Supplied shop with new lower ball joint bolts in box with note to use them with thread locker…read more Talked to desk girl more than once about supplied hardware and that it was critical to use new bolts. My wife mentioned it when dropping off the vehicle, too. After about four directives to use the hardware, they did not, and RE USED old STRETCH bolts on new lower ball joints. This is an extreme safety concern. No self respecting technician would do this, let alone a trained one. Where is the communication between whoever is talking on the phone and doing the work??? Why is a technician that clearly does not care at best and lacks training at worst even being employed? We had one simple request, and it was on a note discussed more than a few times Your life is in danger by using this business. Re using lower ball joint hardware is a commonly known trade faux pas, a big fat F U to the customer and absolute disregard for human life, and especially on a 4x4 vehicle. Hopefully I can get my $90 in hardware back because they didn't even have the decency to leave it in the vehicle after not using it. Will bet money without thinking that the re used bolts aren't even torqued to spec, because the lug nuts were WAY over torqued. Just realized y'all re used the castle nuts too even though new ones came in the box ‍ what in the world?? UPDATE: representative for whoever Trav is assured me these "kits" come with the hardware they need and re using bolts is fine. I literally provided the entire OEM "kit" and specifically requested these new provided bolts be installed. I will bring any master tech to your poorly ran business table to kindly explain why re using lower ball joint bolts is a BAD idea in regular practice, but especially on a 4x4 vehicle. There is no good reason to not install them whatsoever, and to attempt to justify the opposite after being asked to install them more than once... ????? They actually dig their heels in on this. Incredible UPDATE: wheel lug nuts torqued unevenly between 80 and 130 ft lbs rather than factory spec 85ft lb. Had to jump on lug wrench for most. Good way to warp brake disc hubs and drums guys UPDATE: They gave us 8 of the 10 new bolts back (gave them 10 in a new unopened bag even though only 8 required), yet there are no new bolts on the vehicle. This is seeming like more than incompetence. LBJ bolts required more than 80 ft lbs to remove after their work, exactly as expected. If you're reading positive reviews about this place second guess them and the authenticity of who's writing them wholeheartedly. I am not a complainer by nature but this is more than unacceptable service. My family's life in danger and probably others; most people would probably never know the difference without having some knowledge or investigating. AVOID this shop like your life depends on it because it might. Also watch out for the petty theft, because maybe they're mad at their workload, or a customer for writing a note that may insult their intelligence if they have a weak ego... nobody will ever know here. They also decided to keep an entire bottle of supplied thread locker they didn't use. UPDATE: Had two front tires put on by actual professionals. Found abs sensor bolt was snapped from attempting to remove for LBJ replacement. I unscrewed the broken piece with my hand. All you had to do was replace the 10mm bolt. Explains why the abs was activating just before coming to a stop - the sensor was all loose with loose zip ties around the wire and knuckle. It seems the "technician" realized he didn't even have to remove it in the first place and the other side sensor bolt appears to be untouched. Do the "technicians" do test drives after their incompetent work is complete? Owner has not attempted to reach out. Nobody takes responsibility for anything. UPDATE: more than 3 photos don't seem to upload, but my brand new upper control arm ball joint nuts are all marred up, as if a monkey wrench or vice grips were used on them..... No reason to loosen or remove that do to the LBJ or tie rods guys. Whoever worked on this vehicle was both negligent, possibly intentionally, and did not have a single solitary clue. It would be nice to ever hear back from anybody about anything. I have worked in and been a patron of this industry for a very long time, and I have never seen or dealt with such unprofessionalism and incompetence in my entire life. It is truly representative of a lost generation of bro workers and people that have zero regard for others, or what is right. Management doesn't seem to exist. See photo for green (oem supplied) bolts. The reason we replace lower ball joint bolts is because less than 100% integrity (or 70% in this case) after more than one use (cycle) is unacceptable for this life/death part. If anybody doesn't know, if the lower ball joint or it's hardware fails, your front wheel ejects from the vehicle. Like this https://youtube.com/shorts/3-wk1CYv8JY?feature=share

I worked with Austin and Travis. After getting quoted $1,500 for tires from Les Schwab, they found…read moreme a similar quality tires for $800, plus they threw in an alignment for free. Great guys and appreciate their help. Great experience, start to finish.

Good people. They do the job. They do the extra work my older car always needs. They are keeping me…read moreand my old car on the road. They have specials that make a phone call worth the effort. Credit card company charges 3% automatically so I try to pay cash when I can.

Great Service!! excellent work and good people The customer service and work team was amazingread more

I'm blessed to know an honest shop, and right here in Layton. Jeremy and the good mechanics at…read more"Rides" have always treated me, my family, friends and others I've referred to them, with fairness and compassion for their vehicle issues. The Mechanics at "Rides" solve problems! And, they're the BEST!

Jeremy and team are awesome! I won't take my cars to anyone else. Honest and dependable. Never had…read morea bad experience. Great work without being over priced. If you need a mechanic. B & R Rides will not disappoint. Thanks Jeremy and team for keeping my cars running. I highly recommend.

They did my transmission . I was so scared but they took care of me for a great price . The have…read moredone my emissions and I can pay my taxes they all in one stop . I can ask them questions and the explain it how I can understand . They are fair with their prices . I love to good there because I feel safe knowing they have my best interests in hand . 1000 percent recommendation.

Great, family run business. This is old school mechanics. They will BS with you and make jokes,…read moresome land some go over. If you want fair priced mechanic then take your vehicle to them. They will take care of you. They can also do accessories and wheels and tires. Just ask them.

Just wanted to add a quick update since my first review -- we finally got our car back after two…read moredays, and once again, the A.B. Hadley team came through! On day one, Julie kindly gave us a ride from work to the shop and back (such a lifesaver), and when the repair took a little longer than expected, they set us up with a loaner car. My son and I nicknamed it "Babushka Honda" -- that's "G-ma Honda" in Russian -- because it felt like a cozy little time machine straight to the '90s. We had fun with it! When we picked up our car, everything was done perfectly. They used original or top-quality parts, and the rotors and brake pads even come with a 3-year / 100K-mile warranty -- seriously, who can beat that? Every interaction -- from Trent to Julie and the whole crew -- was professional, kind, and genuine. They treat you like a person, not a number, which is exactly what you want after (or before) a long day at work. Thank you, A.B. Hadley team, for making car care something I can actually feel good about. You guys really are the best!

Took my Mercedes for 2 days, charged me $297.10 and then told me they were incapable of fixing a…read more2022 Mercedes Diesel 3.0 L. (Not exactly a rarity). They are incredibly nice when they tell you they can't fix your Mercedes, so they have that going or them! Otherwise a complete waste of time and money.

Ernie and his team have helped me and my family so much for my entire life. More than 15 years of…read morehonest, amazing service for a great price. Business like this are rare, The team genuinely cares about it's customers. I don't trust anyplace else with my car. 10/10 would highly recommend

These guys suck! They are extremely dishonest, upsell for everything, and overcharge for routine…read moreservices. Ignore these phony positive reviews. Do not bring your vehicle here!!!! I took my wife's van in for a simple a/c check-up and a problem with the passenger door. Kept the car for 2 days. Cost over $500 for the a/c which was low on freon. Quite high. They quoted my another $1500 for a/c regulators which I declined. He wanted to charge me $150 to look at the door which I also declined. He stated that the door repair would probably be around $1500 also for a problem with the locking mechanism. Final bill was $668 for freon! He charged an extra $150 for the door that I never authorized. I then bought a part for the door ($18) and found another mechanic who fixed it for only $150. I am warning you... Don't USE THIS COMPANY!!!!

I'll save you the long story of car issues, after using another mechanic. But just know Chad and…read moreKeith at Arnold auto won't give up on you or your car. They were fantastic to work with and truly cared about getting me taken care of. I can't recommend them enough!

These guys are straight up, they didn't do any work on my car. But it was because they sent us to…read morethe Kia dealership to get the work done under warranty. They seemed knowledgeable and were helpful in getting us where we needed to go to get it fixed. They were all personable and friendly. I don't imagine I'll ever find myself in a spot where I'm here again. But if I do I won't hesitate to take my business here.

Griff's is a great locally owned and operated company. They are knowledgeable and the staff is…read morefriendly. Called to get emissions done recently and they got me right in. Asked for some quotes on additional service work. If you're in need of repairs give them a call!

Hi there this place is a rip off big time took my van in to get the air working first they charge…read moreme 1 hour to look it over they change the oil filter . change my anti freeze put wiper blades on change the themstat and charge me 787.00 are you kidding me what a joke stay a way unless you want to get rip off never again will they get me back