I have been a member of club orange for YEARS and been coming to this location forever; I've only…read morebeen to another location once. About a year ago this location was bought by a new owner and they started making changes. It's taken about a year, and I'm finally over it and making my final decision and reviewing. First issue, when the new owner came around she let go many of the seasoned employees and all of the waxers that I was familiar with were replaced or left. Most of the new staff were friendly (some had major attitude issues) but it was hard to find someone I really liked (gotta feel pretty comfortable with someone in order for them to be touching around in my private areas). Just recently after a year of trying to find a good provider, it seems there has been another mass exodus of employees and everyone is new again. New isn't bad, but inexperience is. I've now seen 4 different girls and all of their wax techniques are different. Some use HUGE strips and some you can tell are rushing. Every time I leave, I'm in throbbing pain and the area that was waxed is very tender. This is not something that use to happen in the past. But now, this past year under new ownership, I don't think I've left feeling 100% satisfied about a wax once. Secondly, it seems that they are cutting costs and corners in some of the most ridiculous places. They switched the pre-wax wipes to these garbage wipes that are so flimsy they rip when you try to use them. The draping paper towels they use are smaller and more see through as well. It's little things that once you've been coming to a business for years, you notice when they change, and especially when they change for the worse. Lastly, three times in a row now when I arrive for my appointment during business hours, the front door is locked and no one is at the front desk to notice to open the door for me. I have to call the number and ask to be let in. This location is not in a sketchy part of town and there is absolutely no reason for the front door of an establishment to be locked during business hours. If you want to have the front door locked, then there should be a team member at the front ready to open the door at all times. Customer should not have to stand outside and wait to be let in after they call. I am not planning on canceling my membership, but I might try out a different location that's not owned by this person. I use to love Waxing the City and would rave about how great the membership was. I wouldn't recommend this location to anyone now.

Do not sign up for a membership, you won't be able to cancel it. After trying to cancel Dec 8th,…read moreJanuary and May, I had to finally call Amex and get them to block the charges. I called numerous times and they always say Management isn't in. What a scam.

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!

Tiffany is a waxing and facial rockstar. She definitely knows her stuff. The vibe is overall…read morerelaxing. She makes sure that you are as comfortable as you can be and is very personable which adds another level of comfort. I've gone to her for multiple services and I've never left disappointed. One of the services that I got was a back facial. What is a back facial, you ask? Well, let me explain. My back was very, very dry and was itching a lot. I mean, to the point that it was bothering me. A back facial fixed that right up. After that, my back felt moisturized and refreshed. I highly recommend it, especially during the winter months. I've also gotten a personalized facial and dermaplaining. My face was hydrated and super smooth. After that, my products at home felt like they were giving me more bang for my buck. I've gotten waxing services from her as well. She takes great care to make this service as comfortable as possible for you. I mean, it's not the most pleasant thing in the world, but I've had wayyy worse experiences. It's worth it to give her a shot to change your mind about how bad waxing is. And the cherry on top is, she is super nice and listens to exactly what you want done and what your goals with skincare are. She is actually amazing! She 100% deserves 5+ stars.

Tiffanie is an excellent esthetician. She can take care of all of your skincare needs from facials…read moreand extractions to waxes. She's very knowledgeable about skincare and her craft. The space she's in is quiet, comfortable, and relaxing. The intake process was very thorough, inquiring about my history and preferences. Her customer service is out of this world and the services themselves are wonderful. I've been to her twice and I overwhelmingly prefer her brazilian and vagacial services to the major wax chain I was using.

I booked a haircut with Adrianna by mistake on my part; as I thought I booked another stylist…read more What a happy, happy accident. She was so charming and thorough. She asked me numerous questions about what style I wanted and didn't start until I finished. What she created was a photograph of everything I described and I received THE BEST HAIRCUT OF MY LIFE!!!!! I always say the sign of a good cut is when you can style it the same way as the stylist did the first time you wash your hair. Slight layers and a cut to my collarbone took me 15 minutes to dry and style and my hair looked PERFECT. I recommend Adrianna to anyone who books a haircut as she is a treasure!!!! Thank you Andrianna.

OK, how do I put this delicately?…read more I didn't have an awful experience, and i would go back. The spa itself was nice and clean. The front desk staff was very welcoming when I entered. My technician was pretty much on time. So, you may be wondering why the three stars? Well, I'll break it down for you. When I was taken back to the room for my appointment, the person that was doing my service SEEMED very knowledgeable. I was getting eyebrow lamination, getting my eyebrows dyed, getting my lashes lifted and also dyed. Everything seemed to be going well during the services, but that all ended when she was done and handed me the mirror. I couldn't believe what I was seeing. My eyebrows looked CRAZY! I was in shock, they were HUGE and black. Theres NO way she thought they looked remotely good. She did tell me that they would calm down after a few days, that they just looked like that because I just had them colored. Mind you, I have black hair, so they shouldn't have looked that crazy. I mean, they took on a life of their own. A few days passed and they still looked like they were about to jump off my face. I saw my sister about a week after I got them done and she said... WHAT HAPPENED TO YOUR EYEBROWS?!?!? I was like... its good to see you too. I mean the brows were very noticeable. Its been awhile now, and they aren't like they used to be. Thank goodness, but it did take awhile. She also didnt do a very good job shaping them, and I noticed some of my brow looked like it had a small chunk out if it. That part is still growing back in. I also dont know what's happening, but some of my brow hairs are LONG. I don't know how that happened, maybe its just a sign of aging, but I do wish that she would have trimmed them and gave me some kind of shape to them. Needless to say, my brow experience wasn't the best. My eyelashes on the other hand looked great! I loved them. I'd go back for my eyelashes again, but I'll leave my brow work to someone else. When I was leaving and went up to pay, they rang me up. I noticed that there wasnt a spot to leave a tip. I asked them and they said that they were a no tip spa. I wasnt mad about that at all. So my experience wasn't the best, but I think that it wasn't super bad either.

Anne's Wax Spa is hands down one of my favorite places to go. From the moment you walk in, the vibe…read moreis warm, welcoming, and relaxing. Anne herself is such a kind and genuine person, and you can really tell she cares about her clients and the overall experience. She's chosen the best team to work alongside her, everyone is professional, friendly, and makes you feel completely comfortable. The quality of their work is consistently top-notch, and I always leave feeling well taken care of. What I love most is that it's not just about the service, it's about the atmosphere too. The space is clean, calming, and has such a positive energy that makes the whole experience enjoyable. On top of that, the prices are very reasonable for the level of care and detail they put into everything. Between the quality, the people, and the overall vibe, Anne's Wax Spa is truly a gem, I wouldn't go anywhere else.

I came here after purchasing a Groupon and while the prices was great, and the service went well…read morewell bothered me was the fact that I scheduled an appointment and I wasn't serviced until an hour later. It came off as if the ladies before me kept adding on more services, which I wish that they would have asked them to come back another day as it threw my schedule off, and I did find it quite inconsiderate however, overall the waxer was great, and I do feel as if their prices are very fair although I do not think I would return simply for the fact that I would want to go to the establishment. I respected my time. If you have a more flexible schedule, then I would surely recommend.

Wonderful. Tamara make you fell like you've been friends forever. The atmosphere is warm, welcoming…read moreand relaxing. I will follow her anywhere

Painless experience. Super nice service and the owner! Will be back again and again. Highly…read morerecommended!

Possibly the worst manicure I've ever had. I made an appointment for this past Thursday at 4:30 pm…read morefor a refill. I asked "Peter" the receptionist if it could be done in an hour and he said yes. I got there and the lady started soaking my nails in a grocery store plastic bag with acetone soaked paper towels. Weird but ok. After 15 minutes of that, she announced "you have solar nails and we don't do that"! Really?? Your website says you do. See pic. She replied that their website was out of date like that absolved her of any responsibility! It took her 40 minutes of paper towel soaking, sawing away with an electric file and slapping on acrylic to finish one hand! She acted as if she wanted to quit then and actually told me that I should go back to my former nail salon. No joke. She finally finished 1 hr and 20 minutes later despite the promised 1 hour by Peter. My nails were so poorly done. And to boot 3 DAYS LATER my nails are bubbling from beneath the surface. See pic. Just horrible and a complete waste of time and money.

Came here today for the first time to get a haircut since it's a walking distance from where I…read morelive. Adriana is amazing! My favorite now! She uses the right products to restore my hair shine and getting rid of the hair frizz, too. Most of all, I'm impressed about her haircutting skill! Thank you so much Adriana!

I received a modified Brazilian, tummy strip & underarm wax with Stephanie. My experience was…read moreexcellent. She was friendly, fast, efficient & most of all I felt very little pain! The place is clean & has a great vibe. They've closed down their Westheimer location & I had a coupon for there, but they gladly honored it here. I will definitely be back & will be booking with Stephanie!

I grew my eyebrows for over four months so that I could get my eyebrows done by a professional. It…read morewas a horrible choice going here. It's been two weeks and I can't get over the fact that they messed up my eyebrows. I'm so disappointed.

So I have been here twice and since I moved to Texas and this is my new nail shop! My first visit…read moremy nails were nice but my full set turned to a half set by the 2 week mark!! However, it has been 2 weeks since my last visit and not a nail has budged!!! Julie did a remarkable full set this time, and Cindy performed the best pedicure I have ever had 2 visits in a row. She is amazing, very patient and consistent. The tired feet pedicure/massage is the absolute best! A big plus is that they are waiting on you to arrive and they offer a complimentary drink. I chose white wine each time. This place also gives you a chance to spin the wheel for free gifts, discounts on services and more!! I will be back to see Julie and Cindy! I hope I spelled their names right!!

I came in today for my third builder gel set here and overall, each visit has been okay. I…read moregenerally like the way my nails are done. However, as I was leaving today, I noticed I hadn't received a receipt so I asked for one. When I got to my car and reviewed it, I saw I had been charged an extra $10 for a "nail fix." That was confusing to me because I came in for a builder gel set on my real nails and they had done my previous set as well. I went back inside to ask about it and was told by the manager that the charge was because I had partially removed the gel from two of my nails. I explained that the gel had started peeling after two weeks, so I removed part of it myself this morning knowing I was going to come get them fixed after work today. My main concern is not necessarily the $10 itself, but the lack of transparency. Three different employees assisted me today between my pedicure and gel set and at no point was I informed there would be an additional charge. When I asked why no one thought to alert me, I was told they "thought I knew." Very odd response for it only being my 3rd time. I was initially excited to find a new nail salon that provided good service and transparent pricing, but adding charges without communicating them beforehand (and then making excuses for the lack of communication) makes me reconsider returning

Some salon owners are "Meena" than others. This one doesn't seem Meen at all, despite the name…read more Barbi found the salon not long ago, and she really likes it. We both think they have good rates on everything, and do a lot of very glamorous attractive sexy work, and they deserve the credit. Barbi has enjoyed coming to Mina's lately, sometimes more than others. It's definitely a good salon and gets the job done.

I absolutely love this small business. I've been coming here for about 5 years. They treat me like…read moretheir own family. Customer service is excellent. I would definitely recommend this place!!