PRO NAIL LASH 1ST DEGREE BURN
I had to give one star to post this review
If I could give this company NO STAR I Would. I got my eyebrows waxed a day prior to Mother's Day! When I walked in Lynn(owner) had just finished with a clients nails! She appointed another lady to do my waxing, a lady that I was unfamiliar with to be exact. She put the wax on my left eye and it was so hot that I jumped. I told her that the wax was entirely too hot. She apologized and before she proceeded with the Right eye, she blew it 4 to 5 times before applying it. Even with the 4 to 5 blows it was not enough to cool the wax down. When she applied the wax to the right eye. I jumped and told her that was enough. Lynn (the owner) was walking by the door and I called her back I told her what had happened and she spoke to the lady in their language and the lady quickly left the room. Lynn(owner) came in and finished up. Using more wax, not as hot of course. After she was done, she applied cooling gel on my eyebrows. Which intensified the burning even more. I explained to her that my eyebrows feel like they were on fire. When I woke up the next morning my eyelids were purple, and I could barely open my eyes! I attempted to wash my face with plain water. Again, even water made my eyebrows feel like they were on fire! I went to show Lynn the burns ABOVE each eye. I had a extra eyebrow under each of my real eyebrows. Only the 2nd one was 1st degree burns. Her response was sorry! The tech that originally did the waxing came to look at the disaster she created and told me to have a seat. I asked why? She said she was going to get some ointment. At this time I'm furious, because they are acting like it was no big deal!!. I go back the next day. The conversation Started out good while I was talking to Lynn. I was asking her how would she like to handle this situation! I told her we could agree on somethings or we could handle it legally!
When I said that word legally her husband became belligerent. It's like a switch went off in his head and he began yelling and throwing up his hands acting as if he wanted to fight me. At that moment I became terrified, His wife had to tell him to go to the back. This was UNPROFESSIONALISM AT IT'S FINEST!!
MY SISTER AND I WERE SOME OF YOUR 1ST CUSTOMERS AFTER THE HURRICANE HARVEY.....
I HATE WE HAD TO PART WAYS LIKE THIS LYNN.
Lynn wants to be understanding, but her husband is a ticking #TIMEBOMB
I really like Lynn's work. That's why I made every attempt to try and resolve this the easy way.....but her husband has made things very difficult!! read more