It saddens me to have to leave a negative review, especially because we genuinely wanted to love this restaurant.
Our reservation was for 8:30 p.m. Upon arrival, our table was not ready, so we were seated at the bar to wait. We ordered two cocktails, which the restaurant generously comped due to the extended wait.
Approximately 40 minutes later, we were finally seated and greeted by management, who apologized for the delay. We were understanding of the situation, but our frustration grew when it took an additional 20+ minutes for our server to greet us.
We ordered a bottle of wine and, once again, waited upwards of 20 minutes. Our server profusely apologized, but unfortunately, the experience continued to decline when the cork broke into the bottle. She took the bottle away and, once again, we waited approximately another 20 minutes for a replacement.
By this point, we were already halfway through our appetizer service. We ordered the tableside relish, which was actually amazing and one of the highlights of the meal. Hoping to avoid further delays, we placed our entire dinner order at once. We ordered the prime rib with two sides and were eager to finally enjoy the menu.
Unfortunately, the prime rib was disappointing. We were served an end piece that was both thin and excessively fatty. Looking around the dining room, we noticed that other guests were receiving substantially thicker and more appealing cuts. Our two sides--the potato and succotash--were also disappointing, arriving cold and underwhelming.
What was most frustrating, however, was the overall lack of attentiveness. It often felt as though acknowledging our table was a chore, and we were left feeling like we were simply waiting to be noticed.
After spending approximately $400, we eventually walked up to the bar ourselves to speak with management. We expressed our disappointment and were met with acknowledgment, but also with the comment, "I won't bore you with the restaurant shenanigans." Rather than reassuring us, that response unfortunately came across as an admission that they knew the restaurant was operating below standard while offering excuses for it.
We truly wanted to have a great experience here, and there were moments that showed potential. Unfortunately, the repeated delays, lack of attentiveness, disappointing food, and overall handling of the situation made this an experience we cannot recommend.
As much as we wanted to love this place, we will not be returning. read more