I wholeheartedly recommend Brooklyn Moto due to their exceptional communication, friendly customer…read moreservice and quality automotive service. My motorcycle, a 2008 Triumph Daytona 675, was as good as a fancy paper weight. This particular model is well known for having electrical issues and on more than one occasion I have been stranded mid-ride due to theses issues causing a dead battery. I reached out to Mark and he responded promptly and helped me come to grips with the situation and the options available. He was extremely knowledgeable about the issue and accommodated me bringing in the motorcycle ASAP. Mark even went out of his way to provide me with some options for towing my bike in. My motorcycle was ready to pick up way sooner than I anticipated and throughout the whole process Mark kept me in the loop. He was friendly and down to earth. Mark successfully resurrected the motorcycle I didn't get to ride for two years and finally fixed the issue my family's mechanic couldn't. The machine purrs now. He completed the whole job above my expectations and at an honest, transparent price. Thank you Mark!

Mark and Brooklyn Moto have helped me whenever I needed, with my Triumph. Always available. Always…read morewilling to go the extra mile to solve any issue. I highly recommend him and this shop.

The owner, Mark is a real Natzi. Acts as if he is doing you a favor. No customer service etiquette…read more Very rude and condescending. Will not support this place no matter what. Mark is a has been. I will warn fellow riders and never recommend just like with Brooklyn Mayde Motorcycles in Brooklyn on Broadway. Read my 1 star review for that establishment. Bottom line , you are the paying customer and you decide who's best for your motorcycle needs. Do not put up with their attitude, disrespect, or any other bull crap...

I bought a motorcycle from out of state, and needed just a simple inspection - usually in and out…read morein 5 minutes. My bike is completely unmodified and in perfect working order. My interaction went exactly like this: "Hi, can I make an inspection appointment?" "Are you a customer here?" "I haven't brought this bike anywhere yet so I guess... no?" "No we won't to it, customers come first." "Ok can I get it done after them?" "No, customers only - we only take care of people who take care of us." If this is how they treat people, you're not gonna have any customers left to do inspections.

Everything! I've been riding for over 40 years and purchased more motorcycles than I can remember…read more In all those years, I never had the pleasure of dealing with a "family" of people like the ones at Brooklyn Mayd Motorsport. The customer service was EXCELLENT, they spoke to me like a person not a customer and followed up with me at every turn. Thanks Roseann & Shawn your a great example to your son who will surely be the next owner.

had a great expeirencing purchasing my first bike from here. Sean was super easy to connect with…read moreand made me feel comfortable asking questions and pointing me in the right direction as a new rider. he helped me pick out what would be the right first bike for me and I couldn't be happier with it. his son Nick took me outside for a refresher course before sending me on my way and did a great job making sure I was safe and comfortable for taking the bike home. this is a wonderfully family owned business and I look forward to returning for future visits.

Congratulations, you no longer have to keep searching for a mechanic, THIS is the place to go! I…read morerecently moved here from California and my 10+ year old Vespa needed some parts replaced and a full service. Their prices were very reasonable in comparison to every other place I called and my Vespa has honestly never run better. All the people I worked with were extremely kind and professional.

In a world where good motorcycle mechanics are hard to find, these guys are a breath of fresh air…read more Super kind and ready to work for you. Informative and helpful. Always keep in touch with progress being made. Affordable and quality. This is a great shop.

I'm surprised that this shop still exists. Very expensive and unprofessional…read more It took them a month to fix my scooter. They charged me three times of original estimate and my scooter got broken on the way home.

They just are the best in Williamsburg Thank you guys…read moreNice service Nice job ......................................,,.............

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

exilent vintage british mechanic work josh reasently rebuilt the motor on my triumph bonnieville.read more

(I am posting this review anonymously)…read more I am conflicted as I write this review. Hugh (owner & chief mechanic) and Fumi (mechanic) are extremely competent, old-school mechanics, and their positive reputation is well-deserved. Hugh is responsible for keeping the sub-culture of vintage British motorcycles alive and well, in the dealer-infested NYC. I have used the mechanic shop since 2016. I really wish them well and want the shop to continue to succeed. However, over the last couple of years I have had bad experiences with them. Josh who is now the shop manager is lacking in people skills, communication, dependability, follow-through, courtesy & humility and other principles of basic customer service. It is not easy to bypass him, given he also blocks the customers from talking to Hugh directly which is odd given part of the great experience with Sixth St Specials used to be the friendly contact with the mechanics who work on your bike. Most recently, the brand new tyres they installed in June 2020 developed side-wall cracks despite just 6 months/3K mile use. I had diligently inflated the tyres to the manufacturer-recommended PSIs, ridden the motorcycle non-aggressively on tarred roads, and winterized the motorcycle on the center-stand in a weather-controlled garage etc. When I asked for help with filing a warranty claim with the tyre manufacturer Josh was unhelpful despite multiple calls and never followed through. I had to contact the tyre manufacturer directly and have them call the shop to get the purchase details in order to file the claim. Last year, I had poor experiences dealing with Josh as well (for e.g. he insisted that my motorcycle did not have liquid cooling even though it did, pushed me towards the brand of tyre he had in stock, mounted the tyres despite my forewarning that the manufacturing dates were more than 5 years old, gave me strict ultimatums on deciding various options of fix for a rear brake light trigger etc.) I believe this issue is fixable and I hope the shop does not lose its hard-earned reputation because of the shop manager.

Most incredible motorcycle builder in America,, plus throws the most awesome block party around,,,…read moreI'll be there in two weeks for it can't wait.

they host a killer block party in the summer .....take a ride down to nyc and get pumped....so…read moref'ing sick.

Hopefully I get the Triumph Bobber if not customer service from TYLER was exceptional. I'm praying…read moreit all works out

I had problems getting my Triumph Rocket 3 Storm to start. Often, while riding,…read morewarning lights of every kind would pop up on my (TFT) display. I took it to Triumph of Westchester four times .They even had it for more than 30 days, on one occasion and still the problems persist .. I got the feeling they wanted me to disappear and their attitude and mediocre service made that abundantly clear. As the 500 mile service was coming up .. I went to Triumph of Brooklyn. Convinced , I'm stuck with a lemon, I told Anthony, their master motorcycle-mechanic about the myriad of problems I had been experiencing , since purchasing the Rocket Storm from Triumph Of Westchester. Anthony assured me that he would go over the Rocket - so we set up an appointment. The issues were diagnosed . The service provided by Brooklyn Triumph is outstanding , led my Ameury (the manager), Anthony(master mechanic) and Kevyn(customer service rep.) The best customer service experience ever! I'm telling everyone , Brooklyn Triumph is second to none - My experience with Brooklyn Triumph, led by Ameury and Anthony is next-level. Talent and experience matters for meaningful Triumph service and sales. These guys are masters of their craft and they care !! Michael Fields.