This company had no idea how to do a project with special considerations…read more I helped a friend with contracting their kitchen upgrade using other vendors they could manage. Pretty simple counter top and backsplash replacement and cabinet painting around some kitchen sink and electrical device replacements that I provided. They sent in some sub contractors to deal with removal and backsplash. They screwed that up and broke the glass cooktop because they used the wrong tools to separate and remove the unit. Then I ordered a new one from my vendor. They failed to make the new opening correct though to allow for the pop up vent and cooktop to fit. Office staff through this whole process was clueless and left the client waiting..... for call backs and solutions for more than a month without being able to cook?!! They even cut off the power to the wall I ovens which were not even part of the project?! This owner had to camp cook in their kitchen for more than a month. Meanwhile the sub screwed up the backsplash that didn't allow for new devices and cover plates to fit in the openings. This was a mess. I finally had to go through the corporate chain up into Ontario Canada with people who didn't know and care to find a solution to very simple projects. They didn't seem to have a way to peel off their experienced crew from new scheduled jobs to solve a job they screwed up multiple ways the first time and kept this nice lady just waiting around until I had to get firm with them. They should be ashamed at their awful customer service!!

We contracted with perform to install an outdoor kitchen countertop. We ended up having two…read moredifferent installers in addition to the employee who took the original measurements. Clearly there was lots of miscommunication between them. There was a noticeable mis-measurement and mis-cut around a post that our builder had to be super creative to solve. Additionally, when our builder installed our outdoor grill, we found out that FloForm had also mis-measured and mid-cut around the grill which is very noticeable. We have followed up with FloForm multiple times requesting that they fix their error and have gotten no response. Super unprofessional. Unless we get some immediate resolution e would never work with them again.

I contacted Atlantic Tile and Granite for a countertop project and received an initial estimate…read morefrom Tom St. Clair. Before moving forward, I asked several reasonable clarification questions about what was included in the quote, such as removal/disposal, templating, fabrication, delivery, plumbing or appliance reconnection, timeline, etc which was unclear in the quote. Instead of answering those questions, Tom responded in a dismissive and unprofessional way, asking whether I had read the estimate or looked at their website, and saying I could call him if I was "serious about doing business" with them. As a customer, I believe it is completely normal to ask detailed questions before hiring a contractor, especially for a home project involving cost, materials, and installation details. The lack of clear answers and the tone of the response made me lose confidence in moving forward with this company. Based on my experience, I would not recommend this company if you expect clear communication and respectful customer service.

From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

Contacted this company late last year for a quote to quartz all my countertops. Waited, waited, and…read morewaited. He kept making false promises, but never followed through. He also claimed he had did the work for MSI's showroom, but I am now skeptical. Two stars for lack of follow through of providing me with a written quote.

I am an elderly, disabled, and low income home owner who has been taken advantage of by this…read morecompany. I hired Imperial Remodels to build a single-car garage on my property, replacing an existing concrete pad. The project was contracted to start on March 1, 2024, and finish by April 1, 2024, for $21,000. I paid a $10,000 cash deposit on March 13, 2024, but the contractor did not provide a receipt for the cash deposit. After signing the contract and accepting my deposit, the contractor told me someone would begin removing the concrete pad within about a week. Shortly after, someone arrived with an excavator, destroyed, and removed the concrete pad. They left behind an uneven dirt surface, which has created a serious safety hazard for me. Due to mobility issues, I now struggle to safely get in and out of my car. Despite repeated attempts to contact the contractor to discuss next steps and complete the work, he has ignored all my calls and messages. On one occasion, he agreed to visit my property to discuss the project but canceled the meeting and never followed up. My daughter attempted to help me by posting a review on their business page to warn others. In response, the business owner finally reached out, acknowledged their wrongdoing, and agreed to reimburse me the full deposit plus interest. However, they got Yelp to remove my daughter's post and are unreachable again. They have still not provided any reimbursement for the lost money or the destruction of my property. I was primarily in contact with Mike Isak (206-909-8125), but his colleague, Karina Momotyuk, was also involved. Another phone number associated with them is (253-409-6956). As a result, I am out my $10,000 deposit, unable to safely park my car, and left with no resolution. He has abandoned this job, caused destruction of my property, and has a complete lack of remorse or professionalism--particularly in taking advantage of someone in my position. Do not do work with this company as they pray on people.

Bought a solid surface kitchen countertop a few years ago and the process was horrible and I was…read moretold the patterns and seams would be blend, but it did not and Precision would not make it right, to add insult to injury the seam that does not match is coming apart and when I called to see if they would fix or help, I was told it was not covered under warranty. Absolute worst experience and disapointing is an understatement.

The laminate countertop had a bubble and nick at the joint when installed and now, less than a year…read morelater, the bullnose is separating from the countertop. My 30 year old countertop was better quality!

I hired Michael for two separate projects during my home renovation. One for the bathroom and the…read moreother for a countertop in my kitchen. Michael's team did solid work. We constantly receive compliments on the projects. I had a very specific look I wanted for the bathroom that includes a floating vanity. Michael made sure that his team was aware of it and to make sure the wall was perfectly leveled. He made my dream bathroom into a reality with zero sacrifices on my end. Super easy to work and so knowledgeable in his field. 100% will hire Michael for other jobs.

Highly recommend working with Prestige Stone. Mikhail was so easy to work with; he's a quick and…read moregood communicator to work with over email. He was able to get us scheduled very quickly, once we had the tile. Bogdan was the one who removed our old kitchen tile, put up drywall, and put in the new tile. We couldn't believe how quickly he worked, while still paying such good attention to detail.

I recently had quartz countertops installed and couldn't be happier with the entire experience…read more From start to finish, everything was smooth, professional, and surprisingly stress‑free. The team helped me choose the perfect quartz -- the color, veining, and finish all look even better in my kitchen than I imagined. The installers arrived on time, worked efficiently, and treated my home with care. The seams are practically invisible, the edges are flawless, and the fit around my sink and walls is perfect. The whole process felt organized and well‑communicated. They answered all my questions, kept me updated, and made sure I was completely satisfied before they left. My kitchen looks brighter, cleaner, and so much more modern now. I absolutely love my new quartz countertops and would recommend this company to anyone looking for quality materials and a great installation experience.

I wish I could leave at least 6 stars for this team! I came in searching for Quartz countertops and…read morewas warmly welcomed by Jonathan, who expertly explained the process step by step and clearly laid out costs and timelines. We had planned on shopping around but were so satisfied with the upfront communication and reasonable (to the extreme) pricing, that we decided then and there to go with Intown for our countertops. The guy that came to measure the countertops (Wesley) said he had measured and installed thousands of countertops since 2021 alone, and that was only since their newer system of measurement had began starting to count them. You can't put a price on expertise- or, well, okay, you totally can- and these guys have it through and through.

Happy with the work they did on countertop, and they did work with us on remedying some issues with…read moreit. HOWEVER, since they time they have completely ghosted us. They won't answer calls, texts, or emails over the past month+. They had agreed to do a fireplace surround for us, and we had an agreement in place to get it done in the future. Also, they have the remainder of our Taj Mahal quartzite material from the counters which we also wanted to utilize with them. It would be great if they'd get back to us...

From the owner: Navigating through the market can be overwhelming. However, with our team, we dedicated to finding…read moresolutions, That all Exceed all Expectations it becomes less about selling a product and more about selling an experience.