Never going back. Walked in and it was nearly empty. After waiting over 35 minutes we were told to come back later. Would've been fine if we'd been told when we got there that it would be awhile. Never recommending to anyone else ever again even though we've been going there for many years. We've always put up with the wait even when an appointment was made but this was ridiculous. Haven't had good service in a long time anyway. read more

This is the best nail place I have been to in Anchorage. Very clean and excellent massage chairs! You get a great hand, shoulder, or leg massage depending on whether you get the mani or pedi. Although I have never been turned away for not making an apointment, they do get very busy after work and on weekends. If your toes need a little TLC in the long Alaskan winter, I recommend taking them here! read more

I would not recommend this nail salon. I used to love coming here, but the last three visits have left me unsatisfied, especially my most recent one. First, they will not discuss pricing with you. I have told my nail techs exactly what I wanted, and studied the pricing very closely, only to have $10-20 mysteriously added on. Second, they are very focused on getting you in and out. The last shellac manicure I received from the owner, she had another client sitting next to me waiting to be serviced, so she decided to rush my entire manicure and left one of my hands noticeably matte and the other shiny. She studied my hands for a second, asked me what I thought, and before I could respond, told me to have a good day and started on the next client. Third, you will not be ensured longevity. I feel confident saying this as my shellac manicure done by the owner chipped within one day, and my pedicure done by the same nail tech (twice) managed to chip within two days. If you've ever had a pedicure done, you'll understand that having your toenails chip within two days is almost impossible. read more

Went there for the first time based on Yelp reviews and I wasn't disappointed. Its located inside University Center close to the old Natural Pantry location. Both my daughters and I had mani /pedis. The calf and foot massages were wonderful and the technicians took their time with polishing. We all got designs on top of the polish ($5 extra). One of my daughter's liked hers but the other wanted hearts in honor of Valentine's day coming up and the technician was only able to do a flower so she was a bit disappointed. I really liked my design and the tech took his time and did an amazing job. I will be going there again and I would recommend Pro Nails. read more

My wife and I have been loyal 15+ years clients of Pro Nails. I was Severely disappointed tonight. Appointment was for 6:00 pm for Mani/Pedi for both. Signed in at 5:35 pm (Early). Made sure someone saw us and politely said hello. About 5:50 pm another couple signed in, They must be more regular than we are as a couple of people acknowledged them and with in 5 minutes they were seated and getting their pedi's, Ok I guess. Then another person got in before us. Finally at 6:15 pm, we were taken back get our pedi's started. Water was Cold. One of the ladies heard us talking about it and put some heat into it. She mentioned to a guy to check on us and he just walked over and turned everything she did off even after I said no we are fine now. Then after awhile, he was the one to do my wife's pedi. During her pedi, he left her 3 times. First to move a fan cause he was hot, then to talk to someone and move some some stuff off a table, then to talk to someone up front and turn over some paperwork he picked. He did all these things and never once changed his gloves. Isnt this a sanitary issue?? Oh yeah, I forgot to mention 3 ladies came in shortly before 6:00 pm, they were seated moments after us and had people starting their pedi's before anyone came over to do my pedi. My wife even mentioned to the guy that her and I were together and shouldn't someone be doing my pedi before they start someone else's? He said oh I already told someone to come get started on his pedi. Okay. Finally my pedi has started and I am getting in the forgive and forget mode. My leg massage was working. So we get seated to get our man'si done. Water BOILING HOT. Okay, we are dealing with it and laughing how it is one extreme to the other. The guy has been working a few minutes on my wife's nails, gets up and goes up front. Comes back and tells my wife she need to move to another as he has a customer he needs to take care of and someone else would be doing her nails. Again No Changing of the Gloves and What made this new customer a bigger priority than my wife?? Ever since they moved into their new part of the mall, there service has been dropping. I cannot say I will never go back BUT I am going to try a new location out. It is a sad. I live 5 minutes away and do not feel valued their anymore. read more

Worst customer service experience EVER! Made an appt. for two, we showed up on time I might add, got seated in chairs and there I/we sat. 30 minutes later my water was cold and still nobody to "start" my service. We had lunch resies so we decided to leave. Heard it was good from a gal at work but seriously beg to differ. Don't go unless your have an extra 30-45 minutes to wait to even get started for the service. read more

I don't know if I'm spelling her name correct but One is the one. I have been going to her for four years and she is so nice and does a wonderful job. I hate to recommend her as it will be harder for me to make an appointment but she deserves the recognition. read more

Awesome!!!! Just had my nails done and they look great as always. This is my 5th year going and plan to keep going. I have never been dispointed. You want either. read more

I love my acrylics!!! Very clean place. The staff was very kind and polite. Good prices. Will defiantly be back :)

First time at Pro Nails and was injured by an older lady who appeared to be the manager. She bumped the sanding tool against my skin. It began to bleed. She then proceeded to scrub it with antiseptic very hard. After about 10 minutes, she then took another tool and picked off the chipped skin. Talk about pain. That was not a pleasant experience. It is now 6 days later and it's oozing puss. Thanks Pro Nails. read more

Today is the the only time I'll ever give Pro Nails my business! I wasn't impressed with the service I recieved, the foot and leg massage was the worst, EVER! I didn't know that you could get different levels of pedicures, until someone else was asked if they wanted regular or...deluxe is what I think I heard. I am at least glad for one thing, that I'll only give them my money once!! read more

Do not, i repeat, do not get a Shellac Manicure at Pro Nails. They do not use finger tip foils and require you to soak your hands in 100% acetone if you have shellac already on!!! Additionally the shellac that I had was taking a long time to come off and the "technician" used a grinder to remove the shellac, causing my finger nails to throb all night (I have natural nails and have never had my nails grinded down before). The technician also angled my nails, after I asked several times for her to NOT do that, and now 5 out of 10 of my nails have a break at the base. I have been getting shellac done for over 2 years now all over the US and Alaska has to be the worst place to get shellac done. These nail salon up here do not know how to properly do it, especially Pro Nails. The Technician also at the very end of the shellac process used a nail file to do a final file of my nails. I have never had this done before, and I now know why. I only had my shellac done a week ago and the tips are already coming up and there is dirt in-between my nails and the shellac. PLEASE TOP GIVING THIS NAIL SALON YOU BUSINESS. read more

If I could give zero stars I would. My visit tonight started off business as usual for a nail salon; sign in, wait, be seated for service. Once I was seated at one of their pedicure stations I proceeded to soak my feet and wait for the next step, the cleaning, clipping and all other details of a basic pedicure. My problem started here, when the technician began to cut my nails. She cut them perfectly. That is if my ultimate goal was an ingrown toenail festival in my shoes. I asked her not to cut the sidewalls of the nails at which point she laughed, shrugged and said "oops." I asked her again not to cut the sides and she promptly did the same thing to the other foot. Not just one or two toes, but all ten were cut too short and all with the sidewalls clipped into the nail bed. Sweet. I went along with the rest of the pedicure annoyed and anticipating the pain it was going to be to grow out the horrendous massacre that had just taken place on my poor nails. When she polished them she missed half the nail and then dismissed me to go sit under the drying light. Thanks again, I'm currently selling tickets to the aforementioned festival. read more