate controlled loading dock area, complete with available carts, easy exit. In ani3 read more

Close by in Rosemount. Easy to get to. Office and unit were very clean. Staff was pleasant and helpful. Public Storage was recommended to us. We would recommend it to anybody else. read more

We have used the Rosemount Public Storage site several times for short duration storage needs. I understand their business model and it works for us that it's easy to start and end our relationship. Yes their process for signup can be a bit confusing. As in any business deal you need to be aware of both sides requirements. I was able to turn off the insurance once my account was setup and the new lock was returned on the first visit without issue. read more

Very friendly and helpful staff. Love the drive-in, protected from the weather design for loading/unloading. The only drawback, if it's full, you wait. Otherwise completely satisfied. read more

Their price doubled in less than a year. No, we didn't sign up for a promotional rate, they just kept increasing their rates.

Been here for about a month now. Very clean and very secure. I have no doubt in my mind that my items are in any danger. You have to enter your passcode a total of four times, which is no big deal if you memorize m your pass code. There is a large gate in the front and as you leave, along with a code access garage you park into unload items. They have large carts available to haul things. They are very reasonably priced compared to other storage facilities in the area. I never met a woman that worked there, just two guys who were courteous and helpful. I will be updating the review or writing another one after being here longer read more

This place has no idea of what customer service is. Well maybe the clerks do, but the company has removed the ability of the clerks to provide it. They closed the offices down for a district meeting, giving people no way to receive help and charged late fees if payment wasn't made on time. How can payment be on time if paying in cash or credit card without internet if no one is there when they are supposed to be open? I know, call them. Nope. Phones were not working for the month of May. The MONTH of May. The whole month their phones were not working. I was charged a $24.70 late fee for a bill of $31.00. They would NOT remove it even though it was their fault they were closed when they were supposed to be open. I looked into a 5x10 unit when moving in and took a 10x10 in case I needed that much space. A 5x10 was $54.00 when I checked into it on 4/25. When I wanted to move to a smaller unit a month later it was $65.00. Since this company has removed all ability to provide quality service to it's customers, I say NO WAY - DONT GO THERE! read more

Lighting issue has finally been fixed from first review. Staff continue to be very friendly and helpful. Will probably be renting an additional unit from this location. Very clean facility. read more

Amazing customer service at the front desk. Very welcoming and helpful and made "moving in" super easy! Nice space, great price and I look forward to dumping more stuff in my new space! read more

I started out renting a 10 x 10 unit in June of 2020. The storage unit itself was spacious, clean, and weather protected. The staff were wonderful at this location. Over the last couple of years the rent has slowly increased by a few dollars at a time but, this past June the unit rate went from $56/month to $124/month! More than double!! The only notice I received was from a post card I received two weeks prior. So, I called the property staff who were wonderful in trying to help me find solutions for the sharp increase in such a short amount of time (as I didn't know if I could afford it with such a short notice). They directed me to call the customer service line to see if the increase could be delayed a month or two to help me add the cost to my budget or if the increase could be appealed. I called the customer service number and not only were they rude and unhelpful but, they didn't even seem to care. I told them that I would be finding other, cheaper, options in the area and now I have so, I am very happy to say I am moving out of this unit at the end of the month. read more

I wanted to get some supplies for my business out of my living room and garage, so I decided to try Public Storage. I did the whole process online this morning and came over almost immediately and loaded my stuff into the unit. Easy process, clean facility, super clean unit, friendly staff! read more

Mary was extremely helpful when picking out the perfect size unit Place was clean and seemed to be organized nicely. Easy access to my unit is great. Thanks for the great service read more

This place is horrible, the lady working is slow, and always complaining. Obviously many people who have a need for this service are in a tough spot in life, and just need a helping hand. I am pro rated whatever that is and can't get out of my contact cause four days, due to not having a way to get my stuff or communicate I have no need for their service. This has caused a minute amount of 106 dollars owed for a month of an empty storage unit. I will pay it yet feel this is a horrible way to due business and feel four days they should be able to make some sort of adjustment to the price I owe. I will keep you updated on how this works out, and how the company handles this situation. read more

I live just down the block from this storage facility. This is the second time I have rented a storage unit here. Sue has been great!! I fill out the online information. Sue meets me with a big smile, brings me right out to unit (which both times has been clean and nice) I will be renting and processes the paperwork in less than 5 minutes so your in and out. Anytime I stop by I always get a friendly smile and wave from Sue. Really like this location and would diffidently rent here again. read more

An Absolute perfect experience! The staff were accommodating, professional, and always available on site and/or via telephone/cellphone. Units were dry, clean and secure. I had household goods stored for one year. Electronics to furniture and not one item was damaged in any way. I would recommend this location to everyone. thank you Public storage! Particularly the manager Jul. read more

I value easy, clean, and simple. The staff made my experience simple and painless and the rate was better than any competition in the area. Will definitely use them again. Very helpful staff who even made sure to call me when I didn't realize i was almost going to be past due in time to make my payment and avoid a late fee. read more