It's nice that shops like this still exist in today's disposable world fixing things that will last a good 20 or more years instead of throwing stuff away and creating landfill My old Epson Artisan 725 gave me the warning that the printer pads needed to be replaced. Being a 16 year old printer (which has printed over 15,000 documents and photos), the OEM parts were not even available and I wasn't in the market for replacing the printer since outside of the pads, the printer worked great. Howard clearly broke down what needed to be done regarding rebuilding the maintenance tank to get the printer running again, gave a fair price and a quick repair turnaround. I'd highly recommend Howard and his 5 star shop for future repairs. read more

I brought my Epson ET-4850 in for repair as it was only printing 4 barely visable lines on each page. Howard, the owner, performed many maintainence functions I was unable to do myself such as updating the firmware, flushing and aligning the printhead (it was way off), servicing the pump and wiper unit, etc. The printer now prints even better than when I purchased it 3 years ago. I highly recommend Printer Repair Pros. Excellent quality and value. read more

Honest and fair company. Howard is very communicative. Would not bring my printer to anyone else.

This business seems to have a good reputation with 5 star reviews, and then some that aren't. Howard may be good, but he seems to be easily frustrated having to answer questions form callers in the middle of his busy day repairing machines. Last time I called, about a year ago, I thought he had had a bad morning. Ok, we can all have a bad morning occasionally. This morning 5/15/2025 I called again to ask about repairing one, and possibly 2 expensive machines. He is obviously very busy and doesn't have time to answer even short questions, and he was rude again. I always try to give the benefit of the doubt, we are all human. But two times in a row? My advice here is if you are too busy and don't want to take the time to talk with potential customers then get an answering service, or let the call go to voicemail with a message as follows: Thanks for calling etc etc. Printer/copier evaluation (estimate) fee is $89 dollars which goes toward your repair if you opt to have it repaired, sorry we can not evaluate the machine without seeing it so please bring it in and drop it off. The address is....business hours etc. Turn around time varies based on what needs to be done, if we have to order parts etc. Thanks again for calling.... And the they can leave a message if they like but you have outlined the procedure. This will eliminate those customers that want you to diagnose their problem over the phone so they can fix it themselves, and those that are looking for that low price repair that might be better for them to take it elsewhere or buy a new cheaper model. Quality service is not cheap, and cheap service is generally not quality. You get what you pay for. Thanks and have a great day. read more

Howard was so great as he fixed my older printer paper feeding issue and replaced the drum. I thought I was going to have to throw the printer out, but it was not even a challenge for Howard and Printer Repair Pros and the price was under $175. I have one more color laser printer I will bring them this week. The business that sold it to me does not fix them (bad for business, I guess). Cindy read more

GREAT SERVICE!! THIS REVIEW IS DETAILED BUT YOU WILL FIND IT VERY HELPFUL. My 13 year old EPSON WORKFORCE 545 all-in-one printer now works better than when new. I'd give 6 STARS if I could. HERE IS WHAT YOU NEED TO KNOW: MY PRINTER PROBLEM: My printer, like all Epson printers, is designed to shut down and display a message to contact Epson Service when the internal waste ink container is full. It took 13 years to get to this point in my case with medium use. This container gets the excess ink mostly from when you do head cleanings and/or print to-the-edge photos. Epson software will shut the printer down when this waste ink tank gets near to full -- preventing ink spills (a good thing). Most other printer models (HP, etc.) do not have this system so ink spills can happen on them. It would be nice if Epson made this waste ink tank (full of felt pads to adsorb the waste ink) an easy thing for the customer to fix, but Epson neither makes nor sells either the waste ink tank itself nor the felt pads designed to fit inside, so Howard at Printer Repair Pros had to custom cut some felt pads to fit inside the old tank. Also the internal counter needs to reset -- all making this NOT a do-it-yourself job. Epson does have a list of recommended Epson Service experts - available online or by calling Epson Service to have them email you a link to it. There are less than a dozen in the whole LA Co area. I first called the one nearest me -- about 10 miles away in El Monte, but that one never answered the phone and there no way to even leave a message. I then checked out the reviews on all the various recommended Epson service experts in LA Co. The nearest El Monte one had terrible reviews -- many customers had still not gotten their printers back at all even after a year (no wonder the phone isn't answered there). The service providers at mid distance for me (Glendale/Burbank area, etc) seemed to focus on a wide range of tech devices (incl. computers, etc.), not just printers, so I did not know how much they would specialize in how to fix my particular printer. That left about three service providers--all about a 30-40 mile trip one way for me. Reading the reviews on each of these 3, I noted that Printer Repair Pros in Chatsworth not only had excellent reviews, but that some of those were on fixing the exact problem that my printer had. HERE IS MY EXPERIENCE WITH PRINTER REPAIR PROS: Howard was a delight to talk to both on the phone and in person. He needed to check out parts availability when I first called, so he called me back in about 15 minutes. The parts were unavailable from Epson, but Howard explained that he had a work around to cut new felt pads to fit. I got the printer in on a Friday afternoon and he expected it to be ready about the middle of the following week. Actually, he called the next afternoon (a Saturday!) and had the work done and that the printer ready to pick up and pay him the balance due after the $89 deposit. Since my printer had never been serviced for all these years and had accumulated a lot of dust/cat hair, I included extra cleaning and service as Howard recommended. The final invoice lists the work done as "Replaced maintenance [waste ink] pads and reset counter. Serviced/aligned printhead, Serviced cartridge assembly, data encoder, pump\cap\wiper unit, paper path components and ADF\scanner. Tests as designed. 59.85\62.85" The invoice noted that the internal counter noted that my printer had printed 48,046 copies -- or about 10 copies per day over the 13 years. HIGHLY RECOMMENDED -- THIS IS THE PLACE TO TAKE YOUR PRINTER TO GET FIXED!! (They have been in business for years and do printers only, but all types, including large ones that they have to travel to fix on site.). My invoice was "S.O. No.13327" and my customer number there is 14919. PRICE: Parts $19.00, Tax $1.85, Labor $139.00, Total $159.85. (which is very in line with AI saying to expect $150-$200 for such a printer repair). read more

Have an Epson r3000 printer that was giving me a bit of trouble. Called Epson and they gave me the number for Printer Repair Pros. Brought it in and Howard fixed it in less than a week and this thing is printing beautifully. I would definitely recommend Howard for all your printing needs. Pricing is fair and the results were perfect. Thank you Howard! read more

I live in a rural area of Washington state...no printer repairs shops anywhere nearby. I emailed and Howard called me back the same day. I told Howard the weird symptoms my Epson ET-8550 had recently developed. He listened very patiently and gave me some great advice over the phone. I took his suggestions and -- ta-da! -- my printer is now working perfectly! I was prepared to ship the printer to Howard and his printer pros and if that ever becomes necessary in the future I won't hesitate. Clearly, they know their stuff at Printer Repair Pros. TEN STARS! read more

I had a wonderful experience with Printer Repair Pros. I had put off getting my printer fixed because I didn't know of a place in my area. Based on reviews that I saw online I decided to try Printer Repair Pros. Howard was very knowledgeable and repaired my printer in a timely manner and at a great price. So pleased to have my printer up and running. Recommend them highly! read more

I had my printer repaired by Printer Repair Pro and am very satisfied with the service. The ink had dried out on my printer because I hadn't used it in 2+ years. Howard actually came to pick up my printer and returned it to me in a couple of days - like new! So happy I called this company. read more

I've been taking my sick printers to this repair shop for over a decade. What a nice man, he is very professional and a true expert on all brands of printers. His repair prices are very reasonable compared to the big electronics stores. He also does the repair work very quickly. I have never had a bad experience there in all these years, very happy with the work he has done on our business machines. Highly recommend. read more

I can't say enough amazing things about the service Howard provided. My Epson printer needed the ink pads replaced and counter reset so I dropped it off at the end of the day before closing time and it was fixed and ready to be picked up the very next morning. Howard was extremely friendly and helpful every step of the way and accommodated my late pick-up time as I was coming from across the Valley (20 miles). There were much closer repair shops but I chose Printer Repair Pros because of all the glowing reviews here on Yelp and Google, and yes, they are all spot on! Howard provided such a great and honest service and exceptional value (much cheaper than other places) that I will not hesitate to use him again if my printer needs servicing. Thanks so much!!! read more

I sent 2 printers to be serviced at separate times. Neither one got fixed but he still charged the $50 each to look it over. I identified the problem and suggested the fix. The owner "looks" credible but when the fix gets labor intensive he just closes it up and deems the printer unrepairable. You'll be out $50 each time. read more

I brought an old Cannon scanner/fax/printer. was so grateful Printer Repair Pro would be could fix it. i beñieve they can fix anything. I found their service excellent service: responsive, expeditious, personable, and competent - and rates reasonable. Highly recommend. read more

Very honest and is upfront regarding fees. Howard, the owner, goes out of his way to explain issues with your printer. Would highly recommend Printer Repair Pros. read more

This isn't my first time being served by Printer Pros. Howard saved me from having to buy a new printer!

I took 2 printers in for repair. Howard called with updates as they completed repairs. Their prices were extremely reasonable which beat buying new units. This business is highly recommended. read more

they offered great service. i will return in the future. I really recommend these guys for your printer repairs.

Howard and his team were great! East to work with, fast turnaround and fair pricing! Will definitely use them in the future if my printer has trouble again! read more

Howard was fast and reasonably priced. The printer works perfectly for the first time in a long time! It's always a questionable decision to repair or replace...glad I chose to repair. One day service! Thanks Howard! read more

They fixed an older HP Officejet Pro 8500A that I wasn't ready to replace. Howard, the owner, and his team are truly outstanding. From the first phone call clear through the drop-off, repair, and pick-up process, I was so impressed with their level of professionalism and expertise. They managed to fix my printer in record time and it works like it did when I first bought it. Howard and his team of experts provide professional, courteous, and affordable service. I'm so glad I found him. What impressed me the most was how honest and straightforward he was about managing my expectations around the results and the potential costs involved in repairing my printer. Howard even provided expert advice on which new printer I ought to consider when the time comes for me to retire my old HP. Bottom line, Printer Repair Pros are honest, fair, expert, and in my experience, fast at repairing printers! read more

Printer Repair Pros - IT Services & Computer Repair Near Me - Chatsworth, California

I found Printer Repair Pros via Epsons website as an authorized repair facility. From the first time I spoke with him, Howard was pleasant to deal with, professional and up front with me. tjere was a delay in getting a part, which was beyond his control, but he eventually received the back ordered part, and the repair job was complete the same day. hopefully I won't need to visit them again, but if I ever need another repair, I know exactly who to call. read more

Very professional, knowledgable, personable and reasonably priced. I would definitely use them again. CR

Responsive, experienced, reasonably priced, and excellent results. I highly recommend Printer Repair Pros.

Nope. He didn't know much how to fix the problem. Not recommended..waste of time and money.

I needed immediate attention to a failed ink pad on my Epson printer. I called this company which I found on the Epson website identified as closest to my home. Was told the company had the required part. I was there within an hour. Howard gave my printer immediate attention--had it all fixed and cleaned an hour later. I highly recommend! Thank you, Howard. read more

I'm totally happy with the results from this printer repair company. The service was excellent and friendly staff. Great job.

I was having ink reservoir issues with my Epson ET2750. Howard was very good at answering my emails quickly to set up a time for me to bring in my printer. He quickly determined the issue (non-issue as it turned out), checked the nozzles, cleaned the inside a bit, and proceeded to test print photographs on glossy paper just to make sure the printer was working to his standards - all at a very reasonable price. Nice man and I left with a mini-LED flashlight too! read more

Fast, professional, and done properly. Grateful that I found this place

Howard has great expertise and saved me a lot of money. Highly recommend him!

Excellent service.... I was having issues with my epson printer.... I called Printer Pros and met Howard, he was knowledgeable and was able to come to my shop and do the repairs and maintenance needed at a more than reasonable price.... Thank you Howard, I will continue to use Printer Pros for future repairs and preventative maintenance.... read more

Did a great job fixing my Epson Artisan 1430 printer! It now prints perfectly once more. Thank you!

I don't write reviews often but Howard at Printer Repair Pro was just awesome. I called and arranged a time for drop off of my HP printer for repair. I was taken car of right away and would be called wIth an estimate. I was called the next morning given a very fair cost of what was need and gave Howard the okay. I have picked up my printer and it's working just like when it was new! I'm a very happy customer and would definitely use them again! read more

Highly recommend this company. It was reasonably priced and repaired in a short time.

Excellent service. Easy to recommend. Fixed known issue with my Epson 3880 printer. Happy with response time and quality of service. Would use again. read more

Best in the business! I have been bringing my Epson printers to Howard for years and years. Each and every time he has taken such wonderful care of them - even on the rare occasion when my printer was a little too far gone - he let me know quickly. Part of my business is printing high-quality wide format ink jet images and I prefer Epson printers. I am very high volume and without Howard and his wonderful, talented, expert, polite service I would be lost. Really! He is quick and friendly and fixes them! (So much better than just tossing an older printer into a landfill - fix 'em and use 'em!) When he is done - they are really as good as new! I really cannot say enough nice things about Printer Repair Pros and Howard - the name says it all and I am glad they are here! read more

Full Disclosure: I have not actually used this service. This review is for the excellent repair suggestion that the owner(?) gave me over the phone regarding an issue I was having with my printer. This person took the time out of their day, away from their business to help me out - and it worked like a charm. This, to me, speaks volumes about the integrity of a business. I will be using them for any and all future printer issues. read more

This is a very reliable and reasonably priced printer repair service among many services which are not. Howard is very knowledgeable and extremely friendly. He even helped load my printer in my van as I couldn't due to a recent hand survey. Highly recommended. read more

I'm a fairly capable tech guy. I spent many hours trying to get my wife's Epson PM-400 printer to connect to her phone using WiFi direct. After running out of solutions I gave up. I contacted Howard at printer repair pros. He was generous with both his time and expertise in giving me some additional options to try. Nothing worked so I brought the printer in for repair. Turns out the WiFi board was the problem. He ordered the part and installed it. Printer works great. Thanks Howard. I really appreciate you read more

I have a Canon 9000 Mark two printer. It stopped working on me and for four weeks I tried to find a Canon authorize dealer to work on my printer. I called Canon three times trying to find a real person I could talk to who could tell me where to go to get my printer fixed. None of it worked, so I went online to find a Canon authorized repair company. I was not expecting to find one and I just happen to stumble across an ad advertising Printer Repair Pros, LLC., a company that repaired copiers and printers. I was in a serious bind and I needed to have my printer repaired, so I called the company's phone number, and got a gentleman who said, "I am not an authorized Canon dealer, but we fix all kinds of printers and I'd be happy to look at it. We charge $79 to diagnose the problem and whatever it costs if you have us fix it, we will take the $79 for the diagnosis off the total cost." I take it in on Wednesday and the next day I got a call from Howard, the owner of Printer Repair Pros, LLC. "I have good news for you. The printer just needed to be serviced." I was ecstatic. I was expecting to have to buy a new printer because the sound that the printer was making was horrific, and I figured there was no way I going to be able to get it fixed. When I went online and described the symptoms, every response I got back was "chances are it will cost you more to fix it then it will be to buy a new printer. Chalk it up." I highly recommend Howard and his staff to do repairs on copiers and printers for any brand because if he can't fix it, he'll tell you. He is very very honest. He could have told me anything and charged me whatever as long as it was less than the cost of a new printer. I would have agreed, but he didn't do that. And the cherry on the cake for me? He's a fellow UCLA Bruin. Thanks Howard.. read more