I have rented from another Extra Space Storage location in Minneapolis, and then I moved to this…read moreNortheast facility, and wow, it's a wildly different (improved!) experience. I believe this is a newer build, and it feels so -- very clean and organized. When I was choosing a unit to rent, Kirsten, the manager, was fantastic to work with. You couldn't find a more accommodating person for this role. Since then, she's been responsive and helpful when needed. When their office is open, you can purchase items great for moving and storing like boxes and tape. There are different entry points where you can park and walk up, or open a garage and pull your vehicle in. Again, it's always clean in here. It's temperature controlled and it feels secure. There are gender neutral bathrooms and plenty of flatbeds to use. The pricing was more reasonable when we first signed up, but the rate has gone up... not to the point of being unreasonable, though. I can't believe I just wrote so much about a storage unit but honestly, as far as storage units go, I bet this is the best. #ServiceStarShoutOut

Some days are 5-star days at this Extra Space location, and some are 1-star days - so I settled at…read more3. Here's a +/- look at my experience over the past year: + When I've needed help with my storage unit door not opening, a team member was onsite and able to help me. - It took a total of three times because the issue kept happening, which was a bit frustrating. + It's a large facility with a few different entrances, a parking lot, and a few places you can pull your car into for loading - Currently, 2 of the 3 garage doors are broken, causing a major backup for people needing to load. One door has been broken for over a month, and the second one broke last week. + The communal hallways and spaces seem well-kept and clean. - The bathrooms can get to be in pretty rough shape, and don't seem like they're checked often. + There are tons of storage units of all shapes and sizes on-site and the cost per month seems reasonable - It would be handy to have a bit better signage for where the different number units are, bathrooms, etc. I'll continue to keep my storage unit here, but would love to see issues like garage doors and bathrooms improve!

The lock up self storage is basic storage. Good security. Easy to find and the place is clean…read more The storage units are easily identified and it's easy to get stuff in and get stuff out. We used the storage to store things from my mom and dad as they downsized. We have now finished going through everything. Thanks the lock up. We will be back if we need storage in the future.

I attempted to reserve a storage unit online. First, the person assumed I was a man from my name…read moreand told me the lady (me) couldn't pick up the keys. Second, when I came to pick up the keys, I was told my lease hadn't been signed online even thought it had. Then, once I re-signed the lease (the person working there pushed all the buttons so I have no idea whether what he agreed to was what I had agreed to online) I was given keys and a lock and told all I had to do was make sure my code worked in the garage door, which it did. I returned about 2 hours later, after their business hours (which are only until 5, so good luck if you work a 9-5 and then need help) to put furniture into the storage unit. We had to unload outside the garage in the rain because the truck they rent out was blocking one of the elevators and someone unloading stuff who was apparently upstairs at their unit left their car in front of the other one. We unloaded, took a large couch up and found that the yellow dummy lock that was to be removed before we could move in never was. Thus we had to carry the couch BACK downstairs after trying without help to talk to "Customer Service" who didn't even know what I was talking about when I mentioned the yellow placeholder lock. In summary, don't do it. There's a Public Storage and U-Haul storage facility literally a stone's throw from this place where you'll get much better service. Still awaiting my refund that may have been charged twice since I had to fill out the lease twice.

I picked this location due to the convenience of its location. It's in the middle of my old home…read moreand new home. I will admit initially, I wasn't happy with the being unable to contact the location. I would call, leave a voicemail, someone would call me, I'd be unable to answer the phone, call back and get a voicemail again! LOL I was supper frustrated, but we found out that they accidently had the phone going directly to voicemail. Problem solved! Customer service: Everyone I interacted with were extremely pleasant, professional and personable. They gave me options, answered all questions and gave me options. Service: They gave me exactly what I needed. This location is very clean and well kept. It has limited hours, since it is dtwn Mpls . It's located right next to Twins Stadium.. but if you know where JD Hoyt's is located on 3rd and Washington, take 3rd like you're going to the freeway or like you're going to Twins Stadium, it's on your right hand side and basically on the next corner. You have the ability to take care of all of your business online if you'd prefer to not go in and meet directly with a representative. I would definitely do business again, especially if I get to interact with Trynese and Tony; they made it very pleasant and easy for me.

AVOID THIS LOCATION. OFFICE MEMBERS DO NOT SHOW UP TO WORK…read more I needed assistance on my first day moving in and had a TERRIBLE experience due to no one being there to help me. What am I paying for anyways? I thought assistance was included in my rate? I want my money back. ALSO - they overcharged me for the balance I received from them. They charged me an extra 20$ to my card. WHO GOT THE EXTRA 20$??? Gate hours were listed as 6 am - 9 pm I was locked out at 7pm!!!!!! This place is a total joke

Very sad to learn they closed. Unavoidable circumstances required me to move my stored items to a…read morelocation very near my home. Sadly, it includes half the space, twice the price, and nothing like the service from MPLS Storage. But it's walking distance and that had to be the deciding factor. I wish the owners well in their next endeavors.

Jarrett Buxell is a man you want to do business with. I spoke with him for quite a while about my…read morerecent storage troubles (see my negative reviews for Extra Space Storage) and what I was looking for, and he provided a better solution in the next ten minutes than what I got in multiple days of dealing with ESS. He built the storage units at MPLS Storage himself (it's family-owned and operated). He showed me the 12ft walls, and how they can't be scaled by anything short of a full-sized ladder (ESS has 8-foot walls that can be cleared with a lawn chair). Tenants are admitted to their units by appointment only, which means no strangers following another customer through an unlocked door like at ESS. Most importantly, he listened. He heard my concerns and addressed them immediately. He's a human being who wants to help others store their belongings safely and securely, and he's the opposite of the experience I had at ESS. If you need to store stuff and don't mind making appointments, store your stuff at MPLS. You won't regret it.

They have mice now. After my burglary loss in last July. I have some clothes stored and all damaged…read moreby the mice. Need more cleaning !!!

Great space, easy access, and wonderful location! Jessica reached out and made sure we were all…read moreset, which was reassuring.

Hi, I am leaving a mixed review for this place, and here's…read morewhy. I was in the process of moving so we rented two units here until we got settled. We moved over winter, so when it warmed up I went in to clear it out. There were so many nice turds. Some of my bags and items had been actually chewed through and items are now damaged. The rent was raised several times throughout renting here. One month it was raised I think 10 dollars, then a few months later it was raised another amount etc. this happened for a while. I never complained or asked about a discount or refund because well, I just didn't. I got my stuff out and left. Now - the positives - I will say it's nice to be able to enter at one of the many entrances, they have carts on site to use, it is climate controlled and it is fairly simple to get in and out. Staff is also extremely kind, very nice and helpful. I think it's ok for the situation I had, to just rent for a short time then get out. I couldn't imagine leaving my things in here for an extended period of time. Especially clothes. Yikes.

they refuse to set up auto pay, in the hopes that you'll miss the first 5 days of the month in…read moresending your payment, so they can make you pay double the cost of your unit ~ the late fee is literally the same cost as the cost of my unit. And don't ever try to call their "customer service" unless your doctor told you your blood pressure is way to low ~ spending 4 hours trying to have a simple conversation, and get anything resolved WILL NOT HAPPEN.

Excellent lock up units. The staff has been very helpful. Location is super convenient to downtown…read moreand easy access off highway 94. There's usually a couple stalls open that you can pull your car inside to get out of the weather. Inside the facility is kept up nicely and feels very secure.

i have just emptied my storage unit after a plus 5 year stint! i was so fortuante to have a…read moreconsistent staff - Chris is the absolute jewel of a person- during that time. the place is always clean, feels safe for a downtown environment-- secure and warm , friendly ... a big thanks--- it was actually sad to leave !

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.