Unfortunate. Start to finish.
Had a 5:30 reservation. entered to a mostly empty restaurant and Zeus became both our waiter and the bartender for the entire restaurant.
After placing our full order (drinks, appetizers, salads, main dishes), we waited for more than 30 minutes with empty drink glasses and no check-in to update us.
Just as we were discussing whether we should flag our waiter down all of our main dishes arrived. Confused, we asked what happened to the rest of our order. This caused our waiter to pop out from behind the bar, quickly direct the return of our main dishes to the kitchen, and explain that our order must have been disrupted by a system outage.
He disappeared. Our drinks remained empty.
Several minutes later, warm and wilted salads arrived along with burned and crunchy focaccia. Having had the focaccia dozens of times before, we all lamented that we'd waited so long for old bread that crumbled into charred rubble as we tried to dip it in the olive oil. Our efforts to gently request a fresh order resulted in what felt like the same bread reheated further which made it even more inedible. It really was like yesterday's bread was put in a toaster oven.
When we expressed our continued disappointment (again trying to do so gently), the waiter explained that the "general manager" was working in the kitchen and, thus, it's impossible that our bread is imperfect and we felt immediately scolded to the point where we all just looked down and waited for him to head back to the bar and leave us alone with our burnt and overheated food. We accepted the burnt food and apologized for questioning his expertise. He smiled and indicated he would remove the charge from our bill.
He disappeared. Our drinks remained empty.
Our main dishes returned. They were very warm. But, the kind of warm that signals they've been sitting in a warmer. The pasta was congealed with chewy and dry tops of the exposed meatballs on top. The pizza was floppy in the middle and the crust was crunchy and chewy. We felt too awkward to complain.
And, unfortunately, we made our situation worse by trying to be helpful. One of us popped up to carry our empty glasses to the bar, in hopes of quick refills (of water or soda). This well-intended effort was met with flamboyant disappointment, including grand chest-clutching gestures looking horrified that we'd assumed this was possible. We felt scolded and silly and quickly returned empty handed to our table.
We waited for our new drinks in new glasses to be poured. They arrived without a word spoken. We again apologized for overstepping. Silence continued.
keep in mind the entire restaurant had only 5 other people other than our group at this time.
We stopped eating. We discussed how to make our exit without provoking further passive-aggressive scolding. if we knew the total we agreed we would've left it in cash on the table and ran off, but we didn't really remember how much each item cost. We scooted our nearly full pizza to the edge of the table and stacked up our mostly full dishes. We waited. We saw an opportunity to ask for the bill when the hostess was lighting candles and rearranging empty chairs and tables. She nodded when we asked for the check, but kept doing her chores and never actually made eye contact.
Eventually, our waiter again emerged from the bar. Seeing most of our food still on the table, he didn't question it. He just gave us the bill (with the full charge for the burnt focaccia included) and wished us a "safe" night in a passive aggressive and loud tone.
Once outside, we all agreed. It wasn't the ordering snafu that ruined the experience. It wasn't even the abnormally poor quality of our entire meal. It was the feeling that we spent the entire time apologizing for expecting better. Truly -- we felt awkward and ostracized by the waitstaff for merely asking for drink refills and wanting our appetizers to arrive before our main dishes.
We are people-pleasers who clearly pleased no one during this ordeal. If anyone at Eduardo's spoke an apology to us, we never heard it. If anyone cared whether we enjoyed our meal, we saw zero evidence of it. After years of making Eduardo's a highlight of our family trips to Chicago, we've officially eaten our last meal there.
I don't usually write this long of a review, but somehow I felt the need to memorialize this to prevent Zeus from ruining anyone else's experience. Chicago has SO many good Italian restaurants, we'll try another and find a waiter that doesn't make us feel awful for wanting to eat salads before our main dish and wanting drink refills after 30 minutes of waiting in an empty restaurant. Horrible horrible experience. read more