I came here as my buddy's company uses them and he said I could count on them being fair and getting a good price. I brought my car to them for a leaking coolant issue, wonky speedometer, and burnt out bulbs in the dash and reverse light.
I called and talked to Brad, the owner, and he told me to bring it in the next day and they would get me a quote. My first impression dropping my car off was I felt dismissed by the mechanic checking me in. I tried to tell him everything that I wanted looked at, that I talked to Brad already, and mentioned my friend's company. I could tell it just went in one ear and out the other. Bad customer service, but whatever as long as my vehicle gets fixed.
Brad called me later in the day and said the radiator needed replacing and the speedometer speed sensor needed replacing and quoted prices for both. I asked about the other two items and he said they didn't look at those, but they were just bulbs and would be cheap. However, they would need to keep my vehicle another day for the repairs. I agreed and made arrangements for that.
So late in the afternoon of the following day, Brad calls with the final tally. They replaced the radiator as discussed. However, they did not fix the speedometer. He said it wasn't the speed sensor, it was the head and it was discontinued and they could look at getting it from a junkyard. That or I could just "guess at my speed". That is what I have been doing, I brought my vehicle in so I didn't have to do that. I'd also have to take my car in for another day for that and it would likely run another $100.
In spite of the speedometer not being fixed, he quoted me a final amount $70 higher than the initial amount. The cost of replacing the dash bulbs? About $135. I asked how come he never gave me a quote for this prior to just doing the repair. He said they thought I just wanted it fixed. Out of the 4 items I wanted look at, that was last on the list of importance, and certainly would not have spent that much money for that.
When all was said and done. I was paying more than the initial quote and not even everything got fixed. One of the major things did not. I told him I was not satisfied as there was only one thing they got right in their quote. They moved forward with a repair without checking with me. And they failed to fix what they said they would. He knocked $25 off the bill for all of that. That totally does not rectify it. But what was I going to do? The work was done already and I needed my car. So I paid the bill and write this review hoping others can learn from my mistake.
They get 2 stars for actually fixing the radiator(though given everything else, I wonder if it really needed a full replacement). However, their lack professionalism, transparency, and not doing what they agreed to for the price they quoted is why they don't get more stars than that. I want to recommend that people reading this look for a different mechanic for their needs, but it seems hard to find good, honest ones. All I can do is share my experience and hope you end up better than I did. Good luck. read more