I was shopping around for a new helmet a few days ago. I started with my Ducati dealer in Soho, where I have bought most of my accessories as well as my bike (no complaints with them), then I decided to visit a few other dealers in NYC. By far the best experience was found with Sean at Prospect. He not only took the time to show me a lot of helmets and explain the various pros and cons, but he also got the exact helmet I decided to buy into the store the very next day. Initially he said I would need to pay a deposit before he ordered it, but since we had talked for a long time he got the sense he could trust me and ordered it on my honor. He texted me the next day to let me know I could pick it up, which I did and I'm extremely happy with the helmet. Beyond that, its clear that these guys have a true passion for motorcycles, and are happy to share their extensive knowledge. Despite the fact that they don't sell Ducati's, this is my new go to dealer for whatever I need. I highly recommend this shop, and in particular, Sean. read more

This place is like home to me and the Prospect Powersport family has become my extended family. I just purchased my fourth motorcycle from them and their level of customer service is as great as day one, which for me goes back to 2012. I've recommended friends who've purchased motorcycles from Prospect and they've all had wonderful experiences also. I have nothing but great things to say about the Prospect family. When you visit Prospect Powersports, tell them I sent you. ;-) read more

They get one star because every time I've been here (only twice) to buy parts or accessories I have been treated rudely by the wall to wall jackasses. Why are there 5 "salesmen" hanging around with nothing better to do than insult a customer? I have no idea. They get the second star because several people in the motorcycle world have told me that the owner is a great guy and runs a good service shop and so I give them some benefit of the doubt...although I wouldn't give them my bike to work on. I'd rather give my business to someone who gives me some respect. read more

Fast and amazing service. Came in and left with my brand new bike in 1 hour under. Had an amazing time with the staff, very kind and helpful read more

Brought in a 2008 Yamaha R1 with a minor charging problem. (Error code 46.) Bike sat there for a week and half with no one even looking at it saying they're "understaffed." Finally got the call back saying that I'd have to change 2 key components and that it'll be over $1,000. Gave the O.K although it is obviously way over priced. A week and a half later (they were waiting for the parts) got another call saying they've just noticed that there's another component which needs to be replaced - another $500. Told them not to do anything and that I'll fix it myself. 2 min later got another call - now threatening to charge me extra for every day the bike it at their work shop (which is outside on the street, exposed to rain, sun, bugs etc..) The nerve of these amateurs; keeping the bike hostage for almost a month, have no idea what to do, trying to rip you off and then when you just want to walk away, trying to charge you for "parking." I've been riding motorcycles for over 20 years and never in my life I've experienced such a horrible, disgusting sub-level of costumer service. STAY AWAY FROM THESE GUYS. You have been warned. Would give them -5 stars, too bad there's no such option. read more

Go here if you appreciate.... Over-inflated bills for standard motorbike service, and Step-motherly treatment. I have gone to this place a couple of times for getting my motorcycle serviced. Both times I have walked out with $300+ bills. This is for labor and fluids. No spare parts. No body work. No new installations. Just adjustments and changing of fluids and an oil filter. And mind you, these were the first two services of my brand new Japanese motorcycle so not that there were many things to fix anyway. I noticed they charged for stuff like fork oil. I checked my motorcycle manual after I came back home and seems like I didn't even need my fork oil changed for my second service. Something that I am sure they were (or at least should have been) aware of but contributed significantly to me running up a $300 bill for a regular service. And, the best part is that in the two bills I have from them, they have charged me wildly differing amounts from the same thing. For e.g. service #1 - 2 units of fork oil @ $14.50 ea. Service #2 - 2 units of fork oil for $29.99 ea. BOOM! Fork oil prices must have spiked because of the unrest in Syria and the IS. AND, there is no way of knowing if all of these fluids were actually changed in my bike. But lets give them the benefit of doubt on that one. And as for the service, step-motherly would be the best way to describe it. Nothing that I can point to as obviously unprofessional but everything just seemed distant. Sort of like I wasn't entirely welcome and that maybe I shouldn't have bothered bringing in my motorbike at all. Definitely didn't leave with the impression that I was a valued customer. Now, as a wrinkle - the owner, Mayo, is a genuinely likeable guy and if it weren't for him, no chance that I would have made it back for the second service. Maybe all this stems from the fact that I didn't purchase my motorcycle from them. Well, its not going to matter any more. My beloved steed and my hard-earned dough are going to find a different place. read more

This shop is the worse do not purchase from them. I waited over two months for my registration which they never called me for; I called and they lied and said someone called me to tell me they had called LIES! I have a friend who went through the same exact problem this place is not only unprofessional but liars and thieves I repeat do not purchase from them! read more

What a bad idea. Went in to help my buddy buy a bike. He suggested this to be a good place to start since they did offer him the lowest price for the pike he wanted. We went in at 10 am sharp. We waited for about 10 minutes while the guy behind the glass showcase helped another customer. From a distance a young guy behind a wooden desk watched but didn't bother to approach us. The manager walked around turning on lights and radio while taking on his cell phone and didn't bother to ask if we needed help either. Finally the guy behind the showcase asked if he could help. We said were interested in purchasing a bike. They referred us over to the guy behind the wooden desk and called him Scruffy. " Go speak to scruffy" We did. My friend expressed his interest in a bike and "Scruffy" looked at him as if he was speaking Chinese. When I approached scruffy with my helmet in hand and riding jacket on he tended to my inquiry which was the same as my friends just a moment before. We wanted an out the door price and wanted to see the bike. He got up to find the bike and we followed behind. He said you can sit and wait or not Sarcastically and we followed. Upon seeing the bike he goes "Tada" theres the bike you want so you want to take it home today? Lets start the application." Takes my friend back to the desk and has him fill out an application. Then leaves us at the desk for 10 minutes. Never offered to let him sit on the bike or feel it out. No financing options. Was a bit sarcastic and standoffish. I called a friend at a different bike shop and they offered the same price. Just based on service alone we decided to leave and check it out. As we left the manager follows behing saying" Hey Whats the Problem? I hate when people walk out of my store? I just hired this guy and this is what I get. Let me make it up to you." and proceeded to scold the sales rep infront of us... Not for me. read more

I really don't know what these people with 4 and 5-star reviews were smoking, but clearly it altered their perception of this shop. I brought my scooter in to get fixed after it got hit by a car when it was parked. I was told it would be done in around 2 weeks and I would be called when they received the new parts and when the service was done. I literally waited for 3 weeks before I heard any word from them and it was me calling them up to see what was going on. When I talk to them, they told me early next week. I just said "ok, let me know" and hung up. "Early next week" came and passed so I called them on week 4 (even giving them a couple extra days). When I talked to them that time, they gave me any sort of excuse as to why it wasn't done yet. Honestly, if they would have given me the expectation of a month to begin with, I wouldn't be as upset about this place. I know it's a small shop but that's not my job to set customer expectations correctly. When I did pick it up, nothing was explained to me as to what they fixed and no mention of the next time I should bring it in to get serviced. Prior to this accident, I brought it in for general maintenance and each time i was told when I should bring it in again. I even tried going to a different maintenance shop to see if i could get my scooter fixed but they pointed me back to this one. That being said, I'm really considering selling my scooter to get a different brand that has more available mechanics in the area. read more

5 star here all the way,,highly recommend if want ti buy motorcycle here thanks to javier and bruce they are so nice and professional ,, just got a new scooter here totally very satisfied read more

Just bought a brand new Star Bolt here, and I could not be happier with my purchase and experience. Bruce was a personable salesman, and I felt confident throughout the buying experience. As the service department was prepping my bike Mayo, the owner, told me all about my Bolt and what a great machine it was. I had done nearly a year of research on this bobber, and Mayo knew more than I. The shop was a bit busy, but it's good to know that they have a large consumer base. Definitely swing by if your in the market. read more

Brought my dl1000 for a tune up, brakes and a couple of other things. Andrew was the shop manager I dealt with. A down to earth dude that will enthusiastically answer all of your questions and point you in the right direction without a hint of pushiness. Doris (sorry if I got the name wrong), helped take care of the payment and also seemed like a genuinely nice person. Their pricing is the most competitive in the area and they will answer your questions right away without any BS. I've found my new favorite bike shop, and besides fixing bikes they also sell them along with the motorcycle gear and bunch of other things. When I am ready to buy a new bike, I'll definitely check them out first. read more

First of i want to thank Andrew for a great experience, the customer service here is on point from the moment you walk in to the moment you walk out. I serviced my SV650 and at the same time my friend serviced his Suzuki as well, both bikes were done in a timely fashion. My SV runs like new, Andrew helped me with any questions that i had also gave me great tips on helmets and other newbie start points. Once all was said and done i meet Doris who was assisting me with my payment transaction, we shared a couple of funny stories pertaining to sales and payment which we had in common, awesome lady and great attitude and help. In short i want to thank everyone at Prospect Motorsports, you definitely got a repeat and referral client for life!!! read more

After 5 online inquires they finally called. I asked about what dealer fees they charge on top of the price, the response I got was you have to come in the store to discuss them. I explained to the guy I'm roughly 60 miles away from the store and he said we can't discuss it on the phone. The moron lost the dealership 2 sales. read more

Was caught in a bind. Needed work on the bike. Had to disappear in asia for a few weeks and left the bike here .This place came through in the clutch. I trust these nyc cats.. read more

I really like these guys. I've been here a few times now. The first time I brought my bike in because the front wheel was badly out of true. Shawn and crew fixed that and also gave the bike a really good inspection and found a lot of other serious problems that another shop had not found or ignored. I appreciate the care they take to make sure everything is working well. They've also done small jobs for me for reasonable prices (or free!). They're a family business: Shawn's dad and mom both work there from time to time. And although they're more geared towards new bikes, they have a huge basement full of old parts that Shawn's dad has accumulated over the years, which is very handy for people with older bikes. The sales staff can be standoffish at times but that's fine with me. If you're patient you'll be taken care of well. I would definitely recommend this place. read more

I came in the other day to make a deal on a motorcycle. I was ready to make a purchase with cash in my bag, but Bruce made me feel very disrespected as a customer. He kept running around the showroom appearing busy and I had to flag him down to get some help. He did not offer for me to sit down and make a deal, he called me unreasonable and did not help for me to get what I needed. I work in healthcare and make people relations my priority. I just felt very disrespected and disappointed for not being presented with much options. Overall, he wanted to make it seem that me dropping $7K in cash was him doing ME a favor. I walked right out, happy to take my hard earned money elsewhere. read more

Every time I come here I have a negative experience. ie: flat tire, king cycles is closed, etc... They asked me to make an appointment and 3and a half hours later, no bike. As I write this I'm still waiting. They over charge for everything and the service sucks to hell. I'm now committed to traveling much further for better service and I advise you to do the same. If you have to come here, buy your parts elsewhere and have them install it otherwise pack a lunch cause your in for a long, expensive ride. I do not recommend this place to any cyclist. I would go on about this place but I've been here so long my phone is dying. read more

Love this place just got my new bike from there. That place has a great selection of bikes, plus there always ready to help you out in getting started for you first ride read more

Bought a Scooter from these guys in the Spring and it's been a game changing experience getting around and parking in Brooklyn. Prospect Powersports was easy to work with and I'd recommend them. read more

road rash or death awaits you... serious guys.... they didn't balance my rims/wrong tire pressure. how i found out doing 140 on a busa bike started shaking crazy.went down 1gr tried it again.what u think ..... read more

I've been to prospect powersports three times so far in the last year. Twice to get my '08 kawasaki zzr inspected and once for a helmet. Their inventory of helmets and accessories is excellent. The 2 times I've had my bike inspected the owners son helped me. He was very courteous and professional. The first inspection resulted in me needing a new rear tire which they had in stock and mounted in no time flat. Second inspection took 6 seconds for the $6 it cost me. Two thumbs up. I will let them work on my pride and joy any time. read more

I just picked up my KLR 650 from Prospect Powersports and I finally know where I'll be taking my bike from now on for service. After years of paying too much for bad service at other Brooklyn shops I found a place that did the work for a fair price and had my bike back to me quickly. Their service guy Morocco made my bike run like new and I couldn't be happier...Time to ride! read more

These guys must do so much business they don't give 2 f's about how the treat potential customers. Thanks for not taking my money. Went to NY cycle in Queens and am riding. read more

THE WORST PLACE TO GO TO BEWARE. went there to swap 2 tires that I brought with me already off the bike and spent an hour and a half and 88$ for a tire change. That says it all. RIPOFF read more

I went there to get my biked fixed and they gave me one of the best customer service experiences I've ever had. First, they didn't charge me to take apart my bike and figure out what it needed. Second, they estimated it at around 1,300 in total (which was already really low compared to other shops). Then lastly, when I went to pick it up Sean knocked a few hundred dollars off of the final price. He didn't have to do that and I could tell that this guy (who is super nice) cares an incredible amount about making his customers happy. I highly recommend this shop to anyone. Sean is an awesome guy! read more

We have been shopping for a new bike for my husband's birthday and took an hour ride to go see the stock listed on the website. We had over $3,500 cash on hand. Everything you see in the reviews and website is a lie. We were treated very poorly , the staff was condescending and very inhospitable as soon as the heard we wanted to spend less than 3000. They have multiple listings on the website in the $2500 to $3000 range and the excuse for lack of stock was they are to busy to change their website. To add insult to injury instead of apologizing for wasting our time we were treated as if we were wasting their time. My husband said he was ready to buy and needed or transportation to work this week. Instead of all the help and great service we were basically rushed and pushed out of the store. One of the worst shopping experience I have every been involved with. False advertising, horrible customer service, no attempt to make us feel comfortable in any way, even after wee said we could comeback for a more expensive model. We expected so much from the reviews and website, not only was this the biggest waste of 3 hours of travel, it made us both really angry to be treated like trash because we wanted to buy in cash on the spot and not use credit. We would have paid more and hoped we found a place we could go for my bike next year. Do not waste your time and do not trust their website! read more

This was my first bike I ever bought for myself and I dealt with Javier HE MADE THIS EXPERIENCE AMAZING, FAST and SIMPLE. Not to mention I didn't even have to do any type of haggling or negotiating because the price he gave me was better than Motor cycle mall or any other dealer that was reaching out to me. Thanks for my new R3 ABS black!!! It was a pleasure doing business with you guys, see you guys next summer for my new R6. read more

Just spent about five minutes here. Every one-star review I've read seems perfectly plausible after this brief encounter. I'm giving one "benefit of the doubt" star because I didn't end up buying anything. Doubt I ever will. FYI: No test rides at this shop due to the nature of the location. I don't think this policy is unreasonable, but if you're like me you might assume that a motor vehicle dealership offers test drives. I walked in to find three or four very young men sitting on motorcycles, lazily pretending to ride them. There was no indication which if any of them were employed at the store. I approached and one guy greeted me and asked if I needed help, and after that a couple of the other ones started following us around and chucking in their two cents here and there. Very distracting. All of my direct questions were evaded. I had to repeat myself two or three times to get a reluctant straight answer. It felt to me like these boys have been instructed to sell specific models regardless of what the customer might want or what might be a good fit or value. I don't really blame the kids; they don't appear to have any experience or proper leadership. read more

I went to the prospect Powersports to look for a street legal dirtbike they gave me a great price I purchase it that day my friend purchased same bike a week later good price and good customer service highly recommend read more

I went here to have frame sliders installed on my Ducati Monster. They left out the main piece that goes through the engine, so the engine would actually move when stopping or starting. I asked them if they installed the entire kit, and with a straight face the owner lied to me. I also asked them to swap out some handlebars, and these idiots forgot to adjust the brake cables. So everytime I turned left or right, the engine would accelerate. I had to go to a ducati dealer to have them take a look, and they said that the damage done was so severe that they could'nt even let me ride it. I had to order another frame slider kit for $100.00 On top of all the shoddy work they did, they charged me $275.00 to render my brand new bike unrideable. If you go here, you are a fool. You have been warned. read more

Stay away! These people are the worst. Got my bike "repaired" there. They said they fixed "A", "B" and "C" to clear up the problem. When I picked it up, they said "by the way, you also have "D" as an issue and that might be the cause of the problem." Translation - they took my money, fixed nothing, and would say "D" was the problem if I complained. Got the problem fixed elsewhere easily. I found out this place has a bad rep all around Brooklyn. Stay away, you have been warned. read more

Searched for a bike online and the best deal led me to Prospect Powersports in Brooklyn. Bruce helped me from the very beginning, being very friendly and helped me reach an amazing deal within my budget. I came all the way from the Bronx to purchase this bike. read more

family run, recently have made service management changes and added a pricing board so hopefully that will appease all the negative comments on pricing. I have been going since 1998 when I picked up my first seca 2 from them. Even though I moved out of the neighborhood i still service my ride here since to me it's like going to that barber shop where you can kick back with the boys. I've had three different bikes since than and always go to prospect. they treat their customers like family and try to squeeze everyone in even thought they are always jam packed. read more

Just wanted to give a shout out to the guys over at Prospect Powersports. Picked up a new 2012 FZ6R left over, this is the second new bike I bought this year. these guys are the best, especially Bruce is sales and Sean in service. They could not do enough to help me out, great price and service. I usually only write reviews when I'm not happy about something. LOL. So if your thinking about buying a new bike, this is the place to go. read more

To be totally honest, my experience at Prospect Powersports was very positive. I went in for a simple tire change and came out with a little more than I asked for. The initial phone call to inquire about their services and prices was informative and I felt comfortable following up the next day. The service time was fast, and the employees were very welcoming, including the owner all the way down to the service agents. Even as they were closing I felt like more than just a customer. Based on my experience with them I cant say anything negative and trust them enough to come back for more work. read more

WORST DEALER EVER. RUDE AND INSULTING! I negotiated a price for a bike and said i wanted to sleep on their offer and think it through. i returned the next day showing loyalty (even after they were rude to me and insulting) and was prompted to fill out a loan application to see if i would get approved. i did get approved for a nice sum and a nice apr however they switched the price $300 more then the original price negotiated. I would have still taken the $300 bump in the out the door price but the owner came up to me and belittled me, told me off, insulted me and told me to get out. I never stepped out of line, cursed, raised my voice, or got rude with them. I simply bargained and negotiated. And yet got the bike at a slightly lower cost! They apparently take it personal that you do offer them a lower number then theirs, laugh in your face, make fun of you, tell you your crazy and belittle you. A simple no wouldve done the job fine and got the point across. Another funny experience the day before at prospect was 2 young kids who weighed maybe 100 lbs put together were looking at the r6 and r1. they were standing next to me as i was negotiating with bruce and bringing up some points that he couldnt disagree with. he told me to step outside and said please stop negotiating in the store like that because then they will be under the impression they can negotiate too! i also asked him about tire rot and the tires being bad since theyve been sitting there in the box with the bike for over a year now and he said if you dont like them buy new ones.. WOW! The owner is terrible to deal with, Bruce is a nightmare to talk to, they dont have time for you at all and seem like they want to get you out of there asap and take your money. I was also told by the owner that he himself preffers to pay a higher price for friendlier customer service when he purchases things. HAH! Someone else on here said the salesman Bruce is a douchebag. He lives up to it as well as the owner! Its either their way or "get the hell out" as they put it to me. I went to see Rocco at Kings cycles on Utica Ave in Brooklyn.. They are just minutes away from the toolbags at prospect. Rocco is a golden guy with competitive pricing, a sense of humor, and willing to take the time out to hear you out and talk to you. He does not take it personal and looks forward to future business if he cant make a deal (and its very easy to make a deal with him!) everyone is super awesome at kings cycles! read more

Made my Vulcan 750 run like new! Caring, knowledgeable, trusting, and professional staff. Affordable prices on parts and service. I have no need to shop elsewhere for work on my bike, for they have proven themselves to me and to those who recommended Prospect Powersports.. Larry G. read more

Worst dealership in new York. Very unprofessional, customer service is the worst. I sold my bike to purchase a new one negotiated a price with the sales man ,returned and he not only told me that I was not getting it for the price but he will call me after he thinks about selling it to me so I brought the same bike at another dealer the next day. Couple months later went to get my bike serviced and was told despite they are a Yamaha dealer that I was not allowed in the store by the owner whom you would of thought first words would have been what could we have done better you brought your first bike here what caused you to go elsewhere despite living 10 blocks from the dealership. Instead of you are not welcomed here . This place is a complete circus so I just kindly mounted my bike and went to over to king cycles. Good luck to any who wants to shop there despite this review, I wouldn't buy oil in this place if my bike was empty read more

Got in a wreck on Monday took my bike there for an estimate on Tuesday. Every day I called to check the guy kept saying it would be ready the next day Then he promised it by Friday. Sure enough, Friday rolls around and it will be done the next Monday. He just had to look up prices not actually do any work on the bike. Apparently I was not important enough for that. Unless you want a headache and a hassle staying on someone to do their job look else where. I will do my best to let my fellow soldiers know not to expect anything from Prospect Powersports. read more