My husband decided to take me for a dinner. We came to celebrate Valentine's Day, and unfortunately it was the worst dinner ever!!! Let's start from the beginning, we came on time and everything was ok, we got a table and decided to order drinks, I ordered wine and my husband ordered beer. Our server didn't know how to pour beer correctly so it was all over the table. Then we ordered an appetizers, I let me server know that I'm pescetarian and I don't eat meat. I asked him if the clams appetizer has any meat, he said "no", so I ordered it. After we got our appetizers and I started eating it, I realized that something there looks like pieces of sausages, I asked my server again if it's meat, he said: "absolutely not! It's clams or fish" I was like okay, thanks. And I gave it to try to my husband, he said that it is meat!!!! So I told my server once again, he said: "ok, I'm sorry about that, it's gonna be on a house". Are you guys serious? First of all, what if had an allergy? I could die because your server doesn't know what ingredients are in every dish!? Secondly, not eating meat, is my lifestyle, my choice and it's very important to me! First time in 3 years since I became pescetarian, Prosecco restaurant ("high level restaurant ") forced me to eat that meat! Your apologies are nothing. I was about to start crying.
It was a couple seated near us, and they got there pasta with pieces of chicken, but on the menu it was only salmon. They were vegetarian too, so they weren't happy as well.
But anyway we ordered 2 pastas, one vegetarian for me, another one with shrimps for my husband.
Another server (turned out that she was a co-owner of the restaurant) brought us 2 pastas, and one was with meat, instead of the one with ordered with shrimps!!!!! So we explained it to her again, she said that she is sorry and she touched me by the shoulder at least 5 times like I'm her friend or something. Lady, don't touch people in any way! I'm not your friend and I don't like it! That's my intimate personal space! Do you know what's that!?! So in the end, she brought us one more pasta with shrimps and told us that the third pasta is on a house... The rule of the Valentine's Day was 75$ minimum charge per person, which is a lot!! You can't spend 75$, seriously for real it's a lot to spend, their prices are not so high, you could die of the food coma! And especially if you are not drinking, so that stupid. You guys are saying that you are high level restaurant, and you are asking for minimum charge? Lol. If your costumers will like what you do they will spend even more....
hold on, it's not the end of the story. We got our check, and they took my clams appetizer out of the bill, but in the end of the check they added it again!!!! Can you imagine??? I was sooooo mad, so I was asking our server to come to our table again, I was like what's wrong with you guys??? And it was 22% tip included!! Do you really think that's normal!?!? 22% tips are for really high level of service, your service worth 0%, in any fast food they serve you better then at your "restaurant ". And then..... their fancy chief (second co-owner) came to our table and started screaming on us, tore a check from my hand and started his loud show: "I'm so tired of you, relax, everything is on a house! We are very busy today. And you ruined everyone's Valentine's Day and bla bla bla". excuse me sir, don't you think you ruined our dinner????? And do you really think that I care if you are busy or not? It's none of my business! It's so unprofessional to explain why you messed up, I don't want to hear your excuses, because I DO NOT CARE!!!!! I came to relax, to pay 150$ plus tax and plus 22% tips and not to solve your problems! In the end their manager came to our table, and he was the only one polite and professional there. I will never come again, I will post my review on every social media! I DONT recommend this restaurant to anyone! Please be aware!!! read more