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    Pro-Tech Automotive Service

    3.1 (7 reviews)
    Closed • Closed

    Services - Pro-Tech Automotive Service

    Auto brake repair

    Auto engine repair

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    2 years ago

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    3 years ago

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    4 years ago

    Avoid this place, unprofessional, rude, lazy, zero customer service, will never go back here...

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    4 years ago

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    Jiffy Lube

    Jiffy Lube

    (30 reviews)

    The guy Kevin I think was his name, kind, knowledgeable, helpful, and knew his stuff. Didn't try to…read morepressure me into anything. They were quick, and seemed efficient.

    Jiffy Lube Service Issue - March 2026 Vehicle: 2017 Ford…read moreEscape Owners: Robert & Carolyn Del Carlo Original Store: #03761 (Ogden, UT) Secondary Store: #14 (West Valley, UT) Key Issues for Complaints: Safety Negligence: The vehicle was returned with a hanging skid plate and 4 missing bolts after a "safety inspection." Service Discrepancy: Ogden store claimed oil change was done; West Valley computer/manager (Kanai Johnson) showed only emissions were recorded. Record Errors: Service was filed under the wrong name ("Bob Hollingsworth") and incorrect owner info, affecting the Carfax report. Dishonesty: Store #03761 claimed the skid plate was "still on the vehicle" on March 23, despite the part being physically in the back seat (removed by Store #14). Refusal of Warranty: Regional management and store managers refused to honor the warranty or correct the damage. Immediate Next Steps: Independent Inspection: Take the car to a non-Jiffy Lube mechanic to verify if the oil is clean/new and document the missing hardware. Photos: Document the skid plate in the backseat and the dashboard "Oil Change" light. File Complaints: Utah Division of Consumer Protection: 801-530-6601 Motor Vehicle Enforcement Division (MVED): 801-297-2600 Jiffy Lube Corporate: 1-800-344-6933 To save this: Just press and hold your finger on the text above, select it all, and choose Copy. Then, open your Notes app, start a new note, and select Paste. Would you like me to find the address and phone number for a highly-rated independent mechanic nearby to get that inspection started?

    Franks Auto

    Franks Auto

    (19 reviews)

    Overpriced I went in with a simple problem of "hey will you…read moreidentify this clicking noise that just started up?" I then left it in their care expecting a call back later to tell me what it was. The call came except instead of telling me what it was they said the noise wasn't there and neither of their guys heard anything. Except at that point it was already on the lift so they could inspect it. This was Friday close to closing at this point so they kept it over the weekend. I get an invoice on Monday for $185 and a recommended service that would've added another $323. For what I wonder? Oh that's just the single hour rate plus shop supplies and tax. An hour to tell me they didn't hear the noise anymore? That would've taken 5 minutes on a test drive. That's all I wanted. I never asked for them to inspect the whole car for problems (which they did anyway). I certainly wasn't expecting to pay close to $200 for a problem that apparently went away. When I went in to pick up my car, I asked about that. I pointed out that their hourly rate was nowhere to be found and I didn't like that I was blindsided by it after the fact. The owner told me to look on his website. I already had. Just to make sure after I got home, I looked again. Still no mention of the hourly rate anywhere on the website and certainly nowhere to be found in the lobby. This would be a completely different story had they actually found the noise that I'd been hearing and completely different yet again if they'd actually posted their hourly rate. I was fully expecting to pay them for identifying the sound, that's not the problem here. They just straight up didn't do that and instead did extra work and charged me for it. Should I have been clear that if for some reason the noise didn't happen anymore that I just wanted a call back to come pick up my car? Probably. I just didn't at all see that as a possibility because I'd looked and hadn't seen anything super obvious and yet the noise persisted across multiple times turning the car on and off and driving at various speeds. Both of our faults? Maybe. But clear communication earlier in the process would have been awesome.

    Sean Miller was amazing! I've never dealt with someone who cared as much as he was. He was willing…read moreto fit us in with his busy schedule and helped us out big time. How rare it is to find someone that actually truly cares about you.

    Pro-Tech Automotive Service - autorepair - Updated September 2026

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