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    citizenM Boston Back Bay

    4.2 (39 reviews)
    Open • Open 24 hours

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    Ebony W.

    Y'all, I'm a Marriott girlie to my core--but this was my first time staying at CitizenM, and baby... I've found a new spot! The staff was A1. The bartender made me the best rum punch and even gave me some great recommendations so I could really get a feel for Boston. The chicken nachos were also really good. Now let's talk about the room--I asked for a view, and they delivered! I love a good aesthetic they serve throughout the building. CitizenM absolutely understood the assignment .

    Bret B.

    Small, 150 sf, high tech Japanese style room. Perfect for late arrival early departure type of stay or one person. Good value for king size bed $175 total on this Tuesday night in March. The architecture of this hotel is stunning. Compliments to whoever designed this beautiful building and the owners for the investment. The decoration of the rooms is minimalist, which is nice. The decoration in the lobby and bar is modern but inviting with plenty of comfortable seating. The bar restaurant is open 24 hours. They have a great deck outside that I enjoyed to relax. They have a club on the roof that sounds hip if you are into that type of thing. Some of the staff like the evening bartenders were pleasant, helpful and professional. Some of the staff (morning coffee) are strangely unpleasant or overly and unnecessarily flamboyant (check in) who wasn't helpful and strangely got too close to my personal space. I'm sure the outstanding staff do not like working with people that should not be working there. Management needs to observe the staff's behavior around guests and correct. Still, 5 stars....

    Shower toilet closet in room
    Bruce M.

    Came to Boston for a little getaway and we stayed here at the Citizen M. Upon arrival you must come in on street level and use elevator to get to the second floor where the front desk is located. Once at front desk it's iPads and digital check in. You log in and make your own room keys. It was pretty speedy and easy to do. We got to our room on the 9 th floor and the view is killer. The room itself it pretty small and cozy. The bathroom is a small shower toilet combo. The room is all run by an iPad. You control lights and tv from iPad. It took a little while to get used to iPad controlling everything but it's kinda kool. There are mood lights and fun colors to spice up your shower. The bed is comfy and large although you have no ability to walk around the bed. I slept next to window and had to crawl over my partner to get on my side. The room has curtains and a night shade for complete darkness which are also controlled by the iPad. It was super nice to have pure darkness while we slept. The pillows are too big and we will be asking front desk for slimmer pillows for the rest of our stay. Overall very comfy room and cozy. The price is little high but that's Boston. The bar on the second floor is fun and they make amazing espresso martinis. The staff were so nice and friendly. The hotel and bar are super chic and clean. Kinda tech fancy and upbeat. Overall I liked our stay here and would come back or recommend to friends. It's super walkable and near a lot of great eateries.

    2nd floor
    Melissa W.

    The CitizenM group of hotels are the newest members of the Marriott Bonvoy program. We spent a long weekend here and the hotel was exactly as described. You arrive downstairs and take the elevator to the 2nd floor, where you check in with an iPad. There is staff available if you need assistance. After making your key card, there is another set of elevators to get to your room. We were on the 9th floor with great views. The rooms are small....like whoever sleeps by the window has to crawl over the other person to get out bed. There are drawers under the bed for storage, and there is a small desk. Everything in the room is controlled by an iPad (lights, blackout shades!, curtains, the TV, etc.). There is a night light feature to help you find the bathroom in the dark. The sink is outside of the bathroom, which has a toilet and shower. The 2nd floor is referred to as the living room and it is quite a cozy space for relaxing, working or having a drink. The bar staff was welcoming and offered recommendations. Don't miss the rooftop bar! Even if you don't stay for a drink, the views are amazing as you look out over Boston towards Cambridge. I recommend and would stay here again. Located at the end of Newbury, it's easy to walk to the public garden and the Boston common as well as being extremely close to Fenway.

    Jacob K.

    Room was clean and chic, got a great deal for one night. Check out and check in was very seamless. View was also great.

    Exterior of The CitizenM Boston Back Bay (Hynes Station exit/entrance very close by)
    Michelle S.

    If you are looking for an affordable hotel room with a view in Boston, I highly recommend the CitizenM Boston Back Bay. This hotel is perfect for the solo traveler, business person, student or a couple who likes to travel light. The room are a small studio-like cozy space with the bed nestled up to the window. The closet is somewhat small, but there is ample space to store clothing and luggage under the bed for an out of sight/out of mind vibe. The ambiance of CitizenM is very international with rooms feeling like one part Japanese minimalist and one part sleek euro/scandi modern. I LOVED it. Spent 8 days here in the fall. It is VERY close to the "T" subway station entrance/exit (Hynes Convention Center exit on the green line). This made it an excellent choice for those wanting to explore Boston and also have a view of the city. It's across the street from lots of shops and restaurants on Newbury Street. There is a lovely bar/cafe in the lobby. The lobby also doubles as a co-working space for local students and business professionals. This is also a great space to hang out before you end your stay (as check out happens around 11am. There is a rooftop bar with beautiful views of the back Bay Area of Boston if you just want to visit. Hotel staff consistently went above and beyond for service. I had a minor house keeping issue and their response was prompt and caring. Hot tip: I highly recommend paying the $100 to become a member - this allowed me to have a high level floor with an amazing view as well as a late check out! It pays for itself and is applicable at all CitizenM Hotels worldwide.

    Boston sunset
    Lori I.

    I would consider this the smallest hotel room I have ever stayed at. The width of the room is literally the length of the bed. This would make it hard for the person sleeping closest to the window to use the bathroom in the middle of the night. Other than that, they make very good use of what little space there is, and the location is walkable to Fenway park (which is why I stayed here), and at the end of Newbury Street, but still walkable to the Copley, Eataly end of Back Bay. Do not stay here if you have a car or lots of luggage. Otherwise, stay here to enjoy the modern amenities (the alarm clock was the best! When it was time to wake, the tv went on with audio of the middle of a busy NYC street) in this minimalist hotel.

    Average room
    Christopher N.

    Had to make a quick trip to Boston for a business meeting. CitizenM as a new addition to the Marriott brand proved to be an excellent choice. At the end of Newbury Street and across from the T stop, it is at a great location between Boston and Cambridge. The room is small but very efficiently laid out. The common area on second floor offers great workspace, not unlike a coworking space. Great shopping on Newbury. Plenty of restaurants nearby. Across from CitizenM is the newly opened Avra, if you like Greek cuisine.

    Pita Chips and Hummus
    JiMmy P.

    We had a great 2-night stay at CitizenM. The check-in process was super easy, thanks to the kiosk where you can check in, pay, and create your room keys all in one go. Our room had a similar feel to a place we stayed in Singapore, but CitizenM took it a step further with more tech-savvy features. You can control the blinds, TV, lights--basically everything--with a tablet. Plus, you can set the lighting mood to your liking. We also enjoyed the breakfast buffet, and the bar and bites were a nice touch with late hours. The only downside was the lack of burgers and wings on the menu. Also, they don't allow outside food in the dining area. I would definitely stay here again when in Boston.

    Disgusting moldy shower
    Kristen G.

    Stayed here for a few days at a time. Location is very convenient close to green line, seven eleven, and shops on Newbury. Room is Comfortable for the most part slightly on the chillier side. Space is cozy though. Very high tech and convenient check in check out process. Most of the staff is very friendly. The reason I'm taking two stars off is cleanliness. Considering this hotel was built in 2023 I expect it be very clean. Some rooms are better than others. Floor 14 has slightly better rooms but sheets have stains. Floor 7 is very sloppy with cleaning. I see marks on the toilet, dirty corners on sink and mirror. Mainly mold in shower I could even smell the mildew. Cleanliness is a very important factor in hotels and it's a shame the hotel is new and already like this.

    Lea P.

    Affordable hotel in the heart of downtown Boston. It's very modern from the lobby area to the rooms. Check in was a breeze. We opted for the top floor with a view and it was great! I had fun using the tablet or their app from my phone to access everything in our room, lights, tv, blinds, AC, etc. Our room is small but has a king size bed lol. It has all the necessities we need and apparently the water from the faucet is safe to drink, and that's what I did. We opted to add their breakfast buffet in our reservation and it was a variety of choices for $20. They have hot food such as scrambled eggs, bacon, beans and corned beef with potatoes. French pastries like croissant and pain au chocolate, cereals, blueberry and banana muffins, yogurt, fresh fruits, smoked salmon, and coffee. They also have barista coffees which you can purchase. The hotel has a bar that is open 24/7. We went for a drink and their draft beers were reasonably priced. I just wish they have more options for snacks to partner with their alcoholic drinks like cheese platter for the wines or chicken wings for the beers. Since they had none of those, I decided to just get the hummus with pita chips. It was good and plenty for $8.50. It was a great experience and we would definitely stay here again if we get a chance.

    Captions help others identify what's in the photo.
    Glen N.

    This hotel reminds me of a font. Like Helvetica Now, it's refined with perfect spacing and clarity, especially the tall, waterproof, well-appointed shower cube with high rain head. Ultra-clean and minimalist. Like Avenir Next, it's "hipster elegant" (think Virgin Hotel) with a polished modernism. Like Futura, it's geometric with sleek branding. Like Neue Haas Grotesk, it's simultaneous sharp and smooth. Like Sora, it is digital-age with a subtle tech feel that is somehow warm, especially the large, well-appointed social spaces and digital controls for media, climate, and blackout blinds. Like Gotham, it's bold and modern with a super clean presence. Like TT Norms Pro, it's geometrically precise but inviting. Like Quicksand, you will want to sink into your weird futuristic train/dorm room XL king bed and fluffy pillows lodged against the sound-proof wall-to-wall window with drive-in theater-like widescreen smart flatscreen. Like Overpass, it's near major freeways and commerce centers, perfect for tourists. Like Work Sans, you will want to be without work, but there's plenty of cubby space for laptop business. If it fits your budget, and you don't mind the "European" size, this is an excellent choice. Overall, it's Grand Hotel, bold.

    Amanda S.

    We will 110% stay here over and over. Easy, contactless check in. Extremely accessible, and nearby so many attractions. We picked it because of the proximity to Fenway for an event - super easy walk! Rooms are great. Small, reminiscent of a cruise ship feel - but effective. Stayed with my husband and daughter. Full length windows. Great lighting. Bed VERY comfortable. The room darkening shades are UNREAL - we slept til 830 am!

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    9 months ago

    Room, location, staff, and amenities all great. CitizenM now on my shortlist wherever they are.

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    11 months ago

    Stinks of smoke and all shady people walking around. Clientele is poor at best. There is no answer when you call operator.

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    Ask the Community - citizenM Boston Back Bay

    Review Highlights - citizenM Boston Back Bay

    “At the end of Newbury Street and across from the T stop, it is at a great location between Boston and Cambridge.”

    Mentioned in 7 reviews

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    Canopy by Hilton Boston Downtown - View of the two bed hotel room

    Canopy by Hilton Boston Downtown

    (100 reviews)

    $$

    This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

    Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.

    Hotel AKA Boston Common - Restaurant

    Hotel AKA Boston Common

    (436 reviews)

    $$$

    Downtown

    Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

    Extremely disappointing experience. I would not recommend this hotel…read more I was charged twice for the same stay and, despite repeatedly contacting the hotel, I have still not received a refund. What was most frustrating was the complete lack of accountability. No one seemed willing to take ownership of the issue or make a genuine effort to resolve it. The front desk staff were consistently rude, dismissive, and unwilling to help. Every interaction felt like an inconvenience to them rather than an opportunity to assist a paying guest. The customer service I received was far below what I would expect from a hotel in this category - As someone who travels 3 to 4 times a month for work and leisure, this was the first hotel in my life where I chose not to leave a tip. Tipping is something I normally do gladly when I receive even a basic level of service, but the attitude and lack of professionalism displayed by the staff made it impossible to justify. The breakfast was also disappointing. Having stayed at other AKA properties, I found the quality significantly lower than the standard I have experienced elsewhere within the brand. The location was another concern. The area around the hotel, particularly the park directly across the street, often felt uncomfortable and poorly maintained. As a solo traveler, I would not have felt comfortable walking around the area alone at night. Between the unresolved billing issue, poor customer service, underwhelming breakfast, and concerns about the surrounding area, this was one of the most disappointing hotel experiences I have had. I will not be returning and cannot recommend this property to others.

    No. 284 - Penthouse Suite at No. 284

    No. 284

    (26 reviews)

    Back Bay

    Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

    This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

    Four Seasons Hotel Boston - Pic of room

    Four Seasons Hotel Boston

    (173 reviews)

    $$$$

    Back Bay

    This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

    For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

    citizenM Boston Back Bay - hotels - Updated September 2026

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