Great experience here! I ordered a unit online, and when I saw it in person I realized I needed something bigger. They were very accommodating in helping me find the right size. I moved my stuff in today and it fit perfectly. I also really like how this storage facility is set up. It was incredibly easy to get in and out. Highly recommend! read more

These guys have been super helpful for my somewhat stressful and sudden move. Jim is so easy to discuss options with, and so very friendly! It is a rare thing these days, I am grateful to have a place I can trust in turbulent times. Thanks for everything Public Storage! read more

This place cares not for your time or property. When a fire occurred about a month ago, I wasn't allowed access to my property for 3 days with no explanation. They didn't even notify me there was a fire. Then, I was required to be escorted to my unit for 2 weeks. Finally, after all that, when your payment is past due, you have until the 5th to pay, but not this time. On the 3rd they charged me a late fee and would not refund it. I say go somewhere else where your inconvenience is considered and your patronage appreciated. read more

My storage unit is at 425 Washington Ave, Minneapolis. My ground-floor unit is infested! Mouse poop and pee everywhere. After spending lots of money to store my belongings there, my covered couch must be thrown out. I'm afraid to open the boxes I have stored there. read more

Public Storage - This mouse was stuck to my beach bag! - Self Storage Near Me - Minneapolis, Minnesota

Find another storage company. These aren't open after 6:00 PM Mon-Sat, 5:00 PM closes on Sundays...even if you have the code! So, you can't go there after or before your work hours! Also, they charge more than Cost Of Living each year! Curt customer service. Perfect for those that want to just stash anything there and forget about it. Forget going there. read more

I don't like that the business hours are a bit restricting but everything else was great. Reserved online and got a call back right away from a nice lady. Getting a storage was very fast and convenient. Moving has been very stressful but the workers there are so helpful. This guy Tony waited for us to get out twice. I felt bad because he was supposed to be clocked out but he still waited till we made our last trip. Things like that are very greatly appreciated as we tried to get it all done as soon as we could. The carts make everything much easier. read more

I picked this location due to the convenience of its location. It's in the middle of my old home and new home. I will admit initially, I wasn't happy with the being unable to contact the location. I would call, leave a voicemail, someone would call me, I'd be unable to answer the phone, call back and get a voicemail again! LOL I was supper frustrated, but we found out that they accidently had the phone going directly to voicemail. Problem solved! Customer service: Everyone I interacted with were extremely pleasant, professional and personable. They gave me options, answered all questions and gave me options. Service: They gave me exactly what I needed. This location is very clean and well kept. It has limited hours, since it is dtwn Mpls . It's located right next to Twins Stadium.. but if you know where JD Hoyt's is located on 3rd and Washington, take 3rd like you're going to the freeway or like you're going to Twins Stadium, it's on your right hand side and basically on the next corner. You have the ability to take care of all of your business online if you'd prefer to not go in and meet directly with a representative. I would definitely do business again, especially if I get to interact with Trynese and Tony; they made it very pleasant and easy for me. read more

I was running a bit late the first time there and the manager stayed late for me so I could get my belongings in! Clean, friendly, and with good rates! Highly recommended! read more

This company does not value your money nor do they value their customers. Customer Service is nonexistent. Continual Rate increases. Run!!! Dont waste your valuable time or money here!!! read more

The customer service rep at the desk was great, very helpful. She had to fix a few things that weren't working properly with codes and locks that was the downside. The units were clean, as was the facility. VERY secure. read more

Horrible management service let alone a response in a timely manner and I am still waiting for the rest of my refund! How do I pay 85 dollars n only get 21 in return read more

I wish I could leave 0 stars. I arrived for a check in after having completing all my paperwork and paying up front. online, the day before. The office was locked and there were no employees around even though it was during open hours. I called twice and left a message saying I was there to get my unit. The code I received in the app didn't work and instructed me to talk to the manager. I waited almost one entire hour for this woman to show up. In the meantime there were countless other people coming and going - most without bringing belongings. After talking to one of them I discovered it is quite popular with the homeless. I'm glad they have a spot, but I do think that a transient clientele merits more monitoring, not less. Still no manager until someone pressed the alarm in the elevator to get her back in the office. She didn't believe my entrance code didn't work until she tried it herself and found out I was correct. Even then I received no apology and no courtesy from her. Run, don't walk away from this place! If I hadn't made the mistake and paid up front I certainly would have! read more

Customer service is absolutely wonderful where I went. The ridiculous hidden fees, not so much. $15 for insurance per month, which is required for some reason. $20 for a lock you can't return, or use your own. Overall a good experience but only because of a person and not corporate policy. My wife and I needed to be done clearing things out for our new baby/ 2nd child in a tiny 2 bedroom. Would have gone somewhere else if the women that helped us was not awesome, because when you tack on a required $15 per month fee at the very end of signing everything, it is ridiculous. read more

I also wish I could leave 0 stars. I should have read the recent reviews. My advice: find a different place to get a storage space!!! This one is absolutely terrible!!! Customer Service is absolutely non-existent. The office is always locked and there are never any employees around even during open hours. I called four times and left a messages saying I was there to get my unit. No one called me back. The carts are locked up. Without a customer service person to help, you can't use them. read more

they took my money out my account a day before I move out they said they will not prorated it or give my money saying the can't reimbursed me so I paid for a month a didn't use it fuck public storage read more

Customer service is almost non existent...the flattop dolly's are always locked up, due to nobody on-site...calls go straight to voicemail...not a fan of the hours of access 6pm cut off time makes it difficult. read more

Tina and Tori were great! They helped me vacate my account with no problems. They explained clearly the proper steps and now I'm all done: the web site tho sucks. But I'm happy with my service here! read more

Public Storage has raised our rent for a 10x10 unit from $120 to $140 to $160 and just now to $197 in the past year and a half. Total b.s. I'm moving out of there as soon as I can. read more

Great Property Management! The management staff at this Public Storage are really fantastic. All I've met so far have been friendly, attentive, and answer any and all questions. I only have 2 complaints about this location: It does not have 24-hour access and some of the hallways are a bit dirty. However, I do see the property managers doing their best to keep things clean during the day (it's a big building). Overall, it is the most central location one an find for storage, and the prices are very reasonable. read more

The customer service here is excellent. Alexander has been the manager a while now and the last 8 months I have rented I have been pleased. Excellent people skills, friendly, and accommodating. I highly recommend this unit. read more

Great Staff! They're all friendly and accommodating. If, I had one complaint - it's the limited hours for access. Otherwise, Thumbs up.

***DO NOT RENT HERE.. I repeat... DO NOT RENT HERE*** Firstly, you will walk in thinking you found a great $1 Online deal for your first month, when in reality, you will be paying about $20 for a lock, $12 for insurance, PLUS your regular rent for the following month / whatever $5 boxes they shove in your face. This is deception at its finest. You are forced to buy a lock you can't use anywhere else, and the insurance per month is worth more than half of the stuff in the unit itself. I've seriously had better luck renting far away in St. Louis Park. Secondly, only being open 9-6pm is the worst idea for a storage facility ever. Every storage unit should have 24hr access. What reason is there that the building can't be open? We buy the dumbest locks to insure the safety of our items, if I can't even access the unit after I get off work, what's the point entirely? Lastly, the building itself is a travesty. 1 small loading driveway with a garage that fits about 3 cars in total. I went to check in and it was a zoo of people. This location is terrible and would've been better as an apartment complex. Minnesota doesn't need anymore Public Storage businesses. If I was better informed about the issues mentioned, I WOULD NOT HAVE RENTED HERE. read more

Mechong was great given that he was short staffed that day he did an excellent job meeting my needs and others there as well. Public Storage could make sure they have two staff on to help there staff out. Mechong however was a superstar. Thanks for all your help! read more

Very easy and pleased did all my stuff virtually so that made my trip even easier. The manager gave me a call ahead of time prior to me getting into my storage. She went thru everything with me and was very helpful. Got hate code and Access to the storage with no problem and the price was very fair. As a new customer I will be returning if I ever need a storage. Thanks. read more

Property Number 23408 White Bear Lake MN. Nancy is a Asset to Public Storage She a wonderful lady and Very informative and professional. She should be Promoted Everyone Absolutely loves her There..She's a Keeper read more

Darlene (I think that is her name- blonde curly hair) was so incredibly helpful, friendly, and professional. She answered all of my questions, and really helped to reduce the stress of my moveout. THANK YOU!!!!! The unit itself was also great- can't beat the location or the price. Very secure. read more

Had contents removed by Public storage. they made a mistake and threw out all items. Refusing to reimburse me and now having to sue them. Don't trust them with your valuables. Awful experience... This was downtown Minneapolis location on Washington Ave. read more

Cheap and easy access, however there are always strange people creeping around on my floor of the unit. I've never asked what they are doing but they seem to just be hanging out.. read more

Staff is nice. Parking is very difficult.. A small garage on street level with angled parking and can only fit 3 or 4 vehicles at a time... No outside parking as is in downtown Minneapolis... This small garage is the only level you can bring a cart right to your car... They have a loading dock in the back (quite difficult to find how to get to the back - some not identified driveway near an underpass and you drive down and around several other buildings) which is much much easier to park.. Its an actual parking lot this is where you park Big trucks or Uhauls also regular cars can park here (I do because my car is too long to fit in the garage on the upper level and turn around I have to back out in reverse onto a very busy street no thanks) so I park on the lower level back side loading dock (after I finally found it) the only bad thing is unless u have a Uhauls to pull up to the loading dock all the cars park in stalls where you have to go up and down a few stairs so you cannot bring the cart dolleys right to your car... So negative about this location is unless you have a small car that can fit (and its not already full only fits 3 or 4 cars) in the upper level garage (not me I have a Lincoln town car.. Way to long to fit upstairs) you have to park around back on the lower level loading dock which the you can't bring a cart to your car to unload you have to carry (depending on the space you get) anywhere from 20-30 feet to well over 100 feet and up 5 stairs and thru the access door before you can put them on a cart... If you can avoid this location do so... Parking is a bi**h... Its confusing to find... And during event days... Lord help us. read more

The location's convenience [close to many apartment, loft, condo buildings] is really the only thing going for it. Can rarely get inside to park and onsite staff do nothing to keep congestion of vehicles moving. A trip to your unit is a minimum of one hour. Cross your fingers the elevators work -- they break down frequently with no apologies from onsite staff. read more

This place smells awful, and there are people living out of their storage unit. The staff has been friendly in the past but when I closed out my unit at the end of the month, it was like I was the most inconvenient person ever to them. read more

Clean downtown property and reasonable price. Very helpful staff--special mention goes to Hanan!!! Highly recommended place and staff.

We have rented a space here for almost 3 years. During this time the property was acquired by Public Storage and in my opinion the customer service has gone downhill since then. The 3 times I have talked to the front desk clerk(s) since the acquisition have not been pleasant experiences. They act like you're deranged for asking why they stuck Public Storage stickers all over your locks without telling you they were doing it and why they've raised the rent twice without any notification whatsoever. I asked the front desk to tell the home office that I wanted a light installed in my unit if they're going to keep raising the rent since the only light is from the hallway and she assured me she would tell them. I have heard nothing from them and this was several months ago. They just don't care, as long as you keep paying the rent. If it wasn't such a hassle I'd find another place but downtown storage is at a premium, and they know it. Oh, and I agree with another reviewer, there always seems to be creepy people hanging around in the building acting as if they've been caught doing something wrong. read more