Pat was great Very clean would recommend to everyone…read more Very easy access My back and neck are cured

This is my second visit and I loved it just as much as the first visit. I was able to book online…read moreand arrived a few minutes before my appointment. I completed a form to identify my pain points and potential health problems. I opted for a medium pressure massage and no essential oils...big mistake lol. The essential oils helps them glide their hands across your body so since I didn't get oil I got a lot of pressure in my trouble spots. The room was quiet, clean and the music was soft and relaxing. The service and price point makes this a must try just don't forget to add the essential oils lol!!

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

Mae don't play!!! She knows my body so well! Been coming here for years! I really enjoy the deep…read moremassages she gives me. I feel sooo relaxed afterwards!! That reminds me that I have to make another appointment! ;)

My wife had a terrible experience here. The therapist was rough and laughed when my wife cried out…read morein pain. Since the massage, my wife has been in more pain than before. Afterward, they demanded a tip. She offered $10, approximately 15%, but the therapist asked for $15 instead. Laughing at a customer's pain and pressuring her for a larger tip is unacceptable. We will not be returning.

Palais Massage is amazing! It's only 2-3 minutes from us, which makes it incredibly convenient…read more I've had massages with three different therapists here, and every experience has been fantastic. I prefer a gentler touch rather than deep pressure, and they've always listened to my preferences and tailored the massage to exactly what I need. I go here primarily to relax and unwind, and they never disappoint. Luna and Amy are both excellent! The prices are also VERY reasonable compared to other places, making this a wonderful spot for a relaxing, affordable experience. Highly recommend! I will be booking them once a month for self care. I like going on a Friday or Saturday night so I can come home and go to sleep waking up refreshed the next day!

Amazing massage! Amy did wonderful on my back and especially my feet. My feet were hurting like…read morenuts before I came in and she rubbed the pain away. She was very kind and checked on me the entire time to make sure I was comfortable. I will be back!

This is a great place to get a full body massage. Abby does a wonderful job of relieving the aches…read moreand pains and tight muscles in my neck and shoulders. The foot and leg massage is very relaxing also. The prices are reasonable here. This is a great place to get a massage, since it is very clean and Abby is polite, professional and does a great job. David R.

I came here a few times and it was okay and the reason why I tolerate them is because it's so close…read moreto our house. when I finally went back today they told me that it was only by "appointment" which they never did before and they didn't have signs in the front about "appointment only"

Don't waste your time or money! Seek help ELSEWHERE! Massage was bad and atmosphere was cold and…read moredark. It was a miserable time and I'll NEVER go back!

Friendly nice and pretty good massage make sure to tell them exactly where you have pain or…read moresoreness so they focus on them areas.

If you're looking for a place to come for a massage, they never disappoint! I have been here a few…read moretimes, both making an appointment and also as a walk-in. I have been here multiple times and they have a few different services that they offer. I've done both a table massage and the one where you leave your clothes on and you get seated in a room with others in this big chair that reclines back. Both were really good, but I prefer the table massage and undressing since I hold a lot of tension in my shoulders and lower back. Everyone is always super nice, but don't expect any luxurious spa experience. The place is clean and they get you in and out! It's definitely a place to come to if you have tension that needs to be released and just want a massage.

I came here to get a massage today after work and this was by far, my best experience ever when…read moregetting a massage. I got the full body salt scrub and exfoliation for one hour and 30 minutes of a foot massage. I feel brand new! The vibe is calm and relaxing. I felt like a queen coming here. The front desk person was so kind and helpful explaining to me the services. The person that massaged me was also very kind and clear. I highly recommend this place and would definitely come back again to get all my skin exfoliated. You might get grossed out with the sensation of all the skin on you. The aftermath was pretty gnarly lol, but now I'm soft!

Went to get a massage. Late at night... 12:40. I drove out there and called to ask exactly where…read morethey were at. VERY unprofessional. She was mad that I didn't know the exact adress. She calnceled and hung up on me. I am pissed that I made the drive for nothing.

Nicky was fantastic. She hit all the areas that I requested at the beginning of our session…read more Definitely helped in the upper and lower back areas. Thank you.