WHAT A GREAT PLACE TO STAY! The staff was absolutely amazing and the rooms were great! Everything was so close to the stadium and the T! If you're coming for a baseball game THIS SHOULD BE YOUR ONLY CHOICE ON WHERE TO STAY! Should out to Jeff for being so fun with us!!! Yall rock! read more

Luxury and grandeur are highlights here! The Hotel Commonwealth is a beautiful place with grand architecture and awesome inspiring views. These views come from inside and outside the building. It's located in Boston, lots of pride here for the baseball team, it's the "official home," of the Boston Red Sox . As you walk and down the Ave of Commonwealth, the traffic is terrible. Make sure and watch and experience the area as a pedestrian. When you check into the hotel the parking is all valet. Remember this is a luxurious place and the parking is pricey about $75 a night . You can check in around four p.m. too! The experience is absolutely flawless. They have all that you need to have a great evening . We are on vacation and they have in room dining . All was absolutely perfect on our trip. Thank you to the staff for making the evening special. read more

Hotel Commonwealth - "God be with us, as he was with our fathers." Bostons motto . - Hotels Near Me - Boston, Massachusetts

The hotel was located walking distance from Fenway Park and multiple shops and restaurants. It was very clean and the rooms were very spacious and comfortable. I attended a conference here so I got to experience the conference space which is very well done. The food served by their catering was also delicious read more

Hotel Commonwealth - Hotels Near Me - Boston, Massachusetts

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" great prices , great location & it's nice " So this hotel has some great desks online . It's also a great hotel in a prime location plus it's just nice. I really recommend this place if the price is right to my friends and family. I hope you have the opportunity to try this place. read more

This hotel is in a great area and overall was a decent experience. The hotel staff were friendly and the room service was good. However, for the price I expected more. The lobby is nice but the rooms need some work. I noticed a lot of furniture was chipped as were doors etc throughout the space. Also, housekeeping left hair in the shower which really bothered me. Finally, our floor overall kept being a bit muggy and musty when we would leave and come back. Also, the lobby is not cohesive with the rooms--completely different style/decor. 3.5/5 read more

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I had a meh experience overall, but not sure whether it was the hotel or my job. I was sent to Boston for a conference on a prepaid trip. Fully. I had receipts. I got to the hotel and they told me my reservation wasn't paid and they didn't have my confirmation. At 11pm after I'd waited 45 minutes to check in after arriving late due to a delayed flight and waiting behind a tour bus. Sigh. The manager eventually picked up what I was putting down: I was NOT paying $1200 for a prepaid reservation and he took my deposit and checked me in but what high shenaniganry was this?!??? It took me 40 minutes to check in- entirely unnecessary. I was so angry and exhausted when I finally got to my room. Not a good first impression. Reservations & Check in 2/10 The room was... good. The shower wasn't truly clean but the room itself was fairly clean. The bed was comfortable but not top 10 of hotel beds I've stayed in. Overall cleanliness and comfort. 7/10. I had issues with my keycard the next day and had to go down to the front desk twice after walking back from the conference. In heels. Because nobody picked up the phone when I called. And called. Then I waited almost 45 minutes for a microwave. Customer service 1/10 The amenities were fine. The gym was well-equipped, had water and towels, and accessible. 9/10 The location is the draw. The hotel is right next to Fenway with rooms that overlook the field. Not my jam as I needed sleep, but I understand the convenience. I was there for a conference at the Quaestrom school of business and that's a 5 minute walk. Additionally you don't need an Uber here at all, everything is walking distance. There is a Starbucks, Dunkin' and 7-11 within 2 blocks and there are tons of restaurants. I had Indian one night and walked a few blocks to a French Mediterranean spot another night. Location 10/10 read more

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I really enjoyed my recent stay at HC. Was in Boston for business and not knowing the area, I'm very lucky to have stumbled upon this option. This is a round UP from a 4.5 because they were renovating the lobby, which made the check in experience less than relaxing, but they definitely made up for it with a classy complimentary bottle of wine and chocolate that they left in my room the next day! Overall, very modern, clean atmosphere with a really nice touches throughout. I don't know much about Boston, but I realized that this is some central real estate across from Fenway Park and in a pretty busy part of town. My room was spacious, clean, and well appointed. Comfy bed and AMAZING shower! I truly don't have any complaints. Attached restaurants are really nice... Blue Ribbon sushi and another which was closed while renovating. I ordered room service the first night and it was good, even though it was a bit pricey. Will definitely look to return when I'm in the area again! read more

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Concierge Nick was incredible offering great tips, advice, and answering any and all questions about the city of Boston, where to eat, what to do in the most welcoming manner. This hotel made us feel right at home and comfortable. Our first time staying in the Kenmore area/fenway. Room was spacious with a beautiful large deck directly across from Fenway Park. Coffee, water in the lobby and great restaurants right on the premises. Would highly recommend. read more

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i had my wedding here in august, and it couldn't have been better. the staff was amazing, the food was perfect. they made sure to have everything run smoothly, and i couldn't be more grateful! the rooms are also very nice. we stayed in the fenway suite, and it was spectacular! 10/10 all around. read more

Great place to stay the people who work there are wonderful!!!! One of my favorite vacations I have been on in a long time. I will be back

This hotel is located right next to the Kenmore station. So it's very easy to hop on to the commuter rail to get to a train station. We took the train to Salem for a day and it was so easy! The hotel concierge even printed out step by step directions to help us find our way easily! We had rented a car at the airport which we used to take a few excursions. We went to an Honeypot Hill Apple Orchard in Stowe, MA. We also drove through Cape Cod to Provincetown. The hotel is across the street from Boston University. The hotel has free coffee in the morning, breakfast foods for sale and always smells clean and fresh. The valets and porters were very accommodating and helpful! 10/10 would stay here again. I would definitely recommend staying here! If you are a Red Sox fan, Fenway Park is right across the street (highway?). There's two nice restaurants next door, a fancy sushi restaurant and a nice French restaurant. There's a 7-11, a McDonald's, and a Starbucks on the same block. It's so beautiful in October!! read more

Hotel Commonwealth - Our room faced Fenway Park - Hotels Near Me - Boston, Massachusetts

Prime location for MGM/House of Blues concerts with a 2 minute walk. The hotel itself is nice but could be better with simple things like a pen and paper in rooms, extra blankets, and a real door on the bathroom. The employees were nice and the valet is nice but maybe mandatory? The backside of the building is dirty and i saw rats running at midnight. The shower pressure is poor but the shower itself was nice. Bathrobes were a nice touch. No ice bucket in the room?? The view of Fenway is cool. The lights from fenway/MGM strobed in my room all night until the sun-came up and then I used the blackout curtains which worked well. stayed here a few times now but may look into other option's first next time depending on a few things. read more

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Overall rating: 3 Stars Not the best but not the worst Food: room service as well as located right by a Latin restaurant called Pescador Checking in and out was easy. The concierge was very nice. Ambiance: The lobby is very ornate and beautiful, our room was very clean (no bed bugs) a very convenient spot if you're planning on going to a game in Fenway. The hotel has a view of Fenway park! Service: nice and thorough, room service was a tad slow unfortunately, we had to call a second time to see if they remembered our towels and they had forgotten Bathrooms: double sink bathrooms for him and her, well cleaned and smelt fresh Final comments: A lovely spot but was on the pricier end, room service could have been a tiny bit quicker and more corganized read more

Hotel Commonwealth - Hotels Near Me - Boston, Massachusetts

Another great stay at commonwealth! Staff made sure my birthday night was special with a great upgrade to a room with a huge jet tub. Views over kenmore, quiet and comfy! read more

Very cheap experience. The hotel was clean. But the 50$ amenity fee is surreal - we did not receive information from concierge about snacks or drinking water. Neither did we receive the room upgrade that was promised to us at concierge. Very cheap experience. read more

Stayed at the Hotel Commonwealth for one night only and mainly for its very close proximity to Fenway Park. (+) Outstanding location! If you are here for a Red Sox game, then you are less than a 10-minute walk from the Ball Park and all the surrounding bars, restaurants, and fun! We paid the upgrade charge to get a view of Fenway Park from the room and I feel like it is totally worth it! There is also a Metro train station about a 3-minute walk away. Yup, you read that right. This made it too convenient to just jump on the train and move about Boston faster and easier! (+) Rooms were clean and tastefully decorated. There was a good amount of space to stretch out and the bathroom area was spacious and well stocked. Plenty of towels and washcloths available! I also appreciate that you get an empty mini-fridge in the room. (+) Service was very friendly. We arrived around noon time, so our room wasn't ready yet. They checked our bags and gave us a call when the room was ready. This allowed us to go visit Cheers and then head back to check into the room. On top of all that, they still checked us in a couple of hours early! (+) Those beds were extremely cozy and comfortable, and I got a great night's sleep here! Can't always count on that when you're traveling. (+) Great view of the classic Citgo sign every time you walk out the front of the property. (Red Sox fans will know) (+) Area felt very safe to walk around after the Red Sox game let out at 11 pm. (-) Resort fee nonsense. $35 per night is ridiculous for things that so many guests will never use (including myself on this trip). I know everybody does it these days, but that doesn't make it any less of a tasteless cash grab. (-) Limited options available for a small drink to take back to the room. 7-11 nearby does not sell any alcohol. Sometimes it's nice to have a small nightcap in the room as opposed to paying too much at a loud bar. We paid a pretty penny for this room just to be close for our game at Fenway Park and it really delivered big time! I will absolutely stay here again if my travels bring me back to Boston one day! 4 solid stars. read more

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I found Hotel Commonwealth via Booking.com and booked it primarily due to its proximity to Northeastern University. The property is well located in the city and literally across the street from Fenway. It definitely has an upscale boutique type feel throughout, from the front desk to the lobby and room decor. Our group ended up in two different types of rooms - one party of two in a king suite and a party of 3 in a double queen room (Fenway view). Both rooms were well appointed and spacious with comfortable beds and room temps. The bathrooms were clean, modern, and were stocked with very nice Malin+Goetz soaps, shampoo, etc. The suite was especially good for hanging out and even eating take out together. The staff was very friendly and beyond accommodating. From bringing up coffee makers to delivering buckets of ice, they were on top of it with a smile. I'd have no hesitation to recommend this hotel and we will certainly stay here again when in Boston. BTW - current pricing is low in my opinion and must be due to a lack of travelers during COVID. It's truly a steal at what we paid. Speaking of COVID, all the staff wore masks and sterilized common areas frequently from what I saw. There were plenty of hand sanitizers around the hotel too. They've got parking in a garage around the back of the block...a short walk and only a slight inconvenience. You've got to tell them to open the gate for entry before pulling around. Although some nearby businesses were closed (temporarily?) due to the pandemic, this is clearly an area which is walkable to a handful of decent eating/drinking establishments and there's a 7-11 on the same block for snacks and other necessities. read more

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I had an incredible experience here I only spent one night but it was awesome. The staff was incredibly helpful and friendly. They gave us complimentary water and snacks when we checked in and efficiently get us settled in our room. The room was clean and spacious. The only complaint I have is how aggressive the shower was it was uncomfortably strong but other than that this hotel is wonderful. read more

Hotel Commonwealth - This is the view of Fenway from our room! - Hotels Near Me - Boston, Massachusetts

Purchased the fenway park suite for my husband as a wedding gift on Dec 11, 2023 for opening day April 9-10 2024. Way in advanced. We called April 5th and asked for early check in on that room, which they said no problem they would make the note. When my husband arrived they told him there was mix up and gave him a different suite! When I spoke to front desk he told me they OVERBOOKED the Fenway room....WELL DUH. So completely disappointed. They offered to give us (live in California) 50% off our next booking for this suite. Lmao. Front desk guy i talked to was nice but we never recommend this hotel to any of my clients, family or friends...oh yeah...I am a hairstylist that has been in many hotels for brides and i am so upset with the way you overbooked opening day. That room should not have even been available to book as WE BOOKED IT. This room shouldn't even have been an option for other people to book, especially on opening day at FENWAY! PERIOD! read more

Super helpful staff. Even as a non guest, they saved me by providing a charging cord to my dead phone. Would have been out of luck without them!! read more

If I could give this hotel 100 stars I would. I was fortunate enough to stay here for a long weekend, and to say the front desk staff was accommodating is an understatement. There was a mishap with my reservation (that was not the hotel's fault - it was the fault of the third party reservation service), but Mr. Jeffrey Ney (the front desk director) and Nick at the front desk treated me like a celebrity. After I checked in, Nick from the front desk called me 30 minutes later to make sure everything was OK. I felt SO special. The level of thoughtfulness was unlike anything I have ever experienced at any hotel, and I am a world traveler. The front desk knew me by first name, and gave me the friendliest greeting every time I came downstairs. If I needed recommendations, they directed me where to go - or where to order from...and even though the reservation mishap was not their fault, I was welcomed into a very, very nice room with a bottle of Prosecco, a charcuterie board and a personalized note. When there was an issue with my TV's Chromecast, engineering was at my door within minutes to fix it. When I forgot toothpaste, a dental kit was delivered. I honestly could go on... Folks, if you are able to stay at this hotel... don't hesitate. The rooms are immaculate. The decor is so cool! The location is amazing - it's just a 5-min walk away from Fenway Park. Every detail is thought out. This hotel deserves to be 5-star. Thank you everyone at Hotel Commonwealth.. You are the best! read more

Overall a great 4-star stay...nice service, well located, good view of Fenway, and good value. Only complaint...$58 per night for parking is very steep, though consistent with the neighborhood. We were looking for something central in Boston, near BU, and easy walking distance to restaurants and sights. Commonwealth was great for this at a reasonable price. Staff were extremely helpful and welcoming. read more

We stayed here during a trip from Dallas to watch the Rangers play the Red Sox. The room was nice. It was a little inconvenient to climb stairs to enter the hotel, toting suitcases. The hotel was within walking distance of the ballfield, eateries and bars. read more

This is the second time we've stayed at Hotel Commonwealth and each time exceeds our expectations. The place is conveniently located off of the Kenmore stop on the Green Line. The staff is always so accommodating. They allowed for us to have an early check in after our red eye from California. The doormen (Mr. Steven and Mr. Eddie) were always so welcoming and made us laugh each time we entered and exited the hotel. On our last day, the bellmen, Mr. Steven even gave my nephew a departing lobster puzzle and baseball gift! This place is a gem and we will be staying with them again in the future. read more

I have stayed at many hotels and this was by far one of my favorite experiences. The rooms were clean, spacious and ours had a fun view of the street/buildings (which our toddler loved because he could see buses and trucks), but no noise issues. The bed (king) was huge and comfy. The location is great, right next to Fenway and literally right above a T stop (their public transportation) that takes you right downtown in less than 15 minutes. You do not need a car at all in this city but especially at this location. The area felt safe with our family, and was right across the street from Boston University. The staff members were the friendliest I've ever encountered, from the bellman to the valet to the front desk to the housekeepers (who were so sweet to our toddler) and to the manager. Everyone was so accommodating, helpful and made us truly feel like we were welcome. They had umbrellas for rainy days, good breakfast and dinner room service options, a nice lobby with lots of space, tables, etc. that I used to work in after checking out and a place to hold your luggage if needed. Lots of restaurants within walking distance. Prior to booking I worked with Paul to figure out a solution for bringing our toddler and staying in the room block/rate of the conference that I was attending. He was really helpful and friendly and helped us get a perfect room with a little extra space for our kid to sleep. The Manager Jeff was also awesome - helping my husband set up a late birthday surprise for me with chocolates and champagne. This was really fun to find when we came into our room after a long day of travel. My only complaint is that the valet parking is expensive and there isn't really a cheaper garage within walking distance. I believe this is the case for anywhere in the city though! The location, rooms and level of service from everyone we met made our trip really easy and memorable, and we would definitely stay here again when we're in Boston and highly recommend for anyone visiting (especially with a kid, super child-friendly). read more

Hotel Commonwealth - Commonwealth Suite with sofa - Hotels Near Me - Boston, Massachusetts

We enjoyed our stay here. The beds and facilities were great! The staff here so incredibly nice!! All of them! The doormen, bell boys and reception staff! This was our first visit to Boston and we loved it! People here are so nice - everywhere we went! Especially our hotel staff and they cleaned our room every day read more

Ah I wish I could give more stars to this hotel. My husband and I spent Christmas in Boston with my family, and booked two nights at Hotel Commonwealth after finding a terrific deal for the Executive Suite. There are also two restaurants on the premises so I was excited. Oh arrival, valet took care of our car and we proceeded to check in, which went smoothly. We stayed on the fourth floor and the room was spacious and had a beautiful view. I looked at the room service menu, which was more extensive than most, and saw that the food is from the Eastern Standard restaurant. Our suite had a full length mirror and a spacious bathroom with a separate toilet - much appreciated! I started off with high hopes for the hotel, and looked past the fact that the room seemed rather dingy. Maybe that was the style? I wouldn't say my stay was bad, but I had higher expectations for a 4 star hotel. What bothered me most were the little things: - There was only one robe for the suite - No coffee/coffee maker/tea/ice bucket. I don't think I've been to a hotel that didn't have coffee... - Worst hairdryer ever. Now I'm not unreasonable, I don't expect hotel hairdryers to be extraordinary, but it barely turned on - The water pressure was extremely high, to an uncomfortable point - Towels were "crunchy", as if they've been used for the past 10 years or so. Didn't expect an exfoliation upon coming out of the shower! - The bed felt sunken in, and the pillows went flat as soon as I put my head down. Now for the pros: - on site gym - large room service menu from Eastern Standard - 2 restaurants - across the street from Kenmore Square T stop - convenience store a block away - Commonwealth Avenue views - loved the French doors separating the sleeping/living area - large suite 600 sq ft - Malin + Goetz bath products - Polite staff - Beautiful lobby Overall average experience because I had a great deal on the rate. Otherwise, it's just not worth the money. read more

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Disorganized and indifferent front desk staff, dirty and run-down rooms with cheap fixtures that haven't aged well over the years - plenty of scuff and dings. Many rooms have balconies but these overlook the Mass Pike which makes them unusable, as they are filthy and deafening at all hours. The hotel is built right on the highway, so many of the rooms are loud even with windows closed. Onsite restaurants serve dinner only, so it's Starbucks or Dunkin for breakfast unless you're willing to travel further. On top of it all, it is not cheap. If you're a die hard Red Sox fan charmed by the theme decor and willing to overlook these many flaws, go for it, but I cannot recommend it as a place to stay in Boston. read more

Excellent location as we walked just a few minutes to the concert we were going to at house of blues. From the moment we arrived the staff was friendly and welcoming. Our room had an awesome view of Fenway. It was clean and spacious as well. Jeff was so kind at checkout and I let him know this was one of my favorite hotel stays! Will absolutely stay again! read more

Hotel Commonwealth - Hotels Near Me - Boston, Massachusetts

We were absolutely thrilled with our stay at the Hotel Commonwealth! We were able to check in early, and the front desk guys were fantastic! Perfect location, the T is right outside your door, so it's very easy to get around! And Fenway right next door... need I say more? Highly recommend! read more

We found this hotel to be a lovely and quiet oasis in Kenmore during a recent heat wave. The Red Sox and BU Terriers themes are fun and I appreciated that the room had complimentary books, a DryBar hairdryer and a thoughtful gift from the management who made certain we had just the right room. The location to Fenway, restaurants and TimeOut Market can't be beat. The entire team is so helpful and welcoming - from the valets to Nick at the front desk. We've now found our favorite local hotel! Highly recommend. Thank you Hotel Commonwealth. read more

Hotel Commonwealth - A lovely suite with a view of my favorite sign. - Hotels Near Me - Boston, Massachusetts

Great hotel located above the Kenmore station on the green line. Perfect location if you are visiting the area or Boston University. Ask for a view of Fenway Park.. Service is great friendly and nice. Rooms are clean and comfortable. They have a workout center available 24 hours on third floor. This place is in walking distance to Fenway park . I have stayed at a few place near here and this is the best. The beds are comfortable and the rooms are nice. read more

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Room was beautiful. Bed and linens comfortable! Front desk lady needs to learn some customer service skills. We asked to change rooms after our first night with very little air conditioning. She told us in a very rude tone that the hotel was fully booked. I then went on line to see what rooms were available to find that there were still several rooms left to choose from. My husband called down to ask if we could cancel and she said Yes. She did not tell us we would get charged for the late cancel. The next morning we noticed the hotel tried to charge my credit card. We do not recommend read more

We attended a wedding here recently and were surprised and disappointed in some of the fails by the hotel's team; especially a hotel of this calibre. I believe they could have done a better job in execution. From the beginning, there was a long line at the primary bar; and guests were not made aware, or directed towards a second bar located at the end of the mile-long hallway. Some of the hot hors d'oeuvres like the crab-cakes were served ice cold and were dry, others were were at room temperature and difficult to handle on those asian soup-spoons - like the shrimp with tails intact on a spoon. Try eating one with a drink in your one hand... Then, there was nowhere to set the spoons down once you were done. The reception started almost 30 minutes later than expected and the team did not usher guests into the ballroom until the last moment. The ballroom is rather small and tight, the bathrooms are a LONG walk. And the room lighting was poorly managed. Some of the sconces were crooked, some were lit, and others were not, several had expired bulbs and were OUT on top or bottom of the tubes. The lighting just looked and felt sloppy and neglected. The salad and main course were adequate, and overall, it was a fair experience. I could not recommend this hotel for social events, it seems better suited for corporate meetings. read more

Fantastic location - was very excited to get booked here during a business trip-- I was excited. Customer service was min , room was clean but not in good repair - tub scratched and rusted - is that a luggage rack ? no it's a table that no longer has a top. If you have a family or are going to a game with friends I'm sure it's a great place for a big night in the city. However as a business traveler with expectations - this hotel isnt it. read more

Hotel commonwealth was ok. I stayed here pre- covid and it was absolutely amazing. Needles to say covid did change everything. My room smelled so incredibly stale that I went out and bought a can of Febreze. And the incredible thing is you smelled it as soon as you walked in the room. I know the maid staff smelled it. I had to call downstairs because the tub was covered in hair (oh and it wasn't mine). So they sent a guy up to vacuum the shower. $4000 for 5 days. And the shower needs to b cleaned of a stale room. I didn't even complain about the the stalenish. I figured why bother. The staff knew when they put you there. ( no one says " hey boss this room really needs to b aired out b4 we put guests in it?". And the hair in the shower long strains . A little disgusting . So lesson learned. I cannot stay at the hotel commonwealth again. It's just that simple. ( just be aware that it has gone down hill ) and is really no longer a 4 or 5 star hotel. On a positive note, the staff incredibly nice and knowledgeable about the city and the best places to eat. Other than that try another hotel close to fenway. I'm booking either the Lenox or the Elliot next month when my husband and I go back. read more

Great overnight stay with a Groupon deal. Lovely 2 queen bed room on fifth floor facing Fenway Park. Clear view of the signage from our room. Really nice finishes in the room. Two bottles of water in mini fridge, poke chip entitled is to free coffee, pastry, fruit cup and apple juice for our family. Not typical, but barista prepared cappuccino and coffee from one of their restaurants. Really nice bathroom with a rain shower. Convenient location to Kenmore stop in Green line and we went to TD Garden for a Celtics game. Parking was an addl $58, but worth it given parking in the area. Typically we stay at the Westin nearby, but this a boutique hotel in a nice area. read more

Hotel Commonwealth - Fenway Park - Hotels Near Me - Boston, Massachusetts

Our stay at Hotel Commonwealth was incredible! All the reviews about the amazing staff are correct: Chris and Nick were so kind and helpful. Everything was very clean, the bed was comfortable, and the room had everything we needed. We requested a keurig and it had cups, coffee, tea, sugar, and cream. Our stay was during the COVID-19 pandemic and we felt that they followed guidelines very well. The hotel was not crowded at all. read more

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The Hotel Commonwealth has everything you are going to need for your visit to Boston. Extremely professional staff and a VERY CLEAN HOTEL. This is a high end hotel with REASONABLE PRICES. It is a much better value and location compared to Faneuil Hall, Downtown or Financial District hotels. Also better than the "name brands" of Marriott, Westin, Hyatt, etc. Those brands may be great in other cities, but strongly suggest you stay here instead. Located next to a T stop, numerous restaurants (Eastern Standard, Cornwalls), Fenway Park, Newbury Street, numerous Universities. If visiting for the Red Sox, there is no better hotel in town. read more

Hotel Commonwealth - Hotels Near Me - Boston, Massachusetts

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We thought we would splurge a bit after getting engaged that weekend, and found a pretty good deal for a suite. For a 4 star hotel, this did NOT deliver. When you walked in it seemed ok, but...no coffee, no bathrobes, subpar cleanliness, subpar service. You have to call the front desk to get a keurig delivered to your room, which took forever. At first a staff member just showed up with nothing and we had to tell him we had requested the coffee maker. Went to the hotel bar in the basement and there was a mouse running around. That didn't even phase me...New England basements in winter have mice. What DID phase me was the next morning going to make coffee (in the keurig that was such a pain in the first place to get), opened the keurig and a COCKROACH came out of the pod compartment. We had ordered room service for breakfast, but was just ruined knowing there were roaches running around in the kitchen and the room. I grew up in New England, have worked in restaurants and have never seen a cockroach here. I discretely let the concierge know when we were checking out, as I didn't want to alarm the other guests checking in and she just said, "oh, uh...we can get you a starbucks." Just no. This was beyond unacceptable, on our engagement no less! I had emailed the company after the stay and got no response. This was a couple years ago and still stands out as one of our worst stays. read more