This is a nice brand new property a bit outside of Boston proper but still easily accessible by the…read moreT or ride share. Nothing I hate more than having to touch a crusty-a$$ remote - no issues here! Brand new everything. Decent size room. Enough space to spread out, full size fridge, dishwasher, and stove. I loved the shower! Nothing leaking on the floor either. Had one minor issue w the room but they sent someone up within 10 mins to quickly rectify. Would stay again!

Absolutely loved my stay from beginning to end. First impression is everything and let me tell you…read moreabout Okemia, she works front desk, and she was absolutely the most amazing, kind hearted, attentive, compassionate, respectful, above and beyond individual I've ever met in a customer service setting. She restored my faith in humanity, just by going above and beyond even for little things. She welcomed me with the most amazing welcoming aura, and beautiful smile. She checked me in very easily no issues at all, and whenever I had a question she went above and beyond to get it answered. Now I know she's in a customer service hospitality setting so of course this is supposed to be the standard but no, she surpasses the standard. This hotel should absolutely give this lady more grace, a raise, a recognition and so much more. You never know what somebody is going through and this individual right here restored my faith in humanity. She not only gave me the best experience. She is the reason why I was so happy during my stay. And ultimately why I enjoyed my time coming from a person who was dealing with significant anxiety the whole day until I arrived at this hotel. Now let me just say this hotel is absolutely beautiful from the lobby to breakfast to the bedroom. Everything was perfect. The check-in process was so smooth. I love how you can use the app on your phone as a key to enter your room, the elevator and the pool and gym. Everybody I ran into employee wise was just so attentive and kind. The price was absolutely reasonable. And the service was immaculate. I have already bookmarked this place so that I do come back even when I just need a little getaway because it left that much of an impression on me. I have provided pictures and videos to show how beautiful this place actually is. Now although it's not right downtown save your money go here and just take an Uber around. It's worth it. Everything was in the room had a full kitchen set had a table for me to do my work a very comfortable bed and great service. I was there for a fashion show that my mom was going to be competing in . That's why I was in town. And Okemia made sure to ask when I came back how it went. Even simple conversations like this go along way. And it was very much appreciated that she cared and just engaged in conversation. I travel often and I run into a lot of terrible hotels. But I can promise you that your stay here will be absolutely memorable. And to Okemia you are literally heaven sent. Thank you for making my stay amazing and thank you for helping me with all that you did during my stay. Might I add? I left my lint roller at home and I was going to a fashion show. I had no time to go to the store to grab a lint roller. I called downstairs and Okemia didn't have any lint rollers available, but somehow I get a knock on my door and she found the huge lint roller that they use on the beds within the housekeeping. That's going above and beyond to help me out this lady deserves all the recognition that she can get and I hope this company reads this and takes this serious because she deserves it. And she's the reason why I will continue to speak so highly about this hotel and will be back.

What an Oasis!…read more Everyone at this hotel was kind and helpful. The restaurant (thanks for the menu adaption) and surrounding lounge area (with many books of local interest/history!) has great views of Boston's goings on, and it is steps away from many medical centers. So- a welcome stress reliever for patient and caregiver! Our room was spacious and quiet, and the warm pool is one of the best I've been in- with views of the city! Smallish, but has a spot with a current so you can just swim - or just relax at the end of the day. Valet parking was worth it, and it is 24/7. LOVED IT- will be back!

We have stayed at the Hilton Garden Inn Brookline multiple times over the past few years as I…read morereceive treatment at Brigham. We always chose the HGI in Brookline as it was always clean, comfortable, welcoming, and conveniently located in close proximity to area hospitals. Bonus points for the awesome on-site restaurant, Punch Bowl. Unfortunately, I can no longer recommend the hotel. Furthermore, I advise people to use extreme caution when checking in to the hotel. Sadly, the culture there has changed for the worst. I was absolutely astonished by the behavior of the general manager, and their staff. We were in town as I was receiving infusions at Brigham. We decided to use our rewards points for a total of FIVE nights. Booking and redemption of my reward nights were not an issue. The issues started brewing the second night into my stay. As a diamond member, you are eligible for $10 food/beverage credit, per day/per guest. We frequently dine at the on-site restaurant, Punch Bowl. This is where the problems really kicked off. I approached the desk on the second day of my reservation. I had to fight and argue to get the food/beverage credit added to the folio. This is a reoccurring issue that repeated itself every day of my stay. In addition to having to fight for my F&B credits, I also had to deal with them constantly charging my credit card the incorrect amount. We even had other people's meal charges billed to my folio and credit card. It became such a problem that my card company shut off the card and are fully prepared to fight the property for a full refund of all charges. I spent over four hours over multiple days working with multiple front desk staff and front-desk managers. This was all visible on their surveillance system that is directly above the desk. On the night before checkout, I went down to try to resolve the folio and the charges on my credit card. After two hours, the night shift manager and the desk attendant both profusely apologized for the errors on both the folio and my account. They advised they were UNABLE to articulate the folio and the amount charged to my card. I was completely floored and astounded. I have spent over 400+ days with Hilton over the past year and a half. I have always had an easy to read, easy to articulate folio. Furthermore, the manager advises me their on-site restaurant is unable to process the receipts, so they're input manually when you charge the tab to your room. They admitted that they had charged someone else's charges to my folio and credit card. I was infuriated. After two hours of time wasted, they both agreed that the amount I referenced was correct. The night attendant and manager both advised that the folio would settle after they did their night audit and that both the folio and credit card would be rectified in the morning. This morning, I wake up to an emailed folio. As expected, the issues were still rife. Fed up, I headed down to the desk to lay down the law. I met with one of the managers that I had dealt with a few days prior. He basically blew me off and ignored everything that was discussed the evening before. He continually told me to "have a nice day" and told me it was resolved. It was not. I asked for the controller or general manager. With a straight face, he tells me they do not have a controller. Every hotel has a controller to handle the financial transactions of the property. After a half hour and missing breakfast, I had enough. I spoke above normal conversational level and advised others in the lobby to check their folio. This immediately produced a magical response. The rep at the desk finally admits they have a General Manager. He calls the GM. Not two minutes later the GM comes flying off the elevator. It was a gentlemen in his early 50s-60s. Immediately, I could literally feel the anger and disgust towards me. I knew it wasn't going to go well. I was right on that. I attempt to explain how I had spent hours the night prior and that I had a handwritten post-it from his manager with the proper amount to be charged. I told him that I'd bet it was the same color post-it as he had behind the desk. He smirks at me and his staff and calls me "crazy". Additionally, I pointed to the camera directly above us. I told him to go and check the camera from last night and that he'd see us standing there for two hours trying to resolve the folio. Again, he smirks and calls me crazy. He asks me when my reservation ended. I advised that it would be at 12PM. He replies: "Great, pack your stuff and get out of my hotel." I was absolutely stunned by his behavior. I explained that I needed proper folios that are clear and concise. He continued to tell me to "get out of his hotel" and "deal with my bank". I told him I can't work with my bank without a proper folio. He continued to get in my face and continued to escalate the situation. It hit the breaking point when he asked me to "step back into his office".

The housekeeping and management are terrible. It should probably lose its Marriott name. I let them…read moreknow about dirty towels and soap from the previous guest and the weekend "manager" was too busy "in a meeting". On a Sunday? There are some nice employees. It is the second time I have left there feeling like it is a horrible hotel.

We were in town visiting family, and wanted to stay in a cute neighborhood that was walkable since…read morewe have two littles and wouldn't have a car. The location of this Coutryard by Marriott has just about anything you could need within a 5-10 minute radius--grocery stores, restaurants, convenience stores, bars, train station, and a farmer's market. Service was friendly and quick. The restaurant and Starbucks downstairs have limited hours, so if you're hungry between 10AM-4/5PM, you'll have to go grab something in town. The kiddos really enjoyed the indoor heated pool, and we appreciated that it was shallow. Rooms are spacious, but not necessarily the cleanest. We enjoyed our time at the hotel, and would consider staying here again the next time we're in Boston.

Longwood Inn was just the place I needed on my recent trip to Boston…read more It was comfortable, had some character. And it was affordable without sacrificing quality. It was hard to find accommodations that fit the budget I had for a recent work trip, and I was so relieved to find Longwood Inn. First, Longwood Inn is a Victorian mansion originally built in the early 1900's. It was later made into the inn, which means it has some eccentricities. For example, the bathroom for my room was actually across the hall yet still private. I had a separate key just for that bathroom. My room was small yet clean and comfortable. It was easy to relax each night, while watching TV or reading in bed. And while I passed a few other guests while coming and going, I never heard them when I was in my room. It was very quiet. There are several common areas, including the foyer, dining room and patios. The kitchen is free for guests to use. Check in and out was easy, and I was able to get early access to my room to store my luggage. Lastly, Longwood Inn is a picturesque two blocks from the T stop. I would definitely stay here again!

Lovely and quiet place to stay. Bring something to cook and you can use a common kitchen. Beautiful…read morelocation and easy commute to Boston proper.

My friend booked this hotel based on a conference she was attending so I just went along with the…read moreplan. What a pleasure this hotel is. It's bright and cheerful and modern. There's a great breakfast every morning, there's a pool, an outdoor BBQ, a gym and lots of self parking. The room was fully stocked with everything you would need to cook a meal, do business and get a great night's sleep. Also, an added bonus is the location; close to Cambridge and Harvard Square plus Arsenal Yards, a great open air mall with Restaurants, shopping, beauty and Ben & Jerry's, is located right across the street. I can't end this review without mentioning Sandra Lee, at the front desk, who was so warm and welcoming, and also a big help when I had to make changes to my reservation. This hotel is a total winner!

We are a family of 4, my wife and I and my two 15 years old sons. We stayed from June 16th until…read more7th July, 22 days and took two rooms because my children were old enough to stay alone . However we wanted the rooms next to each other or opposite sides. We stayed one day in Hyatt in Waltham and it was a terrible experience so decided to move to Watertown Marriott in residential because it was more convenient for us. First night in Boston we visited the property and the front desk lady denied us because she couldn't find two rooms next to each other so we came back again next morning to talk to the management. The front desk supervisor Ms. Luana Fortes, helped us tremendously and she talked to her manager Korinne Robertson to give us a wonderful rate since we were staying a long period of time and also she managed to give us a free parking during our stay. I am very grateful for Luana's kindness and should mention that if it was not for her profession and motivation on her duties and job we would have taken our business elsewhere. General the hotel is very clean and good location. Very convenient walking distance for shopping. It's next to a huge Target and Arsenal mall which has a lot of options for dinning and shopping and movie theater... Breakfast was terrible! The breakfast team is very lazy and they take a lot of time to refill the food and tables in the morning were very dirty. My wife had to clean our table every morning for us to use it. Options are very limited and morning coffee was bad. The rest of the staff cleaning team inside the rooms were good and kind and did a good job. General we had a great long stay in the hotel thanks to Luana F. And her colleagues. Thank you.

My daughter and I stayed 4 days and 3 nights, in a king room on the 8th floor as we had to be at…read moreBoston Children's Hospital for 4 days for an outpatient procedure that required days of follow up. The hotel offered a medical discounted rate and was very clean, all the staff from the front desk to the cleaning service workers were so friendly and helpful! There are plenty of outlets, a mini fridge (no Freezer), microwave and a Keurig in the room. They supply face soap and a generic body wash and shampoo/conditioner combination in one (I always bring my own so I cannot tell you how it is, but it's there). The bathroom is separated into two parts with the sink outside the area the toilet and shower are allowing for privacy when using the actual toilet/showering. One nice thing is that you can get to the food court (McDonald, subways, Charlie's steak, dunking, coffee stand and some other ethnic foods), CVS and the Longwood bar and grill from the elevator in the hotel, so you never have to go outside! There is a beautiful green, quad areas a couple blocks away at Harvard medical school. There are Adirondack chairs, little tables, cornhole, and plenty of shady areas to relax and read in or play on the green space. It was great to have a place to hangout outside of the hotel room! I would definitely recommend this hotel.

Small cramped room, although clean…read more God-awful breakfast service. At first I was disbelieving of the employees incompetence, then realized the restaurant is severely understaffed. Skip breakfast if you are a hotel guest.The continental breakfast is a big joke. Your choice of one: -piece of toast -English muffin -bagel -muffin No substituting and a small fruit cup with -coffee. They look at you if you are a beggar if you don't order more from the menu. Just unbelievable.

My husband and I got a gift card for this hotel on our wedding registry, so we paid for the 2…read morenights with that and weren't given any options for what type of room we wanted. When we got here, our room only had 2 sets of twin bunk beds so that was pretty weird sleeping in our own beds on a newlywed getaway hahaha. The room was tiny and had no windows to outside, and some of the outlets didn't work. they had to take a $317 charge on my card although we already paid in full with the gift card; I'm told we'll get $250 back so we'll just pay $67 in fees. The email from Giftory when we booked with the gift card said there may be fees so that wasn't a surprise. So as long as we get the $250 back I will keep my review at 4 stars. But that is a high amount to hold! I see lots of complaints on the continental breakfast but 1. I was pleased to find out they even had one because many hotels have nothing, and 2. there were lots of yummy pastries, bagels with cream cheese, oranges and apples, and cereals. The hotel is clean and stylish. Coffee, tea, and water available 24/7. Right across from the T so that was super convenient for going into other parts of the city.

Second time staying here and honestly, since the company/management changed, it's gone downhill. I…read morewas here three years ago and they used to have wayyy more stuff for breakfast. Various pastries, fruit, etc., your usual fare (though nothing fancy). Staying this time (I'm still here for the next few days), the breakfast is reallly lackluster now. Bagels, bread, some spreads, cheese, and that's it. There's nothing for protein outside of peanut butter. Three years ago, they used to offer a spinach feta croissant alongside various danishes. Like I know it's continental breakfast, but this is like minimal...even other guests at the hotel have complained as much during breakfast. Now outside of breakfast, the rooms aren't bad...but they need a lot of touch ups. Our toilet flushes...really slowly. The lid of the tank doesn't match the tank size so when you flush, the plug doesn't come up all the way so it takes much longer to flush. The shower water doesn't come up to temp easily either and our shower handle is so loose it can come off. Like it doesn't align to the proper temperature either so you have to guess approximately where it is. Also when we checked in, whoever did housekeeping forgot to give us a comforter. I ran with it the first night thinking maybe due to summer that it was just the sheets. But then I went to my parents room and my husband and I realized they had a comforter. So then we had to request for one from housekeeping... On top of it all, while they offer your usual toiletries, the bottles are so small they only last for three showers or so. In turn, yet again, I had to grab more from housekeeping. Honestly, I wish the previous company came back...cause the current one, really isn't cutting it as a three star hotel. This is starting to function like a 2.5 star hotel situation.

A good bed and breakfast. Recommend for your stay in Boston! This was our first stay in Boston when…read morewe were apartment searching. It is in the historic neighborhood of Coolidge Corner and Brookline. Although it's not central to all the sightseeing locations or restaurants, it's in a peaceful neighborhood that's quiet and great to come back to after a long day. The best part about it was the free breakfast and coffee in the morning and the front porch that is spacious and a great place to rest after a long day. The staff is very friendly, attentive to concerns. There is free parking in the front as well!

Clean and comfortable. Staff was fantastic. Went over and above to fulfill every request…read more Extremely helpful. Room 6, the junior suite was perfect for us. Plenty of space. Bed and pillows were very comfortable and the shower was huge, too. Bathroom, room, and common areas very clean. Breakfast was good/okay and the cookies, snacks and drinks available all the time was a nice extra touch. I would return and would recommend. Note: Not much parking on site and at an added cost. ($20) Refrigerators available for room - just ask! Short 2 block walk to the Green T

The room was $500, parking $73 not included in the room rate. My daughter's 21st birthday and THE…read moreONLY onsite bar and restaurant closes because apparently they got a same-day reservation for a private group. So we are at a hotel that provides no drinks and no food for over $500 a night. The pool is tiny and ok. Staff was pleasant. And the Manager on duty, so sweet and apologetic. Totally out of her hands but so weird. Friends raved about this property. It is cute. Im glad I saw it but.... I will update after I check out. Expensive for the amneties but location is spot on.

Love the Verb! We respected it because we are huge music fans, wanted to have a centralized…read morelocation to romp around Boston, and to attend a Sox's game. This location fit the bill a short walk to the green line, lots of food nearby, super for the Sox's game. Loved a stroll through the Fenway victory gardens nearby! Next time I am staying backstage in one of those awesome trailers! Our room was on the smaller side but we had two queen beds and it was comfortable for the three of us. We enjoyed getting different records each night. Overall we love the vibe of the Verb. Great free breakfast, lovely small pool and love the Japanese restaurant and all the records. We will absolutely stay here again.