Paid nearly $300 dollars for services only for the owner to block us from calling him When trying to arrange a date to come do the service! unprofessional and you won't get what you paid for so be prepared to get scammed. Thanks Kofi ! read more

I recently had the unpleasant experience of discovering a rodent in my unit, and I was feeling quite distressed about it. However, Kofi, the exterminator who came to my rescue, quickly put me at ease with his 15 years of experience and professionalism. Kofi was prompt in his response and explained everything he was going to do in great detail. He sealed up the holes and took care of the rodent with great care and expertise. But what impressed me the most was his kindness and empathy throughout the whole process. He was patient with all my questions and concerns, and he really went above and beyond to make me feel comfortable. I cannot recommend Kofi highly enough to anyone who needs an exterminator. He is not only a great professional who knows his job inside out, but also a genuinely good person who goes out of his way to make his clients feel safe and cared for. If you're looking for someone who can handle pest issues with skill and compassion, Kofi is your guy. Regenerate response read more

After 2 years of inconsistent service; no shows; 3rd and 4th chances; constantly coming back for touch up as insects and ants kept marching in....welcome ORKIN! ORKIN is a one shot one kill service and extremely trust worthy. No issues at all AND THEY SHOW UP. read more

I contacted Primax last year to inquire about a quarterly service. They came out twice maybe 3 times, but I realized that I do not need the service. I contacted them to let them know that I no longer need the service and finally resolution was made. Kofi contacted me to inform me that I can return to using the service at any time and graciously thanked me for my business. read more

When a client pays for a good or service, the intention is that the goods or service shall be up to par or the vendor will honor the warranty respectfully. I have not experienced that with this company, but I do hope that they make good on their commitment eventually. I literally had to call and text without response for a week without a dedicated day or time being honored per my warranty agreement (although having a rep tell me that he could do this). My issue still exists and my money has already been spent, but somehow I have not received adequate service or response from my exterminator since the cashing of my check. Based upon my experience, I would not recommend using this service because of commitment flaws. read more

I received very professional service with my mouse issue. Kofi was very informative, thorough, and attentive. I will be recommending these services to anyone looking for extermination. read more

Professional and great service. I called on a Friday evening and Kofi Justice came out and serviced my condo for mice. After inspection he was able to identify where it was able to access my kitchen. He set traps and bait and I was so thankful as I am terrified of mice. He also returned to follow up and was able to further access the situation. I highly recommend this company for pest control services as they are thorough and effective. They strive to get the job done which I greatly appreciated read more

Look elsewhere if you want a thorough job well done. I had two scheduled appointments that were no call/ no shows. When I called the manager to ask what the policy was on no call/ no shows I never received a call back. Furthermore, the technicians did not accurately portray the services they rendered on the receipt. They lied about different treatments that they did in the house. Not impressed. Use another service! read more

Primax did a great job helping me with a mouse problem. Their technicians were professional, thorough and courteous. I needed one additional follow up visit which they did free of charge to finish the job. They do the right level of intervention to address the problem without upselling you on a a solution you don't need. My only nitpick is that it can be hard to get an appointment sent up and confirmed. I let them know that and I think they ll work to fix it. Otherwise they are great. Anyone living in the City will need an exterminator at some Point and these guys will get the job done. read more

Primax Pest Control is the best I have seen so far! My house was infested with mice and cockroaches. When I called them, they were prompt and the reception was great! They came in on time and got my house situated. I now have a mouse and cockroach free house. Thank you so much! I'm grateful! read more

Had been having ongoing mice issues and Primax was out immediately and thoroughly inspected and treated the problem. Additionally, the customer service was impeccable. They will be my go-to company for any future pest issues! read more

If I could give zero stars, I would. I scheduled an appointment for 7:40am and almost 2 hours and 2 phone calls later, still no one. I prepaid for the service and am fully convinced I've been scammed. They give empty promises that someone will contact you, but I've not received ONE call. I fully intend to report this company and have requested a refund. DO. NOT. PATRONIZE. THESE. PEOPLE. read more

After my Yelp review, the manager followed up with me very promptly and the erroneously charged amount was finally refunded.

Koti and his associates are highly professional and effective at dealing with our problems in our new home, both bed bugs and mice. Yuk! They determined the sources of the problems and handled both problems with very specialized care. They also really cared about ensuring our health throughout the process. And their prices are more reasonable than many others. I cannot recommend Primax enough! read more

Kofi and his colleague came over to take care of our wasp problem the same day we called. They did a great job at a very good price. They also offered us a quarterly bug prevention plan (also at a very reasonable price) which we decided to take. Very nice guys and a great family-owned business! read more

The service of this place dropped after their very first appointment where they kept on sending us inexperience technicians and when we repeatedly asked for someone more experienced, they just made false promises. Would not recommend it to anyone else and management should certainly take note of their service quality to retain customers. read more

This was the worst experience I ever had in my life for pest control. We had a mice problem and needed help. They sent a young man who didn't know anything about pest control. He put huge (dollar store) sticky traps with peanut butter on them all over our house and charged me $189.00. I could have done this myself for that price and built small cabins for the mice. This didn't help us at all and they had the nerve to call us again to see if we needed further assistance. I had to call them numerous times and ask them not to call again. Of course they called again the following month! It was a very expensive and horrible experience. read more

UPDATE: If I could give zero stars, I would give zero stars. After my first bad experience, I gave Primax a second chance, and I even signed up for quarterly services because I was given a deal. When it came time to schedule my quarterly service, this company stood me up three times without so much as a call or an email. Yes, three times. After the first two no-shows and my complaints, the owner even called me to tell me he would be handling my account, and he still stood me up without a call or an email. Even better, I just received an overdue bill from Primax for services I NEVER RECEIVED. BEWARE. read more

Kofi is professional, friendly, and very knowledgeable in his trade. I've never had to deal with mice before so I was of course overwhelmed with anxiety. Unlike the other services on yelp, he was able to come out almost immediately. His rate is very reasonable and fair. Other places wanted to lock me into a contract with autopay and cancellation fees. They also included services that I didn't need. He came, did a complete inspection which included pulling out appliances to find and solve the problem at its source, which based on talking with others with mice infestations, other companies do not. He uses multiple layers of solutions of to put an end to the mice so I don't have to callback. His work is thorough and includes followup. Kofi's service is fantastic and I would recommend him over any other pest control professional 1000 times over!! read more

I called Primaxpest at 7am on a Wed morning, and they arrived 1.5 hours later. I had seen a rat in our bedroom at around 5am that morning - totally terrifying. Angelo put down traps and searched our house thoroughly for potential points of entry/signs of vermin. When one of the traps caught a rat two days later, Angelo immediately came to pick up its body - and it was the day after Thanksgiving (normally a holiday for most places - so pretty darn awesome). They will be back tomorrow to put in a bait box for our crawl space (they had to order it), so hopefully we will be rat free shortly. Also, they are referring us to a contractor/handyman that can go in under our crawl space and do some sealing as well as cement a large potential vermin entryway area, so that we don't have this happen again. Anyway, really impressed with their speed and professionalism. read more

Kofi was professional and worked diligently to handle my termite issue. He came the next day after I called. I definitely will recommend Primax to others. read more

They are professional. Get the job done and quick. The technication knows what they are doing. I had ants crawling around the house. They came did the service with the subquience visits. Very reasonable pricing. And very effective treatments ! Happy customer :) read more

I can't comment on Primax's actual ability at killing any sort of pests - that would have required them showing up to the scheduled appointment (which I had an email confirmation for). To make matters worse, when we called to find out where they were, it turns out you can't actually talk to the people who can help you. You can only talk to the schedulers who then have to pass the message along to some unknown people. After calling three times and never getting any answers I was assured I would get a call back very soon. Five hours later (after I had left work for the day) I got a voicemail. Our appointment was initially scheduled for a Friday; the following Monday I got a call telling me a technician was on their way for our appointment. Um, no. The whole experience with Primax was painful and annoying. Luckily our pest problem took care of itself and we don't need their services anymore. If anything comes back, we will be looking elsewhere. read more