I had a delivery scheduled. 12 hours after the snow stopped falling the place was still not plowed…read more I got stuck. my deliver driver got stuck. the on site person had no info on when it would be plowed. she gave me the district managers number. I left a message but he never responded. the 800 national number has no option to lodge a complaint. AVOID THIS PLACE.

Great help on swapping units...thanks for all your help. In person the customer svc person Shellie…read morewas very helpful

We were planning a move and needed some place to store some additional items while showing our…read morehome. Simply Self Storage had great pricing online and was giving a 'first month free' discount. We ended up renting a 10x10 space for about 5 months and were very pleased. Access was easy, but secure. No, there isn't 24x7 gate access, but I didn't have a reason ever to be there between 10p and 6a. I never felt that I or my belongings were unsafe. It is busier here on weekends, but if you come earlier or later in the day, there usually isn't much congestion. They do have some carts onsite, so you don't necessarily have to bring your own. If you need service, you can always stop by during the office hours and someone was available to help. If I have a need to rent storage in the east metro in the future, I would certainly rent here again!

This is the best storage place anyone can find! They offer a Uhaul that you can use for free M-Th…read moreor else it's $30 on the weekends. They have a temperature controlled indoor storage and some outdoor storage. It is new and very clean! They even have dolley push carts for you to use. We had a bad experience with public storage where our stuff got water damage this past winter due to the snow. The unfortunate thing is the water damage did not come from the roof but from the street because of all the snow that piled up. It leaked into our storage and our furniture was destroyed. So we decided to find a new storage and we're so thankful we found simply storage. This place offers insurance and the staff is friendly and helpful. Don't go anywhere else!

We needed only two weeks of storage and it was a last minute request. It was easy to reserve and…read morerent online; the onsite manager was super helpful and friendly, and the space was clean. I would highly recommend!

The manager, ?Steve, was friendly and accomodating! Their system is fair and the entire building is…read moreessentially dust free. We had belongings in storage at 345 Industrial Ave Minneapolis for 11 months and there was no need to dust off surfaces before moving the items out. Bring your own garbage pail - they don't provide that.

They told me that I could use the truck if I reserved it. I requested it, they reserved it. I…read morearrived, with movers hired. They took my deposit. They backed the truck into the loading area. My movers brought stuff down. Then they decided that I couldn't have the truck. They told me that it was only for moving in. They could have told me this at the time I reserved it, before I committed to movers, or any other time. They started smiveling about how instead of trusting them "I should have read the fine print." That is how much they care about customer service and keeping their word. I was out $350 to the movers. The "regional manager" was in the office and was fully aware of what was happening, and agreed that they should not keep their word, that I should have read the fine print instead of taking their word for it when they went through all the motions of providing the truck. This is a nice facility and a good location for me, but If you care about honesty and integrity, stay away, they are liars and snivelers.

2nd time using this storage facility. Great security, clean facility, love the ability to drive…read moreinto the floor level and easily unload my car/truck with lots of available dolly carts. The units are temperature controlled and easy to access. Staff is fantastic, super friendly and helpful. Randy was excellent.

I've used Extra Space Storage in the past and had a phenomenal experience! I was SO close to…read moreanother one until STORE took over. I definitely will not be recommending the new management given recent events. 1. STORE took over and left everyone without storage access. Showed up to move into our new home and (to our horror) couldn't access our unit! Several other families were present who also couldn't access their units including a woman who was picking up wedding chairs. Nobody was on site to help during the transition and the customer support was useless. I should NEVER be unable to access my belongings. 2. STORE is an objectively awful name for a company given how difficult it is to search for. This is a minor inconvenience, but try searching "Store on Vicksburg" and see where you land 3. Management tried to charge us for a full month when we were two days late on move out due to our inability to access the unit on the day we planned. No grace period. No contract with us. No effort. 4. STORE took over in May 2026 but kept all of the Extra Space reviews which I believe to be misleading. The storage units themselves and the access point are great & affordable. If you don't need to contact customer service or work with management, you'd probably be fine but I'd recommend the Extra Space location nearby to save yourself the headache!

Holli and Kimberly the new managers have been doing an amazing job - the old management company did…read morenot even notify us of the change and cut access to the site and the new team on site did a great job walking us through the process and cleaning up the mess left by the last company. They provided great service and support and even helped us with issues with our billing. The new colors are way nicer than the old lime green.

If you need clean storage, this is the place!!!When I pulled up to the storage facility, Desi met…read moreme at the door. She had a big smile and was very welcoming. She showed me several spaces, gave me a recommendation without a sales pitch. I took her advice. She had me all set to go in less than an hour. She was super knowledgeable about her products and she was a pleasure to work with. She made my day better!!

PJ was very professional & friendly Customer service was the…read morebest I've experienced in along time..I couldn't ask for more.. I would definitely refer PJ to all my friends

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again

Service might be a little slower than you want sometimes to get a call back or email back but all…read morein all great service gentleman called me gave me a great deal on the Storage lot would definitely suggest this place to all my friends patience is a virtue for most people some of us don't have that, but when push comes to shove, it's a great location at a great price with some great people managing it. You gotta understand some people have Little time to check in everywhere because they're corporate, but they always do check back and I'm always happy with the service.

This place was decent when I first started renting a year ago, but recently they got a new property…read moremanager who is a complete @$$hole. It was 24 hour access which is the main reason I got a unit there, since I work until midnight and drop off supplies after work. But this new manager decided to get rid of 24 hour access for no good reason. I pay almost 500 a month,for 2 large units, I should be able to access my storage whenever I want, I don't cause any issues and keep to myself. Also there is trash allover the property, half open units with junk falling out, the entrance gate doesn't work half the time. Or gets stuck open. And good luck getting ahold of anyone when you call. They will call you back with an attitude. All in all it WAS a good storage facility. No longer the case.