I have been a member of club orange for YEARS and been coming to this location forever; I've only…read morebeen to another location once. About a year ago this location was bought by a new owner and they started making changes. It's taken about a year, and I'm finally over it and making my final decision and reviewing. First issue, when the new owner came around she let go many of the seasoned employees and all of the waxers that I was familiar with were replaced or left. Most of the new staff were friendly (some had major attitude issues) but it was hard to find someone I really liked (gotta feel pretty comfortable with someone in order for them to be touching around in my private areas). Just recently after a year of trying to find a good provider, it seems there has been another mass exodus of employees and everyone is new again. New isn't bad, but inexperience is. I've now seen 4 different girls and all of their wax techniques are different. Some use HUGE strips and some you can tell are rushing. Every time I leave, I'm in throbbing pain and the area that was waxed is very tender. This is not something that use to happen in the past. But now, this past year under new ownership, I don't think I've left feeling 100% satisfied about a wax once. Secondly, it seems that they are cutting costs and corners in some of the most ridiculous places. They switched the pre-wax wipes to these garbage wipes that are so flimsy they rip when you try to use them. The draping paper towels they use are smaller and more see through as well. It's little things that once you've been coming to a business for years, you notice when they change, and especially when they change for the worse. Lastly, three times in a row now when I arrive for my appointment during business hours, the front door is locked and no one is at the front desk to notice to open the door for me. I have to call the number and ask to be let in. This location is not in a sketchy part of town and there is absolutely no reason for the front door of an establishment to be locked during business hours. If you want to have the front door locked, then there should be a team member at the front ready to open the door at all times. Customer should not have to stand outside and wait to be let in after they call. I am not planning on canceling my membership, but I might try out a different location that's not owned by this person. I use to love Waxing the City and would rave about how great the membership was. I wouldn't recommend this location to anyone now.

Do not sign up for a membership, you won't be able to cancel it. After trying to cancel Dec 8th,…read moreJanuary and May, I had to finally call Amex and get them to block the charges. I called numerous times and they always say Management isn't in. What a scam.

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!

I booked a haircut with Adrianna by mistake on my part; as I thought I booked another stylist…read more What a happy, happy accident. She was so charming and thorough. She asked me numerous questions about what style I wanted and didn't start until I finished. What she created was a photograph of everything I described and I received THE BEST HAIRCUT OF MY LIFE!!!!! I always say the sign of a good cut is when you can style it the same way as the stylist did the first time you wash your hair. Slight layers and a cut to my collarbone took me 15 minutes to dry and style and my hair looked PERFECT. I recommend Adrianna to anyone who books a haircut as she is a treasure!!!! Thank you Andrianna.

OK, how do I put this delicately?…read more I didn't have an awful experience, and i would go back. The spa itself was nice and clean. The front desk staff was very welcoming when I entered. My technician was pretty much on time. So, you may be wondering why the three stars? Well, I'll break it down for you. When I was taken back to the room for my appointment, the person that was doing my service SEEMED very knowledgeable. I was getting eyebrow lamination, getting my eyebrows dyed, getting my lashes lifted and also dyed. Everything seemed to be going well during the services, but that all ended when she was done and handed me the mirror. I couldn't believe what I was seeing. My eyebrows looked CRAZY! I was in shock, they were HUGE and black. Theres NO way she thought they looked remotely good. She did tell me that they would calm down after a few days, that they just looked like that because I just had them colored. Mind you, I have black hair, so they shouldn't have looked that crazy. I mean, they took on a life of their own. A few days passed and they still looked like they were about to jump off my face. I saw my sister about a week after I got them done and she said... WHAT HAPPENED TO YOUR EYEBROWS?!?!? I was like... its good to see you too. I mean the brows were very noticeable. Its been awhile now, and they aren't like they used to be. Thank goodness, but it did take awhile. She also didnt do a very good job shaping them, and I noticed some of my brow looked like it had a small chunk out if it. That part is still growing back in. I also dont know what's happening, but some of my brow hairs are LONG. I don't know how that happened, maybe its just a sign of aging, but I do wish that she would have trimmed them and gave me some kind of shape to them. Needless to say, my brow experience wasn't the best. My eyelashes on the other hand looked great! I loved them. I'd go back for my eyelashes again, but I'll leave my brow work to someone else. When I was leaving and went up to pay, they rang me up. I noticed that there wasnt a spot to leave a tip. I asked them and they said that they were a no tip spa. I wasnt mad about that at all. So my experience wasn't the best, but I think that it wasn't super bad either.

Anne's Wax Spa is hands down one of my favorite places to go. From the moment you walk in, the vibe…read moreis warm, welcoming, and relaxing. Anne herself is such a kind and genuine person, and you can really tell she cares about her clients and the overall experience. She's chosen the best team to work alongside her, everyone is professional, friendly, and makes you feel completely comfortable. The quality of their work is consistently top-notch, and I always leave feeling well taken care of. What I love most is that it's not just about the service, it's about the atmosphere too. The space is clean, calming, and has such a positive energy that makes the whole experience enjoyable. On top of that, the prices are very reasonable for the level of care and detail they put into everything. Between the quality, the people, and the overall vibe, Anne's Wax Spa is truly a gem, I wouldn't go anywhere else.

I came here after purchasing a Groupon and while the prices was great, and the service went well…read morewell bothered me was the fact that I scheduled an appointment and I wasn't serviced until an hour later. It came off as if the ladies before me kept adding on more services, which I wish that they would have asked them to come back another day as it threw my schedule off, and I did find it quite inconsiderate however, overall the waxer was great, and I do feel as if their prices are very fair although I do not think I would return simply for the fact that I would want to go to the establishment. I respected my time. If you have a more flexible schedule, then I would surely recommend.

Wonderful. Tamara make you fell like you've been friends forever. The atmosphere is warm, welcoming…read moreand relaxing. I will follow her anywhere

Painless experience. Super nice service and the owner! Will be back again and again. Highly…read morerecommended!

Possibly the worst manicure I've ever had. I made an appointment for this past Thursday at 4:30 pm…read morefor a refill. I asked "Peter" the receptionist if it could be done in an hour and he said yes. I got there and the lady started soaking my nails in a grocery store plastic bag with acetone soaked paper towels. Weird but ok. After 15 minutes of that, she announced "you have solar nails and we don't do that"! Really?? Your website says you do. See pic. She replied that their website was out of date like that absolved her of any responsibility! It took her 40 minutes of paper towel soaking, sawing away with an electric file and slapping on acrylic to finish one hand! She acted as if she wanted to quit then and actually told me that I should go back to my former nail salon. No joke. She finally finished 1 hr and 20 minutes later despite the promised 1 hour by Peter. My nails were so poorly done. And to boot 3 DAYS LATER my nails are bubbling from beneath the surface. See pic. Just horrible and a complete waste of time and money.

Came here today for the first time to get a haircut since it's a walking distance from where I…read morelive. Adriana is amazing! My favorite now! She uses the right products to restore my hair shine and getting rid of the hair frizz, too. Most of all, I'm impressed about her haircutting skill! Thank you so much Adriana!

I booked an appointment for a Facial & Stretch Mark Treatment. The results are impeccable the…read morefacial left my face looking polished and one week later I could see my stretch marks clearing up. I'm truly impressed with belladoa beauty bar I will continue to be a customer.

From the owner: Belladoa Beauty Bar is all about enhancing your natural beauty. Our skilled professionals use…read morenatural rich ingredients to ensure a polished look for all clients. We offer a relaxing experience with great results.

Serene Wax Boutique is hands down, THE BEST wax boutique ever! I remember feeling nervous the first…read moretime around and I researched until I couldn't anymore, I booked many appointments and ended up canceling, until I found Serene (and honestly I had no clue why I stuck with it lol) it was fate, I guess...but I've been going since January and I still remember Spencer walking me through the entire process and making me super comfortable. I've been going ever since and I absolutely love it! It's quick and painless. Fast forward to after the COVID-19 pandemic has slowed down, Serene has taken many measures like requiring face masks, checking temperatures, and even having us wait in our cars, so that we are in contact with as little people as possible. I am so happy with my results and I will continue going to Serene for life. P.S. Check out their waxing packages, I recommend them because it'll save you money in the long run!

I received a modified Brazilian, tummy strip & underarm wax with Stephanie. My experience was…read moreexcellent. She was friendly, fast, efficient & most of all I felt very little pain! The place is clean & has a great vibe. They've closed down their Westheimer location & I had a coupon for there, but they gladly honored it here. I will definitely be back & will be booking with Stephanie!

Meh... I liked it... I was greeted with a hurried hello and it kind of threw me off for a minute…read morebecause the lady was a bit abrasive when I walked in... Again, I always tie how I am treated in the "Nail shop" to what is really going on in the world and that's straight up PRE-Judgement and I absolutely dislike ppl that go off of the notion to treat all of another race the same... the service was subpar. Anywayssssssss, the service was AIIIGGHT... I would not go back. Now I look at the nails I got done and did not like it then or now.

Customer service here is phenomenal. They are so accommodating! I called to inquire about a service…read moreand came immediately. Upon arrival I was greeted with a kind face and immediately serviced. I believe my technicians name was John, and he gave me exactly what I was looking for in a timely manner. They even gave me a bottle of massage lotion as a Christmas gift! I thought that was so incredibly kind. I will definitely return! Thank you all for your service!

Some salon owners are "Meena" than others. This one doesn't seem Meen at all, despite the name…read more Barbi found the salon not long ago, and she really likes it. We both think they have good rates on everything, and do a lot of very glamorous attractive sexy work, and they deserve the credit. Barbi has enjoyed coming to Mina's lately, sometimes more than others. It's definitely a good salon and gets the job done.

I absolutely love this small business. I've been coming here for about 5 years. They treat me like…read moretheir own family. Customer service is excellent. I would definitely recommend this place!!