Sorry ProForce, I had to do it. I recently purchased an item that's happened not to fit my weapon. I spoke to an employee who said my only option was to return my item since they do not carry the one I need. I returned my product and was told it would take 7 to 10 days to get my refund. Not a satisfied customer after spending thousands of dollars with this establishment read more

Came here because my co-workers have made many purchases here. As for the the employees customer service, 5*. However it should not take 3 hours to wait to make a purchase and 2 1/2 to pick up your purchase. The owners should develop an appointment system to correct this issue. I have been directed to another store where it doesn't take 5 1/2 hours to make a purchase and pick it up. read more

Pro Force Law Enforcement - Picking up a firearm! - Guns & Ammo Near Me - Brea, California

I wish I could do a zero star review about this business. Well let's start. I called about a firearm and they told me it was in stock. I showed up to purchase a firearm and discovered it was about a three hour wait due to the high demand of firearms which they failed to tell me over the phone. Ok at this point I went home and decided to come back when I had time to wait around. When I came back, I waited the several hours to purchase the firearm which I expected and planned for. They told me picking up is quick and simple and no wait. Today I called to see if my background check cleared because I was instructed to call ahead of time. They said it was ready for pickup. I drove to Pro Force and they checked me in at the door saying it was a two hour wait. I said I'm only picking up and they said that's the wait for pickup. Well that would have been nice I'd you told me over the phone wouldn't it. Employee, "We are sorry." No you are not sorry, because you don't care buddy. One star for lazy employees who are not considerate of people's time. Terrible and most definitely last time I shop here. Thank you for wasting my time because it's not important to you guys. read more

I have bought several firearms from pro force and the customer service has always been top notch. Today was not the case. I didn't get the guys name but he was a a younger white male. I bought a flashlight that I ended up not wanting and wanted to exchange it for another one. Prior to going back I called to verify their exchange policy. I was advised as long as I had the receipt and everything was there it was not a problem. When I arrived, I told him I wanted to exchange the item I bought, and return it for another. He dumped the bag onto the counter and said," you want to return all this?" With a disgusting look on his face. He was trying to put the flashlight back into the box and the other employee told him, "help him 1st, then put it back in the box " He told him, " well he took it out of the box. " The rudest employee at Pro Force Brea. This kid needs to find another job if customer service is not his thing. We pay good money for the items we purchase there. read more

Go to Adamsons prices are a bit higher but customer service is great! I'm a police officer. I have had issues with their customer service in the past but I just thought that's the way it was. Today I signed in at 1639 and then was told to sit in my car [corona virus] I get it. I sat in my car until about 1730 So I went back to the front window. Nobody was at the front desk area. So I rang the doorbell. Waited. Waited.. waited.... and reluctantly rang the doorbell again. Someone came to the door. Asked what I needed. I told him I was looking to Make a purchase...He said he couldn't help me purchase because they weren't taking anymore customers. I reminded him I have already signed in. He looked at the list said oh yea, you are next. Go back to your car. Went back to my car to wait. At 1800 I decided to leave. They called back at 1804 saying they could finally take me. Nah I'll take my money elsewhere. read more

I was looking for a specific firearm. ProForce has been my go-to for years. I put in a request to be emailed when my firearm was in stock. After about a week, I got the email. I paid for the gun online & also received the serial number so I could get a Chief's letter. Good to go! Well, I received a call from Tyler in the Brea store. There had been an issue and my firearm had been sold. I explained that I had been having a hard time trying to find what I was looking for. Tyler said he would put me back on the waiting list. Less than an hour later, Tyler was able to locate the firearm, this one had a few bonuses that I hadn't anticipated. This was a good thing and I was back in business! I went down and met Tyler the next day. The firearm was exactly what I wanted and the deal was completed. I don't live or work anywhere near ProForce but I'm always willing to make the drive because of the customer service. Thank you Tyler and ProForce. read more

1st time shopping at this location.. Staff was super helpful and knowledgeable. Tyler assisted me through my entire buying process.. Great guy and thorough!!! read more

I made appointment on Wednesday for Saturday and to hold the firearm I was going to buy (5 in stock) it was confirmed! I showed up Saturday to nothing on hold just my appointment I was SOL nothing they can do! Wasted a hour in a half drive! read more

My go to for Firearms, ammo and firearm accessories. If you're a Law Enforcement Officer it should be a no brainer for you too.

Very professional staff, that are extremely polite, very attentive & will ask any & all questions. Mikey, Jesus, Jim, Taylor, and the rest of the crew are outstanding! Yes, you will have to wait (say thanks to the COVID restrictions! Not Proforce's fault, they are just complying with the rules!) These folks are continually working, squeezing in a quick bite to eat while still completing the extensive amount of paperwork to ensure we get our guns. Bottom line, OUTSTANDING prices!!! Excellent customer service!!! And if you are concerned with your safety re: COVID, the shop is clean & the rules are followed! I have the choice to shop elsewhere, I choose to shop here!! read more

First of all, thanks you all for being there for us during the pandemic. Eric! The most, the best service that I have ever get in the past than any stores and industries. Organized, thinking the goods for customers and Agile! Agile is the key by performing in both ways! In person and via the phone. Role model can absolutely to be promoted in many aspect. Eric! Good services. read more

Will not sell to Emergency Department Registered Nurses. Spoke with Tyler and he said, "That is outside of our contract." Then he said an EMT in the emergency department could. Please explain to me how that works. Let me explain to you where the fire department drops their patients off, the EMERGENCY DEPARTMENT. Where do police officers, sheriff deputies, correctional officers, CHP and MET drop off their 5150 and 5585's, the emergency department. Where do all of those law enforcement agencies take criminals for medical clearance to book, you guessed it, the emergency department. I'm sick of not getting the credit or benefits of the aforementioned occupations. It is not FAIR! To add, where do all of those people go when they are acutely sick? Total BS! read more

Made my first purchase through their website. Process Was very easy. When I showed up to finalize the process was extremely easy and Christina was outstanding and knowledgeable throughout all. Arrived 2 weeks later to pickup my purchase and nothing changed. Although they do have a long waiting period to get customers in to complete the purchase, they do give you a time frame you'll need to wait and I must say both times I was done and out the door before the estimated time I was told. They have a customer for life with me. R. Rodriguez read more

The professionalism exhibited by this establishment is on another level. Everyone that I have interacted with has been beyond kind. Mikey & Taylor are both amiable and were a joy to deal with. However, the star thus far (may change as I plan on giving them much more business,) has been Jeremiah. This guy went out of his way to help me out on a given transaction and said kindness has propelled me to log onto my dusty old yelp account. I can only be compelled to hop on here if the service is par excellence or beyond the pale. Anyone who is taking a dump on this fine establishment either needs to take the wrinkle out of their underoos or just take their business elsewhere. They've went out of their way to accommodate with a clean rest room and waiting area if you're own automobile isnt cozy enough to handle with the Covid/Dystopian settting wait times. Prices are fantastic and they're not looking to take you to the cleaners like other gun shops in town. All first responders and others who qualify to use this shop should opt to give their business to these fine young souls. Pro tip- show up early. Staff members will usually roll out half an hour before the joint opens to create a waiting list. read more

Terrible customer service , plan on waiting for at least an hour over appointment time , I waited for 45 min past appointment time with 2 employees just standing around , prices are not so good it worth the poor service , and there inventory is very limited . I'll stick with Bass pro , turners and Sportsman's wear house,they act like they are doing you a favor by helping you and they are supposed to be serving first responders.. the place is a joke and I'll never go back again , as I watched to others walk out saying the same . read more

We drove down to So-Cal, from Northern Ca. Had set an appointment w/ area rep. But somewhere in translation the appointment got lost. The Assistant Manager Jake, was amazing the entire staff, really stepped up and took care of us. I would recommend these guys! Brea store rocks. read more

I go here for my firearm parts and supplies. Great customer service and friendly staff. Even during these busy times they are able to accommodate everyone that comes. Also the new setup they have since years ago is a better setup for buying and just checking out guns. Thanks Proforce Team you know who you are! read more

I visited Pro Force for the first time during the Corona Virus Pandemic. Lines at every gun store were around the building. Pro Force was no different, however, their system was much better in my opinion. It took me 2 hours to get into the store, but I had no problem with it. During this pandemic, you won't find a short wait anywhere at a gun store. One thing I liked is that I received a phone call when it was my time to enter. This was nice. It allowed me grab a bite to eat and wait in line from the comfort of my vehicle. Once inside of the store I encountered Tyler, my sales associate. He was knowledgeable and explained every gun available to me with my options for each. Never did I feel rushed. After waiting for such a long time, it felt good to know that I was still receiving good service. I'd highly recommend this store, and I'll be back in the future. read more

Went downhill, inventory limited, and poorly ran store. Prices are no longer what it used to be. Better options out there

Caution, this business has always been unfriendly ... you will wait hours to weeks to pickup your purchase. They charge your credit card and have you wait weeks. I WILL NEVER AGAIN SHOP THIS ESTABLISHMENT. 50 read more

To my fellow LEOs and/or EMS peers, DO NOT consider shopping here. They have absolutely no idea what they are talking about when it comes to firearm compliance in the state of California. I'm a DOJ instructor and I help run a friend's gun shop (years of experience under my belt) and these guys have absolutely no idea what documents they can use to sell firearms. There are ATF and DOJ requirements for paperwork when it comes to compliance and they do not know what is considered compliant or not. I have spoken to them many times and not only are they very rude, but they do not know what's considered compliant. Please beware. You may have all your correct documents to purchase a firearm yet they will tell you that you do not or vis versa. Some of the employees are SUPER nice but others are just horrible. Go elsewhere. read more

A great place to buy firearms and accessories. I highly recommend if you qualify to enter.

Profssional nd good customer service i purchased my first firearm hear, nd gave me good prize on my glock 17

If I could give zero stars, I would. ProForce knows they are a hot commodity because they are one of two dangerous weapons (AR) FFL holders in CA. Because of this, they know law enforcement personell will travel far and wide to purchase a rifle through them because they have no other choice (unless they want to drive to San Jose to the other FFL holder.) Due to the fact that you need proforce, and not the other way around, their customer service is subpar. I called to obtain info to purchase a rifle for patrol use. I received the stats (serial number and style number) from their employees to fill out my letter for my sheriff to authorize the purchase. I checked with proforce staff a total of three times to confirm the info was correct because I didn't want to drive four hours to be told "xyz is wrong" and have them refuse to sell me the rifle. Although three different employees from proforce told me the info on the letter was correct (yes, I checked three times. I didn't want to waste my time and be turned away) I was turned away because the style number didn't have two letters in it (letters three different proforce employees never told me to include.) The store manager (some brunette who's business card I promptly threw away because I won't be using it) refused to take any sort of responsibility for her employee's actions and said the error was on my end and there was "nothing" she could do about it. After reminding her multiple times that her store has a reputation for errors like this, I was told I could get a letter with correct info and drive (four hours each way) to obtain my rifle on another day. Proforce has a reputation in the LE community of turning away customers for "incorrect" or "incomplete" paperwork, although their employees provided those exact details for the paperwork to the buyer and claim they are correct. I know of two people (other than myself) who have been turned away in the last two weeks for the same circs. Proforce, get your act together. You lost a customer for life and I will gladly drive double the drive time to purchase my rifle if it means never giving you a cent of my business again. read more

I've been a customer here for over 3 years and probably visit at least once a month. Lets start with wait times. In the past it used to be an issue but they've upped their staffing and streamlined their process. Let's be honest, you are coming here to buy not to transfer, OC indoor range across the street can fill your PPT needs. Prices. Hands down you cannot beat their Glock prices. Whether it's online or any other brick and mortar/big retailer Proforce's prices are usually lower. Other pistol brands are always competitive and they have the widest selection in the area. Customer service is on point. I never feel rushed and all the guys there know their stuff. To name a few, Jesus, Jim, Gonzo are always helpful and the gm Mikey went above and beyond with a special order. If they don't have something in stock you are able to waitlist the item. They also host vendors from time to time if you are into swag and learning about the latest updates. The Sig Sauer rep was recently there and had stickers/hats and was showing the newest 320 lineup. read more

As far as I'm concerned I will never return. This has been an absolutely ridiculous experience. I called them this morning first thing and was told to come on down will get you in and there was no need for an appointment by whoever answered the phone. I got there by 9 AM and was told I could be seen by 4:00 PM but it should be sooner. I waited around after driving an hour to get there and went back to the shop at 4 PM to be told I would have to wait another 3 to 4 hours. If you can't do a better job of communicating with your customers and giving them correct information then you should not be in the business. I wish there was a way to give you negative stars because this was ridiculous!!! FURIOUS EX CUSTOMER! read more

Proforce, sets the example of a poorly run company. Their management is lackadaisical, their lobby is a joke, and they could care less about their customers. Upon arrival expect to wait anywhere from 4 to 8 hours, yet they'll tell you the estimated time of service is 30 minutes to an hour and a half. That's if you're lucky. It's more likely that you'll be turned away at the door. In fact my experience was so pathetic that I canceled my gun order, had them refund my money, and canceled all my future appointments. They are that bad. Don't waste your entire day there. They don't deserve your time or business. Spend a little extra money and go to a respectable place like Turner's or somewhere that actually provides good customer service with great products. The last place you want to go is Proforce. read more

I was basically tricked into buying online after the store clerk told me that appointments were available to those that went that route. To my surprise, I found out that the "appointments" he was talking about were a month and a half down the road! And to top it all off, when I go to the store as a walk in to b the wait time is over 4 hours!!! Ive bought firearms from over 5 different distributors and NEVER have I had to wait such an unreasonable amount of time. I will never be tricked into buying from here again... read more

This is a law enforcement supply store for "qualified professionals," meaning that shoppers must be cops, firefighters, licensed security, other first responders, or military. One of the best shops I've ever dealt with in any business, Pro Force always does their best to understand your needs and meet those needs with quality products and service. The prices are very competitive with good selection of stock and availability of special order. I have particularly appreciated the LE trade-in inventory (used firearms that were carried by cops on duty or part of a vehicle / training working inventory). These are continuous always fun to check out. The staff are helpful, well-trained and personable. They make customers of all experience levels feel comfortable and welcome. This business is always improving and has grown immensely under the outstanding leadership of Ms. Lucci, who has re-vamped and reorganized the store a few times. If you are a "qualified professional," this should be your store. Great people, great store. read more

I was just there yesterday to purchase a couple guns, Tyler was incredibly helpful and knowledgeable. Great customer service!

The wake of the Sandy Hook Elementary School shooting in 2012 created a fervor amongst law-abiding citizens (LEOs included) to scramble and buy firearms out of fear of a possible pending ban, and changed the gun store scene dramatically. The ProForce store in Brea was not exempt; where it was once a sleepy shop with just a few customers taking their time browsing the selection of firearms, there is now a ticket dispenser to help the crowd of law enforcement and security professionals get orderly, personal service. It isn't unusual nowadays to see between 10-30 customers jam-packed inside the store, patiently (albeit frustratingly) waiting to be attended to. That said, the crew at ProForce (Mark, Austin, Chase, Jake, Sean, and Sam to name a few) do their best to serve their customers in a timely manner and are very professional, courteous, and personable. They have proven to be outstanding purveyors of firearms, accessories, holsters, flashlights, gear, etc. I've been shopping here for almost a decade now, and will continue to do so! read more

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Proforce is widely known to law enforcement agencies in the southern California region. Why? Simply because of their vast firearm selection and their unbeatable pricing on Glocks. A few years back, their wait times were so long that day turned into night by the time you got out of that store. Their customer service was subpar that it made you second guess yourself if you were a second class citizen. But under new management, the customer service has been chick-fil-a excellent. They have placed the ticket dispenser in the front entrance so you don't forget to take a number and the wait time is shorter. Michelle (aka Mikey) first started out at the front desk greeting customers and in just a few years, she became the store manager. Even as the store manager, you would often see Michelle down at the sales floor helping customers fulfill their needs. This shows the level of commitment she has to the store and to her clients. She is nothing short of excellent and I would recommend this store to all of my law enforcement friends. My favorite part about proforce is the free pastry they have at the front (while supplies last), why do I always come in this store hungry? read more

A co-worker mentioned ProForce when I said that I was looking to purchase a Glock 19 3rd gen. I priced around, most wanted $499 but ProForce had it for $399. Here's what people don't know. The weapon comes with 3 mags which came with my purchase. Most stores will open the case, take a mag or 2 out and then sell it to you. Know that before going in. Thus, making you buy mags that you really already paid for. ProForce has great customer service, they call you by your first name and I'm glad I was referred to them. Thanks read more

Pro Force Law Enforcement - Guns & Ammo Near Me - Brea, California

Wanted to Take the time to say Thank you to Tyler from Pro Force in Brea. My husband contacted the store recently to get some information about purchasing a gun and he was thorough, polite and Extremely helpful. He set up an appt for him to come in and pick up his purchase so he would not have to wait in line . The pick up again with Tyler was smooth and handled in a timely manner . Needless to say my husband was very pleased with his purchase and service that he has made another order. He recommends Pro Force and Tyler to all his friends so that says a lot! 10 out of 10 experience . read more

The staff and Eric were super helpful!! I ordered my g19 and due to covid i had to wait from 5am to purchase my Glock but it's understandable. They're working hard to process the orders. Anyways, the helped me within a reasonable time frame with excellent customer service read more

Used to really like this store. Don't think I'll be returning anytime soon, if at all. 6 hour wait, was given 2 "only 1 more hour" estimates that were laughably off. Only to be told they didn't have any stock of the firearms or ammo we came for. Was told over the phone they had plenty of both just days prior - no indication they'd sell out. Might have overheard on the phone they did have stock of some ammo that we were then told is out? Our wait was not acknowledged, and walking out empty handed was barely and meekly recognized. A sad, big fat waste of the day. Surely something can be done to improve this system. Covid affects store capacity and business operations, not customer service. Very, very disappointed. read more

I love this place! You have to be a first responder and they have great prices. My next babies with come from here to join the family.

The staff here are courteous when you get to them. They are quite thorough but the wait can be two hours and it's based on a numbering system so if you have something in mind make sure you arrive when the doors open. If you are picking up then your waiting can take roughly 45 minutes or less. Make sure you have proper ID to get in otherwise don't bother coming here. They need twice as many staffers because unless you have hours to kill depending on the day min two hours wait. read more

I do not buy a lot of guns, but after my department switched to the 9mm, I wanted an off-duty gun that matched the same caliber. Buying a gun in the past has not been the most enjoyable experience. Gun shops are not typically known for their customer service and associates can be somewhat condescending, so I was not looking forward to that aspect of buying a new gun. I was exceptionally impressed with Proforce, in particular, Tyler, who helped me with my gun purchase. Tyler was friendly and kind as he explained the steps necessary to complete the purchase. We engaged in small talk about his education and how much he enjoyed working at Proforce. The entire process took 10-15 minutes. Tyler is the type of employee I would want working for me. I was so impressed with Tyler that at the end of the transaction I offered to buy his lunch and provided him with a tip. He was surprised by this gesture and hesitant to accept (not sure if he ever did), but I explained that I wanted to do it to express my gratitude for the excellent level of service he provided. Thank you, Tyler, I will be back for my next gun purchase and hope to work with you again. read more

Pro Force is the place to shop. I made my 3rd purchase at this location and I do not have anything but good things to say. I was greeted by Jim and he was very helpful the entire time. Jim provided me with outstanding customer service and was kind enough to answer all of my questions. Thank you Jim. read more