I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

Massage was great. The place was very clean. The masseuse listened to my requests and did a great…read morejob. Felt better immediately.

I recently had a 60 minute Thai combo massage at Xia's last week. CiCi was my masseuse and she was…read moreawesome. It really was a great massage and I still feel relaxed days later. The place is very clean. I plan on going again in the near future. I highly recommend them!

Pat was great Very clean would recommend to everyone…read more Very easy access My back and neck are cured

This is my second visit and I loved it just as much as the first visit. I was able to book online…read moreand arrived a few minutes before my appointment. I completed a form to identify my pain points and potential health problems. I opted for a medium pressure massage and no essential oils...big mistake lol. The essential oils helps them glide their hands across your body so since I didn't get oil I got a lot of pressure in my trouble spots. The room was quiet, clean and the music was soft and relaxing. The service and price point makes this a must try just don't forget to add the essential oils lol!!

I felt like family when I walked into this place, the owner was so sweet and kind to my boyfriend…read moreand I. My boyfriends massage was great, my lady took a while to understand what it was that I needed. I hurt my neck and wanted her to focus on relieving that pain like I mentioned prior to the massage but I think she forgot. I partially my fault because I speak up until later into the massage but once I did she focused on the area I needed and it was nice for the last 20 min. I still rate them 5 stars and will be coming back.

Got a Swedish but asked for a deep tissue in my shoulder area where I had insane knots from…read moretension. I loved that I was able to make an appointment within two hours even on the weekend. The place was quiet and clean, and conveniently located. The massage was fantastic and I felt that muscle soreness the next day which is always a good sign.

Helen was amazing!! This was one of the best if not the best massage I have ever had! She found…read moretension I did not even realize I had. I will most defiantly be back and I will be sending my husband as well!

Highly recommend! I have been going to the SL location for some time and now go to the TMC location…read moreand love it so much. Helen is a healer and incredible at what she does. I always feel so much better!

Nice and serene. Relaxing. I drove by before and thought I would finally try this place out. I am…read morepretty relaxed now afterwards and it's only $25 for a whole body massage

We did a couple's massage and it really good. Especially with the prices already being very…read morereasonable. Definitely would recommend and will be back.

I cannot believe this spa is literally in my backyard, my discovering it years after residing in…read moreRiverstone. I don't know where to start other than to say they surpassed my expectations! Emily was amazing! From start to finish they did not disappoint. Ecstatic to have discovered such a well-rounded spa so close to home!

Cloud9 is tucked away behind a larger strip center off of highway 6. Upon entrance, you're greeted…read moreby the front desk and a small sitting area with 3 sofas. My friend and I came here on a Friday with booked appointments. The front desk lady wasn't the nicest - she had an attitude with one of the masseuse and was quite rude to her so that was off putting before we even started our treatments. Shortly after sitting down, I was brought in for my massage. I opted for the deep tissue and it was pretty good! I've had a couple of better massages in the Sugar Land area but I could tell my masseuse worked really hard to give me a good massage and adjust to my needs. For the first half of the massage; there was no music but that was turned on halfway through. I will say that it's pretty crazy to charge $10 extra for aromatic oils, on top for the $75 hour long massage. My friend really enjoyed her facial, so I'll likely try that next time. Overall, given the rudeness of the front desk, even with a good massage I'm not sure I would be back,

Enjoyed a 30 min foot reflexology massage . Clean and quaint place. Typical asian feel.read more

My boyfriend and I went here for the first time yesterday. We got an hour couples massage. The room…read morewas very nice. We both had absolutely amazing massages. I had Ricky and he had Coco and seriously we can't wait to go back. I've had many massages, easily over a hundred and I think I have to say this was the best massage I've ever had! He knew exactly what he was doing, where my knots were, the right way to massage them out and the correct pressure. I can't more highly recommend Zen Massage.

Worse deep tissue massage I have ever had. Price was to high and the lady couldn't understand…read moreEnglish.

Well as I have said Yelpers I will let you know who is legit and who is not when it comes to…read moremassage and this place is absolutely not legit first of all they make you pay first then they dried doing inappropriate things you turned them down and they give a half ass massage and tell you they are done after only 30 minutes when you paid for an hour. Absolutely unrecommended will not ever be back.