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    Franks Auto

    4.1 (15 reviews)
    Open 9:00 am - 5:00 pm

    Services - Franks Auto

    Auto diagnosis or inspection

    Auto maintenance

    Auto repairs

    3 More Services

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    7 months ago

    Friendly and helpful. The whole team has helped me out of a couple of jams. Knowledgeable, timely and honest. I will use them again.

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    3 years ago

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    8 years ago

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    7 years ago

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    Jiffy Lube

    Jiffy Lube

    (25 reviews)

    These guys have definitely stepped up their game. A car in each port and a small line. Thought i…read morewas going to be waiting for a couple hours... nope! In less than 30min I found myself in the port getting my oil and belts changed. These guys went to the extent of cleaning my windows for me while we waited not even 5min for the belt to arrive. Was in and out with in a hours time, this including waiting in line. Don't pay attention to the bad reviews that are over a year old! I don't know what happened but I have no problem coming back. The staff was very friendly and informative.

    Jiffy Lube Service Issue - March 2026 Vehicle: 2017 Ford…read moreEscape Owners: Robert & Carolyn Del Carlo Original Store: #03761 (Ogden, UT) Secondary Store: #14 (West Valley, UT) Key Issues for Complaints: Safety Negligence: The vehicle was returned with a hanging skid plate and 4 missing bolts after a "safety inspection." Service Discrepancy: Ogden store claimed oil change was done; West Valley computer/manager (Kanai Johnson) showed only emissions were recorded. Record Errors: Service was filed under the wrong name ("Bob Hollingsworth") and incorrect owner info, affecting the Carfax report. Dishonesty: Store #03761 claimed the skid plate was "still on the vehicle" on March 23, despite the part being physically in the back seat (removed by Store #14). Refusal of Warranty: Regional management and store managers refused to honor the warranty or correct the damage. Immediate Next Steps: Independent Inspection: Take the car to a non-Jiffy Lube mechanic to verify if the oil is clean/new and document the missing hardware. Photos: Document the skid plate in the backseat and the dashboard "Oil Change" light. File Complaints: Utah Division of Consumer Protection: 801-530-6601 Motor Vehicle Enforcement Division (MVED): 801-297-2600 Jiffy Lube Corporate: 1-800-344-6933 To save this: Just press and hold your finger on the text above, select it all, and choose Copy. Then, open your Notes app, start a new note, and select Paste. Would you like me to find the address and phone number for a highly-rated independent mechanic nearby to get that inspection started?

    Big O Tires

    Big O Tires

    (23 reviews)

    I called to get an estimate for the oil change. They gave me one price over the phone. After the…read morework was done, the price ended up being about $40 more because they forgot to mention that my car takes more oil.

    I am beyond unsatisfied with the service I received at Big O Tires in North Ogden. This location…read morehas gone drastically downhill and I won't be returning. First red flag: They don't take appointments. You either sit and wait indefinitely or drop your vehicle off and hope for the best. It's a disorganized first-come, first-served process that feels completely outdated and inconvenient. Now to the bigger issue - my experience: While I was out of town, my wife brought our truck in for four new tires and tire pressure sensors (two had gone bad). Toward the end of the visit, the shop tried calling me -- not her -- to get approval for an alignment. I was at a conference and couldn't answer, but instead of just speaking with my wife who was right there, they pushed the alignment on her. The truck didn't need an alignment. And as soon as I got back and drove it, I noticed the alignment was now off -- my steering wheel was crooked and the truck pulled. On top of that, one of the tire pressure sensors immediately started triggering a warning. I was heading back out of town and had to wait nearly a week before taking it back in. When I returned it, they did take another look and adjusted the alignment -- but then told me I needed to pay another $69.99 to replace a tire pressure sensor. I had to remind them that I had already paid for four brand new sensors. That raised a serious red flag -- did they even replace the sensors the first time, or just charge me for them? To make matters worse, when I went to pick the truck up, they couldn't find the keys. After several minutes of looking, they found them sitting inside the unlocked truck, windows down, in the parking lot -- completely unsecured. This kind of careless, unprofessional service is unacceptable. I've been a Big O customer in the past, but this location has lost my business. If you value your time, money, or your vehicle -- go elsewhere.

    Franks Auto - autorepair - Updated May 2026

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