The Whitney Hotel Boston

This hotel is constantly OUTSTANDING! The chef at the restaurant is amazing beyond belief, and the…read moreother staff, specifically Aylin, Kimberly, and everyone else ,is superb. I cannot say enough about this hotel - it never disappoints, but there is one negative, turn the lights on brighter. It is too dark, especially during the day. Everything is OUTSTANDING. Jean.

I was appalled by the rude, terse and unprofessional communication style of C-suite management…read more(Melissa Villalobos, the President's executive assistant, and Daniel Donahue, President of the Saunders Hotel Group, who mispronounced my non-Anglo name several times within our 1-minute conversation -- despite me explaining to him how to pronounce it 3+ times). Pure arrogance. Ironically, when I initially called the front desk to get in touch with Melissa, the person was kind, responsive and genuinely striving to be helpful. FYI: I had to make my reservation through the aforementioned senior management as I had donated to a youth-serving nonprofit and won a night's stay as a silent auction item for $350. I am being told they are voiding the certificate for a one night stay and, to add insult to injury, being falsely accused of "selling for a profit": I sent them a receipt for paying $100 more than I sold to someone because I could not use the voucher myself as planned. This is offensive. I understand that the Lenox is a long-standing institution in Boston. Unfortunately, they do not have a "people first," non-elitist approach in their communication and customer service norms. I may not be a high net worth, "VIP" client, but basic civility and customer care should be foundational. This was my first time attempting to do business with the Lenox. I also have to note here that their "corporate social responsibly" (CSR) practice of donating stays at the Lenox to nonprofits is totally against the spirit of CSR. As far as I can tell, the Saunders Hotel Group wants the tax write off without actually providing hospitality and services. It's a case of all image/show, no substance. I will never stay or otherwise give my business to the Lenox. I advise others to stay clear if you want a values-centered, people-first hotel.

Hotel AKA Boston Common

(436 reviews)

$$$

Downtown

Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

The Newbury Boston

(54 reviews)

This is my second time attending an event here. Hors…read mored'oeuvres were delightful, open bar, and I was hoping for a nonalcoholic wine which they did not have. But I think that's more about who's throwing the event and not the Newberry. The dinner was delicious decadent well cooked. The band was great. Organization was on point. The staff was amazing, attentive polite I couldn't have asked for a better experience. If I had to put a negative on this review, I would say the area where they serve the hors d'oeuvres was challenging. Black walls, black floor, black gowns and tuxedos. I would add some tall lamps in there maybe?

I'm sorry to see that other folks had problems. I must say, the additional Residence fees were…read moreunexpected and not explained at checkout. Otherwise, this is an excellent location-- across the street from the fantastic Newberry Park, very near Beacon Hill, great shopping location, and near a Deluca for quick snacks. The doorman could not be nicer and the front desk staff is friendly as well. They have a special hotel guest lobby, which is excellent. I say that because if the restaurants are full, you can still order food and drinks there as a hotel guest. They always have chilled regular and sparkling canned water and little snacks throughout the day, coffee and tea bar in the morning. Always a very nice touch. Yes, it is pricey, but you're in Boston. If in Boston again, I wouldn't hesitate to stay here. We had a lovely room overlooking the park. Also, thank you to management with the welcoming fruit, wine and waters. We greatly appreciated it. We had a fireplace in our room, but the bellhop did not encourage us to use it. It might've been nice because it was very chilly when we were here just the other day. p.s. Always appreciate the tone and slippers.

Courtyard by Marriott Boston Downtown/North Station

(100 reviews)

What a beautiful hotel. Very classy and modern. Great location in front of the beautiful white…read moresandy beach. If I were to say anything negative, it would be the music they play in the upstairs dining. A little bit too much for me, but I guess people like it.?

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

No. 284

(27 reviews)

How am I the 6th review?!? HOW?! I guess the one reviewer was right, this place is a hidden gem!!!…read moreAnd I'm SO glad I found it!! Just got back from a trip to Boston for 3 nights

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

Residence Inn by Marriott Boston Back Bay/Fenway

(100 reviews)

$$$

Fenway, Kenmore

The Residence inn South end Boston delivers the residence standard amenities you are used to. Very…read morewell maintained property. Friendly staff who are always visible and helpful. Great offerings. It's situated and easy walk the the ruggles train line and #4 bus route across the street. This is a great spot and I will for sure look at staying again

My stay was comfortable overall, but the checkout experience was disappointing. I had a late…read morecheckout confirmed in the Marriott app, verbally by staff, and again at check-in, so I planned my morning accordingly. Housekeeping still knocked while I was sleeping, and then at the hotel's normal checkout time I received a call telling me I needed to leave within 90 minutes. It was confusing and made me feel unnecessarily rushed. I understand that hotel needs can change, but if a late checkout has been confirmed multiple times, guests should be able to rely on it--or at least be given reasonable notice if that changes. Better communication between the front desk and housekeeping would have made a big difference.

Seaport

(368 reviews)

Waterfront, South Boston

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

The hotel is a little older and somewhat dated, but it was very clean and well-maintained. It's…read morealso in a great location, within easy walking distance of plenty of dining and shopping options. The valet staff, bellmen, and doormen were outstanding! Everyone was genuinely friendly and welcoming, always acknowledging us and greeting us warmly whenever we returned to the hotel. Those little gestures really made a difference and added a personal touch to our stay. Our room was very clean, and housekeeping consistently did an excellent job keeping everything tidy and well-stocked throughout our visit. The hotel also has an indoor pool, which is a nice amenity, although we didn't have an opportunity to use it. One of the employees was kind enough to let us look around the pool and fitness areas, which we appreciated. We spent most of our time out exploring Boston, so we didn't get a chance to dine at any of the hotel's restaurants. Overall, we had a very pleasant stay. While the hotel could benefit from some updating, the cleanliness, convenient location, and especially the wonderful staff more than made up for its age. The warm hospitality was definitely a highlight of our experience!

Four Seasons Hotel Boston

(173 reviews)

$$$$

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

The Whitney Hotel Boston - hotels - Updated November 2026

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The Eliot Hotel

(139 reviews)

We had a wonderful stay here. The staff was super super friendly and accommodating. Anything we…read moreasked for was supplied to us. The room was large and we never felt crowded. The bed was very comfortable. The couch not so much but my little one slept on the pull out and she said it was great. The bathroom doesn't have much shelving which is a but annoying. Not counter space or shower caddy.. it's hard being a woman with stuff in that bathroom. The ceiling in the shower was pretty low too so I kept bumping my arms and hands when I'd lift them. Again spacey and That's hard in hotels especially in the city. Parking is expensive so just keep in mind. Like $50 a day. Other than that, we had an amazing time! The location was amazing right near Copley and just ten or so blocks from the Commons and Downtown. I would come back here for sure.

There's a lot to like about this lovely, older hotel. It's located in Back Bay and just a short…read morewalk from a T stop on the Green Line. (The Green Line closed for maintenance for two weeks the day after I arrived, which threw my transportation plans into disarray, but I don't hold that against the hotel.) It's a close walk to Newbury St. and the Prudential Building with its shops and rooftop observation experience, and not too much more to walk to Copley Square. Wild Duck has a beverage/wine/liquor store across the street, with a little grocery offshoot downstairs on the corner. The Eliot doesn't have much of a lobby to speak of -- it's more an entryway with a check-in desk and elevator lobby. But it's nice, and the check-in process is very welcoming. They use actual keys with big brass chains, which you'll probably want to leave at the desk when you go out. There was never a wait to drop off or pick up the key. (I never had to show ID, so the spy thriller lover in me immediately saw a scenario where the bad guy waits for the hero to go out, then gives the room number and gets the key to go upstairs and steal the memory stick. But that probably doesn't happen very often.) The rooms are mostly suites with various configurations it seems. I had one on a corner, which was nice, with a spacious living area and somewhat smaller bedroom area, but it was fine for sleeping. The two areas were separated by French doors. The soothing blue color palette was lovely and there were some distinctive and tasteful decor pieces. There was an entryway that had a little butler's pantry off it with a beverage cooler, sink and the minibar items/glassware. It was nice to have that separate space. The bathroom was pretty small, as was the closet. The layout of these areas in my room was not very convenient. You had to close the door between the bathroom/vanity area in order to open the closet and everything was a tight space to move around in. There's no handheld wand in the shower, which I deduct points for. There was also a section of the curtain rod where the coating was coming off, and it had a red arrow sticker wrapped around it, but I guess maintenance hadn't gotten there yet. There was a small cellophane wrapper on the floor as well, so some upkeep details were missed, but overall the cleanliness seemed good and the bed and pillows were wonderfully comfortable. I did a ton of walking around Boston in the cold, and I definitely got good sleep at the Eliot. The attached restaurant, Uni, was lively and a tasty sushi/nigiri-type menu, if the server was a little too social and chatty and not making rounds quite often enough.

Hotel AKA Back Bay

3.9

(156 reviews)

If you want to stay right in the heart of Boston, we absolutely loved Hotel AKA Back Bay! The…read morelocation was one of our favorite parts -- you can easily walk to Newbury Street, Copley Square, the Boston Public Garden, restaurants, shopping and plenty of other Boston landmarks. The hotel itself has a pretty cool history too: the building was constructed in 1926 as the former Boston Police Department Headquarters before eventually being transformed into a hotel. Definitely don't skip breakfast at their onsite restaurant, The Berkeley. I had the steak and eggs and it was one of my favorite hotel breakfasts! The restaurant focuses on seasonal, New England-inspired dishes and also has two outdoor terraces. Between the beautiful hotel, history and incredibly walkable location, I would absolutely recommend AKA Back Bay for a Boston trip!

Poor amenity. Poor customer service. Poor Hotel management…read more For the prices. Not Worth any of the service

Hotel Commonwealth

4.3

(292 reviews)

100/10 would definitely recommend to friends and family. We will definitely be back again. Great…read moreatmosphere, friendly staff and rooms were amazing and even got a nice view of Fenway! Hotel is right in the middle of everything which made it convenient to walk everywhere plus the subway exit is right around the corner for easy transport as well. Row34 and Blue Ribbon Sushi are also worth checking out and conveniently located on the hotel property for easy access to and from the hotel. Made some friends down there while grabbing a drink Great food and drinks! Big kudos to Jonathan, Calvin and Samantha they were extremely friendly and helpful and gave us great recommendations on where to eat/ visit. Great staff always make stays a little more pleasant! Thank you!!

Luxury and grandeur are highlights here!…read more The Hotel Commonwealth is a beautiful place with grand architecture and awesome inspiring views. These views come from inside and outside the building. It's located in Boston, lots of pride here for the baseball team, it's the "official home," of the Boston Red Sox . As you walk and down the Ave of Commonwealth, the traffic is terrible. Make sure and watch and experience the area as a pedestrian. When you check into the hotel the parking is all valet. Remember this is a luxurious place and the parking is pricey about $75 a night . You can check in around four p.m. too! The experience is absolutely flawless. They have all that you need to have a great evening . We are on vacation and they have in room dining . All was absolutely perfect on our trip. Thank you to the staff for making the evening special.

citizenM Boston Back Bay

(41 reviews)

I really enjoyed staying at this hotel chain! I stayed at the CitizenM in Manhattan a few years ago…read moreand had a great experience and this Boston location also delivered. As a solo traveler, it was a great price point and the room is well designed for solo travelers. Some say it is small, but for one person I think it is excellent. Throw in the technology in the room and I will be looking for this brand everywhere I travel moving forward. If you are traveling as a couple, you may feel differently, about the size of the room, but I saw alot of couples there and they seemed to be enjoying their stay. This location is in one of the most convenient locations in Boston. Right across the street from access to the MBTA train system, but very walkable to get to other parts of Boston (Copley Square, Newbury Street, Boston Common, Theater District, etc.) and MIT in Cambridge. Overall, a great experience and I look forward to the next opportunity I have to stay at a CitizenM hotel!

Great until something goes wrong, which unfortunately it did with my room. I noticed my first night…read morethat the AC wasn't working. There are no external AC controls in the room, you have to do everything by ipad. After talking to the front desk the following morning they said they'd restart the system. Unfortunately that evening when I returned the AC still wasn't working. I called the front desk and they said they'd reboot it and to wait half an hour or so, if it still wasn't working by then to call back. Well I did and it wasn't so I had to call AGAIN. At this point it's close to midnight. The person on the phone offered to run a box fan up to my room, but I declined as I was going to bed soon and also these rooms are tiny, where am I going to put a box fan? About 40 minutes later as I'm drifting off to sleep I'm awoken by loud banging on my door--they were delivering the box fan that I said I didn't want at almost 1 in the morning! Definitely not thrilled about that. The next day the AC did miraculously seem to be working, but it shouldn't have taken three different attempts and over 24 hours to fix the problem. Speaking of problems, the blinds in my room also didn't work right. Using both the ipad and the external buttons, sometimes they wouldn't work and all, and sometimes they'd randomly go up by themselves in the middle of the night without me touching anything! Both startling and annoying. And they didn't refill the shampoo in my room prior to turning it over, so I had to ask for that as well. To the hotel's credit they did offer me free breakfast for my stay to make up for the inconveniences, which is how I can tell you that the hotel breakfast is great for free, but not worth the price they charge you if you're a paying customer. Hotel gym is small but decent, they have a mix of free weights, treadmills, and some fancier Peloton devices. No ellipticals, though. Location-wise the hotel is in a very walkable neighborhood and directly across the street from a subway station, which is extremely convenient for getting around town. I've stayed in a few CitizenM's so I know what to expect from this chain, but the technological snafus and the lackluster response time definitely knocked it down a star for me.

The Langham - Boston

3.9

(294 reviews)

I recently stayed at The Langham Boston for a work trip and truly enjoyed the experience. The hotel…read moreis charming, beautifully decorated, and exceptionally clean, with comfortable rooms and an inviting atmosphere. Its location is one of its greatest highlights. Situated in a picturesque Boston neighborhood surrounded by beautiful parks, the hotel is within walking distance of many popular attractions, historic sites, restaurants, and cafés. Boston is such a charming city, and staying at The Langham made it easy to explore and enjoy everything the area has to offer. I had a wonderful stay and would gladly return the next time I'm in Boston.

Our stay at The Langham was incredible, and it was entirely due to the amazing team there. I was…read moreplanning a 50th birthday surprise for my wife, and Jenna was an absolute lifesaver helping me get everything set up perfectly. Kevin "Bakes" was the bartender on our first night and instantly made us feel welcome. We hit a rough patch on her actual birthday when we had a horrible dinner experience at a restaurant nearby, but the hotel staff completely turned our evening around. Shenae and Lehandra were working the bar that night and were absolute sweethearts, making sure my wife felt taken care of and completely shifting the mood. It's rare to find a hotel where the staff genuinely cares this much. It was a 5-star experience from start to finish, and whenever we make it back to Boston, there's no question where we'll be staying.

The Dagny

(78 reviews)

Terrific experience and great customer service. Came to Boston for a long weekend and we were…read morewarmly greeted from the moment we arrived. The hotel is in a great location and the staff were extraordinarily helpful. Special thanks to Ed, Javier, and the rest of the Dagny staff who made our stay great. Will definitely return.

Second time staying at the Dagny this month and this time around, it wasn't good. First time I…read morestayed I knew the bed was uncomfortable but I kind of forgot until this time around. Most uncomfortable pillows and bed out of any hotel I've ever stayed at, ever and I travel a ton. My sleep was horrendous, the pillows need to be changed. When I got to the front desk to check in the woman welcomed me for another visit and asked if I had a room preference, there were clearly many available. I said I had a great room last time but she wasn't able to see which room I had. I told her any clean room is good for me. She put me in a conjoined room directly next to the ice machine and vending machine. Not only did I hear people getting ice all night, I didn't sleep a wink because there was a large group of girls staying in the room next to me, the conjoined room and they were loud, obnoxious, slamming doors all night and throwing up all night. I heard retching all night long it was if they were right next to me all night, zero quiet. I called the front desk and they did the right thing, they sent security up and asked the girls to be quiet but that didn't happen. I was up all night to them throwing up being so loud, it was not a good stay. The room was so much smaller than the first one I stayed in, the TV remote didn't work. I would not stay here again.

The Godfrey Hotel Boston

(282 reviews)

•$$

From the moment we stepped through the doors of The Godfrey Hotel Boston, everyone was so nice and…read morewelcoming. Our plane was delayed, and we were running late for a tour. The woman at the front desk gladly took our luggage and allowed us to head out to our tour without having to worry about it. When we returned, our luggage was quickly brought to us, and we made our way upstairs. The room was very nice and comfortable. My only complaint was that it was a little noisy, but that was from the street traffic below throughout our entire stay, so it really wasn't anything the hotel could control. What really stood out was the staff. Every single person we encountered was friendly, helpful, and accommodating. We received two complimentary bottles of water each day, along with snacks in the room. There were also tea and snacks available downstairs every day, which my daughter absolutely loved! After we checked out, I realized I had accidentally left something in the safe. I called the hotel, and Diamond helped me right away. She was extremely sweet, kind, and helpful, and I truly appreciated how quickly she took care of everything. I would absolutely recommend The Godfrey Hotel Boston to anyone visiting Boston. The staff is fabulous, the location cannot be beat, and the price is wonderful for what you receive. We had a great experience and would definitely stay here again!

We had a very nice stay at The Godfrey Hotel in Boston and would happily return. The hotel has a…read morelot going for it, particularly its friendly staff, convenient location, and thoughtful amenities, although the guest rooms could use a little more space and consistency in design. From the moment we arrived, the staff were friendly, attentive, knowledgeable, and helpful. We had taken a red-eye flight and arrived early that morning, so we greatly appreciated their willingness to accommodate an early check-in if a room became available. They offered to store our luggage, recommended a couple of nearby breakfast spots, and assured us they would call as soon as our room was ready. It was a wonderful way to start our first day exploring Boston. The lobby is clean, welcoming, and modern, with attractive design elements, a bar, generous seating, and city bikes available for hotel guests. The first floor, where the elevators are located, is particularly impressive, featuring beautiful Art Deco details with a touch of old-world charm. There are three elevators, which is convenient for a hotel of this size, and a fun little touch is that each elevator has a mat displaying "Good Morning," "Good Afternoon," or "Good Evening." The hallways can feel a bit like a maze, but the signage makes finding your room relatively easy. I was a little disappointed that the elegant design of the first floor didn't carry through to the upper floors. Our king room was quite small and felt a bit cramped, although the hotel has made clever use of the available space. The shallower wardrobe and barn-style bathroom door help maximize the room's functionality. The bed was comfortable, though the pillows could be improved. There was no minibar, but the front desk explained that guests could request a mini-fridge or microwave. We requested a mini-fridge, and it arrived within about 10 minutes, which was excellent service. The room also included complimentary snacks and bottled water, which were a nice touch, along with a bathrobe and slippers. However, there was only one set of bathrobe & slippers in a king room, which seemed a little odd. The in-room coffee machine offered regular coffee, decaf, and tea, and the bathroom was stocked with nice Bigelow toiletries and additional vanity amenities. There were plenty of towels, although they could have been a little plusher. One feature I particularly appreciated was the garment steamer in the wardrobe, something I haven't commonly encountered in hotel rooms and a thoughtful addition. One thing to note was there were no USB outlets which I was a little disappointed. We enjoyed evening cocktails in the hotel lobby one night and stopped by the on-site George Howell Coffee for coffee and pastries another morning. Having both options right in the hotel was convenient, although it's worth noting that in-room dining was not available. Location is definitely one of The Godfrey's strongest selling points. Situated conveniently near Boston's city center, the hotel is within easy walking distance of many attractions, restaurants, and other points of interest. We were able to walk almost everywhere we wanted to go in about 20 minutes or less, making it an excellent base for exploring the city. We flew in from out of state and found Uber to be the easiest option for getting to and from the airport, as the hotel does not offer an airport shuttle. Public transportation is also a convenient alternative. Overall, The Godfrey Hotel offers friendly, attentive service, a fantastic location, and several thoughtful amenities that made our stay enjoyable. While the smaller-than-expected room and the lack of consistent design throughout the hotel kept this from being a five-star experience, the positives definitely outweighed the negatives. I would happily stay here again and recommend The Godfrey to anyone planning a Boston getaway!

The Verb Hotel

(387 reviews)

•$$

The Colonnade Hotel

3.6

(286 reviews)

I loved the location of this hotel. It's in a very safe area with tons of restaurants and bars…read morewithin walking distance. I got great service as well. The room was large and had all the amenities. I enjoyed the snack room that was open for about half the day where you can get coffee, water, and snacks for free. The bathtub was not cleaned properly and knows it a bit surprised because it's such a nice hotel. There was sticky stuff on the tub and the towel was getting stuck to it.

IF YOU ARE THINKING ABOUT STAYING HERE AS A FAMILY WITH CHILDREN, GO ANYWHERE ELSE!!!!…read more We booked The Colonnade Boston on 6/9/26 for July 4-5 through Expedia for the 250th fireworks celebration. The next day I emailed about early check-in and a rollaway bed. The hotel replied that early check-in was first come, first served, and stated in writing: "We currently have your request for a rollaway bed, in your current reservation... Our rollaway bed is the size of a twin bed." My wife called at 8 a.m. on July 4 and confirmed the rollaway was on our reservation. We drove from Connecticut and arrived around 11:30AM At check-in, the front desk said no rollaway beds were available and our room was not ready. When my wife explained that she had just confirmed it that morning, the same employee said she must have spoken to housekeeping and that housekeeping did not have authority to reserve one. So the hotel can confirm something, put it on your reservation, then later say it does not exist?!? Since the room was not ready, we were told we could check our bags and use the rooftop pool. Around 2 p.m., the 11th-floor pool attendant acted like we were trying to sneak in and called the front desk with our full reservation name before eventually allowing us in. The rooftop pool was NOT family-friendly! It felt like a college/frat pool party: packed with adults drinking, socializing, sitting on all sides of the pool edge, filling the pool, all chairs, all tables, and the bar. There was nowhere for my wife, me, or our three young daughters to sit or put our belongings. One kind guest offered us one beach chair. The pool was so crowded there was barely room for kids to swim safely! My wife felt unsafe going in or leaving our things unattended. The deck boards were so hot they burned our daughters' feet; we had to put a towel down for them to stand on. As we left, we saw a mom tell her two small daughters they could not swim because it was too crowded, and the youngest (approx 3YO) began crying. It was sad to watch, but I totally understood! Around 3 p.m. our room was ready. It was small, unclean, and disappointing. The bathroom sink was clogged on first use and would not drain. The closet had no extra blankets or sheets. There was only one roll of toilet paper and two towels despite being booked for a family. The beds were tiny. The toilet was dirty under the rim. Other issues: only two cups, only two waters, broken/missing ice bucket handle, no ice bucket bag, dirt/dust inside the bucket, and worst of all, the 8th-floor window was unlocked with three young children in the room!Completely unacceptable!!! If we had not already bought tickets for View Boston across the street, we would have left immediately! The next morning my wife checked out around 8:30 a.m. because we could not wait to leave. She overheard a male front desk employee with glasses loudly and rudely yelling at a guest on the phone, saying, "Well, you are not telling me what the problem is!" and "You did not call us and tell us there was an issue!" Very aggressive and VERY unprofessional! Then her bank card was charged $104.94 for taxes/fees we had already paid through Expedia, including a $70 "overnight guest parking fee" even though we were paid hotel guests using the hotel's guest parking from 11:30AM July 4 to 8:30AM July 5. She wanted to pay cash, but the employee said, "Sorry, I already hit the process button." This hotel was one failure after another: no early check-in, no rollaway despite being requested and confirmed, overcrowded alcohol-heavy rooftop pool, unsafe hot decking, poor staff interactions, dirty room, clogged sink, dirty toilet, missing basic supplies, dirty/broken ice bucket, unlocked 8th-floor window, and surprise charges. If you need a party pad and do not care about comfort, cleanliness, or families, maybe this place is for you. But if you are traveling with children, PLEASE GO ANYWHERE ELSE!!!

Hotel AKA Boston Common

3.9

(436 reviews)