TL;DR : PLEASE DO NOT GO TO BROOKLYN MAYD. LISTEN TO ALL OF THE OTHER NEGATIVE REVIEWS.
I've waited a few months to write this because I really did not want to leave a negative review but felt it responsible to warn any and all future customers against Brooklyn Mayd.
I had been working on a recently acquired bike for a few months. A street legal dirt-bike. The most basic beginner bike, and my first in New York since moving here. This motorcycle is literally the model they use to teach people how to ride at the Motorcycle Safety School.
I have been working on my own motorcycles since I was a kid, helping my dad rebuild carbs on his Harleys and fixing engines on cars and motorcycles.
My bike was bogging out and dying within two blocks or so, and after rebuilding the carb, changing the oil & filter, and ordering a new air filter, I realized that it was the petcock. The bike wasn't getting the proper amount of fuel that it needed, possibly a bad line or simply needed a new petcock. But by this point the battery was dead and needed to be push started and I had been working on it for so many weeks, waiting for parts online, etc. I was exhausted from the work and decided to take it to the nearest shop.
During Covid, I had ignored the negative reviews from people being horribly ripped off in a myriad of ways. Overcharging for labor, being charged for parts that weren't even replaced, not being notified for work that was to be done and then being fronted with a bill for parts and labor that were COMPLETELY unnecessary with ZERO communication. I just wanted to ride my motorcycle and was at the very least happy to support a P.O.C. owned shop in my neighborhood.
LO AND BEHOLD every single thing mentioned happened to me.
BUT WAIT, IT GETS BETTER!
I get a call that it was ready so I go to pick up my bike, and before hearing the price of the repairs, SEAN, THE OWNER says "Oh man, I really hooked you up this bike will never need work again and I gave you a huge discount."
I said, "Wow thanks man, I really appreciate it!"
He said, "I know you do." (One of the most remarkably pretentious and ill-willed people i've interacted with in a very long time.)
### Wonder why most of the positive reviews are from people buying scooters? ###
SEAN charged me for MANY things, including $700 in labor, which he claims took an entire day and a half which he gave me the "huge discount" on. (What kind of shop works on a single vehicle for a literal day and a half?) And $400 in parts. HE CHARGED ME FOR A CARB REBUILD when I HAD REBUILT IT THE WEEK BEFORE. I check the carb and nothing had been done! HILARIOUS! He charged me a ridiculous price for an air filter when I had one on the way in the mail. He charged me for a full electrical rewiring when all I needed was for the battery to be charged which I could have had done for free at autozone. He charged me for a fuel relay which did not fix a thing. Do you know how I figured it out?
I give him my credit card with my heart at the bottom of my stomach. He gives me a FREE RUBBER BM KEYCHAIN. I start the bike and Sean says "Hear that, sounds perfect ((wink))" I drive down the block feeling screwed and THE BIKE STALLS OUT THREE BLOCKS AWAY. IM NOT KIDDING THE BIKE DIED THREE BLOCKS AWAY EXACTLY HOW IT DID BEFORE I DROPPED IT OFF. THANKS FOR FIXING MY BIKE! OH WAIT YOU DIDNT CHECK IF IT ACTUALLY MOVED?! NO WORRIES LOL $1200 is nothing really I'll eat next week!!!!!
I did not call them back to complain. I did not want to ever speak to Brooklyn Mayd or that pompous malevolent owner ever again.
My motorcycle was then stolen off of the street two weeks later after I had fixed the problem myself after reading old forums on my model of bike. An incredibly simple issue that the moto geniuses at Brooklyn Mayd couldn't solve.
By the way, the cost of the 'repairs' was more than 50% of the value of the bike itself. I would have told them to keep it.
But because my bike was long gone, I decided not to even bother writing a review. But I'm here now because I have met people who have had similar terrible experiences with Brooklyn Mayd that people need to be aware of.
Please, please go anywhere else. read more