The staff was amazing! The hotel is stunning! They checked us in early, upgraded our room, Let us check out late. Very walkable location! We walked to Fenway & the Freedom Trail. Had brunch at the hotel, Willow & Ivy and Dinner at Sweeneys. Both were fantastic! Truly the best hotel experience we have ever had! read more

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Great stay! Location is perfect. 5 min walk to the T and one block from shopping on Newberry street. The staff is unbelievably helpful. Our room was two queens and decently sized on the 3rd floor. Everything was clean! I loved the chocolates that they left. My grandma had a renovated room with a walk in shower (as opposed to a tub) so know that is an option. We got ready in the bridal suite for the wedding which was beautiful. The lighting was perfect for hair and makeup and there was plenty of space for 12 people. We loved having the restaurant and two bars available downstairs. Coffee is served in the lobby until 10am on weekdays and later on weekends. The only negative was that the pillows were terrible; flat and provided no support. The wedding was beautiful in the ballroom on the 2nd floor. Shoutout to Anthony the doorman for helping everyone in my family all weekend along with Kevin the bartender, Sergio and Divi! read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

The guys at the door are amazing. So helpful and lovely. The Irving is a wonderful place for a cocktail and small bites. Service, drinks and food were amazing. read more

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Gosh I really wanted to love this hotel. But it just didn't hit the mark for me. When I checked in the first room I got was not great. It overlooked some side ally and the room overall gave me the heebie-jeebies. I have never felt that before when checking in to a hotel. When I called the front desk they were able to move me into a different room without hesitation. Couple of things that were not great, the bathroom was really small. The room had no slippers or water. Luckily my reservation had breakfast included and this is where The Lenox fell below other hotels. The breakfast options were terrible. There was a buffet available which had really limited options. There was a tiny selection of pastries and no bread for toast. Also, there was a decent amount of staff but nobody seemed to knows what they were doing. I left feeling very frustrated and disappointed. The major plus for the Lenox is the location. read more

This hotel is the best ever. First the location. This hotel is located in the best possible place right in the middle of the back bay. What makes this location the best is that it's 132 steps from the finish of the Boston Marathon. So if you are planning on heading to the race then this hotel is as close to the action as you can. What makes this hotel the best is its staff. I have never been to a hotel where they make each guest feel so special and have world class service. During the marathon this hotel just goes above and beyond for their athletes and families staying there. You will never go to another hotel once you have been to the Lenox and it's because of all the amazing people that work there. The food at the new restaurant Willow and Ivy is amazing. Food comes out super hot and its quality is superb. The price of the meals is going rate and not too crazy priced which is nice. What I loved most is that the menu was not too fancy but just food classic foods like a burger, steaks, chicken and fish. We wanted to venture off to the city to capture the food scene in Boston but loved our experience at their restaurant so much we stayed there for breakfasts and dinners. Get the chicken dinner it's amazing. Room were super spacious and clean. We had a view of Boylston which was awesome. Beds were super comfortable and nice. Overall the Lenox was a top notch hotel with the world class service hotels today miss. Thank you Lenox staff for making the marathon weekend such an amazing time. We will for sure be back. read more

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This hotel is constantly OUTSTANDING! The chef at the restaurant is amazing beyond belief, and the other staff, specifically Aylin, Kimberly, and everyone else ,is superb. I cannot say enough about this hotel - it never disappoints, but there is one negative, turn the lights on brighter. It is too dark, especially during the day. Everything is OUTSTANDING. Jean. read more

We were thrilled with this hotel. We booked 4 rooms. The rooms and common areas (e.g. lobby, hallways, fitness center) were immaculate. First rate in every regard. read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

I booked the Lenox for a weekend stay in Boston, I was running the Boston half marathon in November and wanted a location close to Copley square to catch the run bus. Check in was easy and fast. They have an app for digital key which was easy for me as well. I was upgraded to a mini suite and it was a pleasant surprise! Walking in was a closet with the mini fridge and a soft robe. In the room, which was very spacious with a comfy sofa, also a desk, and a large comfy bed. To the right was a non operable fire place, and the bathroom, complete with a large soaking tub. Perfect. The icing on the cake was some chocolates from Lindt! Check out was super easy as well, and they stored my bag for me while I went to brunch down the street. This would be a great location for staying at the Boston marathon as well. read more

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Fabulous bar, atmosphere, service. delicious fries. Small, but not intimate. Lively, but not loud. Brings out elegance, without nostalgia

Lovely boutique hotel in The Back Bay area of Boston. Close to the best shopping in Boston; Newbury Street and The Prudential Center. Super friendly staff, beautiful hotel. A place where you are made to feel important. I cannot say enough good things about my stay! read more

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This Hotel is great. All the staff that work here are wonderful, Nice, respectful. During Boston Marathon weekend they go all out for their guests especially if they are participating in the race! They have three restaurant's in the hotel lobby area. All are great and I have been to all them many times. The rooms are nice though sometimes I do find things here and there that are wrong with them. But it is not every time I stay here. Some of the larger rooms have fireplaces that a hotel staff member can turn on for you if asked. I 100% suggest a stay here. read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

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For quite a while this has been my favorite Hotel Bar in Boston but I hadn't stayed here yet. We had a EXCELLENT time. We were able to get such a luxurious experience for such a good price and the holiday decorations are just lovely . read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

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Phenomenal service. You ask, you shall receive. The fireplace in the room was a great addition to our trip. And the gentleman who lit it every night was so courteous. The manager Dan - great guy...every time I turned around he was there. I forgot my steamer at home - they handed me one in a bag. Baked oysters at the Irving 10/10. read more

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Beautiful older Boston hotel perfectly situated in the heart of the Back Bay at the Boston Marathon finish line. But what really makes the stay 5 stars is the staff. From the engaging valet to the doorman sweeping heavy bags inside with ease to the welcoming check-in desk staff to the fabulous cleaning team keeping both the hotel and our room sparkling, everyone was at the top of their game. Lots of little surprises if you allow time for them- from the Lindor chocolates on the bed (store is next door) to the hidden water refilling machine in the hall to the morning tea and coffee service in the lobby to the beautifully painted stairwells, it's obvious that thought has gone into every element of the guest's stay. It wasn't our usual spot in Boston but will be moving forward. Definitely one you should put on the list if you're looking for a guest-forward experience for you next stay in beantown. read more

First class service, ambience and fantastic food and creative cocktails. One of the few hotels that supplied my room with synthetic bedding vs down prior to arrival due to allergy . The staff was wonderful and welcoming. Rooms very clean, secure and quiet. You simply cannot beat this location. Around the corner from Newberry St and many sights within walking distance. It's also within walking distance to back bay station. read more

Our stay was fabulous! From being able to offer early checkin to friendly staff, I'd highly recommend this hotel. Normal check in was at 3pm and they had a room ready around 8am so I could sleep off the jet lag. They have complimentary local coffee in the lobby which I was able to grab on the way up to the room. You need to use your key card to access the elevator which was a bit slow and hard to access if busy times. Once in the room, you are greeted by a bag of Lindt truffles and a sanitized remote. Watch out the doors on some of the rooms over weirdly and are quite heavy. Beds are comfortable but a bit firm. The tv offered all the major channels and the ability to use Google Chromecast. Staff was super accommodating as we requested a two bed room which they could accommodate with ease. They were also able to switch the credit cards on the rooms with ease as well. They tend to book up with weddings sometimes which makes it difficult to eat in hotel restaurants without a reservations. I do wish that they had let us know that all the restaurants were booked for private events or saved spots for other hotel guests on the outskirts. read more

Beautiful hotel with a friendly and helpful staff! We needed to switch our reservation from one bed to two at the last minute and they were able to switch it seamlessly! Plus, one member of our party arrived before the others and they were able to confirm over the phone that she was with our party. The valet was incredibly convenient and assisted with our luggage, and the room was comfortable and clean. The free coffee in the morning was tasty, and what other hotel gives cute little treats in the room! Would definitely spend the money to stay here again the next time I am in Boston. My only complaint is - the front desk should have given us a heads up that two out of three restaurants in hotel were reserved for events. We scrambled to find a place to eat at the last minute because of it, read more

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Super pleasant stay. Loved the service and basically everything about this hotel. Excellent location as well. read more

The Lenox Hotel - Welcome treats - Hotels Near Me - Boston, Massachusetts

What an exceptional stay in Back Bay. As others have said, the location is hard to beat, but it is the staff that shines. A few days ahead of our arrival, one of the concierges (Beverly) reached out to me via email to see if she could help with anything. As we had a special weekend planned for my wife's birthday, I took her up on the offer. She helped arrange flowers to our room, and she and the rest of the staff made sure everything was perfect for our stay. This is an old hotel and we had a room with a fireplace. They offer fire lighting during your stay, and the staff comes to your room, and lights a nice little fire for you, restocks it as needed, etc... We also purchased the "hot cocoa and smores" package which was a fun add on. Breakfast in the hotel restaurant was great and fairly priced, fresh hot coffee available in the lobby, and the valet, bell staff and front desk were all so nice. One of the nicest hotel stays we've had, highly recommended read more

Great place to stay. Convenient to a lot of shops and restaurants. Has a nice bar inside to relax and have a night cap.

The Lenox Hotel has the best customer service I have ever experienced - truly! The bed is very comfy, there is a great fan in the room, a radio, a beautiful bathroom and great views in every room. I stayed one night for business, and they hosted our meeting on their second floor. The food catered for the meeting was delicious for breakfast and lunch. At every interaction, there was some sort of customization for our party. I could not recommend this boutique hotel more! read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

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This Hotel deserves more than 5 star s. Jessira Correra & the entire staff gave my daughter & her husband a wonderful experience for their 16th anniversary. They were married @ the Lenox & it was wonderful then as it was this anniversary. The room was beautiful just as it was 16 years ago. This Hotel is everything anyone would want for great service & making someone feel so very special. Thank You again for all that was given to my daughter & her husband for a wonderful stay. read more

tired, but not "well-overly-tired", and well-placed if you're a Sox fan. The wall paper might be buckled, but you'll never notice after 6 beers if you're attending a game. Nice staff. Great location. Solid bones: real wood doors, curtains that block the sun, spacious rooms, close to food. Friendly. 3.5? read more

I would give it 4.5, but I don't have that option. Here are some highlights. Communication - second to none. Prior to check-in, we received numerous messages regarding our stay, app-based check-in, etc. The FAQ page on the website is very helpful with regard to parking, etc. Front Desk - incredible pleasant and helpful with check-in (quick and easy), restaurant recommendations, etc. Lobby - quaint, historic, clean...a highlight of the stay. Same for the elevators. Rooms - spacious, clean, quiet. Very pleased with the amenities, including the bed and pillows. Value - we went over Labor Day weekend. The prices were really high; we reserved two rooms (one for the boys) and the 2 queen bed room was higher priced than the one king bed room. I think value is the detracting part of the stay. Overall: highly recommend. read more

My wife Victoria and I had our wedding reception here at the Lenox this past Saturday Oct 7th. Our ceremony was right down the street at St. Cecilia's. I cannot express how awesome our entire experience was having our wedding reception here. From the valet staff, to the bellhops, to the waiters during the event, to the coordinator Alison, EVERYONE went so far above and beyond what I expected I was completely blown away. We didn't have to think twice about any issues as before I could even bring it up they were already addressing it without asking. Alison was the star that day. I had a mishap with my tuxedo jacket button and Alison volunteered to sew that button back on, along with helping to attach the boutonnière to my jacket. When we woke up the next morning after spending the night in the beautiful Back Bay Suite, we found all of our decorations and flowers neatly packaged back on up on carts ready to be taken down to our vehicles. When that time came, I didn't have to lift a single finger, the staff handled every single last box down to and into our car. Also a huge shoutout to our photographer Alysha with Life Through a Shutter photography. I didnt see her much that morning (she was photographing my wife and the men had their own shooter) but when I did come across her she was always doing something way outside her responsibilities. She was helping with candles and building centerpieces at one point! I cannot recommend her enough! To summarize, The Lenox hotel provided us with an incredible experience for our wedding night from top to bottom. Extreme professionalism and flexibility to our requests. I firmly believe that if you are shopping for a wedding venue in Boston that you will not find a better one than here at The Lenox. read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

Beautiful hotel - we went around Christmas time so it was decorated nicely. Check in was easy and the staff were very friendly and knowledgeable. Free coffee in the lobby every morning (I think from 7-10am) was tasty... there are several food options tied into the hotel but the Irish pub had some of the worst customer service - again, doesn't reflect on the hotel at all. I'd most certainly stay here again! read more

Had a staycation here recently and enjoyed it very much. The staff are all friendly and helpful, the rooms have old school charm but are comfy. Only downsides are the sound proofing between hallway and rooms is almost non existent, and not much sound proofing on windows either. Old building that could use some modern upgrades, otherwise great! read more

This is where you want to stay. That is really the review you want, right? It is perfectly located to wherever you want to go or do. It is clean and is a classic upscale hotel. It is not a new modern place, know that. It is not an old candy in grandmas purse. It is not trying to be new and trendy. It is class and elegance. The rooms are well designed and updated. For the money this is absolutely your best option. read more

We had the "Cool Hand Cuke" which was really refreshing on a warm day. The setting is lovely, intimate. We'll be back for more! read more

The Lenox Hotel - Boston marathon info - Hotels Near Me - Boston, Massachusetts

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Don't let the stodgy decor deter you. This is one of the best hotels I've ever stayed in. The lobby even smells great. I loved the water situation, with the carafe in the room meant to be filled in the hallway. That water was delicious. The service is unparalleled from every single employee, and after doing a little recon, I found out they're treated well by the owners. Five stars, hands down, no notes. read more

The Lenox is my home away from home when I'm visiting Boston for work. I can almost always check in early and the staff is always extremely personable and professional. Some the of the rooms are huge or have fireplaces, and you're always greeted with Lindt chocolate or a bottle of wine in the room. read more

The people who work at The Lenox are absolutely fantastic!!! From the minute you drive up to the door, your Lenox experience will exceed your expectations - the venue space, people, food, people/Alison, hotel rooms, people...I'm sure you get it. We hosted my daughter and son-in-law's micro-wedding there this weekend; And it was magical. I can't thank everyone at The Lenox enough. And hope others will consider hosting a special function at the Lenox. read more

The Lenox Hotel - My daughter saying "I do" at The Lenox Hotel! - Hotels Near Me - Boston, Massachusetts

We were happily surprised at how close the hotel is located to everything we wanted to see in Boston. Once we parked our car with the valet, we walked everywhere. The check in process was a breeze and everyone greeted us with a smile and a good mood. Our room exceeded our expectations and even included a wood burning fireplace! The beds and linens were exceptionally comfortable and I appreciated that there was zero scent of laundry detergent or fabric softener. The bathroom was spacious and we both loved the water temp and pressure of the shower. Plus, best of all, we hardly heard a single noise throughout our stay. Very, very quiet. I'll review the restaurants and bars tomorrow. read more

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Everything here was top notch. Location can't be beat(and Luke's Lobsters is next door). It's a beautiful building (check out the stairwell!)! Service was friendly, prompt, and overall great. Small details are all addressed with thought and care, such as filtered water carafe in the room, Bluetooth speaker clearly named with room number, robes and slippers, etc. They even have 24-hour room service for late arrivers. Highly recommend! read more

The Lenox Hotel - Stairwell - Hotels Near Me - Boston, Massachusetts

The service from the staff is amazing and the location in Boston is amazing, but the rooms were disappointing. The tv was broken, it had two blue lines going through it, like someone had hit it at some point. And the bathroom door would not stay closed. No matter how hard you pushed it closed or if you locked it, the door popped open by itself within seconds of closing it. The bed's headboard had scratches in it and tiny holes as well, almost like a dog was scratching and chewing it up. Also like other reviews have mentioned, the rooms are outdated/older which is disappointing for a 4 and a 1/2 star hotel in a prime Back Bay location. Overall, the service from the staff, convenient location, and cleanliness were the only things I enjoyed here during my one night stay. Also this might be too picky, but they could position the bed to see the city/potentially the Prudential Tower while laying down, felt like a missed opportunity with the way it's currently faced so you see a wall of the Lenox. read more

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Love! Love! Love! Walking into the lobby of this hotel felt like walking into a heavenly oasis. After being greeted by the doorman, and walking through the door, the aroma of fresh flowers fills your nose. Then you're greeted yet again by the friendly bellman. From having a drink at the bar & chatting with the staff to enjoying the plush robes & being treated with chocolate at turndown service, everything about this hotel was fabulous. I definitely feel at home here. read more

The Lenox Hotel - Hotels Near Me - Boston, Massachusetts

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Top notch staff including the doorman, valet, bellman, security, housekeeping, restaurant and front desk. This hotel does a great job providing service that hotels should provide. For a high end hotel, lots of nice extras like complimentary water in room, complimentary hot choco in the evenings, cookies at front desk and coffee service. Keep doing this Lenox! Don't let accountants tell you to stop with the extras. Business travelers like me love this. Room was large and comfortable. Even had a real fireplace. I think that may be a service they provide. City Bar, Irish Bar and Restaurant are all good. Really don't have to leave the property. read more

The Lenox Hotel - Complimentary hot choco - Hotels Near Me - Boston, Massachusetts

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I was at the Lenox this past weekend for my daughter's wedding. I was blown away with the service from everyone . From the Valets out front, front desk , restaurant staff and everyone else in between. But the biggest shout- out and standing ovation goes to Allison and Emily and their entire staff. They handled everything and anything with the highest level of professionalism . They handled every little detail bigot small flawlessly. The cocktail hour was even ready to go 15 minutes early. The food was delicious and I see how Victoria and Chris had a hard time narrowing down choices . Dinner was the same way, everything was cooked to perfection . I also liked how they saved the best for last. Knowing that the bride and groom were taking pictures . They catered to their time frame with a private server who was at their table the whole time. I spoke with people at every table and the group consensus was this is the best wedding ever!! I have to say Alysha and Pablo- the photographers- amazing! Not only created whatever photo shots they wanted , while they were waiting they helped set up food and flowers and helped people get ready! Sooo professional all the way through the whole day! I can only say to the Lenox Hotel and everyone else involved with my daughters wedding on Oct 7th, if I could give you six stars I would! Thank- you for everything. read more

Checked into the Lenox Hotel when we arrived in Boston. We walked up to the front counter and spoke with Jenna. Jenna was super helpful and professional. I don't know how she pulled it off but she was able to upgrade us to a bigger room with a much better view of the city. We made it up to our room and sure enough, the view of the city was amazing!! Jenna definitely hooked us up! The room was big, comfortable, and cozy. The bathroom wasn't very good but the water pressure from the shower head was amazing (that's usually a problem with my showers at hotels for us). The hotel was beautiful in and out, and was in the middle of Downtown Boston. I recommend anyone coming to Boston to give the place a look, you won't be disappointed!!! Great job Lenox!! read more

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Great location! Clean and comfortable rooms. Staff is very professional! Highly recommend.