Excellent stay! I stayed at the Charles Hotel Friday to Friday for a conference. I couldn't be more…read morehappy! The staff was friendly and attentive. The room was spacious and clean. The gym was absolutely incredible. There are several restaurants and bars on site with incredibly friendly people and everything in Cambridge is within easy walking distance. Very happy with my stay.

Stayed here for my last two nights in Boston and it was exactly the cozy New England experience I…read morewas hoping for. Shoutout to AMEX FHR for the perks(iykyk). Location: Right in the heart of Harvard Square. Historic, walkable, and surrounded by great restaurants, cafés, and shops. The fall colors were unreal during my stay so wandering around the neighborhood was such a vibe. Lobby: Warm, elegant and classic New England. I loved the academic library feel with books lining the walls. Check in was a breeze and the staff were genuinely thoughtful. They walked us through all the FHR benefits and even handed us a welcome gift bag with treats. Such a nice touch. Room: A little smaller than expected, but very clean and charming with that collegiate Cambridge aesthetic. The view overlooking Harvard square was beautiful on a cloudy fall day. And the bed? One of the most comfortable beds I've ever slept on. Slept like a rock both nights. Overall this was very much a 5 star stay. Beautiful property, amazing location, and top tier service. I'd absolutely stay here again next time I'm in the Cambridge area.

I know I've been spoiled by my previous Boston accommodations (Liberty Hotel & Kimpton Marlowe),…read morebut still, compared to similar-level hotels, I thought it was just okay. The room wasn't completely clean when we arrived (hair & yellowish dripping stains on the bathroom door -- Ew!) The coffee mugs are not large enough for the coffee-maker. If you make a pod of coffee and can't watch it closely, you'll have a counter-full of coffee overflow. The toilet paper is the cheapest, thinnest stuff you can imagine. And they don't supply any lotion. Check the dishes/glassware before using; there were lip marks on many of the "clean" glasses in the cabinet. The staff were all fantastic, but this was below standards overall, even for a mid-level hotel chain.

This Residence Inn is one of the best hotels I have stayed in. The rooms here are more like an…read moreapartment, but better than most big city apartments. You can get a studio, but I had the equivalent of a one bedroom apartment. I had a kitchen, living room, bathroom, and bedroom. The breakfast spread is large with lots of good breakfast items. The bar is a good spot to grab drinks at night. Staff is friendly and helpful. There is a large free breakfast spread, with plenty of tasty food items. And this hotel is right next to MIT, the best college in America. You will be happy with your choice if you stay in this Residence Inn.

Pretty nice "older renovated" hotel. Colors and the vibe is pretty chill. It is well done even…read morethough the interior designer is lame. Come at me, dog!! I don't care!! It is LAME! I'm just happy to have gotten to stay here. C booked it for our first night in Boston. I had no idea what to expect, or where in the world we were staying, but was pleasantly surprised by the digs when we got there. We do some unique traveling. Mainly in the way that we actually take trips. We leave town with only the first night stay booked and wing it from there. We do this for spontaneity, to always keep things fresh and new, and to avoid losing money in some cases because of flight delays or changed plans. This last trip was a nine day haul around the Northeast Coast. This one was great and I have lots to share, so buckle up! ;) Night one: Excellent check in. Easy valet experience as you can just leave your vehicle on the curb and they come get it later at some point. Martha Stewart's flunky designed the place, but don't hold that against them. It's quite comfy and cozy. I loved the room accommodations. The glass box overlooking the busy Cambridge City street is really cool. The windows even open so that you can get some fresh air in the room or even purge some "compromised" room air out if needed. I wanted to sleep with the window open but the city was too loud for me to endure while sleeping. Shower is nice but all of the bars are deceiving. I thought that we may have a multiple shower head experience, it was only a dual head junt.... All of the bars are just to let the things slide around. It's nice though. It's a bit quirky with only one ice machine in the basement and none on each floor. But down in the basement is a plethora of oddities and things to look at. There is a great conference room that you can rent and shit yourself in if you want. They have a good coffee maker down there too. No free breakfast. That's ok though. Come have a stay. You won't be left disappointed I believe. Staff were super courteous to us. We left something in the car after we valet, and they went and retrieved it for us with no gripes at all. Came and stay a while.... You will be pleased. '25 - 111/111

Great boutique hotel in the area…read more Staff at the front desk were all great. The cart was quick and polite. The room was cleaned and smelled fresh. The sign is small and not really lit so hard to find when driving at night not being familiar with the area. Overall great stay!

This is our first visit to Boston, and after an entire day of traveling, we couldn't have asked for…read morea warmer welcome. When I booked the room, I mistakenly thought it included both a bed and a sofa large enough for my son and me. Upon check-in at 1am, Edvin kindly explained that the sofa was not what I had expected. Rather than simply delivering the news, he was incredibly friendly, warm, and genuinely helpful in assisting us an amazing solution. He made sure that we each received their famous cookies while they were still warm. After a long day of travel, his kindness and professionalism made a wonderful first impression. Exceptional customer service like this truly makes a difference, and we really appreciate the warm hospitality. Thank you, Edvin, for helping start our Boston visit on such a positive note!

Lots of pros, but one big giant con…read more If it wasn't for the insane sound bleed between rooms and the lack of sleep I got because of it, this hotel could be a 4-5 stars easy. Pros: -Gorgeous panoramic views of the river from the rooms -Room Service is top NOTCH. -The suites are HUGE! Super Spacious. -The gym is very well stocked and clean -Staff members are polite -Cleaning crew is very prompt with freshening up Cons: -The sound bleed between rooms is so bad. You can literally hear the phone vibrating in the room next to you. Tell me why someone was watching TV super loudly at 3-5 AM!? :( No sleep = Sad me.

CORRECTION: My previous review should have said "Walls (not walks) are thin." You have to speak in…read morewhisper after 10pm. Someone called the front desk on me when they heard me talking on phone to my husband just after 10pm (LOL)

L. Reed A…read morewonderfully QUIET and comfortable environment. An exceptional place to wind down and just relax. I was able to receive a very restful and comfortable sleep. GREAT for solo traveler. 15 minute walk to Harvard Yard. The Redline train is directly outside the yard. Healthy breakfast choices- including a great tasting oatmeal. Be prepared. My room was on the fourth level. There is NO elevator. However, staff will ask, and kindly offer assistance.

Clean and comfortable. Staff was friendly. Parking was simple and easy with small adjacent deck…read more Breakfast also ample and easy. Saw lots of complaints about this but you get vouchers. You can use in restaurant or for breakfast. It has certain value and you don't get change. Gives you flexibility to save on what you choose and it is not a difficult concept! Only disappoint is there is NOT an onsite bar as shown on their website. Not a big deal, but it's permanently closed and we'd planned to visit over a drink and some snacks in the evening. Nothing super close by.

Hotels in Boston are always expensive any time of the year you visit. I thought we were lucky to…read morefind this Marriott at a lower price. I was wrong. This place was not that great. From the moment we entered there were issues with check in. They could not find our reservations and we had to call and double check to find it. They finally found it and we were able to go into our room. The sink and shower had this blue gel on it that was getting mixed with the water. I did not trust it and did not wash up while we were there. I told the staff about the situation and they said they would fix it but no one came up to check on it. The beds were not as comfortable. Our room was right next to the cleaning closet so the staff was constantly opening and closing the doors while talking to each other early in the morning. This was not a good way to start your morning when you have a busy day planned. They give you a credit that you can use for their breakfast brunch or the Japanese restaurant downstairs. At first, I thought I love Japanese food. We will definitely go there. We came there Friday afternoon and the place was empty. The staff was walking around and acted like they didn't care who was coming in and out. They finally noticed us and gave us a seat. We ordered some drinks which were horrible. They were so sour and badly mixed. It tasted like the bartender poured these out of a can. Then we ordered food. We ordered the Red Sox sushi roll and the fried rice. Both were disgusting. The food was trash. I have had better sushi everywhere else. What kind of Japanese restaurant is this? Of course when you pay the bill the credit only goes to the food portion. Tax and tip are paid separately. If Marriott didn't give any food credit this place would have no one stopping by. When we checked out we voiced our problems to the staff. They were kind enough to refund us for the food credit due to the horrible food and the problems with the shower water. It was a nice thing but I would have appreciated it if they fixed it previously instead. This place was okay because it was cheap but I would rather stay at any other hotel instead.

Spacious room; exceedingly comfortable bed; quiet, even in its proximity to Harvard Square. I was…read morethere for work and honestly wish I had extended my stay just for a little more of a rest! The shampoo, conditioner and lotions were (I think) Gilchrest and Soames -- if I have the wrong brand, know they were high quality and smelled wonderful. I did not eat at the restaurant while I was there, but colleagues of mine did and had positive things to say. I did avail myself of Door Dash a few times; very smooth ordering, as the hotel has a system set up for drop off and pick up. Was there this past winter during a particularly cold time and puh-lenty of snow; the front of the hotel was cleared and safe. A few suggestions: 1. If you can get a corner room, I HIGHLY recommend it for the light and openness. 2. The elevator is quite small -- I did fine, even with quite a large suitcase; just be aware for how many bags you bring or if you are a bit claustrophobic. 3. When I was there this past February, some construction was being done on the hotel. I was on the 5th floor and I heard nothing; the lobby, however, could be pretty noisy during the day. Again, not a reason not to stay -- and the hotel communicated well about the hours of the work. But if you plan to meet people there (for work or fun), you may wish to call in advance about the status of the construction. That aside, I definitely plan to make this my go-to hotel when I return to Boston.

Conveniently located in Harvard Square, just a short walk from Harvard University as well as…read morenumerous restaurants and shops. I stayed here for a week and had a pleasant experience. We made a few requests during our stay, and everything was delivered to our room promptly. On a couple of occasions, I asked the front desk for a bottle of water when returning to the hotel, and they were always accommodating. The property features an on site bar and restaurant, as well as a fitness center. Our room was spacious, clean, and the beds were comfortable enough for a restful stay. If I had one suggestion, it would be to add a water station in the lobby. During our stay, a few days were unusually hot, and it would've been great to have easy access to cold water when coming in from the heat

The Hyatt Regency free shuttle service is very convenient and runs until 8pm…read more You check in at the lobby valet desk, their shuttle will take you to four stops: Harvard Square Central Square Kendall Square Cambridge Galleria You call the Shutte Phone (445)246-0097, and the drive will tell you ETA for pickup.

Great location for the MIT crowd. Easy walking to MIT, Central Square, and even crossing over into…read moreBrookline. No, none of these are super close but if you have 20 minutes they are all doable. The room was clean and quiet. The hotel bar service was great. The room safe was the biggest one I have ever seen! Do people put laptops in there? The two things that bring it down to two stars for me were: First, temperature control. As in the room was set to 66º or something like that and I don't think it even got close to 70º. The second, I arrived at 5:00 PM or something like that thinking my room was going to be ready. I was looking forward to a moment to regroup, shower, and just be more ready for the evening events. Well, "there was a water pipe that burst and housekeeping was behind." Look, I get that sometimes things happen, but those are usually the times when someone goes out of their way to make you feel like a valued customer. Instead, the offer here was to check your bag at the desk so you could go somewhere while waiting for your room to be ready.