The business is called "professional pool service " but there is nothing professional about them. In fact, this is the worst pool service and customer service you can get. Please steer away. The guy often came in and out within 2 mins. Not sure if he even checked or did anything to my pool. Today, I came out right after he left and checked the basket and it was not emptied with full of bugs and debris. I called and asked them to come back to do what they are supposed to do as part of their service and Ginger - (who is their receptionist I guess) said with full of attitude she needed management approval for that. And that I should not be upset at her and disruptively hung up while I was mid sentence. Fair assessment is that I was upset while calling but not yelling or rude. I simply asked them when they can provide the service they missed and all I received was attitude and rudeness, not even a simple apology for the crappy service . Do yourself a favor and get some more decent service read more

Professional Pool Service - Basket not emptied - Pool Cleaners Near Me

I discovered the faucet attached to my pool equipment for draining my pool would not close. I contacted Professional Pool Service to schedule an appointment and they came out the next day. I am very happy with their services and the technician who did the work was very friendly and answered my questions. read more

This company is the worst. Supposedly, and I say "supposedly" they have been servicing our pool and we're supposed to have the pool ready for us. This pool looks like crap. They are charging for making repairs that they did not do and as you can see they don't do a very good job of cleaning. This was from yesterday when they were supposed to have been here. When you call them, they promise to call you back and no one does. Stay away from this company. They are expensive and terrible. read more

Professional Pool Service - Filthy and obviously was not cleaned or treated. - Pool Cleaners Near Me

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I discovered that my pool booster pump had formed a crack in it late last week and I left a voicemail message with the Pro Pools staff after hours. Early the next morning, the office staff reached out and asked for any photos/videos I could provide. The morning after I provided that (had to wait until I got off work to take the pics/video), I was called by Pro Pools advising me there was a product defect warranty for that particular pump and that they had ordered a new one. The following Monday, they called first thing in the morning to tell me the replacement pump had arrived and that they would be out to switch them out later that day. Sure enough, by the end of the afternoon, I returned home to find my pool pump system working with complete smoothness via the new booster pump! I have been a client of Pro Pools for over 15 years and they have ALWAYS been incredibly responsive whenever a problem arose, whether small or large. They constantly communicate with me regarding the status of my pool and any service requests I make above and beyond routine maintenance. There's a reason I have been with Pro Pools for so long and why I will be a life-long client...they GET customer service! Thanks to Brent, to Justin, and Korie and all of the PP staff for doing such a great job taking care of my pool over these many years. You all are amazing!! read more

Nick came out to fix a warranty issue with my Pentair Intellicenter. He fixed the problem immediately, last year we had the same exact problem and the previous company took 4 trips out to us to fix the problem and it wasn't even a permanent fix. Then Nick went above and beyond by offering a convenience feature be added for our sheer descent, he did it on the spot and didn't charge for anything but the parts since he was already out. Friendly, knowledgeable guy that I felt very comfortable with. A++ customer service! read more

Great service, reasonable prices and great company to care for your pool. They do it all! We had PPS replace all equipment on our pool and they provided competitive prices and stellar service. Our pool service tech is friendly and notices small things and fixes them when needed. We are very happy with PPS and our pool water has never been cleaner, softer and more beautiful! Give them a call. read more

Professional Pool Service - Pool Cleaners Near Me

If I could leave a more negative review I'd do so. In the last few months the service has completely diminished. Last Thursday, the company replaced the chlorine tabs and the container sank, staining my newly resurfaced pool. The comment I received from the owner was "what do you want me to do about it? Did we supply the container?" No, but it worked fine before you touched it and they were nice enough to document that for me. They cancelled my service without offering to fix it or come by and look because he felt threatened by me telling him we'd have to handle this another way. read more

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This pool company is completely unprofessional. The service tech comes at all different hours of the day with no notice. One day the service tech told me my pool pump was not working properly, the company sent me a purchase order to repair the pump for around $1800, keep in mind I got it replaced for half the cost with another company. Then because my pool turned green do to not having a working pump and I was working hard to get it under control after the replacement I finally did. The company cancelled my service without notice. read more

Professional Pool Service - Pool Cleaners Near Me

Professional Pool Sevice repaired our pool heater in a timely effecient manner. They communicated well and did very good work.

Nick is the man!!! He just came out and fixed my gas pool heater that a few other techs couldn't figure out. He showed me the old part, explained what it does and told me everything inside the heater looks great. He was on time and very professional, if Nick is your tech you are good to go. read more

Nick arrived on time, was very polite and informative. We had been having problems with our Polaris pool sweep, He gave us great advice on the sweep and also how we can maintain the pool better. I would recommend them highly, and would not hesitate to call them again. read more

If you want to be ignored, promised a call back, but kept waiting, then this is the business you want to go with. Not to mention you will be charged for services rendered which don't add up, and when you inquire about it, nobody can explain what the charges are. My pool is always green, the stairs are completely black, and there's green stuff on the walls because all the pool guy does is add solution, scoop out the leaves, and talk on his cell phone the 10 minutes he's here. Full service will cost you $180.00 a month, but the pool is always in poor shape. Horrible service all around. read more

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Mike Bryan has been fantastic! Always quick, friendly, good with my dog. Highly recommend.

We have been using this service for 2 yrs and within the last 3- 6 months the service has been atrocious. Last week for the second time the individual servicing the pool has taken apart our filter, took the parts, and left. He spent 9 min doing "pool cleaning". It's outrageous, the second heat wave that we can't use our pool. We have made continuous calls just to be told they would have a different person come out "when they are able". So in the meantime the algae that has already been building up from poor service is getting worse. Be cautious when choosing this company because there will be times you are unable to use your pool as you wait for service, cleaning and parts. Certainly unfortunate in a heat wave. I spoke to some of the previous workers and they mentioned a lot of the new hires are not given adequate training, which I am sure is part of the problem. read more

Professional Pool Service - Right after a "pool cleaning" it's hard to show in photos but there is algae growing my on the bottom and sides - Pool Cleaners Near Me

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Very u happy. They were hired to fix a gas heater during escrow, they claimed to have fixed it but it's not working correctly still. Have been contacting them ever since to come back out, they are blatantly ignoring me. I'm done contacting them, tech couldn't figure the problem out nor did he fix anything. 0 stats if I could read more

Would not recommend them, failed to properly maintain my pool, constantly had to add chemicals to balance the pool, also was being charged when the tech was not showing up, ask for payment at the beginning of the month before any service is completed, just add charged without calling and asking for permission to complete the work, then expect the customer to blindly pay it read more

If I could leave a negative number review I would. This company is the definition of " Unprofessional" Our condo complex pool was set to open On Memorial day weekend, which was great, lots of kids looking forward to swimming during the heat wave. Imagine our surprise, when we wake up to jack hammering, this company came and tore up our pool concrete , got half way done until the realized , they were at the WRONG COMPLEX. Now a month later, once again during a heat wave, they are pouring the concrete today. I cant even explain how frustrating and absolutely chaotic this was... read more

Professional Pool Service is anything but professional. (The company truly deserves a ZERO star rating. Their only redeeming asset is Korie. She was always very nice and helpful, trying her best to clean up the messes that the employees around her had made.) I used this company for nearly 2 years of service and ended up having to fire them. Long story short: DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. The troubles began when one of my neighbors alerted me to the fact that the pool techs were spending no more than 1-2 minutes at my home each week. (Essentially just long enough to park in front of my house and go to the backyard to jot down their initials & date on the tracking magnet they use to show they provided 'service'.) Fortunately, I was able to catch them in the act one day when I was home sick from work. I heard the tech pull up and go to my backyard. He never even stepped foot on my pool deck before getting back in his truck and driving away. I immediately phoned their office to express my concerns. Korie pulled up the GPS tracker on my tech's truck which confirmed that he had spent LESS THAN 2 MINUTES at my home. Upon confirming that the techs had NOT been providing the service I had been paying for, I decided to take a sample of my pool water to a local pool supply store for testing. No surprise: my pool water had ZERO chlorine in it and was completely off balance. The gentleman at the pool supply store was shocked when I told him that I actually had a weekly pool service that I was paying for because of the terrible state that the water was in. I immediately contacted Korie at the front desk to cancel my service. She confirmed my cancellation and offered to have their service manager personally come out to my home to get my pool balanced one final time. I appreciated her offer and agreed to allow him to come to my home to get the pool sorted out. He showed up once, late, and unprepared (no cleaning equipment, no testing equipment, nothing). He promised to return the next day at an agreed upon time so I could meet him there. He never showed, never called. Much to my disappointment and frustration, I continued to be charged for my services despite my request to cancel (and no, I was not receiving any services). I requested a refund for the fraudulent billing that had occurred after my cancellation date as well as reimbursement for the months of fraudulent service I had paid for. To their credit, I received repayment for the months (yes, months!) I was billed after my cancellation; however, it was another thing to get them to reimburse me for the months that I had paid for their tech to jot down his initials and the date. I ended up resorting to contacting the Better Business Bureau (BBB) because Professional Pool Service refused to work with me in a professional manner. Once the BBB had reached out the company, I received a phone call from the owner, Justin. He was willing to reimburse me for two months of fraudulent service; however, only if I revoked my complaint with the BBB. (Blackmail?) I chose not to acknowledge his request and waited for my reimbursement check to arrive. To their credit, they did finally reimburse me and my report with the BBB remains in place. read more

Nothing but diappointment. The repair is sloppy and has no regard for safety. They cut the old plumbing and left it sticking up above the ground when they change my sand filter to cartridge filter. Last week, I noticed water leaking from the pipe in the pool to solar area. They send me another invoice for $300 plus to fix the leak. They said they did not change the old plumbing. Will they had to pull it a part in order to joined the old plumbing to new. I found an O ring sitting on cement pad above the leak. I paid $120 per month for pool care but I realized that this company is too big to provide quality service. Prior to my replacement of sand filter the equipment has been pouring out water for a long time. I talked to pool service guy and he said " yea, I noticed that and yet he never reported it? I don't understand. The office ladies are very friendly and nice and tried to be helpful . My tip to them is don't say "I will call you back tomorrow" .... that was last tuesday, I have left couple of messages since then ..no reply via phone or email. Since I started this company there has been constant issues. I.e. keep getting generic email of late payment which i paid every month in full via auto pay. I've asked for a return phone call from the repair guy before they change the filter.... no eeturn phone call. I came home to a new filter. Just because I agreed to repair , I still would like to know what all will need to be done. I told Korie that I wanted to be there for the day of repair so I need to know the date so I can arrange for day off. Instead I came home to new pump. Now the leak that they want to charge another $300+. Again, the pool repair person does not want to talk to me. I am not just going to keep writing out checks just because they send me an invoice in the mail. In summary, this pool company is too big for quality service. read more

Professional Pool Service - Professional pool has no regard for safety. This is what was left after they remove the sand filter system. This thing stick out 6-7 " . - Pool Cleaners Near Me

Excellent pool service! I recently purchased a home with a pool with a rebuilt pool system by Leslie and it had many functional issues. Professional pool service did am excellent job of resourcing true professionals that humbly engage our situation and have aided us in having crystal clear water ! read more

Two stars for one friendly office staff (korie). I've had nothing but issues w this service. When I was paying for the mini service, my chlorine levels were low and nothing was done to bring it up to acceptable levels. We had to do it ourselves (add $$ to the monthly expense there). Then they accidentally drained my pool halfway once. Good lord there goes my water bill, which they ended up "crediting" my account $40 to account for water loss (no clue if that's adequate) On my day off, I watched the the technician come to my property (we had a full service plan paid for) and he didn't do anything required from the full service. No brushing of walls, no netting. I had to go out there myself !!! I also found my pool basket thrown in my backyard. The tech did not put it back in the pump like he was supposed to ! Communication is terrible. What's the point of paying over $100/month to do t yourself. I am firing them asap. read more

I WILL EDIT/UPDATE my review if/when I hear back from PPS. So PPS was recommended to us by an associate. They came highly recommended. We just moved into our house and no NOTHING about pools. We had an initial pool inspection done and I was really impressed with the knowledge and professionalism of Brent(?), the pool inspector. I was so impressed with him that I was eager to start a regular service. Our 1st service visit was last Wed. 6/19/19. I had a unplanned doctors appt. so I was able to be there to communicate with the pool guy. So my mother was there. However I know we had agreed to pay over $1200 for a stain removal, fixing a couple of minor mechanics and CHEMICAL BALANCE. When I returned home there was still SOME stain around the pool though the steps which were BAD had been cleaned, the stain around the pool was still there AND no communication at all had be given to my mom. I had to call and arrange for him to come back out. He came out the next morning. He sprinkled some chemicals into the pool and after I asked, he quickly walked me through how some the system works. While he was there, I noticed the pool was SLIGHTLY cloudy and I was told that it should clear up. I took a sample to Leslies Pools on Sat 6/22 and was told the water needed chlorine and a couple of other chemicals were suggested. So I spent $90 for chlorine and ULTRA Bright to get rid of the cloudiness. Its now Monday 6/24 and the pool was has been so cloudy it has very little visibility and of course no one wants to get in it. Algae has now started to form!!! WTF!? Again I no NOTHING about pools but what I do know is we paid $1200 and our pool water is NOT swimmable and getting worse by the day. I called PPS office today and their system is down so they weren't able to assist me but was told I would be getting a phone call tomorrow. At this point we are feeling robbed BUT I'm really hoping PPS will provide us resolution to this problem. read more

I up loaded two pictures of the algae in our pool which had been maintained by Professional Pools for several years now. We have a full service plan with Professional Pools which seems to now include a weekly algae ring. We've complained frequently. Each complaint has been met with an excuse and pushed back to us. Here are some examples, dirty pool filter, water too low, water too high, filter not running long enough, bad pump, water too warm, you must use the pool a lot and on and on and on. My response, the filter is cleaned regularly, new pump, new heater, new baskets, rebuilt sweep with all the maintenance done by Professional Pools except for the filter cleaning which we've done ourselves. We've had the pool for over 30 years, had it re-plastered, replaced the filters several times and had the other equipment replaced or repaired by Professional Pools. Every time we have the algae problem we get the same excuse, somehow it's our fault. I guess our full service contract doesn't really mean full service and just maybe doesn't cover ALGE. And guess what, WE USE THE POOL A LOT. This company has gone from 5 Stars to 1 Star for us this year. I have a lot more to say but will wait for the inevitable excuse that this is somehow my fault. I'll save my additional response for that time. This is just my experience. Be careful who you choose for your pool care. read more

Professional Pool Service - Here is a prime example of just how professional Professional Pools are. The green algae extends completely around the pool. - Pool Cleaners Near Me

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I rarely ever leave bad reviews on Yelp but I feel others need fair warning when evaluating their investment of time and money. I have had an extremely frustrating and expensive experience with this business. I paid nearly $4,000 for a system "upgrade" that they couldn't get to work after disposing of the previous equipment that actually worked because they never assessed the wifi situation (apparently ATT is to fast to support the upgrade). I cancelled pool service after 2 months because my pool was literally turning brown in spite of weekly service and I was just ready to write off dealing with this issue with these people any further. I canceled my service in March and despite multiple calls to the business to remind them I am no longer a client, I repeatedly am invoiced on a monthly basis and am now getting late/overdue notices still. Just got another one today! Literally 3 months after cancelling! I would strongly encourage anyone considering this business to get estimates from other providers and written guarantees and terms with timelines if you choose to move forward with Professional Pool. read more

We are so glad we found a good , reliable , honest company to help us protect our I investments ! read more

Professional Pool Service - Pool Cleaners Near Me

Hey, I just met you - - and this is crazy! But, Here's my number. I can clean your pool, MAYBE. Sometimes you need to set the girl down and have the talk.. Now, don't go reading this review all crazy and sit there acting like You've never had "the talk" before. Get a tissue. This is gonna get real. So our relationship with Brent and the staff of Professional Pool Service it started off like any great love song does. First starting off slow with a soft baby making tempo, a smooth voiceover with the the slight feeling that you just might get lucky tonight. Then we ramped it up with a few visits, Paid services, A repair and just before the guitar solo I guess we messed it up. When we decided we wanted to ask questions before we authorized additional charges for unknown repairs. I know what your thinking, Wrong time to bring up a that visible cold sore right? There's never a right time. You may as well ask. We must have hurt their feelings because Then we got a Dear John letter from owner saying, It wasn't us., it was him and maybe we should see other pool services. Dang, we were just about to go out and get 'Professional pool services' T-shirts made for us and the dog. He didn't even have the heart to leave the note on the nightstand with some cab fare. He broke up over email and It said, "Sent from my iPhone." Hella professional like though. Oh, well read more

I can always count on my weekly visit from Zak. He keeps my pool sparkling clean and clear and always does his best to troubleshoot any problems. I've had issues with my motor on and off as we continue to Frankenstein it... But my pool is always beautiful because of Zak! read more

We switched over to Professional Pool Service because another company we used for years was just not keeping up with the pool correctly. Justin and Korie are always professional and friendly. Our pool was always sparkling and clean. Now that we have moved, we will be putting in another pool and we will be using Professional Pool Service for the upkeep. read more

Like many before, if I could leave a worse review, I would. I was away from home for just over a month. I arrived to find my pool greener than the grass, so I had the water professionally tested. There were no traces of chlorine. I invested in chemicals and started recovery. The pool service was to visit the next day, so I asked that the attendant be advised to contact me before adding chemicals. He did not contact me on arrival. I found him brushing the pool and asked why the pool was in such a sorry state. The attendant was resoundingly rude and hostile. I have called for the owner several times and he has not returned my call. I am left with an algae laced pool that will take days to recover! The attendant also reprogrammed my pool equipment for his convenience without asking permission or advising that it was done. This added significantly to my energy bill! In short, if you are looking for a pool service I would recommend you look elsewhere! read more

I feel bad giving this such a low review, but my experience with this company was nothing short of disappointing. I had their pool chemical service for about two months before finally cancelling my service. The person who I would talk to on the phone was always very helpful and nice. Customer service was never an issue. I never really talked to the pool cleaners, so I can't say anything about them on a personal level, but I do know how my pool was treated under their hands, and it was not good. First off, more times than not, I would come home to find leaves floating at the bottom of the pool and top, just to find that the pool vacuum bag was not secured properly. I had the velcro style bag, which you have to make sure to pinch tight when closing back up due to the nature of it being in the water. I never had issues with it opening back up whenever I did it, but seemingly every time they came by, it was open. Secondly, on multiple occasions I would come home to stuff being left in my backyard. One time it was a bottle, and another it was a huge wrench etc. But the biggest reason I am leaving this 1 star review is because my pool quality suffered under their chemical care. I do routine cleaning on my pool (brushing walls weekly, cleaning filters monthly, etc) and I just noticed my pool getting a bit of above average algae build up on my inner walls, as well as murky water. I contacted professional pools multiple times, and even left several notes on my box regarding the situation and they did nothing to fix the problem. In fact, it got worse and worse. Finally, I cancelled my service, then went out and bought my own chemicals, and was able to clear up my water in three days. They had one real job to do and that was to keep my pool water looking good and they failed. I have begun my services with North Bay Water and they have been extremely helpful. Communication has been superb and I feel like they really care about my pool. Not to mention they are cheaper by $10 a month over "Professional" pool services. I do not recommend this service to anyone in Vacaville. read more

This is the WORST most UNPROFESSIONAL and LAZY pool company I've ever dealt with. It has taken almost a year for them to replace a skimmer basket and they brought it after I fired them and it doesn't even fit, it has a hole in it, and it has quite obviously been used before. IF they do come on their scheduled day to service every week all I've ever seen them do is skim the pool and test the water. Even after they leave there is still dirt on the bottom because they've never even cleaned the filters or replaced them. I've put my pool cover on and they came walked in the back yard and left a note on the door requesting that I remove the pool cover on service days, a task that takes two seconds to complete and also that's what they're paid to do. The fact that they have the word professional in their name is a joke, and stay far away from them. read more

THE GOOD: They do a good job at adding chemicals to my pool. They come to the house once a week and check chemical levels and add necessary products to keep pool looking crystal clear! THE BAD: They are very poor at returning phone calls and their online payment services are non existent! Who doesn't offer a reliable online payment service nowadays!?! read more

Unfortunately the quality of the service has deteriorated greatly these past few months. We have used them for weekly service for years but have had to terminate them because of poor quality of cleaning and total unresponsiveness to requests to rectifying problems caused by their lack of attention to proper maintenance. read more

Summer weather is here and my kids are out of school wanting to swim in our pool. The problem I had was my Pentair D.E. filter was spewing diatomaceous earth into the pool when the filter was running. My Polaris 380 pool sweep was down for maintenance at Leslies as well. I was told by the manager at Leslie's Pool that my pool sweep needed a full rebuild and that parts and labor would come out to be 190.00 with no guarantee?! I contacted my neighbor who was using Justin Ramsey owner/operator of Professional Pool Service. Justin said he would come out and provide a free estimate on getting my pool ready and that he would also check out the pool sweep (his specialty). The next day Justin arrived on time and knew exactly what the issues were with the pool filter. He explained the filter grids had broken and needed to be replaced. He vacuumed out the D.E. from the bottom of the pool and made some simple repairs to the Polaris Pool Sweep. The total cost 100.00 and the Polaris runs like new. Justin knows his stuff and is polite/respectful. He is unlike most service repairmen who are out to make a dollar and take advantage of customers. I highly recommend him and if I ever need pool service again, he will be the one I call. read more

So glad I found this business on Yelp! Korie was super helpful and professional when I called, and provided an accurate and fast estimate (great price too, might I add). She returned multiple emails quickly as well with advice, and fit me in for a repair appointment within a few days. Justin came out and is a total pro! Arrived early, worked fast, and got my spa back in working order. Will be using them again definitely for any pool/spa services! read more

Pool technician spent 5-10 minutes tops managing my pool on each visit. I contacted the office to find out what was actually in my service and the tech still didn't complete all parts of my service on the following visit. Hard to justify $120 a month for 10 minutes or less of partial service work. I don't recommend. read more

Recently, the low speed pump in my Sundance Spa failed. I wanted to have it repaired because I use it for my bad back and bad feet. I have had much trouble with a local dealer in the past, so I decided to use someone else. I selected Professional Pool Service to do the repairs based on their Yelp reviews. I called their office and Korie gave me an appointment very quickly, and Justin, the owner came by and gave me an estimate. He ordered the parts and replaced the pump with no problems. About a week later, the high speed pump developed a leak at one of the connectors. I called Korie and got another appointment quickly. I emailed Justin a picture of the leaking pump, hoping I wouldn't have to replace a second pump! Justin was able to replace the connector without replacing the pump. He saved me a good deal of money! Korie was very helpful and Justin was professional, responsive, knowledgeable, and easy to work with. Good people!! read more

I had varying results from this company over the years but stuck with them. They are without a doubt the cheapest in town, but when we witnessed our pool guy pouring chemicals from a gallon jug, no testing was done, then he went and sat in our driveway for 20 before moving on to do the same at another house. I found our pool sweep and garbage at the bottom of the pool that had to be there for weeks, After calling in with the issue and canceling the service, we did not even get a call to apologize. I was told the service manager was supposed to call me . Perhaps they need a new SERVICE COMMITMENT I would not recommend these guys. read more

Professional pool's is a buisness i would never recommend to anyone stay away from them. My mom had her pool re plastered about a year and a half ago and after the first 6 months we started noticing cracks in the plaster, we caled and called them over and over with no response. finally after a year of calling we got a hold of them and they came out to repair the cracks. the repairs lasted only for a couple weeks and more cracks appeared. they refuse to return phone calls or come out. They charged my mom 14,000$ to replaster but there work is no good. The owner Justin refuses to call back and fix the problem. Go to someone else, while Iam going to have to take them to court cause we cant get anything fixed or resolved with them. The owner Justin talks a big talk but cant walk the walk when he does his customers wrong. STAY FAR AWAY! read more

I can not say enough how great our experience has been with Justin. We are new to owning a pool and he has been there from the beginning when we called him out to do our pool inspection. He has always been so helpful with coming up with the most economical way to fix what needed to fixed. He has always made every effort to come as soon as we call and need his help, and is so knowledgeable with all the questions we might throw at him. He has by far exceeded any expectations I have for pool service and never would think to call anyone but him to service/repair any pool issues we may have in the future. read more