Kari's Rating 9/10 TLDR: -Usually wait since it's a iconic location -Inside is a bit dark with lighting -Decor looks like Spy Kids Floop's Castle Came for a quick lunch around 1:30 and didn't want too much so we stopped and got the burgers and Thai lettuce wraps. Which was the perfect amount of food for two people just wanting a taste of something. We waited about 15 minutes as it was a bit busy but once inside I'm always amazed at how many tables this location holds. We got both of our orders promptly and they both were delicious as I remember. When I usually come here, I'll get the Thai lettuce wraps as a dinner because they are so filling. We got the larger dinner version because we were pretty hungry and it came with a generous portion of marinated cucumbers, crunchy bean sprouts, cold thin egg noodles and crispy thinly sliced carrots along with the three delicious sauces. My favorite sauce combo is the cilantro and peanut sauces that creates this perfect pairing with the marinated chicken strips. The server was attentive and helpful from the start so we really appreciated the one on one attention during our meal. I do love coming here and wish it was closer to my apartment- but glad I have to make the hike to get here as I'd eat here everyday! read more

The Cheesecake Factory is an iconic restaurant known for its many menu items and delicious cheesecake. I had not been for many years and decided to go for a friend's birthday. There were many pros and cons to our experience. Pros: - The Factory did a fantastic job of accommodating our 15+ person table. The service was friendly, attentive and the food came out quickly. - The cheesecake was pretty good! - The menu is large so there is a little bit of everything for everyone. However, vegan options are very limited - Huge entree portion sizes Cons: - At the end of the day, a restaurant is most strongly evaluated by its food. Unfortunately, the food was just okay. Yes, there was a large variety of options, but everything lacked in flavor or had the wrong flavor profile for what it was meant to be - Very high prices! Every entree was +$25 at a minimum. Drinks were +$15. Chicago prices without the Chicago restaurant quality unfortunately read more

The Cheesecake Factory - Spicy Rigatoni Vodka - Desserts Near Me - Chicago, Illinois

I ordered the Pasta Da Vinci for takeout, and unfortunately, it was extremely disappointing. When I got home and opened the container, the chicken was burnt, and the pasta was sitting in a pool of soggy oil rather than an actual sauce. There were also no onions, which are typically an important part of the dish and its sauce. Overall, the meal was poorly prepared and very underwhelming. Definitely not the quality I expected, especially for a dish I've had before. FYI - I did call and asked to speak to a manager. They said thanks for the feedback and hung up. read more

The Cheesecake Factory - Pasta da Vinci chicken - Desserts Near Me - Chicago, Illinois

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Would definitely recommend doing an online reservation instead of trying to walk in during peak hours. Can't go wrong with the spicy vodka rigatoni! I also enjoyed the Louisiana chicken pasta (I subbed bow tie for angel hair). I wish the sauce would've been less greasy and more flavorful. I didn't think there was anything spicy about it. Other than that the service is always good and the restaurant is clean! read more

The Cheesecake Factory - Louisiana Chicken Pasta - Desserts Near Me - Chicago, Illinois

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The Cheesecake Factory has been a staple in my life since high school. I recently visited The Cheesecake Factory to take advantage of the happy hour specials. This location has a designated area for happy hour. It's a spacious area that includes a mix of bar seating, high top tables, and regular tables. It was slightly confusing where to sit when you get to the designated space. The hostess at the restaurant entrance points you to the happy hour area with the expectation of another person in the section to sit you. But the staff in the section ignored me for 15 mins to the point that I sat anywhere in the section and got scolded by a waitress. But otherwise the staff were friendly and welcoming. They have quite a few options on the happy hour menu. I ordered the happy hour burger which was solid. I added the fries to even out the meal but it was well worth the money. I was able to get two meals out of my order. I also got to try the elote appetizer which was delicious. I could see myself ordering that again in the future. The biggest thing I noticed is the cheesecake slices have gotten much smaller. There was once a time when the slice would sit upright and almost touch each side of the slice box but now it's gotten so small they have to lay the slice on the side. The slice prices have also increased. I definitely see myself coming back for another happy hour to try more of the menu. read more

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Due to a massive power outage and throwing out our 2 refrigerators stocked with food Bicycle Parking Available! We went to The Cheesecake Factory on Michigan Ave downtown Gold Coat Chicago at Water Tower for lunch They do offer a lot of meat and lots of vegetarian, vegan and Pestacarian foods so that is at least 4 solid stars at least the Lettuce Wraps are chilled and tasty The sevice was below par and neither my husband or I enjoy their very bland food I had to ask for the complimentary bread basket and I was stuck with dry bread and very bland pasta... everything here is bland for American taste I could purchas a better Ragu or Prego spaghetti sauce and that is saying A LOT This location offers no Disabily Entrance just steep stairs down They do.have a technically Disability Entrance That is through the Kitchen and not "allowed" for disabled customers such Discrimination read more

The Cheesecake Factory - For a friend No-show.VS panties a great and comfortable deal! - Desserts Near Me - Chicago, Illinois

This was in Chicago by Michigan Ave somewhere by the American girl doll store. It was raining and the entrance is at the bottom of a staircase. I was trying to have lunch in a hurry and they made the service fast and the ambiance was status quo. I had a chicken salad and it was good and fresh, didn't have cheesecake but I looked at the case and everything looked very good. The restaurant was not that full, and the service was not rushed. The bread was really delicious. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

My friend and I came here for the first time. I haven't been to a Cheesecake Factory in forever. The menu is still as big as I remember! They have a huge selection of things to choose from which made it hard to decide on what to order. This Cheesecake Factory is located off the magnificent mile which makes it super convenient to get to. The interior design of this Cheesecake Factory kind of reminded me of Willy Wonka. They brought us a brown bread roll and a white sourdough-style baguette with butter on the side as we were deciding on what to order. I ended up ordering the pickle fries which came with a spicy ranch. The ranch was so good but the pickle fries were just ok. They were mini pickle spears with a breaded coating. For my entree I ordered the egg roll sampler which included Avocado Eggrolls, Tex-Mex Eggrolls, Cheeseburger Spring Rolls, and Chicken Taquitos. That was super tasty! I'm glad I ordered that as I was indecisive as to what egg roll to order. They were all so tasty in their own way so it was hard to decide on my favorite but I liked the chicken taquitos the best. My friend ordered a skinnylicious beet salad that she said was good and the avocado egg rolls. That was a big portion so she was able to take some leftovers home. The service was attentive and the food came out quick. For dessert I ordered the Oreo dream extreme cheesecake and my friend ordered the dulce de leche caramel cheesecake. The Oreo cheesecake was the best cheesecake I ever had! I would go back just for that cheesecake. read more

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The Cheesecake Factory was excellent. I just went for dessert to go. I order the raspberry swirl cheesecake. Delicious can't complain. Service was excellent and very friendly. It was very spacious and clean inside. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

A classic institution. I love Cheesecake Factory sue me! The quality of food is good and there's always something new to try. I will say our service wasn't the best but overall had a good meal. We waited maybe 10 minutes for a table at 7pm on a Wednesday I can't complain about either. Always too full to get a slice of cheesecake read more

The Cheesecake Factory - Double patty smash Burger - Desserts Near Me - Chicago, Illinois

It's been a while, and I had a taste for Cheesecake Factory. My husband started strong with the Whiskey Smash, with a seriously refreshing twist. My Well-Mannered Dirty Martini is an absolute must--I opted for gin with decadent blue cheese stuffed olives that elevate the entire drink. The Thai Lettuce Wraps are a total interactive favorite; you get to build your own rolls with satay chicken, crunchy bean sprouts, coconut curry noodles, and three incredible spicy Thai sauces. Follow that up with the Grilled Chicken and Avocado Club, stacked with bacon, melted Swiss, and a rich herb mayo that hit the spot. Finally, you can't leave without the grand finale: a slice of the White Chocolate Raspberry Truffle cheesecake, featuring the perfect creamy swirl of white chocolate and tart raspberry. As a Chicago local, what's your secret, guilty-pleasure chain restaurant? WHISKEY SMASH Yellowstone Bourbon, Aperol and Fresh Lemon Sour with Passion Fruit. THE WELL-MANNERED DIRTY MARTINI Our Version of a "Dirty Martini" with Ketel One Vodka and Blue Cheese Stuffed Olives. THAI LETTUCE WRAPS $15.50 Create Your Own Thai Lettuce Rolls! Satay Chicken Strips or Grilled Avocado, Carrots, Bean Sprouts, Coconut Curry Noodles and Lettuce Leaves with Three Delicious Spicy Thai Sauces - Peanut, Sweet Red Chili and Tamarind-Cashew. GRILLED CHICKEN AND AVOCADO CLUB $21.50 Grilled Chicken Breast with Avocado, Bacon, Tomato, Melted Swiss and Herb Mayonnaise WHITE CHOCOLATE RASPBERRY TRUFFLE® Creamy Cheesecake Swirled with White Chocolate and Raspberry. read more

Was was very very slow. Never got water and the bread and butter came out super late (right before our entrees). Food was subpar. Ambiance was fine. read more

We had gone in for a quick lunch on a Saturday afternoon, since we were near John Hancock tower. I had really fond memories of the Chicken Madeira from Cheesecake Factory, and hence ordered the same from this outlet. The dish was sloppy and quite average. The mashed potato was clumpy, and there were 4 sad pieces of asparagus hidden in the dish. Major part of the dish consisted of the clumpy mashed potato. And this dish took upward of 30 mins to arrive. I however was impressed by the restaurant layout. The server who was serving us was very sweet and nice, and he kept checking on us. I would however not visit again, at least for the food. read more

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Rarely go here, as it's such a tourist trap. But anytime I had people visiting me in Chicago we'd make a visit per their request. Lines are way too long. With a reservation you still end up waiting way longer, every time. Not enough space to sit in the waiting area. However the service is nice. Unfortunately the menu is about 20 pages, way too long. Which means because it's such a huge menu they can't specialize in anything.... So everything is very mediocre. Cheesecake is good, but again, why have 30 different flavors. It's just too much. If they could just narrow their menus they would be able to focus on making those items even better. If you are a Chicago tourist looking for a meal downtown, I could offer 94 other better options. But if you want the "typical tourist" tour, you're in the right spot. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

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We were on the hunt for a late night snack and remembered The Cheesecake Factory was just across the street from the hotel we were staying at. We got in line for togo cheesecake slices (avoiding the very long line for a table)... we put in our order and waited about 15 minutes for our slices. We made sure to grab several forks as we were sharing a couple different flavors. I believe we grabbed a key lime pie, a Godiva Chocolate and a cookie dough something. We split all of these between 5 adults and had a little of the chocolate and cookie dough left over. We didn't eat at the restaurant but I did use the bathroom while we waited for our cheesecake. It was clean! read more

Hello, I was at the Cheesecake Factory in Lincolnshire Il. on 07/17/2026 with my girlfriends. We were having a lovely time eating and drinking. We had just got our leftovers bagged up and was waiting for our to go cheesecake. We had all went to the bathroom and left out to go leftovers on the table while waiting on our togo cheesecake. When we came from the bathroom our bags and table was cleared. We had not finished our alcohol beverages. We were still sipping on our drinks. The waitress Mellisa V. apologized and said this was the first time this happened that someone cleared the table before we were ready. We did not even get the check yet. The waitress went to back to see if she could find our food. The problem I have with this is that the person that busted the table our change purse was still on thprobably put our stuff in with dirty dishes and other stuff. Melissa made my friend a new salad and said she found mine. I don't know if it was in the trash or what. Once it leaves the table and went in the buse tub it should not be given to the consumer.I called back that Sat. spoke with someone and she said she would send a gift card . I never heard anything. read more

The Cheesecake Factory - What I paid - Desserts Near Me - Chicago, Illinois

I was really impressed with my order from this location. Everyone was very friendly and pickup was super easy. I ordered from DoorDash and walked over from my hotel to pick it up. I ordered the Southern Fried Chicken. I enjoyed how everything was packaged with the chicken in a separate container to keep it fresh and the sides secure. It was a huge portion, but it was delicious. I also loved the bread-to-go. It really completed the meal & experience. For dessert, I ordered the peach cheesecake with raspberry drizzle. That was my favorite part of the night. It was super peachy and creamy. I had a great dinner! read more

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My family came here last night to celebrate my daughter's 11th birthday! The food and service was great! I want to send a special shout to the staff and management!!! My youngest son is autistic. I told whoever was at the front desk to that we needed a booth for him. Having a booth for him helps to create a more comfortable, secure, and controlled environment. Booths offer specific physical and sensory benefits that help reduce the likelihood of meltdowns caused by overstimulation or anxiety! We were immediately understood and accommodated! Thank you guys so much! He did so well because of the setting! My family thanks you!!! read more

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Impressive number of Cheesecake flavours. A typical American diner vibes. The service was alright. We had the Red Velvet Cheesecake and shared it among 3 people, it was quite filling. read more

The Cheesecake Factory - Ultimate Red Velvet Cake CheesecakeVelvet - Desserts Near Me - Chicago, Illinois

Jostin F our server on 1/30/26 was excellent. Great memory and attentive to details and so kind. So much food to choose from. I just don't know how they can make all these different dishes from a booklet of a million recipes. So you can eat what your heart desires that day and then tap it off with an amazing dessert. The prices for the cheesecakes have gotten higher around $13 a slice, but they are still very good and the whipped cream is always fresh and lovely. Don't drive here unless you are willing to pay for a garage or street parking where you have to pay on the ParkChicago mobile app for at least five dollars an hour. This is a very touristy area so be aware of the parking situation being very slim outside of garage parking or spot hero. read more

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Cheesecake factory can make just about anything. Their menu is so vast and features items from orange chicken, pasta, burgers, shawarma and of course cheesecake. Items can be on the expensive side depending what entree your looking at 20+ but there are slightly cheaper items from the lunch specials (available until 5) and happy hour items (only at the bar). Service is kind and friendly. Atmosphere somewhat romantic and family friendly. Outdoor patio is dog friendly. It is located below street level, so if you need to use an elevator you have to enter from inside the skyscraper. The only wish I have is if there allowed happy hour throughout the restaurant and not only the bar. It leaves those that have to sit outside with their pups lacking a chance to enjoy that menu's items read more

Update: I took Cheesecake Factory Guest services up on their offer to give feedback from my experience. I did that on 1/8/2026 and still have not heard back on 1/20/2026. The form said I should hear back within 2-3 business days. Additional update: Cheesecake Factory Guest Relations did respond on 1/26/2026 (after my second Yelp review). I shared the date and time of day we were at the restaurant and the general meal we had (salad, entree, 2 bourbon cocktails). They assured me this was being handled with the staff at the restaurant. Unfortunately, that doesn't do me as the customer any good as I don't plan to return and lost an unreasonable amount of time and money dining there on a special day. But I've never submitted a complaint to any restaurant before and they did respond, so I'm sharing here. read more

This was my first time ever visiting a Cheesecake Factory and I was very excited. We walked in with no reservation and it was a bit of a wait. The wait room was chaotic and it's because people don't realize that there is seating for people waiting down the hall. We were sat and ordered fried calamari and wontons as an appetizer. The wontons were hands down my favorite. They taste like they're made with real crab and not imitation and they're so flavorful. The calamari was just alright. They have excessive breading and I would not get them again. For our entrees we got the steak fritte and the crispy chicken costoletta. The steak was cooked perfectly, however, it has a bordelaise on top and it's delicious! The fries were nice and crispy. The chicken was just okay. The breading was a little crispier and tasted so. The lemon sauce that the food was played over was so delicious. I wish it came with more of it. The mashed potatoes were so good! They were very flavorful and made just how I like them, with the skin and a little chunky. We had a raspberry cheesecake for desert and it was the most amazing cheesecake I have tried. Now the service, it could be better. We had our appetizers out with no napkins, we didn't even get the cloth dinner napkin. We had to ask 3 times before we received napkins.The server really didn't come by his tables as much but was friendly when he did. We didn't get a steak knife with the dinner and it was a while before we did get one, plus they had picked up all the silverware with the appetizers when dinner got there so we had to wait for that too. I honestly would come back because there are other items on the menu, like the pastas, burgers, and flatbreads. read more

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Came here after going to the 360 Chicago venue. As a tourist in Chicago this was not really where I wanted to go for dinner but it was a long day of flying and we just had some drinks at the Cloud bar that is in the same plaza as this restaurant so WHY NOT..... Well Cheesecake Factory is the same no matter what state your are in lol however I must mention that the cucumber salad was amazing and I would order that again This venue has indoor and outdoor seating read more

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This is my second time coming here to this location just right downtown. The food options are so big to choose from and we got their Mocktails which was pretty good as well. And the server was absolutely so nice, very attentive in refilling our water and made sure to check up on us. The chocolate tower truffle cake was really good. read more

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FANTASTIC!! Surprisingly, we had NO cheesecake! We were just here for lunch. I had a smash burger, my favorite. Lisa also had a smash burger, she loved it. Maggie had Fettuccini Alfredo with Shrimp, she loved it! We had SUCH a great time. read more

The Cheesecake Factory - Double Smash Cheeseburger* ** French Fries** - Desserts Near Me - Chicago, Illinois

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We Haven't been to a Cheesecake Factory since 2016 and to be completely honest, it was the exact same minus the older decor. The service was nice but the price of what it was wasn't great. I do think the food was just average and they need to catch up with the competition around them. I would avoid this place if you can but if it's the only place available try it out. read more

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Our server was super attentive and sweet. The food also came out quickly and was well seasoned. I've been here a few times and they don't disappoint. My only suggestion would be to get a reservation to avoid a long wait for a table read more

The Cheesecake Factory - Louisiana Chicken Pasta, Spicy Rigatoni Vodka - Desserts Near Me - Chicago, Illinois

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I haven't been here and a long time I had the sweetest server. She was so nice and patient. The brown bread is still a hit. I got the Brussels, they were good... just not like Cooper's hawks... the southwest eggrolls and the sauce that comes with it was phenomenal. I also got the usual spicy chicken sandwich. The food seems consistent... was nice and quiet during the weekday at lunch time.. Best time to go in my opinion read more

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The food was great. I would recommend the food.i didn't love the very loud band playing just a few feet away.

Adding more context: Before posting this review, I contacted The Cheesecake Factory through its online complaint form five separate times and never received a response. After I posted this review on Yelp, they replied with a generic message telling me to submit my complaint through the same form I had already used five times. It appears they're more interested in looking responsive publicly than actually addressing customer concerns. Since the lack of response has continued, I'm adding my original review below for context. If you're going to respond again, please don't send the same generic message directing me to the complaint form, I have already done that repeatedly.. ------------------------------------ Review: This was one of the worst carryout experiences I've ever had. I waited 48 minutes for an order of orange chicken and a Coke, and not a single person communicated that there was a delay. I had to ask about my order twice. The first employee told me it would be "5 more minutes." Ten minutes later, I asked again, and another employee said he was going to check on it. After another 10 minutes of waiting, a manager finally came out with my food and claimed the kitchen was "backed up." That explanation made absolutely no sense because while I was waiting, multiple customers who ordered after me received their food within minutes. It was obvious my order had been forgotten. The most disappointing part wasn't even the wait, it was the lack of accountability. Instead of admitting what happened, I was given an excuse that didn't match what I had just watched unfold. There was no apology (AT ALL), no effort to make the situation right, and no compensation after wasting nearly an hour of my time for one entrée and a drink. Mistakes happen, but dishonesty, poor communication, and zero accountability are unacceptable and disrespectful. Also, I asked for only brown bread and received only white bread...exactly the kind of mistake you'd expect when an order has been forgotten and then rushed together at the last minute. Overall, this was a horrible experience. I hope management takes customer service more seriously than they did today, or at the very least, comes up with a better explanation than claiming the kitchen was "backed up" when customers who ordered after me were receiving their food without issue. That excuse was simply not believable. read more

Love this place! Atmosphere is really good, service was amazing portions are big and dessert was great It can be really busy so reserve time in advance! read more

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Horrible.. you people suck. The quality and value are awfull. I just spent 58 dollars for a horrible entree, cold and and flavorless and a shitty slice for 12. Dollars of a sub standard slice of cheese cake,..you suck read more

Only came here for bar service. Our cheesecake and drinks were very fast and delicious. read more

The Cheesecake Factory - Tiramisu Cheesecake - Desserts Near Me - Chicago, Illinois

We ate here yesterday and enjoyed it. We were able to get seated immediately and without a wait on a Friday night, which was nice. Olivia was our waitress and did a solid job taking care of us. The food was pretty good. The fish and chips was warm with a large portion size, and the pineapple chicken and shrimp made for a nice entree. The cheesecake dessert was also solid. The cheeseburger spring rolls were just okay. We would come back here again. read more

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Always a great time at the cheesecake factory the cheesecake is always perfect to take home for a late night snack. The flatbread pizza is always a go to or the bacon bacon burger is absolutely great the aïoli, special sauce, pears, beautiful with everything on the burger I will continue to come back to cheesecake factory because I like being here. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

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Food: SUPER content overall. The bread was delicious (of course, best bread hands down), crab cakes as an appetizer was BOMB, and the Skinnylicious Chicken Chili soup was sooo good! I love a good chili. Service: Very ok. Food wasn't super fast nor slow, but the waitstaff seemed pretty done on an early Friday evening. We also asked for more bread but didn't get it. Ambiance: Great outdoor seating, but the bathroom scene was kind of gross. I feel there should be way more cleaner/newer bathrooms for the quality of the food and size of the restaurant. read more

The Cheesecake Factory - Passion Fruit Mojito - Desserts Near Me - Chicago, Illinois

It's the Cheesecake Factory. It's pricier than i remember since the last time I went so that was a bit of a surprise but my service was excellent. The food isn't anything to write home about, but again you know where you're going. read more

Not a Cheesecake Factory regular, but we stopped in prior to the 360 Chicago Observation Deck. Got some drinks which were good and the Chicken Taquitos. Service was a little slow (sitting at the bar), but the bartender was overwhelmed. They needed two bartenders...so it wasn't her fault. The Chicken Taquitos were good, but I expect twice the portion size for the price. Overall, nothing spectacular for the price. I would go elsewhere. But the bartender was doing a great job given what she had to deal with. read more