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The Langham - Boston

3.9 (295 reviews)
PriceyHotels
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JiMmy P.

We stayed for one night during our company meeting. The room was comfortable and well-maintained. For our event, they provided both breakfast and lunch buffet which were great. The staff was friendly, attentive, and accommodating throughout our stay. Overall, a pleasant experience.

Bathroom
Emily L.

Excellent stay! The hotel and my room were well-appointed. In terms of the hotel, I felt more attention could have been paid to the the elevators, gym and the olfactory experience. My only complaints about the room are the non-intuitive blinds and light switches. (Lighting also wasn't ambiant enough for my liking. It's nice that there is a "night light" lighting, which is under cabinet lighting). Nice touches: Cozy color palette, clean carpet, crown and panel molding, quiet AC, good sound insulation, firm bed and chairs, marble bathroom, luxurious Diptyque bath products. Dining: Food at Grana and The Fed was good but service could have been better. I particularly enjoyed the opulence of Grana. Shoutout to the the staff - front desk, concierge, doormen/bellhop, housekeeping.

Lea P.

Stayed here for my husband's business trip. The Langham is a 5 star hotel located conveniently in downtown. Upon entering their lobby, I was not impressed. I thought it would be grand considering the price of staying here per night. However, the staff more than made up for the underwhelming lobby area. Our room was spacious with large windows, impeccable clean bathroom and a coffee bar, which I liked the most! They have a Nespresso machine! Yey! The bed is firm yet comfortable, we definitely slept well. The hotel's location is fantastic, within walking distance of iconic spots like Faneuil Hall and Quincy Market. Overall, it's really a great place to stay if you have the budget.

Scott T.

The Boston Langham Hotel is stunning during the holidays, with magical decorations and a cozy festive vibe. Club Lounge access is a must, but opt for a room upgrade that includes it for the best value--it's worth it for sure! All executive and suite rooms include club. Make sure to check out their gorgeous restaurant Grana for brunch and Fed for HH! Pro Tip: Book through Amex fine resorts and hotels and you get a serious amount of credits to use around the hotel.

Blood stained pillow (AFTER the manager herself did a walk-through )
Jenna P.

Worst "Fine Hotels" experience of my life. This was motel-level service with serious safety, cleanliness, and privacy violations. Upon check-in I was informed that employees had contacted my place of employment to gather information about me without consent. When I raised concerns about this breach of privacy, staff argued and defended their actions instead of taking accountability. We were grateful for early check-in until we entered the room. We were placed directly in front of the club entrance with nonstop door slamming, shouting, and trash removal late into the night. There was no weather stripping around the door so light and noise poured straight in. After putting our one year old down for a nap, the alarm system went off for over an hour with no warning, no email, and no communication. The room had almost no storage. About five hangers, two bedside drawers, and a large coffee station that we had to clear out just to fit our belongings. While my child was playing on the floor he reached under the coffee station and pulled out a silica gel packet and a jewelry box. When I looked underneath it was absolutely filthy. Shortly after, my son developed a rash. When I contacted the only manager on duty for the entire Thanksgiving week, I was offered a room move but no concern was expressed for my child's safety. Only after pushing did they offer a 200 dollar credit which was later never even applied. I escalated to Ella Huang Director of Front Office who took zero accountability and repeatedly dismissed the severity of the situation. She promised a deep cleaning. When we returned the room still looked unclean and the most shocking discovery was a blood stained pillow placed on the bed. We paid a significant amount for Club access. The food was bare salad, watery broccoli cheddar soup, stale pastries, two cereal options, and candy bars. No replenishment. All alcohol was locked up forcing guests to request drinks. When I complained the club manager told me I could order room service and be charged for it. I was told every complaint was documented and that everyone in the hotel knew. After that we received glares, attitude, and hostile behavior from staff throughout the property. The pool was lukewarm with a suspicious green algae color. The jacuzzi was filthy, dangerously hot, and frequently out of order. We were promised formal written acknowledgment and never received it. Nothing was comped. Management later admitted they are eliminating the club entirely. There was no welcome amenity, no guest recognition, no effort to make things right. Upper management never contacted us due to being on holiday during one of the busiest weeks of the year. As an apology for the alarm, champagne and cookies were placed in the room without warning and several Thanksgiving clothing items were left stained. I requested complimentary laundering and no one responded. Valet took over 20 minutes every time even when called ahead. The windows were filthy. Dust was everywhere. No rooms have bathtubs. Trash cans had no liners and appeared unsanitized. Carpets were always dirty and I never saw a vacuum used. We were promised the General Manager would contact us Monday with a resolution. Instead he said he needed to review the stay despite already being informed of everything. No evaluation was needed. The failures were constant and severe. We considered leaving but had a baby and relocating was not realistic. Guests should be fully aware of the lack of accountability, unsafe cleanliness standards, dismissive management, and subpar amenities. Langham corporate has been notified. This is not a luxury experience. This property does not belong on any Fine Hotels list.

Daily welcome presents
Denisse M.

I've stayed at a Langham property before so when going to Boston I knew I wanted to stay here. The location was prime, we were close to everything. Just a quick ride to and from the airport too. The rooms are gorgeous and the beds are heavenly. I am obsessed with the scent of all their toiletry products, I was lucky enough to have been gifted a few items while staying at the hotel but I also purchased a few more items to take home. I tried two restaurants on the premises and both were delicious as well as room service. The food was fresh, tasty and unique. The staff were always so friendly and checking in and out was a breeze. I can't recommend this hotel enough, it is definitely one of my favorites.

Filet Mignon
Paul M.

Attended for a wedding,; location is great and facilities are very nice. Service at the wedding was efficient and every detail was attended to. Everyone had a wonderful time and food was really good. The filet mignon was excellent. Bar on ground floor was great but beware of bartenders suggesting a whisky; a single drink cost $27.

View from my room.
Ilwoo H.

I love the Langham hotel. I was stayed Langham hotel in Manhattan before and I was fall in love with this hotel. I was so happy to stay here while traveling in Boston with my friend and my dog. Great location. Easy to get anywhere downtown Boston also easy to walked with my dog too. Pretty room and super clean. But a bit small room compared to manhattan Langham hotel. Maybe I choose small room. I really enjoyed stay here and would love to stay again when I travel to Boston again.

My room.
Alison M.

This is a beautiful and classy hotel in an old federal building in a great part of town. Nice ambiance, decor, polite staff and beautiful rooms with comfy beds and pillows. The executive lounge on the 8th floor is wonderful if you have access like I did bc they serve all meals there and you can order from the other hotel restaurants and have it in a more exclusive and private setting if you need to do work or relax. Grana and The Fed - the two restaurants in the hotel are delicious. I had wonderful breakfast and brunch service 3 days in a row at Grana trying many different things, all excellent. My husband and I had a nice, quiet Sunday dinner at The Fed. Staff are absolutely excellent. Check-in was easy, all issues handled quickly, pillows delivered to the room, turndown and their messaging app and online menus are all easy to use and find. Wi-fi was fast and easy. The gym and pool are very nice... all-in-all I was thoroughly pleased with this beautiful hotel. My main issue is the sound proofing of the rooms - which was mentioned by another reviewer. It's entirely accurate - you can hear every single thing that happens in the hallway outside... I was unlucky enough to be at the end of a hall right beside the gym on the 4th floor and directly beside the employee hallway/elevator. It was SO loud bc you can hear everything. I was there for a B.A.A. race and had to wake up early so this sucked when trying to sleep/relax. They need to do something about the doors/soundproofing. Excited to try this new chain in the cities in which it is located now - I loved it almost as much as the FS.

Grana (breakfast/brunch)
Jac B.

Absolutely beautiful architecture, interior design, furniture, original artwork. We ate and drank at both the fed and grana and it was all delicious, amazing service. Hotel staff was all wonderful and kind. The bed and bedding and towels were all great and they have dyptique body lotion which I'm obsessed with. The gym has a good selection of equiptment. Walking distance from lots in Boston.

Plush and fancy room
Matthew P.

Basically, perfect weekend. Our entire stay was a gift. I wanted my wife and daughter to feel fancy and spoiled, mission accomplished.

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The workers, food, gym, pool, sauna, and even the water was top notch. Thankful for the opportunity to stay.

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1 year ago

Great lunch spot. Get the lentil soup- fabulous. Wonderful service. Beautiful room. We loved the hidden corner booth.

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“The turndown service is awesome, they untuck your bed, put a ruglike towel on each side of the bed with slippers!”

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Canopy by Hilton Boston Downtown - View of the two bed hotel room

Canopy by Hilton Boston Downtown

(102 reviews)

$$

This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.

The Lenox Hotel - Lenox Hotel - Back Bay - Exterior

The Lenox Hotel

(329 reviews)

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Back Bay

This hotel is constantly OUTSTANDING! The chef at the restaurant is amazing beyond belief, and the…read moreother staff, specifically Aylin, Kimberly, and everyone else ,is superb. I cannot say enough about this hotel - it never disappoints, but there is one negative, turn the lights on brighter. It is too dark, especially during the day. Everything is OUTSTANDING. Jean.

I was appalled by the rude, terse and unprofessional communication style of C-suite management…read more(Melissa Villalobos, the President's executive assistant, and Daniel Donahue, President of the Saunders Hotel Group, who mispronounced my non-Anglo name several times within our 1-minute conversation -- despite me explaining to him how to pronounce it 3+ times). Pure arrogance. Ironically, when I initially called the front desk to get in touch with Melissa, the person was kind, responsive and genuinely striving to be helpful. FYI: I had to make my reservation through the aforementioned senior management as I had donated to a youth-serving nonprofit and won a night's stay as a silent auction item for $350. I am being told they are voiding the certificate for a one night stay and, to add insult to injury, being falsely accused of "selling for a profit": I sent them a receipt for paying $100 more than I sold to someone because I could not use the voucher myself as planned. This is offensive. I understand that the Lenox is a long-standing institution in Boston. Unfortunately, they do not have a "people first," non-elitist approach in their communication and customer service norms. I may not be a high net worth, "VIP" client, but basic civility and customer care should be foundational. This was my first time attempting to do business with the Lenox. I also have to note here that their "corporate social responsibly" (CSR) practice of donating stays at the Lenox to nonprofits is totally against the spirit of CSR. As far as I can tell, the Saunders Hotel Group wants the tax write off without actually providing hospitality and services. It's a case of all image/show, no substance. I will never stay or otherwise give my business to the Lenox. I advise others to stay clear if you want a values-centered, people-first hotel.

Four Seasons Hotel Boston - Pic of room

Four Seasons Hotel Boston

(173 reviews)

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Back Bay

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

The Langham - Boston - hotels - Updated October 2026

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