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    The Eliot Hotel

    4.2 (139 reviews)
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    Nice small lobby
    Julia P.

    We were very pleased with our stay here. It was in a great location- easy access to Fenway and the train system. The room was comfortable as was the bed. My husband tends to like to find us rooms that are probably nicer than I would get on my own and I've often found the service disappointing, especially for higher end costs. However during our stay here I thought all the staff was very friendly and welcoming as we were coming and going or had questions. I would definitely stay here again.

    Rumi A.

    This hotel is a beautiful hotel. It reminds me of hotels in NYC. Very traditional from doorman greeting at the door, take our luggage from our hands and delivered to our room, key is actually a key to unlock the door. Everything is so elegant and gorgeous. Only things that took 2 stars from me was that 1.shampoo and conditioner, body soap are so small and there was only one each. They knew we are 2 people but only one. BUT bath towels are 4 there! 2. There was no stopper for bathtub and had to call house keeping to get it for us. 3. Keurig was unplugged and no where to find outlet, so I had to call house keeping again for help me. He had to move TV stand to plugged in. 4. One of bed side light was dead and couldn't turn on but at this point, I didn't let them know. 5. I can't really tell what is complement and what is not. When I was talking at the front desk second day, some people asked them for water bottles. I asked if we can get it for free and the front desk said yes. But there was no explanation so I didn't know until then Service was great, bed is comfy, bathroom is clean and tub is big. So it's 5 stars if I think those but I took 2 stars because I have to call twice to fix.

    Elizabeth T.

    We can't say enough good things about our stay at The Eliot. Even before we checked in, we had spoken with Joseph and he was incredibly accommodating. We were able to book two nights in a double queen suite. The room exceeded all expectations. Beautiful living area, bedroom and bath. Views in three directions. The staff responded to any requests within minutes. Everyone was smiling, happy and pleasant. The hotel is located in stunning Back Bay and easy access to the entire city. Our only minor issue was that our beds were a wee bit too soft but the pillows and sheets were gold star. They have a wonderfully stocked mini bar and fridge and you can get pretty much anything in the city delivered to the front door. While others would complain about a historic building, it's exactly what I look for when I go to New England. Charm and beauty abound! This will be my go to anytime I return to the area. I just hope they don't invest in a lot of advertising- keep it the hidden gem! Thank you for a wonderful time!

    Garden was lush and taken care of
    Chevonne W.

    We had a wonderful stay here. The staff was super super friendly and accommodating. Anything we asked for was supplied to us. The room was large and we never felt crowded. The bed was very comfortable. The couch not so much but my little one slept on the pull out and she said it was great. The bathroom doesn't have much shelving which is a but annoying. Not counter space or shower caddy.. it's hard being a woman with stuff in that bathroom. The ceiling in the shower was pretty low too so I kept bumping my arms and hands when I'd lift them. Again spacey and That's hard in hotels especially in the city. Parking is expensive so just keep in mind. Like $50 a day. Other than that, we had an amazing time! The location was amazing right near Copley and just ten or so blocks from the Commons and Downtown. I would come back here for sure.

    Upgraded bathroom!
    Cortney K.

    This boutique hotel was simply adorable. I had to find a hotel quick in the back Bay Area of Boston before the snow storm hit and Elliott was available, so I took a chance. You're instantly greeted by their friendly doorman as they take your bags to the registration desk. Once you get checked in your handed a real key (not plastic key card), so it feels like a true hotel. I got into the elevator to go up to the fifth floor I noticed how endearing the small lobby is and just love how long this established hotel has been in business. My room was a suite, that had a newly renovated bathroom with its own living area and two queen beds in the bedroom. It was very clean and quiet as I didn't hear any of my neighbors. I would love to go back to this beautiful hotel in the future!

    Entrance
    Jessica P.

    Beautiful hotel building and very nice doormen and front desk staff however a few things I need to mention that made this stay and hotel drop from a 3 star to a 2. The room was beautiful with a nice view of the bustling street. We layed down in bed and the pillows were basically non existence with how flat they were. I called down to the front desk and requested firmer pillows and they told me they would bring some up but that never happened. We each had 3 pillows all stacked up to equal 1 normal pillow. We had a 3 night stay, the 1st day we were there we left around 10am and came back around 4pm from sightseeing. As we were getting to our room housekeeping stopped us to tell us she was just getting to our room which i thought was oddly late. I told her we didn't need service just towels and traded the used for clean. Another thing that I couldn't understand is that there were no towel hooks and no dresser in our suite. The luggage basically took up the whole living room area in our suite. There was a hair in the sink upon arrival which really turned me off, Plus everytime you went to use the toilet you had to wipe down the seat from the previous flush. It was disgusting. For the nightly rate we paid we expected this hotel to be topnotch. Even if they dropped the rate in half we wouldn't stay here again.

    Daisy C.

    I forgot to mention in my previous review that my toilet doesn't actually flush toilet paper. I'm not sure how this toilet was designed why do you actually have to push the toilet paper down manually in order for it to go down the drain! Needless to say it's pretty gross. And there is there a full length mirror in here to check yourself out! The only mirror there is is in the bathroom. A small detail with big consequences.

    Coffee bar
    olivia g.

    The Eliot combines European charm with new world professionalism. Right in the heart of Back Bay, you're steps away from Boston's best restaurants and shopping. The room was large and comfortable. The bed and linens had me sleeping like a baby. The staff here is incredibly welcoming. I will say I wish there were a gym on site, but the comfort and location make up for the lack of amenities.

    Lobby
    Kristin H.

    Had a wonderful 3 nights here. Hotel is historic and beautiful and staff is so friendly, helpful and efficient. Beds and pillows so comfy. Perfect walking distance to BU, Berklee and Northeastern if you are touring colleges. Also close to tons of shopping and dining. Would absolutely stay here again.

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    5 months ago

    Best hotel stay I've had in years! Charming room, a mini-suite, really. Great price. Very friendly and accommodating staff.

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    Page 1 of 4

    Ask the Community - The Eliot Hotel

    Review Highlights - The Eliot Hotel

    You're close to EVERYTHING being one block away from Newbury Street, and 2 blocks away from Boylston.

    Mentioned in 14 reviews

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    The Verb Hotel - At the entrance

    The Verb Hotel

    (377 reviews)

    $$

    Fenway

    In September 2025 four us visited Boston to watch some baseball games at Fenway Park and selected…read morethe Verb Hotel. The Verb is rock n roll / music themed that includes records and record players in each room; pretty interesting and nostalgic. We had two rooms with a view of the pool without balcony. My room was clean, smelled good, and was well-decorated. The room included all of the basics. The second room had a horrible sewage smell coming from the bathroom. We reported the issue to the front desk, and the staff member claim it would be repaired upon our return from our outing. Unfortunately, it was not resolved. The included breakfast hosted next door was very good. In addition, the breakfast staff employees were excellent.

    In town for a concert at Fenway/MGM, we booked this hotel because it is an easy five-minute walk…read morefrom the venue and about $100 per night cheaper than many nearby options. The property has a fun 1960s vibe, with music front and center, turntables in every room, and a big selection of albums to choose from. Once you get past the all-black hallways, the rooms themselves are a good size, very clean, with effective HVAC, relatively quiet nights, and one of the better-designed hotel bathrooms, including actual shelf space for toiletries. Staff were solid, and the included breakfast is more substantial than the typical "free breakfast" offered by many hotels. Highly recommended; we stayed in a standard room rather than one of the converted travel-trailer suites.

    Hotel AKA Boston Common - Restaurant

    Hotel AKA Boston Common

    (434 reviews)

    $$$

    Downtown

    So found this great little bar in the Hotel AKA lobby. Clean. Great selection of liquor and good…read moreselection of beer. Zach was an excellent bartender. He took care of us. We will visit there again for sure.

    I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

    No. 284 - Penthouse Suite at No. 284

    No. 284

    (26 reviews)

    Back Bay

    Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

    This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

    Residence Inn by Marriott Boston Back Bay/Fenway

    Residence Inn by Marriott Boston Back Bay/Fenway

    (97 reviews)

    $$$

    Fenway

    Stayed at this hotel while in Boston for a week. The location is approximately 25 minutes from the…read moreairport. There are a few restaurants within walking distance. It is close to Fenway Park and we were able to walk there and back. This would be a good location if that was your destination. Parking is $70 extra per night which I find excessive but maybe that's the going rate in Boston. We had a king room on the 7th floor. There's a kitchenette equipped with a refrigerator, microwave, cooktop and a nice area to eat. It had a sofa and a small flat screen tv that you can adjust on a mount. The layout was good for our needs. The issue was housekeeping. At first glance there were some crumbs in the kitchen and a few hairs in the tub , and dirty kitchen items. Later we discovered dirty sheets. We requested our entire bedding be changed the next morning and the rest of the room be serviced as well. We came back to the room and the bed was changed but none of the room was cleaned so we headed back down again to request cleaning. We were told it would be cleaned the next day. The staff were apologetic and we didn't have any issues with them. Breakfast is served downstairs and the gentleman was overseeing the area for cleanliness and refills. He did a great job. Breakfast was basic but good. We are quite disappointed with the lack of cleanliness so for that reason we won't stay here again.

    DO NOT STAY HERE - 'F' RATING ON BBB! This is the most dishonest hotel I have ever dealt with. My…read moreson was having surgery at Boston Children's so we decided to stay at the Resident Inn Boston Back Bay/Fenway because it was within walking distance to the hospital (so we could avoid the valet fee the nights he was hospitalized). We booked 12 nights because his surgeon told us he could be hospitalized up to 10 days but we knew he could be discharged early. During check-in, I asked Mo if my son was discharged early if there would be any issues and he assured me that if we told them as soon as we knew that there wouldn't be any issues. I gave the manager on shift almost 2 days notice that we were going to be checking out early. The morning we checked out the front desk attendant told me we would be charged an early check-out fee because we didn't give them 24 hours notice. After I told her I spoke with the manager 2 days prior she told me she would have to "talk with the team" before doing anything and we would get our bill via email. The next morning I received our bill and they charged us for the night after we checked out. I called the hotel and left 4 messages with the accounting manager (I never received a call back) and tried for 9 days straight (to include filing multiple claims with Marriott Corporate) and they refused to refund me for the extra night and valet for the night. Their justification was that my car was parked in their garage that night (they must have a way to manipulate the valet time stamp) so they could not refund me for the night because that means we were at the hotel. I emailed both the manager and Marriott corporate my EZPass receipts (to prove we had left Boston the day we checked out) and they have yet to resolve this case. It has been well over 2 weeks and we have never received a phone call or email response from them. Save yourself a terrible customer service experience and choose another hotel! I would've never expected this from a Marriott.

    Four Seasons Hotel Boston - Pic of room

    Four Seasons Hotel Boston

    (173 reviews)

    $$$$

    Back Bay

    For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

    So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.

    The Eliot Hotel - hotels - Updated May 2026

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