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The Newbury Boston

3.8 (46 reviews)
Open Open 24 hours

Services - The Newbury Boston

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Venue rental

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Black mold/mildew

I truly cannot believe this hotel is rated as 5 stars. From the very first night, I noticed significant mildew (possibly black mold) all over the shower. I immediately reported it to the concierge, who assured me it would be taken care of. When we returned later, the shower had clearly just been drenched in bleach -- the chemical smell was overpowering -- yet the mold was still visibly present. We went back downstairs to show photos, and they said a manager would come up to address it. No manager ever came -- only a very kind housekeeper who genuinely tried her best, but even she couldn't remove the deep-set grime and mold. To make things worse, I also found a large black hair stuck to one of the body wash towels in the shower that was supposedly fresh. I've only showered once -- and with a hair cap on the entire time -- so there's absolutely no explanation other than poor cleaning. As if that wasn't enough, when my friend and I (two young women) were walking back to the hotel at night, two Newbury bellhops -- in full uniform -- approached us on the street and made us extremely uncomfortable by asking where we were headed. This is not the kind of behavior anyone should experience, let alone at a so-called "luxury" hotel that costs thousands of dollars per stay. Contessa, the hotel restaurant, was also overpriced and painfully average. Overall, this experience was unhygienic, unprofessional, and unsafe. I've attached photos as proof of the mold and cleanliness issues. I genuinely hope management reaches out to make this right -- because this was nowhere near the level of service, safety, or sanitation that a 5-star hotel should provide.

Amenity that was sent to my room
Chris G.

I was in town for business and was staying here and I have to say just an amazing stay everything from the bellman to the front desk and rest of staff just super friendly and very nice , always asking if you need any help or have questions and giving recommendations. As for the actual room my room was nice and the beds really comfortable as well as overlooking the park next door. Also the location is amazing whether you are wanting to shop walk in the huge park right across the street and as well as places to eat all within a short walk of the hotel. Overall an absolute great hotel and safe as well.

Nicely appointed bathroom with designer shower
Kenny D.

This hotel was simply fabulous. All them employees were friendly and very professional. The standard suite, while lacking any real views, was nevertheless wonderful in both cleanliness and size. Seriously, from the valets to the bell hops to the front desk to the room service staff, everyone shined brightly. And the room service, which came from the Street Bar, was almost universally delicious (the only negative was the salty bacon. The deviled eggs? Devine. The crab cakes? Very good. The shrimp cocktail? Fresh and delicious. The eggs and hash browns? Tantalizing. And the fact that you can get room service 24-7 made it even better. While this hotel is pricey, it is worth every penny!

Spacious bedroom.
Bill G.

Three nights at the Newbury and I can't wait to return. Excellence in every way. my suite was perfect. Well furnished, lovely bed and a beautiful view of the park outside the window. The staff were helpful and attentive. Meeting rooms and service was top notch. Located in a great part of Boston. Plenty of great shops, parts and restaurants within walking distance. Quick ride to the airport too.

Best location in Boston! The Newbury is conveniently located near shops, restaurants, and the Boston Public Garden. The staff is incredibly welcoming and accommodating. The hotel is luxurious, but not stuffy. The bed was super soft and the room was so quiet that we felt like we were the only guests there! Breakfast in the restaurant was terrific (try the pancakes or the French toast.) I will never stay in a different Boston hotel again. We had such a positive experience with the Newbury!

View from my window!
Leslie T.

I am writing this review from my GORGEOUS park view suite, which I received as a complimentary upgrade for no other reason, it seems, than just that this place is maniacal about providing amazing service. I love everything about this hotel. My room (fabulous, clean, quiet, perfect). The friendly doorman. The delightful staff. The plush, cozy private guest "library," which is a perfect place to curl up with a good book and a cup of tea. The wood-paneled bar overlooking Newbury Street. The minibar. The bedding. Two things I don't like: 1. With so many wonderful amenities, it's hard to decide where I want to spend my time (room? bar? library?). 2. I have to check out and go home tomorrow, when, really, I'd rather just live here. My absolute favorite hotel in Boston, and I've stayed in a bunch.

City Bar

We stayed here for 3 nights and it was very nice. The bar was great and the people there were so nice. The only thing that was disappointing was the library. It's advertised as exclusively for guests but it's completely false. They use the room as an overflow from the bar. It's very loud and crowded. I'm ok with it but don't advertise as something it's not. It was the reason I picked this hotel. I was looking forward to sitting in a quiet room sipping a cocktail. They need to change their website.

Stayed here a few times over the years. A+ location. Staff can be hit or miss. Phones don't consistently work to reach front desk & requests can take a while. Beautiful hotel.

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4 months ago

Luxurious boutique hotel in Boston. Phenomenal staff, views, rooms. The Italian restaurant upstairs was swanky and delicious.

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Ask the Community - The Newbury Boston

Review Highlights - The Newbury Boston

The Newbury was amazing and Contessa had some fabulous Italian food with pillowy light ravioli.

Mentioned in 6 reviews

Read more highlights

The College Club of Boston

The College Club of Boston

(55 reviews)

Back Bay

I can't recommend The College Club of Boston enough. It's a beautiful victorian style building. Old…read morefashioned, but truly iconic. I was staying for 2 nights, my first time in the city. I was very unsure which area to stay in, but I'm so happy I chose CCB because the location is absolutely perfect. Back Bay is very nice and safe. You even have a wonderful park just outside the doorstep to walk around, and the lovely Boston Commons only two blocks away. Check-in/out was one of the most seamless experiences I've had with hotels/airbnbs. I didn't have to check in with anyone, and I received the door code a few days before. They have a lovely dining room for guests with homemade cookies, fruit, coffee and tea. Unfortunately I didn't take advantage of the breakfast, but I'm sure it's great too. CCB is really the perfect mix of a hotel and bed/breakfast. I was unsure about doing the solo room with a shared bathroom, but other than having to wait for the other guest to finish his shower so I could take an urgent bio break, it was no issue at all and I would hands down do it again. I'm pretty sure the other floors have a bathroom if you absolutely need it though. For the location, price, comfort, and amenities, College Club of Boston is a no brainer. I got the please to quickly meet the GM on my way out, and she is super sweet. I even left my airpods in the room, and without hesitation they are shipping them back to me. 5 starts forsure.

We had our wedding ceremony here. It was absolutely perfect. We had 12 guests total, but the space…read morecould definitely accommodate a considerably larger party. The venue itself was breathtakingly beautiful, clean, and presentable. We requested a charcuterie board, champagne, and fruit platter, and it was stunningly displayed and high quality. There was a great mini-bar. Anna the manager was very responsive and accommodating. I am extremely pleased with our experience and would 100% recommend this venue!

The Newbury Boston - hotels - Updated May 2026

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