I needed to complete a long-distance move on very short notice, and Pro American Van Lines was able to accommodate me. The entire process--including packing, loading, moving, and unloading--was extremely efficient and handled with great care. All of my items arrived in perfect condition, and the communication throughout was excellent. Thank you, Pro American Van Lines! read more

It's been a week since my wife and I have been moved in and we are still waiting on reparations on the damages accrued by the movers last week. She wrote a lengthy review on google but to summarize when I first was looking for movers I knew what I needed for the move and requested a 26' truck along with 4 men. They assured me of the truck size but only 3 men were available but that they were capable of getting the job done. Not only were they late but they showed up with an 18' truck which meant the move would take longer, more money etc. They also did not respect our furniture or our property from either homes. We moved into a new construction build new floors walls etc. Our home was destroyed by the time they were done. Now I'm having to have repairs done on a brand new home along with paint from the damages. They also damaged a $1500 king size bed when I explicitly told them that if it couldn't fit to not force it up the steps. Only one guy new English so it was hard to communicate. Needless to say the headboard was ruined and now I have to try and sale at a fraction of the cost. They broke lamps, outside furniture, my dining room table, chairs, and we are still unpacking and finding more damages. To make matters worse my wife who is 7 months pregnant over exerted herself trying help with the move because it took so long and we had to wait to assemble the furniture so she could lay down. So what was I paying for? The contract outlines the services provided and it wasn't even close to the mediocre service we received. The move took 12hrs and once I called the owner to let him know that I was not paying for he was nonchalant very dismissive and not willing to make things right. Only when my wife wrote a review he contacted me to see what an adequate refund amount was appropriate. So when I let him know what we would like to be refunded he ghosted me. No response whatsoever. We thought we did a great job at vetting this company but obviously not. DO NOT USE THIS COMPANY read more

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I am disabled/immunocompromised, fleeing domestic violence, and I trusted this company to facilitate my move. They badly damaged my dresser in the move, they attempted at first to ignore their legal obligation to compensate me at all, then they exceeded their own max timeline for the claims process (120 days), and now that my claim has finally been approved they are acting willfully negligent -- delaying the mailing of my compensation check, being non-responsive to my emails, and even attempting to mis-address the check to my roommate (who doesn't own the dresser, didn't file the claim, and didn't hire/pay the invoice for this job.) Bottomline: I still have a badly damaged dresser, they approved compensation for only 1/5th of the damages they created, I've invested 162 frustrating and draining days of following up again and again with them, and I've *still* not received *one single dollar*. It's clear to me they feel they can dismiss me with impunity. Which has been especially egregious and exploitive given that they are fully aware of my vulnerable position. I have reported them to the Better Business Bureau in pursuit of a resolution, and I would caution anyone else - especially those in a vulnerable position - from trusting this business. read more

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Not Pro. Not the A-team. Do not call them. You will regret it. How ironic that Yelp's prompt begins with 'love that they showed up wearing masks'. Because they didn't. You know that excitement about moving in to your new house, gleaming floors, freshly painted walls... Imagine sitting in that space late at night, having just paid double the estimate, with big marks down the walls, paint chips all over the newly gouged out floors. Boxes marked 'fragile' sitting upside down in the wrong rooms. Sticky brown packing tape wrapped around everything (ever heard of shrink wrap?). Beds improperly assembled. None of the furniture nor boxes in rooms matching the very clear (color coded!) labels. We had to spend the night in a hotel. After a cross-town move. I don't think I can adequately capture everything that went wrong. From rescheduling AN HOUR BEFORE or original time (to the next day) to showing up (maskless) almost halfway through the hastily re-scheduled freight elevator reservation in a big apartment building. And it just kept going downhill. We ordered 10 wardrobe boxes. They arrived with TWO. And before I knew what was going on, one guy had unceremoniously dumped our entire closet into one (not hanging from the absent bar). Easily 100lbs of clothes smashed into a gigantic box. Thanks. The dry-cleaning bill will probably be a few hundred dollars. Estimated move time from a 2 bedroom apartment? 5 hrs. Time before they showed up at the new place (20 minute drive)? SEVEN HOURS. Which is baffling because I left about an hour after they arrived (because I didn't want to catch the goddamn COVID-19) and almost all the boxes were out the door by then. What the hell did they do for the next six hours? It became clear when the poorly-packed truck arrived after dark and the hand trucks sat unused on my lawn while the three guys hand carried each box, one-by-one into the house. Things sped up when I showed them how to stage boxes on the lift ramp, stack them on the hand trucks and wheel them in. 50% less huffing and spewing of virus cells. Oh, and that 100lb wardrobe box? Left in the middle of the kitchen floor. Had to flag them down as they were driving away at 10:30 PM to hump it upstairs to the bedroom. The other wardrobe box? Still on my lawn. When I went to the old place the next day there was still stuff everywhere. Boxes, TV mount still on the wall. Took me half a dozen trips to get the rest. I paid literally double what they quoted us. Add up the cost to re-paint the walls, fix the floor, dry-clean half my wardrobe? I haven't unpacked the TV yet and I hope to god they didn't smash it. These guys are unskilled labor. Not professional movers. If you believe that the free market is self-regulating, then these clowns should go out of business. Do not call them. read more

Second time using their service and this time was sub par. They showed up 2.5 hours later than expected with a much smaller truck than we had booked. This now entailed two trips and a much longer duration that we had to pay for. One of the guys they brought was teenager doing his first move and he was clearly not interested and in his phone several times. Very unfair that I was paying good money for his time. The other issue I has is that because of the smaller truck the movers spent an inordinate amount of time loading, unloading and reloading the van to make things fit. Very unfair that I was paying for all of this by the hour. read more

It is challenging to sum up everything that went wrong working with Pro American Van Lines. Overall, I would grade the experience in July 2020 an "F". Bottom Line -- There are a lot of options for movers and you should use another company. The negative aspects of moving day include them not finishing the job (literally, there are still pieces of furniture at my old addresses that were not moved), damaging numerous pieces of furniture (not discovered until later while unpacking), missing components to pieces of furniture (for example, parts of a TV stand that secure the shelves removed for moving and never to be seen again), refusing to empty the truck unless I paid early, not taking any furniture or boxes past the first floor of the final destination, charging $300 more than the original quote and lackadaisical and sloppy work generally. The day with Pro American was a top to bottom nightmare. It cost $1500+ instead of the $1200 quote and the move still isn't done. Now I need to hire another mover to finish the job. And the cherry on top is that I've left three messages to speak with someone of authority at Pro American about my experience and, of course, haven't received a call back. On the positive side, the office staff was very pleasant to deal with to get a quote, schedule the move, provide a certificate of insurance, etc. Unfortunately, the execution on moving day was horrendous. read more

we had great experience with pro American Van Lines. they helped us to move to a different state and made the process smooth and worry free as much as the move can be. The guys were very careful with the furniture. Used lots of blankets to protect it from scratches. Nothing was broken during this move or lost. They are very time efficient and were able to move us to a different state in one day. pricing is very reasonable. read more

They were amazing! They were prompt & really good about letting me know when they would arrive. There was issues at my loading dock & they handled all of it & kept me informed the whole time. They were professional, efficient & kind. I have recommended to friends & all of them have had great experiences as well. read more

All my wooden furniture had scrape marks, gouges, and strangely white paint rubbed on it.

These guys are respectful, efficient, and hardworking. I liked them so much I hired them twice! Despite all the rates in the area being very competitive and similar, I found this company to have the best bang for your buck. They don't waste any time and are quick to disassemble/reassemble furniture to your liking. Highly recommend. read more

Thank you so much to Alina and her team. I was worried if there will be no show or no call as few of my friends experience with other movers. Alina assured me that they will be on time and I need not worry. On the day of moving two men arrived and they were very swift and took care of the stuffs. I did the packing part, I wanted someone to load and unload stuff. I was left with few last minute packing, those guys helped me to finish the packing and reached to the destination on time. Throughout the travel they used to keep me updated about when they started and when they reached etc and vice versa. I am really happy with them and I am glad I got to know them. The entire process was stress free. I just had to let them know where to keep the stuffs. I am surely gonna recommend to my friends. Thank you so much Alina and the 2 guys, Moving wouldn't have been easy and stress free without you guys. Thank you :) read more

Ill be perfectly honest. It was relatively inexpensive because we were not moving very far from where we were. They came in and made pretty quick work of the move. The only thing we noted after we got everything set up in the new house is some damage on our brand new furniture. Some of the nuts and bolts were missing from our master bed and here a month later we are still waiting for replacement parts so we can finally put our bedroom back together. At the end of the day I'd say a little careless with the furniture. read more

Movers were great! Personable and professional, they called 30 minutes before they arrived and got right to work in the August heat and humidity. They were good about wrapping all of our furniture and I can happily report that there was no damage to any of our belongings. The move only went an hour over the original time estimate despite my very poor assessment of how many belongings we actually have. And the price was right, we were quoted as much as $300-$400 more from other companies. Moving at 8 months pregnant is stressful enough, and Pro American Van Lines managed to actually reduce some of that stress. I would definitely use them again. read more

Great guys! We had a big move that spanned for 2 days (packing and moving). Andrew, Dennis, Dmitri, and Anton were very professional and humble. I am so glad I chose them. Highly recommended!!! read more

The movers were to come between 1-3 and got there around 5 due to the previous person having more than expected items. They kept me informed of the time and it was not an issue as it turns out I had more than expected items too! The movers were very professional and helpful. I eyed up having more than 2 truck loads and they left around 11. I felt like that were very careful with my things and moved them where I needed them. Although it was very late, they treated me with respect the whole time. Great price too! I would recommend them. read more

About my move from yestarday. Representativ of Pro American was vey prompt with answers via email and sent me detailed information. I was impressed with him replying to me quickly. Team showed up on time and informed me 30 minutes heads-up. They'we very professional and even i had some boxes not packed it did not bother them and they helped me to finish my packing part. Very kind and honest team, they were well-skilled and serious about the tasks what they had done on my big job. I won't regret my decision to hire those guys. read more

I loved Pro American Van lines. The 3 three guys I got where efficient, professional, on-time, willing to adjust a bit, and just very very helpful. Everything was delivered as promised by Alina. I had a pretty complex bed but it was disassembled and reassembled properly in quick order. Same with TVs and anything else that needed to be taken apart. I went over on my original count to them but was more than willing to pay because like I said they adjusted accordingly. Everything was done in just a little bit over what was originally quoted as far as time and cost. Great job and I'll use these guys again. I would highly recommend them. read more

I received a great quote and originally requested a Friday morning move and had to change it to the afternoon. The original time slot was 3-5pm and then was changed to 4-6pm. This resulted in my going to the storage unit earlier in the day to check in so we could arrive after hours. Of course the crew arrived at 6pm and we didn't finish until 8pm. It was a long day but the work was done well. read more

I have used ProAmerican Van Lines 4 or 5 times now and I have been very happy every time. They are quick and thorough. You can count on them to show up on time, provide very accurate estimates, and easily adapt to changes. I will not go to any other company -- very highly recommended! read more

UNBELIEVABLE. They fucked over our entire move because when they showed up they refused to masks during The middle of a fucking pandemic. We had to refuse them entry and our entire move schedule was ruined. This is unconscionable and I will be informing everyone I know to absolutely never use or trust this business. read more

I had to find movers for a long distance move to Iowa. Pro America Van Lines were excellent, courteous and professional. I searched around on Angie's List and this company quoted me the cheapest price. The sales rep responded to me on the day and gave me a lot of detail before asking me to fill out an inventory and deposit. I checked some of their reviews here and they seemed to be very good. Pickup was very professional - They showed up on the date expected and gave me a courtesy call 30 mins before arrival. 3 men showed up in the summer heat and quickly moved my items out of the house into the truck - Andre was the main delivery person. They even provide wrapping tape, covers and extra boxes for loose items. They disassemble over-sized furniture, packaged it and re-assembled them for me at drop-off. I paid the full price of the move up-front at pickup, which was a risk (usually they have you pay 60% at pickup and remainder at dropoff). However the movers were honorable and delivered. Since it was long distance they could only guarantee a moving window of three weeks. But they showed up on the second week, after I sent a couple of prompts. Again I was given a courtesy call a day before and the driver showed up on time the next day. Everything arrived intact as it was when I packed. I think they are especially good for local DC Metro area moves - long distance could take longer. Highly recommend this company for moves. read more

Worst moving experience in 40 years. Paid extra for moving TVs, and the movers literally cut apart the box and wrapped it in the cut box with some tape. One of the TVs was broken upon arrival. The claim took 4 months to come back and tried to offer 50 for a tv that cost 1100 new last November and 650 to replace now. They also had the gall to straight up lie and try to say I unpacked it with no one else in the room and could have broken it myself. On top of that, the movers hid damage to a 400 dollar weight set l, and when I found the damage, they refused to process the claim because I didn't find it on the move day. Don't do business with them under any circumstances. read more

DO NOT use this service. They will do whatever they can to charge you for any amount of money even if you don't sign a contract with them. They charged me without my electronic signature and even sent people to my old house without my confirmation and then claimed that I still own them a cancellation fee. DO NOT USE THIS SERVICE. They have terrible customer service and all they want is to take your money. I can only imagine how careless their actual moving service is. read more

They did a very good job not only loading and unloading but also backing the truck down a very narrow alley to get to the loading dock of an apartment building. They worked hard and did not waste any time. They were very good value for money. read more

I've moved many times with the military but this was my first move on my own and it was complicated by a split shipment to two locations. Luckily, Pro American made the move very easy for me. The Pro American team was professional, responsive and helpful when I needed to make last minute adjustments to my move plan. The team was also very careful and attentive with my household goods. Top notch work! read more

A team of three Ukrainians moved me from an apartment to a condo a couple of weeks ago and they were fantastic! No complaints about the flights of stairs involved. They completely disassembled my rather complicated IKEA bed (has drawers underneath) and reassembled it at the end in record time. Their truck had all manner of moving equipment, boxes and bubble wrap on hand. Lastly, I changed my move date three times and the office bent over backwards to accommodate me without complaint. I would definitely use this company again. read more

I had an extremely unpleasant experience with this company today and don't understand why as most of their reviews are excellent. I hired them to unload 2 small storage units, all items already blanketed, wrapped and boxed. A pretty simple move. I provided and reviewed my inventory list 2 times with 2 separate people at their office. 2 items were armoires, one bigger and heaver than the other. Going over my instructions I asked that 1, possibly both, go 1 flight upstairs. I was reassured each time that there was no problem, even told that that was a service included in my quote and that their not like other movers, they don't charge for all the extras. Well today came, the team of 3 showed up, loaded the truck and got to the last piece - the bigger armoire. They then told me they had no room for it and it was too heavy. They wanted me to leave it in the storage unit. Hey wait a minute, isn't that why I hired a mover? I said I did not want to do that, I needed it moved. Begrudgingly they rearranged a chair on the truck. Instant space appeared and they loaded the armoire. I was then told they were doing me a favor. I called their office on the way back to my place, but they did nothing. I asked for a manager to call. I received no callback all day from anyone. At my place, the crew leader asked if I had a garage. I didn't know what that was about, but I soon learned. I have a open carport and told him so. He proceeded to inside my home, looked around then left back to the truck. When he returned I told him he could just put the larger armoire in the living room. I did not want this, but I would agree to it. However I still wanted the smaller one to go upstairs. They had a straight path into my house with plenty of room through the sliding 3' door opening and the open hallway to fit everything pretty simply inside.. My biggest piece was 4'Hx27"D. Now I'm not a mover, but I saw nothing preventing them from moving or doing anything I asked at this point. Well I was wrong. I was then informed by the leader that he was not going to move the large armoire into my house at all. He said the piece was too big and heavy, and he needed 4 men not 3. He decided he was going to put my armoire in the carport. He then stated the smaller armoire was even too heavy for them. Now I've had both pieces moved twice in the past two years, by movers - 2 guys so I guess I just never expected this statement. I've also worked in furniture for almost 30 years and know that big and heavy furniture can and is moved everyday, several times a day by 2 man teams. Yes and even upstairs! After informing the leader of this, he told me that now that I mentioned that to him he was not only going to unload my large armoire into the carport, but that he was also going to unload all of my things into the carport and that I could then hire the 2 furniture delivery guys I spoke of to come and move everything into my house. Not believing what I was hearing, my reply was If you do that, I'll see you in court. With that he stormed out of my house saying he will not deal with me anymore because I used the word court and he did not want anything to do with that. Now listen, I'm not one to throw that word around, I have never sued anyone. I had just had it with him at this point. I am a disabled 66 year old women and have a daughter to help. I hired this company because we could not have done this move ourselves. I thought I was hiring a reputable company by the reviews. Boy was I fooled. I think what I got was someone trying to take advantage of 2 women. Trying to charge extra for an additional mover and time to come back and complete the job. The team did not know my daughter's boyfriend happened to be at the house. He then stepped in to try to defuse the situation. I was told I had to leave the area (my living room, in my house) because the mover did not even want to see me and would no longer deal with me. Really! I was so pi****. Long story short - nothing was moved upstairs and everybody knows wood and humidity don't mix but my solid wood armoire is tonight sitting in my open carport soaking it all in. I am so furious! Please read Jackie Z's review, she was impressed when the movers moved her extremely heavy solid wood tv console for her. How about Helen W. She states the movers climbed to the 4th floor, then to the loft another floor up, to move some furnishings for her. Funny but I can't even get my armoire moved into my ground level house! read more

Team arrived on time and completed my one bedroom apt in 5 hours. They've wrapped everything in blankets and put all boxes in the place where I had mentioned before. I had an excellent experience last week! read more

Before hiring this company I did conduct searches based on service quality factors, cost and customer satisfaction ratings; however, I would not recommend Pro American Van Lines to anyone who is moving long distance (i.e. Florida) with any antique or high value furniture pieces and makes use of their storage facility. I had meticulously packed all house belongings in heavy duty boxes and just hired PAVL to "professionally" pack the furniture, mirrors, paintings, TVs - basically things that did not fit in small to large boxes. I made the severe mistake of not choosing full replacement insurance to cut down costs and the young man running the job convinced me that was the best option. Well be warned don't do it! Upon delivery of household to the new location there was 25% damage to furniture: i.e. slashed upholstery on back of sofa ("lady no problem, put sofa against wall" comment from delivery guy with Russian accent); totally in pieces cherry wood glass cabinet; French armoire front leg cut; large wall mirror cracked; bent pendulum of grandfather clock; mahogany wood dining table gauged across top; the list goes on. I put a claim in July and told would be addressed within 120 days! Have not heard anything from any insurance adjuster on fixes to the damaged pieces to date. read more

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Two young men showed up at our home at the scheduled time. We couldn't believe the energy, efficiency, and care they demonstrated. When they unloaded, we checked everything to make sure there was no damage done to any of our belongings, and there WAS NOT! They made a day of high stress, much easier to manage. They were great! We won't look anywhere else for the movers next time! Thank you, guys! read more

Great Customer Service by Alina, asked for multiple quotes and she got back to me quickly, while the dozen others took their time in responding, some a week later. I was worried they would be a no show or no call, and Alina assured me they are on schedule. They arrived a few minutes early then scheduled and moved from Germantown, MD to Frederick, MD during a Friday rush hour traffic. I was quoted almost $600, expecting to pay upwards of $800+ for time and materials, ended up paying $465, because these 3 young Russian/Ukranian guys worked hard and fast...Nothing broken and nothing missing, which was always the case with my movers and U-haul which still came out to more than what I paid with Pro American. I'm gonna recommend these guys and use them again, so much more efficient and cost-effective. read more

I could not have been more pleased with Pro American's team. They arrived as scheduled and worked as a professional team from beginning to end. Each mover worked politely, steadily and with care for each piece. They came well supplied with pads, tape, additional boxes and experience! I have not hesitated to recommend them to friends for quality and cost! The move was a very positive experience totally because of the three men who worked so hard to make it so. You will not be disappointed! read more

We recently hired Pro American for a cross country move. After price shopping and reviewing on Angie's list, we decided they seemed legit and the prices were more than fair. The movers arrived on time and quickly packed up our things. Unfortunately, "abysmal" is the only word I can use to describe our experience with this company. They quoted us a 5-21 day window to move our things. Our things finally arrived on day #38. The company provided no communications. We had to call daily to get updates. Allegedly, the truck broke down in Kansas and just sat on the side of the road until another crew could deliver our things. We had to complain regularly in order to get a small discount. When our things finally arrived (about an hour ago) I quickly noticed that they had stolen my Playstation 4. They were kind enough to leave the empty box though! When we called to let the company know, they said it was impossible and that we gave them an empty box. I can't believe that. They also said we could file a claim with them and receive up to 50 cents a pound....I guess I'm looking at getting $2 back from them. I'll file a claim with my insurance company and they can look forward to hearing from the better business bureau. As a parting note, Yelp makes you chose 1 start in order to submit a review. They're certainly not even worth that. read more

We made our moving decision almost last minute, then I called couple moving companies but not every company able to help since our time is very limited. This great company offered me a last minute available time frame, these guys are very efficient and fast. Highly recommend!! read more

I highly recommend Pro American Van Lines! I spoke with Alina for my initial estimate and she was so informative and the actual cost actually came out to be lower than her initial estimate since the movers worked so quickly. Andre and his team showed up early and finished the move at exactly 3 hour mark. They could have lollygaged for another 5 minutes since they prorate every 30 min but they never did. His team was courteous, worked fast and barely took any breaks in the heat and humidity. I can happily report that none of my furniture was damaged. They do require a credit card to hold the move reservation and charge a cancellation date within 72 hours of move date. This gives the movers and the client a sense of liability to show up. I've heard from friends and family that they have had movers not show up at all on moving day. This was my first time hiring movers & I would definitely hire them again in the future. read more

Overall, we were very pleased and appreciative of Pro American's hard workers. We had one minor wrinkle in what would have been a seamless experience; the movers had trouble getting a large sofa out of our sliding glass doors, and made the unfortunate decision to remove the handle from our door. When they reattached it, it wasn't connected correctly, and after 30 minutes of trying to correct it, they couldn't get the lock to work. In the end, we ended up having to replace the door, as the locking mechanism could not be restored. Now, it is true that anyone who had taken the handle off would not been able to reconnect it, as it was an old door and evidently the lock was shot. However, when the crew moved the same sofa into our new house, they had no trouble getting it into a similar door without removing the handle. It was a costly error for us (to the tune of $75 for an initial attempt to repair it, and then $1,600 to replace the door), but we were still impressed with the professionalism and care the moving crew took for our goods. We wish you the best in your future endeavors! read more

Just used Pro American Van Lines to move from Rosslyn to Herndon over the last weekend. The whole move was done under 3 hours with 3 movers (1 bedroom with den). Nothing to complain about; the guys moved really fast without any kind of delay. They climbed to the 4th floor at destination with some furnitures going up one more floor to the loft. I will definitely use them again. read more

My children were moving 50 miles from their 3 story townhouse. They were going to do it with a few friends and a rented truck. Because I knew better, I offered to pay for their move. With all the moving companies e-mailing and calling quotes, it was hard to pick a company that was honest, true to their quote, and take care of my children's possessions. After much research, I chose Pro American Van lines. Partially because of their good ratings, but much from my dealings with Karen. My children told me they weren't moving much- a one bedroom would describe what they were taking. Karen quoted me a price, and I was ecstatic. But Karen went the extra mile and asked my daughter-in-law to fill out an inventory. Surprise! It was their entire household-including their 120 gallon aquarium. Fish went separarely. Of course, it meant twice the men, and twice the price, but I was glad it was my kids that underestimated it and not the movers. The move was wonderful. The men arrived exactly when the promised, and expertly loaded everything up and safely delivered to the new home. They worked together as a team, and only wanted us to tell them where to take the items. They never complained when the kids changed their mind about a location- especially the aquarium, which took all 4 men to move. They went over the bill, which was less than I thought with the discount, and they made that part of the move wonderful. I would highly recommend Pro American Van Lines for their honesty, knowledge of the moving business, and the wonderful movers who make a stressful move a snap. read more

They were absolutely great. Alex and his team were amazing. They did the move in under 3 hours and were very efficient. The only reason I'm giving this 4 stars and not 5 is because I'd called that week to inquire about the wardrobe boxes that were included in my quote; I was told that they are automatically on the truck and didn't need to request them. Unfortunately, I was not communicating with Alina, who was the person that coordinated my move, and I didn't follow up directly with her after that conversation. So I hadn't packed the clothes in my closet and ended up moving those things myself because there weren't any wardrobe boxes on the truck. Sure, it was annoying, but everything about the move was better than every other moving experience I've had. I would absolutely recommend them to others and use them again for my own move. I would just follow up about specific items that I know that I need, like wardrobe boxes. read more