Update to prior review: STILL w communication issues. We never had rats in our restaurant. I clarified this with them. They are horrific with communication. The owner has a big ego. I only mentioned that it was pricey compared to our prior pest control. I never said we wouldn't move forward- in fact I told him to start service. We now work with another premium pest control company- HIGHLAND ECO PEST CONTROL. They have been amazing, responsive, professional and took care of our issues quickly and we use them for ongoing pest control. The onboarding process with Highland was incredibly easy and fast. read more

Elite Ops has been servicing the building where I live for a few years now. They are always on time and professional. Garnett is terrific. Very knowledgeable guy and helpful as well.​​ read more

You've got mice? Got bugs? I'll keep this mega short. Elite Ops is excellent. When I have an issue in the house (or one of my rentals) that I have to address, I want any service provider to be 3 things: instructive, prompt, reasonably-priced. 1. Instructive -- Sidney at Elite Ops spent 20-30 minutes on the phone with me explaining why previous mouse exclusion and prevention methods failed at my place. It was helpful to understand how our situation occurred. 2. Prompt -- Sidney took my call on New Year's Eve and showed up 2 days later. 3. Reasonable -- It was only $127 for my initial pest service, which included a thorough scan of my tenant's apartment and recommendations moving forward. That was literally 1/5 the price a few other pest professionals quoted, and I appreciated that Sidney explained to me why that was the case. I only had this service done very recently at one of my rentals and it's too early to tell you the results yet - but Sidney sure made me feel confident. My only concern is there's no warranty or guarantee - if the treatment didn't work the first time around, you'll pay to bring them out again. But my fingers are crossed that it works out well! read more

The technician, Garnett Mason from Elite Ops Exterminators was very professional, efficient, timely, effective, and friendly. He was a great re-assurance for me that this 'infestation' is finished!! His 'pointers' and recommendations aided me in doing what I could do to return things to normal. Bravo!!! Highly recommend!!! -Dennis B. read more

I've used Elite Ops a few times and find them communicative, easy to work with and thorough.

Excellent service. They worked with us through a scheduling conflict and got us another appointment. And when the serviceman came out, he was very thorough and explained everything about their approach and dealing with mice. We feel like we learned a lot from him. The best part is that he didn't push us on a follow-up or a subscription plan like so many place do. Highly recommend. read more

With the important caveat that we just got the treatment (and therefore don't know if it will be effective), I still want to note I was extremely impressed by the exterminators professionalism and expertise. They gave such a detailed and helpful explanation of the types of insects we are seeing, why we are seeing them, the risks associated with these specific insects, and low-cost ways of mitigating risks. They answered all our questions in a detailed and transparent manner. And their rates were very reasonable. Highly recommend. read more

Bottom Line Up Front: Fast, responsive, affordable, dependable, and effective. We hired Elite Ops for standard pest control. We did a lot of intense yard work and saw a correlative uptick in ants, millipedes, crickets, etc. in the house. Sidney made the entire process transparent and simple with great communication, upfront pricing (with no surprises on the back end), and explaining the 5 Ws of his plan. On the day of the job, he got to his work immediately and was finished quickly. I haven't seen any pests since the treatment. 5 stars, will use again. read more

Such a seamless process to use this company. I emailed them to set up service for my rental property. They were able to schedule me in for the same week and service was great. My tenants were very happy with Sydney; he gave them tips on how to keep rodents away in the future and if there were any places around the house rodents were coming in from. I also appreciated that Sydney called me to give me an update when he was done. Thank you! read more

We're preparing our basement for upgrades and wanted someone to take a look at some of the mice and cricket traffic we've been seeing. Working with Elite was a pleasure and a breeze. Very professional in communication and execution. They explained what they were doing in plain terms and even pointed out some problem areas that weren't specifically related to pest control that I had failed to notice. Didn't try to sell us on a plan or agreement, but just gave us some tips and asked that we reach back out to him in a few months. Will definitely use again! read more

I'm so glad that a friend referred me to Elite Ops. I bought a house in 2021 that I did not know had pest issues. After a horrendous experience with another company, a friend suggested that I call DJ. Within a week of his first visit to my house, the only creepy crawlies that I found in the house were dead, and after that, I didn't see them at all for months. DJ is now my go-to person for regular maintenance treatments and any other questions I may have that are pest-related (including good advice he gave me about dealing with Montgomery County's rat problem when the rats are not actually nesting on my property, which he confirmed). I also appreciate that he's super nice to my very friendly but exceedingly high-energy and vocal dog :) Call Elite Ops if you have pest issues. You won't regret it. read more

I panicked when I kept getting little bites on my wrists, arms, ankles, etc. My boyfriend got them too. This went on for weeks, so we did what any savvy person does: We did some Googling, searched high and low and in all crevices for evidence of bugs, found none, washed our sheets on high heat, put our mattress in a zippered protector, and waited. And still were getting bites! I was mortified, and my arms/wrists looked crazy. Time to call in a professional. Sidney was timely in responding to my inquiry, easy to schedule with, and explained the treatment process. The first visit, he examined our room to confirm my suspicions that we did have bed bugs. After 30 minutes of looking, he found none. I was upset because I didn't want to spend all this money to treat the wrong pest, but finally, bingo - a disgusting little colony of bugs and eggs in my upholstered headboard. I was FREAKING OUT. Treating for bed bugs is NOT easy. It's like moving out completely, keeping everything sealed in bags for weeks after washing it, and waiting, while you live in limbo. We had to throw away some stuff that we loved (our king size comforter that wouldn't fit in the wash, some pillows, and our upholstered headboard). Treatment for bed bugs is also expensive. So we knew we needed to hire a professional who could rid our beloved home of these uninvited pests! We felt confident hiring Sidney, and after one treatment, I noticed an almost immediate decrease in bites. After two treatments, NO BITES, and a few months after our third treatment, I think our home is bedbug free. We have two dogs and the treatment was completely pet safe, too. The dogs needed to stay out of the house the day of treatment for it to dry. We live in Baltimore and Sidney was great about traveling to us. read more

Needed a company to get rats out of my house. They inspect for pests but they don't perform any mitigation.

I'm not squeamish but when I caught a mouse on a glue trap that was still alive I was pretty grossed out. They are fantastic. They answered my message with a cricket and mouse problem at 6:30 in the evening. They came out promptly next day, exactly on time. Super professional, polite, super thorough, pointing out things I would never think of to stop repeat infestations. Priced great relative to the competition as well. I will definitely use them again if needed. read more

We had an phenomenal experience with the technician who came out to our home. We have been preparing to put it on the market for the last year, and I'm not sure what caused it but we began seeing an influx of ants and then...roaches! (GASP) We've never, ever had a pest issue, so please know we were disturbed and scared out of our wits. I came to Yelp as I usually do in hopes to find a company who was effective and affordable--Elite Ops came highly recommended. The tech (sorry I can't recall his name :/) was so personable, understanding, and knowledgable about the issue--as roaches can be an uncomfortable and embarrassing issue to have. He killed an entire ant colony in the front yard which only a few days later seemed to solve the ant issue completely. After two weeks of the roach treatment throughout the 3-story home, I only found 3 roaches turn up dead while deep cleaning--which he warned me would be the case. Thanks to Elite Ops we were completely pest-free for the entire summer, I couldn't be more pleased with the service. It was absolutely affordable--especially if the problem was solved after one treatment! Very grateful for the peace of mind, thanks again! read more

Phenomenal experience with DJ. We messaged back and forth attempting to coordinate our schedules. I appreciate DJs flexibility, sincerity and consistency. DJ is PASSIONATE about pest. I needed service in a new home for my client before she moved in. DJ will be one of my go to for useful and peace of mind closing gifts. I HIGHLY recommend elite ops! read more

Great service! I definitely can tell the service worked! Quick results. Elite ops also provided prompt response. You get a detailed explanation on whats happening and why pest may be coming into your home. The best part THE IS NO UPSELLING! What you're quoted is honored and there is no push for unnecessary services. Which made the experience pleasant. Also felt elite ops was reasonably priced comparative to the major players. I'm so glad I reached out! read more

Sidney was very helpful and informative! We thankfully didn't have any infestations but he gave great advice about how to prevent any future pests. Reasonable prices for the area! read more

If I could give zero stars, I would. They aren't taking new customers but failed to note that on their web site. I lost a day waiting for a reply, learned from the answering service when I called to follow up. read more

I found a giant cockroach in my place and immediately reached out to a number of pest control services. Sidney was very responsive, provided a reasonable quote, and came the next day! He was on time and thoroughly explained what to look for as he did his inspection. He also let me know about potential other pests like the carpenter bees outside. I really appreciated him and would definitely use his service again! read more

Very professional. Patient with answering all my questions. Performed a great thorough job. Responded quickly. On time. Pricing vey reasonable. I can't say enough good things about this company. Highly recommended! read more

I just had some servicing done through Elite Ops and they were absolutely fantastic. Tim was my technician, and he was delightful from the beginning to the end. He was very knowledgable, respectful, and well-mannered. I appreciated how he kept himself safe and sanitized considering the current climate with COVID-19. I also liked how he called when he was 30mins away, and he came early. To be early is to be on time! Tim gave me a lot of great information and the payment was seamless. It is too early to tell if the results were good, but I am confident that I won't have to worry about seeing any more critters for the next couple of months. read more

We used Elite apps for our old condo, and now for periodic treatments of our house in Arlington. He is very courteous and professional, and did a great job. We found lots of dead bugs after our first treatment but the treatment was very mild and we understand very kid friendly. His custom bug trap pads also work very well. He is really responsive on Yelp too which is great. A great pick. read more

A fantastic company that always has an open line of communication as it relates to their service and what needs to be done

Sidney was on time and super professional. I have been having ant problems since April and tried to take care of it on my own but it was beyond my control at this point. Last summer I called a different exterminator that charged more money but they never could identify points of entry. Sidney identified them before I even greeted him at the door and did treatments in the interior and exterior. It's been over 24 hours and I've seen a huge difference! Definitely worth the money, would recommend and would most definitely use again. read more

I saw a couple of cockroaches every time the season changes in the Spring and the Fall and wanted to to hire an exterminator but didn't know whom to trust. I hired Elite Ops Exterminator based on the reviews here and I'm glad I did. I messaged them through yelp during COVID-19 lockdown and was able to get the service within 2 business days. Sidney came in with a complete set of protective gears (a serious-looking mask, shoe covers, etc) and sprayed all the parameters in about 30 minutes including a crawl space basement. He was very professional and friendly. I'll definitely hire them again if I have any need in the future. read more

Very professional and FAST service to save us and our apartment from the ever-terrifying cockroach. Did a thorough investigation and treatment seems to be working VERY well and almost immediately. Affordable and would highly recommend to anyone else. Hopefully we never need their services again, but if we did, they'd be the first we call. read more

I cannot say enough good things about DJ and Elite Ops exterminators. We live in a 100 year old home and have been dealing with a number of critters the past few years. We have hired exterminators before, but during the change of seasons we always see ants and drain flies. Large Millipedes are also an ongoing issue during the spring and summer. I got a few different quotes from other exterminators, but Elite Ops was by far the most professional and affordable quote we received. DJ and an associate arrived promptly and were so professional and nice. For the first time since dealing with all this, I felt like there was an end in sight. DJ was very knowledgeable and walked me and my husband through every step of the process. Plus, the treatment is pet friendly. Fingers crossed our bug problems are solved, but if not, we will definitely be calling Elite Ops. Thank you, DJ! read more

DJ was punctual, professional and proficient. treated our condo/rental home for rodents that were living here long before were. He found and treated the places they were hiding & accessing the property. We are doing our part, he did his now if the management company does theirs I am confident that we will finally get these gross creatures under control! read more

I have been using this company for a couple of years now. They are great and the issues that I had were resolved.

Professional, on time, knowledgeable, patient. I used another company first and the problem wasn't solved. Thank goodness I found Elite Ops on my search for another company. Martin was my technician. Very professional and nice guy. Patient with my many questions. Great follow up and decent prices. read more

Elite Ops Exterminators offered excellent customer service, which I highly value. We recently moved into a new neighborhood with new construction. Shortly after doing so, one evening I returned home, pulled into the garage, closed it, and heard scratching and squealing. Freaked out, I did not investigate further and just hightailed it into the house. My fiancé arrived shortly after I did and said that he saw a mouse or rat hanging from its tail outside of the garage door trying to get free. This. Scared. Me. And I refused to go back into the garage until someone checked it out. After calling for service, within two days, to the rescue came Elite Ops, who were early for the appointment, checked out the garage and the perimeter of the house on a complimentary basis. They provided their recommendations, did not try to up sell or push unnecessary products or services, and most importantly made me feel comfortable about going back into the garage. They were tidy, sharp, personable, articulate and it was clear that they meant business. I would highly recommend them. read more

Responsive, courteous, thorough, and fairly priced. The only company I'll use for my Arlington, VA home from this point forward, and recommend you do the same! read more

Elite Ops was great! He showed up on time and was generous with sharing his knowledge. I would recommend him to anyone who is interested in dealing with a professional who knows his stuff. read more

Easy to schedule the night before, tech arrived this am. Friendly and was able to diagnose quickly. Gave (3) options. Quick in the repair. Price was a little high even with the use of a coupon, tech showed me the rate on his tablet as it is pre-set. Had him complete as it was a needed repair. Tech made sure I inspected his work when done. Tech was training another new tech and sounded like all went well. read more

This is my first time hiring an exterminator and I am so happy I chose Elite Ops. My trusty friend recommended this company and the exterminator that came out to meet me in Baltimore city was super personable, courteous, professional, and knew all the answers to my questions. I would definitely choose this company over and over. I feel more peace of mind after the treatment and can move back into my house. Thank you so much! read more

He did a good job at getting rid of the bed bugs. He also provided useful tips about getting rid of the smell of cigarettes

Very prompt and very courteous. Explained the service well and what he did and what he found. Highly recommend. Very quick appointment and response as well. read more

We have worked with DJ at Elite Ops for several years now and highly recommend. We have a rental property that we service as well as our personal home. DJ and his team are always extremely knowledgable, professional, and prompt with communication. They are consistently on time and very thorough. We have used them for both insects and rodents and the problem has always been eradicated after a treatment. We also have a child and a cat and Elite Ops has made sure that the products used are safe. They are the best that DC has to offer. read more

I'm in the process of considering Elite Ops now. One of the reasons I am considering is they didn't offer this elaborate all-around home protection bullshit out of the gate. The representative used a different approach of desiring to see my property and see if a recurring treatment is what I need. Now, when they come and a recurring process is what I need, I'll be disillusioned. But I know different pest companies typically present an agreement to lock you into residual payments on their product. Perhaps, I'll be given an opportunity to write another review after I use Elite Ops Exterminators. I haven't used Elite Ops yet but am scheduling a visit. I don't have small children or pets so I'm hoping the treatment service I receive is strong enough to impact the pest that is doomed to visit my property. After reading the reviews has helped me select Elite Ops but we'll see!!!!!!! read more