I have been renting this unit with my family since 2001 when it was previously Attic Storage. My mother originally rented two spaces in this location. Glenn, the previous owner, was so nice and charming and always wanted people to feel welcome. His philosophy was that if we trusted him enough to keep our stuff then he needed to treat his customers with the utmost respect and dignity.
In about 2014, I started taking over payments of one of the storage units after we condensed the two units as moved out of state. In 2016, I started getting a weird charge on my card of Prime Storage. I didn't know what this was but I investigated and realized that Glenn decided to sell the business to a corporate business - hence the name. Prime Storage never let us know, only to find out they felt they were allowed to do the bare minimum to educate us the switchover by sending a postcard to an address that hasn't been used in our family since 2007.
In the first year, Prime Storage managed to up the rent by 40% a month and never own up to the mistake that they did not let me know about the change of company and business. The Director of Operations, who I think is still working here, decided to call me and give me the run around. I kept the unit for a few more years and then today, I am still renting the unit because it's easier to not move everything yet.
If I had a choice, I would spit in this business' face. They are the worst people and they only care about their profits and not doing things right for people. It really falls in line with the tradition of Georgia Chamber of Commerce pro-business / anti-client focus.
The air condition was out for months in the building I rented. They decided to use chemicals and bleach to clean the exterior of the units conveniently when I needed to do work in my unit for a week after not being on site for many years. They didn't do anything to make it easier and for this, I am elated to let you know these motherfuckers deserve zero stars.
DO NOT RENT FROM THESE PEOPLE. If I could move everything into ExtraSpace Storage, I would in a heart beat. read more