Marc R. We have been very satisfied with PestNow, Chris arrived on time and gave us a thorough review and furnished us with a timely estimate. Carl, the technician, also arrived on time and completed all of the tasks we had agreed to in a timely and professional manner. Both representatives were courteous and knowledgeable, and we have already seen a reduction in pests in the first week. read more

My technician Bill is excellent. He is vey kind and knowledgeable. he answer any questions I may have. We need more technicians like him.

Jante was courteous and punctual. Pests are never pleasant to deal with, but he made it as painless as possible to deal with the situation.

They get bought out and their service sucks. 30-40 minutes on hold. Technicians not following the appointment time you set up, them calling phone numbers that you never gave them but yet they somehow have. They are absolutely horrible now. read more

I have had amazing results once Pest Now started to send the same technician to our residence. Billy is very knowledgeable, he sees & issue & give options to handle the issue that are reasonable. Billy works so hard on taking care of pest issues you would think it was his house how he cares for the issues & resolves them. Has a great memory, service provided by him is top notch & I don't think our pest issues would be solved if it wasn't for Billy. The cost of the pest plan is very affordable. Whatever pest service is needed & requested has been provided without issues. Again Billy is amazing & me & my wife both agreed that we say progress with our pest problem with each visit Billy has made. read more

PestNow was recently taken over by another company. Ever since then, the service has gone down hill. You have to wait 30 minutes on hold before you can speak with somebody, nobody knows how the new system works so they cannot change proposals, they change appt dates without warning you, they don't come at the agreed upon time, they no longer have Saturday service, and the employees I talked to said there has been many long time staff who have left and the remaining staff have very low morale. On top of all of those downgrades in service they have raised their prices!! read more

We've used Pest Now for probably 10 years or more. Never outstanding service but decent enough. Recently they changed management and now their customer service is horrendous! Although our account was in auto pay and they had my credit card on file, a "glitch" in their system didn't charge my credit card and my "past due" payment was sent to collections. I tried calling them, but you just sit on hold for 10 minutes, then get transferred to voicemail. I finally got a hold of someone last week, who assured me it was a glitch that had been rectified. But, no, this week I received another email from collections. I obviously want to cancel our service with them, but how do you do that when they don't answer the phone? If I could give negative stars I would. read more

They provide great customer service, very knowledgeable and polite. I would highly recommend!

I was a customer for quite some time. I was experiencing problems with squirrels and birds in my attic. The technician recommended Tap insulation, which is quite costly. I had the insulation installed, but continued to have problems. PestNow was supposed to cover the entry points, but had to come back multiple times before getting it right. There was one section where the technician left a gap in one of the entry points they supposedly sealed. I complained about it several times, but to no avail. Well, the squirrels chipped away at the metal, the siding surrounding the metal, and the under board (I can't remember the name). PestNow's response was that my warranty had expired, although I made them aware of the problem from the beginning while it was still under warranty. I am so upset with the service I received. I learned that they should have put a trap down, and moved the squirrels trapped at least 10 miles away. That never happened. They also should have removed all the insulation and then treated the area, which they didn't. Needless to say, I ended my years-long relationship with PestNow. I spent thousands of dollars on the Tap insulation project, and I now have to do it all over again with no consideration from PestNow. read more

they have sprayed for bed bugs 2 times already and trying for a third time, we are still seeing them and getting bit. Pest now will schedule a treatmet and then not show up for it, it has happened 3 times so far. on the third no show, I had called in that morning to verify that I was on the schedule still, it was scheduled for an 8-12 time frame. I called to see where the exterminator was at 12:15pm and they tried to tell me that it was never scheduled for today, and it was scheduled for 2 days later. I have already waited over a week for this appointment and took the day off from work for it. they also have had the same "we are experiencing longer than usual wait times for a system upgrade " message for at least 3 months really hard to get them on the phone. I had originally asked for a heat treatment for the bed bugs and was told on the phone that they did and that it would be $800 and that it was the most expensive treatment. when the person came to do the inspectio, they told me they do not do heat treatment and they tried to charge $1,350. When I told them what the dispatcher said they did lower the cost down to the $800 with no issue, but either the dispatcher didn't know the pricing and policies or the inspector tried to scam extra money out of me, not sure but either option screams unprofessional practices. Update, the Branch manager is coming by tomorrow to spray my house personally and then a week after that. I am praying for a more positive outcome. Will post updates as we progres. Update. The branch manager did no come out himself, but he did send his top guy for the third spraying and another one of his top guys for the 4th spraying. Both seemed highly professional and showed up in a timely manner. We are hoping the bugs are gone. read more

Outstanding Service Review for Daniel B. at PestNow "Above and Beyond Excellence - Fast and Safe Beehive Removal!" We can't say enough great things about Daniel B., our technician from PestNow. On June 26, 2025, he once again demonstrated why we've trusted and valued PestNow's services for over a decade. A beehive had suddenly appeared--literally overnight--right on our electric power meter. Daniel arrived at the scheduled time, introduced himself, and thoroughly explained his plan before beginning the removal. His clear communication ensured we stayed safe and informed throughout the process, especially as the displaced bees were understandably disoriented and agitated. Daniel removed the hive quickly and efficiently, cleaned the area, and took the time to educate us on what to expect in the hours following the removal. His professionalism, attention to detail, and calm, reassuring demeanor made an otherwise stressful situation completely manageable. Daniel B.'s dedication, kindness, and commitment to exceptional service are exactly why we've stayed loyal to PestNow for 10+ years. Thank you, Daniel, for your outstanding work--you are truly an asset to your team! Also, a warm thank you to Daniel's manager, Scott, who followed up with me afterward. We appreciated the personal touch and genuine interest in making sure everything went smoothly. read more

Will C. is such a pleasure. He has been my go to for years as it pertains to pest services. He knows the area and related issues. He is committed to customer satisfaction and has often gone above and beyond the call. When I think of PestNow, I think of Will C. and his dedication to servicing the area. He inspects and treats for a multitude of pests. The value is top notch. The service he offers is constantly in high demand. Notably, I am pleased and grateful for his commitment and expertise. read more

I've been using PestNow for several years. We called them because we had a bad tick problem in our back yard. We also had an issue with mosquitos because we have a large wooded lot and a pool. We have honesty not seen one tick or mosquito in our back yard since the treatments began. I am honestly shocked it has worked that well. It is well worth the monthly fee and we are allowed to pause for any months we don't feel we need the treatment. I would highly recommend them to anyone! read more

Initial fumble but good recovery. Scheduled a visit using yelp app. No one showed. Owner asked me to call. No one answered. Not customer service I look for. Very understanding and worked hard to correct initial fumble. Good prices for annual inspection and honored inspection and warrantee done by previous owner of house. Recommended. read more

My building started a contract with PestNow after our Orkin exterminator was apparently caught going through one of our resident's drawers. Unfortunately PestNow pales in comparison from an extermination stand point. They are unreliable and do not seem knowledgeable of basic pests. Since we have hired them, we have seen a huge uptick in pests in the last 3 months. I have personally supervised their treatments and can tell you that they are definitely either not providing knowledge transfer to their employees or their management/leadership does not have the knowledge themselves. Quick easy money for them. read more

We have been using PestNow since we moved to Chesterfield in 2016. Always fast, courteous and effective and never a problem. I'm writing this review now because there was a slightly mix up with the pricing and service provided on their last visit. Well, the actual owner of the company (Jeff), personally reached out to me to make it right. This type of service is why you support small businesses when you find one that works. I strongly recommend PestNow when you have critters in the attic! :) read more

Had the company for six months. Supposedly my house had no holes for outside entry of rodents and etc. However, the rodents had to of gain entry somehow. Completely unprofessional. Just about every tech I have had is trying to just go, literally. Disreseptful, rude, and non experienced techs. Supposedly they call before they arrive and they never do! They lie about it straight to your face. Guess what, hired another company and they sealed up 10 holes on the outside of my renovated home! This was just 2 days after the pest now visit. Don't waste your money! I pay just $40 more a year for better knowledgeable techs who are respectful and they actually seal up holes! Pest now won't give me my $89 back. DO NOT waste your money! Especially if you live in the city. read more

Wonderful experience. Received a termite inspection for the lowest-price from all the quotes I received. I was referred to them by my agent. Once the bugs were found they did treatment as soon as I approved for another great price that didn't break the bank. Would definitely use again. read more

Where is the minus 5 stars ? .. first they screw up with my termite inspection before to buy my house and then because of that I get I free Treatment AFTER 1 YEAR Still have 100000000000000 TERMITES ... DON'T TRUST THEM !!!! cheap Chemicals, cut corners and don't know anything about the business.... read more

Excellent! I have been using them for many years. Never had an issues with this company. Using them for my home, rentals and referring them to clients (I am in Real Estate) Keep up the good work! read more

A technician came to my house after I booked my first appointment with Pest Now, and he stood in my doorway and demanded that I "shut the dog up". He refused to even come inside unless I did so. He gave no explanation as to why, and I assumed he was uncomfortable around dogs. Given that pest control companies usually need access to all interior portions of a home in order to properly service it, I had no place to "shut the dog up", and I wasn't keen on having only part of my house treated. I told him this, and he still refused to come inside, still giving no explanation. He left without servicing the house. Pest Now responded to a review I left on Google, stating that they ask that domestic animals be confined to a space until the treatment has dried, then switch out the animal to a different space so service in the original space can be performed. While this seems to be a reasonable policy, no one communicated this to me. The technician did not say anything about this, which if he had, we could have most likely figured this out. But not communicating this, on top of making demands of me from my front porch, is rather unprofessional. I will be seeking pest control services from another company. read more

The best pest control company in the area - we've used them now a couple of times and have been super impressed by the fantastic customer service. Our latest technician Duane went above and beyond to help us with our rat problem. Cannot say enough great things about him - superior service! read more

Fast and affordable. The woman who took my appointment on the phone spelled my real estate agent's name wrong, did not enter my telephone and did not include the title company information. Other than that, it was a quick a reliable pest inspection service. read more

I give this service 4 star because most of the technicians that came to our property are courteous, respectful and professional (we had Benado today for a service visit and Roman for quarterly visit. Both of them were great). They do need to improve their call center service multiple times when we told the reps on the phone that no one will be on the main floor they did not convey the message to their field techs. read more

Incompetent, using cheap products, cutting the corners, and terrible, condescending customer service... I got this company through warranty passed by the previous owner, as they did the termite inspection for the sale of the house. The house had termites inside, but they did not check it properly and put reported only "outside" on the inspection report. They also used cheap solution (chemical) for the treatment, which did not destroy the termites that they found "outside". So, 3 months after moving in, during the 1st swarming season we saw termites all over the place. They came back and this time they had to look inside the property (because I insisted) and then they started arguing about missing it the first time they inspected. Finally they agreed that their warranty covers the treatment. When asked about the treatment, they said that they will use the same cheap chemical that they used last time or I have to pay extra. To get proper chemical that respected companies use I had to pay extra "$700. So, effectively their warranty was useless. I had to go with a different company (Ward Pest Management), that for the same amount did the new treatment and provided real warranty. They took care of the termites and were amazing. Glad that I do not have to deal with Pest Now at all. read more

5 Stars for RAY! I've had Pest Now for quite sometime now, and this may have been the first time that I've had an exceptional experience. Ray came right in and educated me on the issues that I had. He was very informative and provided ways in which I could prevent future issues from happening. That's what I call great customer service! PestNow, give Ray a Raise! He absolutely deserves it! read more

Well after 10 years of intermittent service with PestNow (termite service, occasional semi annual bug service, outdoor bait stations) I am on a search for a new pest control company. Not sure if they changed ownership within the last 3 years but I have seen a marked difference in customer service. (Schedulers not as helpful, technicians not as thorough as they were previously). Today, the young lady that answers the phone to schedule service had a horrible and impatient attitude, as if I'm responsible for her life frustration. SMH... oh well, time to give Orkin a call. read more

Had a great experience using PestNow for a large wasp nest removal from outside the home. It was so easy to make the appointment & I was given a very reasonable price. They showed up on time, handled the issue, and did an awesome job. I highly recommend PestNow! read more

Great do far, was on time and completed the job. Great price also. I haven't seen any insects since they came out. I recommend this company to anyone. read more

Hired PestNow to deal with a mouse problem at our Capitol Hill townhome. The problem is much worse now then before they came. I repeat...the very issue I hired and paid them to treat is much worse now then it was before I hired them. They have absolutely no special skills or expertise, they literally just put copper mesh in a few places and leave bait out. We now have a full blown infestation. In addition, they frequently did not show up for appointments or call me back when they said they would. When they did actually come, they would do nothing and say they would have a manager contact me. The managers never actually contacted me, I had to call and annoy the company to get in touch with them. When the managers came, they also did nothing. Absolute waste of money. Horrible service. You'd be better off trying to deal with a mouse issue on your own. read more

Maya was the consummate professional and extremely knowledgeable! PestNow is highly recommended for prompt and courteous service! Gotta pest problem? PestNow! read more

Pest Now is a very quick and reliable acting company. So far Winston has come out to our house a couple times and he is very patient, skilled and explains in clear detail of what's going on. He helped to kill our bee problem and sprayed our grass to make sure the bugs get out of the grass so they don't attack my doggies. read more

This is my 3rd update, which is 2.5 months after the 2nd, and 4.5 months after the 3rd. A week ago, PestNow COO and Corporate Director Rusty Markland (registered on Yelp as Frank B., a founding owner) checked to see whether the Clinton MD office had followed up from my last contact. They hadn't, and when he learned of that, he immediately took responsibility, scheduled a termite treatment, and mobilized a team. The team arrived as scheduled, treated the crawlspace, porch, soil, and non-soil areas under and around the house, and provided me with a report of the work. Randy also offered to pay my termite warranty with PestNow for a period of 5 years in an effort to regain my trust and confidence. These days, this type of service is simply unparalleled. I'm grateful that Randy is in a leadership position, and hope that more organizations can turn to his good example of follow-through, identifying an issue, and taking responsibility and initiative to resolve it. This attitude has restored more than just my trust and confidence in the PestNow organization; it has reminded me that successful businesses understand that their success grows from human interactions, not merely financial ones. I can understand how some owners may consider Yelp reviews to be a risk and burden to their business operations. But I also think that when people address them earnestly, Yelp can foster positive communications and interactions that reflect the true values of all parties, and share those values to the benefit of the entire Yelp community. Thank you, Rusty. read more

I was very pleased with the services of PestNow. Though we had an infestation of drainage gnats that persisted for several weeks, PestNow stayed with us until all the gnats were gone. For about 5 weeks we had several of their service men to come by . Though the servicemen work was adequate, when the supervisor came, he made huge a difference. I would highly recommend this company. They are reliable. read more

The company does not show up when it says it will. And then, when Pest Now finally showed up at the house, they sprayed ant poison all over our baby stroller and baby toys. We will be switching to another company based on our experience. read more

I had their services for pest and rodents at 2 of my properties. Several months later rodents and pest are still present in my homes. I don't want to take all the credit away from them, they did come out when I'd tell them I saw activity. However, I'm not sure what all their treatment consists of but it is evident that it was not working, especially for the mice. read more

The spring ants arrived. I called PestNow and after their first visit I have not seen another. The prior company I used had to make several visits and I didn't feel as though they were using their best products. Very pleased with PestNow and will continue to use their services. read more

I've had a good experience using Pest Now's services. Technicians have always been on time and courteous. Our property is in DC, rat city, and they've been able to get rid of our problem. We've signed up for the quarterly visits, we found that if you don't the problem will eventually come back since we live in rat city. read more

I just want to take a moment to thank the service technician Bennie Ray-PESTNOW for following up on the initial service. Bennie Ray thoroughly explained the service process that was going to be performed and went above and beyond to take the time ensure that I was completely satisfied with his services that were being performed. read more

Had issue with Bees. Problem resolved quickly. Very professional and friendly. Minimal contact. Highly recommend.