I've been to Prospect Powersports both to buy a helmet and, later, to have my '77 Honda CB550 worked on and have been pleased with the customer service that I've received.
For starters, my partner won a bike auction on EBay and we had to drive to NH to pick it up - only he didn't have a helmet and it was Saturday afternoon and all the shops were closing. I made it to PP right before closing time and, because I absolutely had to have the helmet that day and because I didn't know the exact side of my man's head, they allowed me to purchase 2 of the same helmet - in different sizes - and to return the one that did not fit for store credit. Amazing! I was, of course, uber careful with the helmets so that there was no damage and they kindly and without any hassle accepted the return a few days later. Same goes for when I used the store credit toward some new tires for my bike about a month later.
Next, my guy & I took our bikes to Prospect Powersports for inspections and, after a bit of a wait that admittedly seemed excessive and unnecessary, Mayl, the owner, came out to do the inspections. His eyes lit up at the sight of the '77 CB550 that I had purchased a week before this visit and he immediately and generously gave it a once over and let me know about a few tricks and tips for that particular bike, having ridden that model himself in the past. Since then, I've had Mayl work on a few things on my bike and he has really gone the distance to take care of my bike and of me (as a fairly novice lady motorcyclist).
Mayl has spent a cumulative 1.5 hours of his own time explaining things about my bike to me and physically showing me how things work and what to look out for. He's also shown me different bike parts and modeled for me how they work so that I can gain a deeper understanding of how the inner parts of the motorcycle work. He has always been incredibly kind and patient about it. Mayl has done work that was needed on my bike and held off on work that will eventually be needed in the interest of saving me money and allowing me to do things bit by bit.
In my several visits to the shop (5 so far - helmet buy, helmet return, inspection, work 1, work 2), I have been treated with kindness and respect and I have never ever been made to feel stupid or unimportant. I say this because I know there are plenty of places that would dismiss me because I'm new to motorcycles and I'm a ladypants or where, for the same reasons, dudes would be skeevy (Armen Amirian, I'm looking at you, creepo). Mayl even taught me what to look for at gas stations so I could be sure that the fuel was well filtered and wouldn't be delivering junk into my tank. Solid guy.
The family that owns this shop are lovely people. (the guy who has gotten a bad rap on the other reviews posted here on Yelp is, I think, an inlaw. I've never really dealt with him though, yes, he does seem a bit gruff.) read more
