Disclaimer: I never bought a car from this specific dealership Instead, I take advantage of my priorities for life. Free oil changes forever! This one tends to be less crazy than the Priority Toyota and it's closer for me. I have to schedule an appointment maybe at least 3 days in advance depending on what time of the month it is to get a decent time. I usually wait for my car and it's not that bad. The waiting area is more than just sitting in a chair. You've got a movie theater that plays old movies, massage chairs, a business center, play area for the kids, desk area for your laptop, etc... My favorite is that they have this Starbucks brewing machine for either coffee or hot chocolate. Such an upgrade to just sitting around with nothing to do. read more

I came here to purchase a new vehicle after having an EXTREMELY horrible experience at Hall Honda. I called Priority to see how the could help me out. The sales manger Chris answered the phone and was very polite and professional and invited me to come in. I was immediately greeted by a receptionist who contacted Chris let him know I was there. He was great! He even gave me a tour of the facility which showed me he was proud to work for Priority which gave me confidence. I thought it was a nice touch. The whole team I interacted with during the process was amazing and so helpful. They seemed to really care about my needs and were empathetic. The whole team worked incredibly hard to make the numbers work, and I am so great full!! They have a customer for life and I will NEVER purchase a vehicle anywhere else!!! Thank you thank you!!!! read more

It's unfortunate that the employees at dealers think customers are so stupid. I talked to a man in parts, I asked him about ordering some parts. He more or less fabricated a complete lie to just get rid of me over the phone. No problem, I won't be doing any business with this dealership. Dealerships need to get with the program. Consumers are more educated now than ever. read more

Always professional, always efficient. So glad I purchased my new vehicle through Priority!

Got me in quick and I didn't have to wait all day to get my service completed! Very helpful and friendly much better than priority Chevy! I will definitely go back for my service needs. read more

We purchased two vehicles within6 months last year and purchasing part was fine. We will never purchase anything from here again because of Charles Bristol ( not sure if spelling is correct) in the service dept. VERY rude and when I said something back to him he just kept telling me I was messing with the wrong guy. Not the way you should talk to a customer. Rest of the service team was friendly and got my car back from the service that day in about an hr. which was fine. But because of him we will NEVER purchase anything there again. read more

Letty Meas is Amazing! Highly recommend going out to see her and her team at Priority Honda Chesapeake if you want an honest, no hassle, relaxed car buying experience! read more

William A and the Priority Honda team made buying a car a smooth process. We knew we wanted a Honda Pilot, so he lined up different models for us to compare. This is the second vehicle we have purchased from them and we give them 5 stars both times! read more

four stars for service department. but beware of sales department.....i had an appoint this past week and the morning of the appointment i had a voice mail, after checking it , it was a message from someone called andre (ondra) i called service department right away thinking my appointment had been canceled. after 10 mins with them i found out it was a salesman. i don't appreciate calls from sales people. if i wanted a sales person i would call or visit. i confronted him when i got there and he said it was company policie. i have been going there for years and have never reprieved a call from a sales person. read more

Stephen Mchale was a good sales rep when I bought my car. He helped me out while buying my car and did a good job. I would have given them a 5/5 but it wasn't until I spoke with the financial manager Denise that changed everything.. she was at first professional and soon began to speak to me in a very disrespectful manner and started saying how since I was a first time buyer my APR wouldn't be good even though my credit was overall excellent. APR has nothing to do with that.. she then proceeded to insult my wife.. then to end it all insult me.. if there's anything about this that u can take from me.. try not to have Denise be your financial dealer. Very crooked and unprofessional. read more

Only tried to get through to a service advisor 15 time only to be disconnected every time. Either their phone system sucks or the staff is incompetent. Really used to love coming here for my vehicle. Just seems way too busy. Time to find a new mechanic. read more

Came in for an oil and break fluid change, asked a question concerning the Honda-Link, the service advisor immediately took care of the install. That's customer service!!!! read more

Just bought a Honda HRV from Priority Chesapeake. The process was so easy - I had stellar service from everyone involved. No pressure. Great deal including more for my trade in than I expected. They followed up to make sure I was happy. I LOVE the car; Honda quality can't be beat and value for the $$. Will definitely return to this dealer when I need another car. read more

Its horrible service there , after everything set , price and the interest 1.99% for 36 months , as they said . They brought me to see mrs Linda financing Manager . She is rude and disrespect person . My down payment 15k , she already withdraw 5k from my credit, she turn the back to me and say because i dont have a green card with me then the interest have to be 4.9% or pay 100% cash to get the card .. OMG horrible service by the leader Financing manager Mrs Linda like that treat their customer . I sat 4 hours there for the nothing but liars ... so so so disappointed . Good luck for the business . People should not choose this dealer read more

I grew up in the car industry. My dad was the finance director for my entire life at a series of dealerships, so I know firsthand how cut throat the industry can be. There are also a lot of unscrupulous characters who choose the car industry as a profession. That being said, I was very impressed by TJ at this dealership. He struck me as a genuinely good person who wasn't trying to take advantage of us, and I very much appreciated that. We had been to multiple other dealerships with very aggressive salesmen who were trying to get us to pay MSRP (don't ever pay MSRP!!!). We had already researched to find out what dealer invoice was and had gotten written offers from other dealerships. I walked in with my written offers, asked TJ if he could beat them, and he got right to work. They did beat the offer from Hall Honda. They also came down significantly on the extended warranty when I showed them in writing that a friend had paid about 1/3 the price they quoted me for the exact same car at another dealership. If I based this review only on TJ, it would be 5 stars. He's a straight shooter and a hard worker. I felt he truly wanted us to get the best deal out there. The one star that was deducted is because the big bosses totally low balled us on our trade in value. That's not cool. We got them to come up about 1100 dollars on it, but our car was worth more. In the end, it was the most hassle free buying experience I've had so far. Pro tip: Go in on the last day of the month, about 3-4 hours before they close. They always have end of month quotas to make, and they are much more willing to haggle with you if you go in then. I knew this from my childhood. read more

The Parts department is terrible!!!! I purchased a serpentine belt from them for $70 and installed it on my car for one day and it broke. Honda would not refund me or exchange the belt! Terrible customer service, I told the manager about my phone charger cord was bite by my cat (yes this actually happened) and I returned it to the store and the store would allow me to exchange it. The manager proceeded to tell me that's not possible when I did it personally. Clearly he does not care about his customers and they are greedy and just want your money. I absolutely will not go back for parts, I'm perfectly fine using a belt from advanced auto for $35 that has a actual legit warranty unlike Honda. Furthermore I will NOT go back for any other parts! read more

It took a long time to diagnose the issue where I had to go back on 3 separate occasions but Ricky, the service adviser took excellent care of me! He communicated the issues, provided a rental and made sure I didn't have to pay extra for something that should have been resolved initially. And yes, so far the problem has been resolved. read more

Purchased a new Accord. Total time in and out, two and one half hours. Not bad! Bill Scudder helped us find the car for the price we budgeted. Administrative services from the business office were fast and efficient. Overall a Great Experience! read more

I love this dealership, from sales to service. We've always had a great experience with service, Ed and Christian take great care of us. We went in this past weekend to purchase a car. We had an amazing experience! RAY SANDERS made our visit quick and easy, I would HIGHLY recommend him! This was our easiest car buying experience yet. From trade-in to purchase, Ray did all of the work and made our purchase effortless. read more

This place is awesome!!! Came with my husband to get an oil change. Waiting area had a nail tech!!! Free manicure along with a movie in the movie theater; computers; plug ins for your phone and of course TV! A really nice touch for when you have to wait. I keep looking for the free bottles of water given they have free coffee!! Great Job Honda!!! read more

When you go to Priority Honda in Cheasapeake, please ask Antonio Johnson. He is a great salesman. Did not waste my time with with things that weren't relevant. Answered all my question and was very professional. I originally went there looking for a particular vehicle, but found a brand new vehicle for a great deal. Thank you Antonio. Bravo Zulu to you. read more

Want to give Priority Honda a shot at earning my business. My mistake hopefully this review will prevent you from making the same one and wasting your time at the dealership. First salesperson not thoroughly knowledgeable explain to us at the vehicle had sport mode and putting the automatic transmission into the S position was for sport. Even though we all know it's for second gear so the quality there explains a lot. Don't know if they're just trying to upsell the vehicle or images Clueless. Trade-in value got an appraisal $4,000 under what for other dealerships in Hampton Roads area we're giving me. Oh I think he looked at the wrong vehicle let me go check yeah he must have looked the wrong vehicle is that the Eagles definitely worth more than that after we said something so they're going to lowball you and try to rip you off they don't have a really knowledgeable sales staff. You walk in talk to receptionist and she's kind of trucks or shoulders when you ask your questions like is this person here is that person are little too busy doing her homework I don't know just not professional place in I wouldn't want to give him my business. There are many other reputable dealers out there we know that I think they take being in this area of Chesapeake for granted they need to do some change up on their business practices hopefully have to shake things up. read more

I was in to have my Honda serviced and a sales rep Andre introduced me to the Honda VIP Upgrade Program. He was very knowledgeable and extremely professional. He was able to get me an amazing deal on a new car loaded with the options I was looking for. Shout out to Angel in finance because she skillfully negotiated the finance terms and got me the lowest APR I've ever received! In all, the sales team at Priority Honda Chesapeake worked great together and they were very transparent about the process. This is the 6th time I've purchased a vehicle from a variety of dealerships and I'm telling you they're doing it right. read more

Staff is Always courteous.....its a place you do not mind going and waiting for your vehicle. As a matter of fact....yesterday I expected to wait at least 2 hours....they were finished in less than an hour! read more

My experience with priority Honda Hampton has been nothing but terrible. I found the car that I had wanted to purchase and we thought we made a deal and everything was fine at the beginning. When you go to the finance department and you talk to Wes who couldn't give us lower interest rate and tried to sell us extended warranty. Wes pressured us to get a extended warranty and I said to myself ok if that's what he is offering. I didn't feel comfortable with Wes trying to sell me a extended warranty and the salesperson had never mentioned any extra warranty or anything. It took more than 3 hours at the dealership and it's not that they were very busy or anything. They are not trying to help a customer and Wes doesn't care about anything else but for you to sign the paperwork and go. Priority Honda in Chesapeake is so much better ! They actually had given us a lower interest rate than Wes! My salesperson didn't bother to call but he texted us the whole time and trying to sell this car. How unprofessional! He didn't even apologize or anything or call. This dealership has no customer service and they are just beyond unhelpful. read more

I have consistently received the best service from Priority Honda since I bought my CIVIC from them in 2009. My car has been very well maintained and I'm always treated as a valued customer initially by Louis and now Ed in the service department. I don't take advantage of all the extras provided (theater, massage chairs, free manicure Wednesday) but do appreciate how much this dealership does for their customers. I always leave with a newly washed car and all my concerns attended to. I've been to other Honda dealerships and purchased from another in 2007, but none of the other dealerships goes out of their way like Priority to keep you as a life time customer. read more

I bought a used 2007 CRV from Priority in January. They didn't even bother to have the used cars they sell cleaned up. The salesman said "used cars are not a priority to them for cleanliness"! The CRV still had dog hair in it!! When I did buy it I asked for it to be cleaned. The salesman cleaned it because detailing was so lax. I was lied to by the finance man DANNY. They showed me one price I was going to pay for monthly payment, then when it came to final paperwork, Danny changed the price of my payment. I asked for compensation on the higher price he offered. He agreed to give me gas for the extra $324 I was being charged. I had to bring the vehicle to the dealership each time for the gas. After I came for my 3rd tank of gas fill up, I was refused by Danny. He said that he never told me I would get that kind of compensation! Ball face lied to me, he only cared about the sale and not being honest with the buyer!! I had even asked him in the beginning for the $324 in gas written down. He said he'd send me an email of it. He never sent it. Priority Honda staff's people who lie, who don't care how they get their money from a buyer. Danny said I didn't have to sign the contract. I said fine I want my trade in back. He said he couldn't it was sold. These people are NOT honest at all. I refuse to give them anymore of my business. BUYER BEWARE, LIARS AND THIEVES RESIDE THERE! read more

So my opinion has changed in last 11ish months. Not a huge fan anymore. They kept sending me e-mails and letters saying they really want to buy back my 2010 honda. So I humored them. I wasn't planning on walking out with a new car, but if they could get me a good deal I would highly consider it. So, I drove a new 2012. I liked it. The sales man kept saying, "Your monthly payment won't be much more than what you pay now!" That go my hopes up. He then quoted me for $205 more per month... for a car that is $3,000 less than mine was at the time of my purchase (I was willing to give up some options). He kept saying tha the car was $10k more than mine... I have no idea where that came from. When my lease is up, I will be getting out of there as soon as possible and getting a Volvo. read more

Service department is always professional and courteous! With or without an appointment wait times were shorter than expected.

I originally had one-star for this dealer because they had made a mistake with scheduling and had me wait for an inspection for hours. However, Louis, the service manager called my phone later that day and offered his personal apology and rectified the issue. I will be back thanks to his call. read more

Can't rate the whole organization, but Jack B. and Lance were great to work with. Jack wasn't the pushy salesman type and gave us time to discuss and think things over. He worked with us on price and was a pleasure to work with. Lance was a straight shooter when it came to the finance piece, and again gave a time and space to think through things. We felt really comfortable making our purchase and appreciated their service. read more

This purchasing experience was the worst of 5 in my life. There appears to be a sales culture of unethical and unprofessional behavior. First, I was told all 4 tires were new, that Priority puts new tires on all used cars they sell. I thought the car was a little noisy and more than one person at the dealership told me that's just 2011 Hondas -- common complaint. sounded like bearings going bad, but I thought that was odd for 34,000 miles. Everyone who rode in the car agreed. The service department was great -- working hard to correct things before the sales was final. Windshield with large chink in it - replaced (after a sales manager tried to have me pay for half of it--I had not written a check for the car yet!); worn through brake pedal pad - replaced; finally service looked at tires and found the rear wheels had cupping. I wondered out loud what would cause that on brand new tires so quickly. She said only the front tires were new, why did I think the back ones were new? I told her what I was told by the first salesman and she said that was not the first time the Service Dept. had heard this. Service replaced the bad tires, rotated, balanced and aligned tires/wheels. One would expect this to be done before a sale. After all of this, I decided the dealership had made good and arranged to write a check. $1,000 had been added to the sales ticket! A second sales manager argued about what his salesman's notes meant--this person was not present. He implied either I was a liar or an idiot. I tucked away my checkbook; as I was working on the words to request keys to my trade-in, this second sales manager angrily says fine, I'll take off $500. After all this, I am amazed I did not walk away. Guess I had too much time invested by then. Every time I had to raise and issue, I was treated by sales managers like I was a witch for even asking things to be made right. It took them 2 weeks to get that car into shape to warrant completing the sale. They had the nerve to say they had never let a car off the lot for so long without being paid for! I hope this is not how all Priority dealerships are, but DON'T waste your time with Priority Honda Chesapeake. There are plenty of HONDAS out there in great shape, being sold by honest, up front people. read more

If I could put no star I would. Horrible all around experience. Do NOT recommend. Do NOT buy your car here. Better off going to a "buy here pay here". Would get better service. read more

I love this dealership! I bought my Civic back in 2009 and have had a good experience almost every time I go in. I love the free oil changes and state inspections for life. I have had one or two unhappy experiences with some of the reps in the service department so I can't give this review a 5 star, but there are some really great people in the service area, like Justin Fox, that make every call and trip in a very pleasant experience. I recommend this dealership and service department. They are great! read more

I moved out of town so I booked an appointment for this location for the earliest I could for an oil change. My appointment was for 3 but I dropped my car off around 2. Besides the oil change I wanted them to try to figure out why my car wouldn't remote start anymore and get a complementary car wash. Around 415ish they call me saying they are still working on my car but they are closing at 5 so they wanted me to head back. Then around 5 minutes later I get a call back saying they couldn't figure out the problem and to come get my car. So I went to pick up my car and the first thing I notice was I didn't get a car wash. So at the end of the day I got no solution, no car wash, and no oil change sticker. I'm disappointed. This is the only time I ever had a problem with priority. read more

Don't buy a car here thinking you'll get oil change for life. We moved to MD and try to get it done when we are down here but can NEVER get an appointment. Even when we lived here, it had to be scheduled so far in advance it didn't work. We've been able to get it done exactly ONE time since buying the car 7 years ago. This week we are visiting and since the oil light came on we called Monday about bringing it in. The guy said they were booked (of course) but bring it in one morning and leave it all day and they would squeeze it in. Went this morning and couldn't even leave it, said they couldn't do it. 30 min drive each way . We love Southern Jeep at Greenbrier- they have an oil change line you can go thru. read more

My review is for the service I received from Ricky in the service dept. We had just received information that my m.i.l was in the hospital again and knew we needed to go see her. Problem was, she is in AZ and we have 4 children! There was no way we were flying so we needed to drive but car would be due for service over the next week. I called to try and schedule service but they told me they were booked and nothing was available for another few days. I went in, clearly out of sorts, and asked if there was anything they could do. Ricky stated that there were no spots available but that he would go and check with a technician to see what they could do. He went above and beyond when he could have just plainly stated sorry, nothing we can do. I had to wait a while but was extremely thankful for the understanding and effort on Ricky's part! Thanks for caring and our 5,000 mile round trip went w/o a hitch! And mom's home too!! read more

Read the other reviews for this business and was surprised at how badly they rated this business: it's almost like we are going to two different dealerships! I'm sorry that those who rated this business with 1 star had a horrible experience. That blows. I guess I'm lucky? Anyway, I bought my 2008 Honda Civic here brand new after comparing prices at other dealerships. I was armed with research before I even dealt with any sales person. I love Hondas - good gas mileage and the performance is awesome. It can last a while as I was driving a 1993 Honda Accord EX (which I bought used at a non-Honda dealership) for 15 years until I got tired of paying maintenance to keep up with it, plus it was very old and I wanted something different and new! I didn't pay the sticker price and while the salesman was at his game of selling me upgrades, I held on to my paperwork -- playing dealerships against each other with the pricing proposals they've given me --and even getting an additional $2,000 off the price Priority Honda originally offered. The sales process was painless for me (it was probably painful for the salesman as he saw his commission dwindle but I KNOW he still made money!). There is this stigma about dealerships and buying cars, especially how they con women. But if you come prepared and armed with information and you stick to your guns on how much you want to spend and adhere to that budget, then you'll have a better experience because you control the transaction and not the other way around. Overall, the sales process was an easy, pleasant experience (other than I now have monthly car payments!). I didn't feel haggled at all. What they quoted me monthly is what I paid, nothing more and nothing less. So from the very first encounter with this business, up to the general up-keep of my car - coming in for oil changes (which is free BTW and that's awesome!) and other maintenance - the staff have been friendly and professional. The service staff - Red Team - are great! Luis Vu, the service manager is very nice and personnable. One time I took my car for an oil change and they had to rotate the tires but I discovered I didn't have my wallet with me (had changed purses the night before) and he said I can pay the next time I'm in or can call on the phone with my payment. Now that's great customer service! Also, when I visit and they find maintenance issues with my car, they don't haggle me with fear tactics of must-do-this-now or you'll-die. I always ask for a price quote and order of priorities of what must get done first, and they oblige. The customer center area (lounge) is very clean and is filled with amneties from Starbucks coffee machines (a plus for this java junkie), massage chairs, theater, three computer workstations with one functioning as a business center area (enclosed private room with ample desk space, a conference phone and 2 extra chairs should you conduct meetings while waiting), which by the way, where I am now typing this review. They also have free manicures should you come visit on Wednesdays. I also like that you can schedule your maintenance visits online at http://www.priorityhondachesapeake.com/appointment.php and the email service reminders. I only have good things to say about this business. Hopefully, they keep going above and beyond so they don't lose me as a customer and that they treat their customers of all scopes the same way so they all get the same pleasant experience I've had! Oh, and I took my cousin to buy her car here as well. Of course we shopped around but found that again, this dealership offered the best option for her. Funny thing though is that the sales people remembered me (I asked for the same guy, Bill Parker though he no longer works here) and he joked that perhaps he shouldn't be my sales guy and get somebody else as I'm dangerous with the calculator. Hahaha. The only complaint I have though is their shoddy, fluctuating internet! And ATT's coverage here is pissy but that's not Honda's fault! read more

I was very pleased with the customer service and attention detail. I took my dad's car in for service and a recall - my service advisor Ed B was awesome and very attentive to what we needed to what needed to be done to the vehicle. The service, timeliness of the work and the entire climate there seemed very positive. I would do business with them any day. Kudos to Ed B. thanks for your professionalism! read more

Women Beware!!! Another rip-off Service Department! Questionable and unethical business practices here. I would avoid this dealer and service department. My wife took her 2008 Honda Civic in for routine maintenance. They changed the oil and filter, etc. Air filter changes all around (engine and climate) were recommended and approved. My wife called me at work to let me know that they were recommending flushing something, as well, which would raise the tab a bit. Sure, as expected. (The reason she consulted me, just to be clear, is not that she can't make decisions on her own, actually, she's very independent and intelligent. The reason she contacted me, is that I just happen to be an ASE certified Master Automotive Technician.) She likes taking care of her own car so I don't have to. I had seen previously, in the vehicle's maintenance documentation, that Honda Motor, Inc recommended a Brake System flush every 3 years, and assumed this was the service the dealer was referring to. Of course I said "yep, that sounds right". So she authorized the additional maintenance. Imagine my surprise when she showed me the invoice later that evening. The additional services that had been performed were NOT on the recommended (by Honda) list. The Engine Flush is specifically recommended AGAINST on the Honda Owners' website. (Mind you, this car has 29,500 miles on it, and is maintained religiously) 1. Engine Flush, labor: $71.47 Flush kit $30.48 2. Fuel Injection service, labor: $69.95 Service kit: $30.00 plus taxes, disposal fees, etc. Added quite a bit to my bill. After calling the service advisor, Louis Vu and discussing my dissatisfaction over mickey-mouse profiteering practices, at the expense of real maintenance requirements, he apologized, and expressed regret over the loss of a customer (and all of my family and neighbors and co-workers, and anyone else I can reach) BTW: My wife loves the car. It's exceptionally well made. We'll just won't be dealing with the Priority Group in the future. read more