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DoubleTree by Hilton Hotel Boston - Downtown

3.1 (295 reviews)
ModerateHotels
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Lobby with Christmas tree already trimmed
Robert S.

This was a great hotel stay...modern hotel housed in an old school building....lots of character. Our room was spacious and the lobby was bright and cheerful. Lots of seating for those waiting and a nice large bar. There's a Starbucks at the street level. The one thing I did not like was having Fox News on the Bar TV all day long....c'mon....do something like local news or Food Network....not a politically driven TV station. The hotel is next to the Tufts Medical center T-station and just steps from Chinatown and the Theater district.

Jan 2026
Susan C.

Had a really great stay here! We stayed here for just 1 night. Asha was great at check in, helped me to get hot water for my commuter cup while my husband was checking in. And yay for warm cookies at check in! Our room was clean, a bit dated but clean enough. The coffee maker was in the console under the tv. The shower was great - plenty of hot water and good pressure. Bed was very comfy. The guy helping with the bags was very helpful! I forgot his name but we kept our bags for a few hours after checking out. The gym is smallish but has everything you need - recumbent bikes, treadmill, hand weights. They have a Peloton but it isn't online - such a bummer! You can go to the YMCA nearby with your room key and picture id. I saw that other yelpers had problems with street noise here. We didn't have this issue. Will be back.

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Will P.

I personally enjoyed this hotel. Reading some of the 1 star ratings I almost get a feeling that they were rating someplace else. As with most hotels in Boston parking is pricey at $65/night. Not unusual at all. However, this says adjacent to Orange line Tufts station. This was our primary means of transportation. You can get anywhere in the city as long as you don't mind short walks. Staff was extremely friendly and courteous. Really had no complaints about this location.

Microwave and mini fridge.
Daryl D.

This location is great! They are off the Tufts Medical Center Orange Line exit. The Green Line is about a 10 minute walk from the hotel. Chinatown is near by. There's a Starbucks on the street level and valet is $59. Take the SL4 to go to South Station if you're going back to the airport. Checking in was okay. My room wasn't ready because I arrived very early. I was able to leave my suitcase with the hotel until my room was ready. The staff was pleasant and welcoming. There is the Wisteria restaurant and a bar on the property. They have a fitness center and small courtyard. I didn't have the opportunity to, but you can visit the YMCA next door as long as you ares staying at DoubleTree. There is a convenience store right before you get to the elevators. The hotel property was clean and the room was clean. I stayed in a two-bed room and the beds were pretty small, but very comfortable. I loved the big pillows on the bed. The room comes with a small refrigerator and microwave. I'd love to stay here again.

Elevator
Shula R.

Located across from Tufts Medical center this Doubletree has some definite pros and a couple cons that shouldn't be overlooked. I'll start with the pros: Staff is super friendly, helpful, and accommodating. They will hold your luggage if you arrive prior to check in and want to start your trip minus luggage. Restaurant/bar on sight serving breakfast and dinner. Starbucks downstairs - they do not participate in the rewards program Rooms are clean. Rooms are updated despite some aspects of the hotel showing the true age. Very close to Chinatown Pretty close to a couple big public transportation spots. Centrally located between the North End and Back Bay. Now the cons: Parking is valet only and I believe $63/day I had read prior that there might be some ambulance noise throughout the day and night as there is an emergency room right across the street. That part is true to some extent. We found more ambulance noise to occur during daylight hours than night but if you are a light or late sleeper this may be an issue. Now for the biggest, most egregious con we encountered at this property (and it's not the property, more the proximity). Just outside our window to the right is a club. This club apparently lets out at 2am. On both nights we stayed, around 2 am we were awakened to the most obnoxious, inconsiderate display of loud blaring music playing in the street. All the club goers were leaving or dancing in the street without a care to people in hotels, apts, or even the children's hospital right there. When I called downstairs, it seemed like this was a first time for them too and said an event just let out down the street and they have called the police to clear the street. The police took about 15-20 mins to arrive and just them showing up with some lights dispersed the crowds and the music stopped. We could finally go back to sleep. However when this occurred again the next night with the same exact music blaring but a little before 2 am, we were a little less convinced this was a first time happening. Front desk again said that the police were called. This time took about 15 minutes but it required the police to stay on sight for probably another 15 minutes to disperse the crowds and stop the music. While outside behavior is not the fault of the hotel, it is definitely something to consider if you need uninterrupted beauty sleep. I can sleep through just about anything and this was extreme. Would I stay here again? Maybe. If I stayed here again , I'd probably ask for a higher floor (we were on 4) and one not facing that club area. I'd also probably look at the calendar for the club and see if they had any events going on the nights I was interested.

Jenny Y.

Amazing location right next to Chinatown, and you get to use the YMCA next door during your stay. I checked into a room facing the courtyard since I didn't want any noise from the street side. It was very quiet and my room was clean. Boston Common is minutes away. And the staff at the front desk is very nice and helpful. Definitely recommend staying here.

Lentina V.

Basic hotel in a great location! Minutes away from Tufts Station, super close to Chinatown (the area and the station), and also walkable to the theater district, downtown crossing, and to the Boston Common. We even walked all the way to the Boston Tea Party museum. I guess this area is super walkable! Room amenities were simple but functional. Has a microwave and fridge (which was really icy). Aside from soap, shampoo, and conditioner, you can request toothbrush and toothpaste as well. There's a clothesline in the bathroom. There are two elevators servicing six floors, but they're super slow, faster to take the stairs. Floorboards were really creaky! Even the floor above us. Also we found a dime and an eyeliner on the floor, at different spots of the room. There's a fitness center but we didn't check it out. We were told we could use the facilities (presumably for laundry) at the Wang YMCA (adjacent and connected) but we didn't use them. Restaurant food (dinner and breakfast) was mediocre. Service was ok, our server was sweet and attentive but not what I'd expect from a hotel establishment. We were offered the option of food credit or points. Disappointingly, we cannot apply the credit to the snacks in the gift shop (the other Hilton properties we stayed at had no problem with this, but maybe because they're Doubletree?) After the first night I decided to change to points. Free food that doesn't taste good is just a waste of stomach space! Live music on Friday evening in the lobby. Front desk service varies. Tureya (I think? From Casablanca, Morocco; sorry for misspelling) was super nice and accommodating. We were also able to borrow some stationery and supplies to pack a box for mailing (post office in Chinatown area is within walking distance as well).

Michelle F.

I was pretty happy staying here. Very clean room and somewhat spacious. The hotel is quiet. They have a Starbucks right downstairs. They also give you warm chocolate cookies upon check in. Sometimes it is the little things. I do not like the shampoo, conditioner and body wash They offer. Luckily I brought my own. This hotel is in a good location. Everything is walkable. Macy's, North End, Great restaurants, etc. The front desk staff were all awesome. Sean was super helpful. They have a restaurant there but it did not look appealing. The bar on the other hand was. They have some great local craft beers. They also have a nice store to buy things you might have forgotten. We had a view of a hospital across the way. Every night I saw a lady sitting bedside with I assume a family member. We always have to be grateful for what we do have and count our blessings.

Closet
Chris K.

I stayed here again on a business trip for 4 nights. I enjoyed the experience and the value received. Great service - the front desk staff was quick, efficient, attentive, and friendly. I particularly liked how they communicated over text in making sure everything with the stay was comfortable. Decent gym - nice, spacious gym with free weights, pull up bar, stability balls. As a guest, you also have free access to the adjacent YMCA which has a full fitness center along with workout classes. Be sure to check the YMCA hours as they had changed them post-covid. Location - close to the airport. Walking distance to Theater District and Chinatown. Just google restaurants/bars if you are looking to grab a bite or a drink. If you want to load up on water/small groceries, there's a 7-11 five minutes away walking distance. Restaurant/Bar/Starbucks in lobby. Convenient if you don't want to leave the hotel. I will stay here again when in town for business.

Jeff H.

This hotel is located in Chinatown, and if you haven't been to Chinatown, it's pretty damn dirty down there. The hotel was nice with historical value and the service is very nice too. But there was an odd smell to the hotel that I just couldn't get over overall though the hotel is in a great location to go explore South Boston and Chinatown.

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2 years ago

Super sweet staff and very nice rooms! Walkable distance to everything, highly recommend!

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Nickel and Dime you for everything. Parking should be free if you are staying the night. Extra hold on Credit Card..

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Ask the Community - DoubleTree by Hilton Hotel Boston - Downtown

Review Highlights - DoubleTree by Hilton Hotel Boston - Downtown

“I will first start out by pointing out the responsiveness of the front desk staff (William, Jackie, Touriya, Helaina, Joi and Asha).”

Mentioned in 5 reviews

Read more highlights

Canopy by Hilton Boston Downtown - View of the two bed hotel room

Canopy by Hilton Boston Downtown

(102 reviews)

$$

This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.

The Lenox Hotel - Lenox Hotel - Back Bay - Exterior

The Lenox Hotel

(329 reviews)

$$$

Back Bay

This hotel is constantly OUTSTANDING! The chef at the restaurant is amazing beyond belief, and the…read moreother staff, specifically Aylin, Kimberly, and everyone else ,is superb. I cannot say enough about this hotel - it never disappoints, but there is one negative, turn the lights on brighter. It is too dark, especially during the day. Everything is OUTSTANDING. Jean.

I was appalled by the rude, terse and unprofessional communication style of C-suite management…read more(Melissa Villalobos, the President's executive assistant, and Daniel Donahue, President of the Saunders Hotel Group, who mispronounced my non-Anglo name several times within our 1-minute conversation -- despite me explaining to him how to pronounce it 3+ times). Pure arrogance. Ironically, when I initially called the front desk to get in touch with Melissa, the person was kind, responsive and genuinely striving to be helpful. FYI: I had to make my reservation through the aforementioned senior management as I had donated to a youth-serving nonprofit and won a night's stay as a silent auction item for $350. I am being told they are voiding the certificate for a one night stay and, to add insult to injury, being falsely accused of "selling for a profit": I sent them a receipt for paying $100 more than I sold to someone because I could not use the voucher myself as planned. This is offensive. I understand that the Lenox is a long-standing institution in Boston. Unfortunately, they do not have a "people first," non-elitist approach in their communication and customer service norms. I may not be a high net worth, "VIP" client, but basic civility and customer care should be foundational. This was my first time attempting to do business with the Lenox. I also have to note here that their "corporate social responsibly" (CSR) practice of donating stays at the Lenox to nonprofits is totally against the spirit of CSR. As far as I can tell, the Saunders Hotel Group wants the tax write off without actually providing hospitality and services. It's a case of all image/show, no substance. I will never stay or otherwise give my business to the Lenox. I advise others to stay clear if you want a values-centered, people-first hotel.

The Newbury Boston

The Newbury Boston

(54 reviews)

Back Bay

This is my second time attending an event here. Hors…read mored'oeuvres were delightful, open bar, and I was hoping for a nonalcoholic wine which they did not have. But I think that's more about who's throwing the event and not the Newberry. The dinner was delicious decadent well cooked. The band was great. Organization was on point. The staff was amazing, attentive polite I couldn't have asked for a better experience. If I had to put a negative on this review, I would say the area where they serve the hors d'oeuvres was challenging. Black walls, black floor, black gowns and tuxedos. I would add some tall lamps in there maybe?

I'm sorry to see that other folks had problems. I must say, the additional Residence fees were…read moreunexpected and not explained at checkout. Otherwise, this is an excellent location-- across the street from the fantastic Newberry Park, very near Beacon Hill, great shopping location, and near a Deluca for quick snacks. The doorman could not be nicer and the front desk staff is friendly as well. They have a special hotel guest lobby, which is excellent. I say that because if the restaurants are full, you can still order food and drinks there as a hotel guest. They always have chilled regular and sparkling canned water and little snacks throughout the day, coffee and tea bar in the morning. Always a very nice touch. Yes, it is pricey, but you're in Boston. If in Boston again, I wouldn't hesitate to stay here. We had a lovely room overlooking the park. Also, thank you to management with the welcoming fruit, wine and waters. We greatly appreciated it. We had a fireplace in our room, but the bellhop did not encourage us to use it. It might've been nice because it was very chilly when we were here just the other day. p.s. Always appreciate the tone and slippers.

Seaport - 1 King

Seaport

(368 reviews)

$$

Waterfront, South Boston

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

The hotel is a little older and somewhat dated, but it was very clean and well-maintained. It's…read morealso in a great location, within easy walking distance of plenty of dining and shopping options. The valet staff, bellmen, and doormen were outstanding! Everyone was genuinely friendly and welcoming, always acknowledging us and greeting us warmly whenever we returned to the hotel. Those little gestures really made a difference and added a personal touch to our stay. Our room was very clean, and housekeeping consistently did an excellent job keeping everything tidy and well-stocked throughout our visit. The hotel also has an indoor pool, which is a nice amenity, although we didn't have an opportunity to use it. One of the employees was kind enough to let us look around the pool and fitness areas, which we appreciated. We spent most of our time out exploring Boston, so we didn't get a chance to dine at any of the hotel's restaurants. Overall, we had a very pleasant stay. While the hotel could benefit from some updating, the cleanliness, convenient location, and especially the wonderful staff more than made up for its age. The warm hospitality was definitely a highlight of our experience!

Four Seasons Hotel Boston - Pic of room

Four Seasons Hotel Boston

(173 reviews)

$$$$

Back Bay

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

DoubleTree by Hilton Hotel Boston - Downtown - hotels - Updated November 2026

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