from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

The whole process was great; from my initial meet/design with team, scheduling install, to the…read morefriendly, fast install.

This company had no idea how to do a project with special considerations…read more I helped a friend with contracting their kitchen upgrade using other vendors they could manage. Pretty simple counter top and backsplash replacement and cabinet painting around some kitchen sink and electrical device replacements that I provided. They sent in some sub contractors to deal with removal and backsplash. They screwed that up and broke the glass cooktop because they used the wrong tools to separate and remove the unit. Then I ordered a new one from my vendor. They failed to make the new opening correct though to allow for the pop up vent and cooktop to fit. Office staff through this whole process was clueless and left the client waiting..... for call backs and solutions for more than a month without being able to cook?!! They even cut off the power to the wall I ovens which were not even part of the project?! This owner had to camp cook in their kitchen for more than a month. Meanwhile the sub screwed up the backsplash that didn't allow for new devices and cover plates to fit in the openings. This was a mess. I finally had to go through the corporate chain up into Ontario Canada with people who didn't know and care to find a solution to very simple projects. They didn't seem to have a way to peel off their experienced crew from new scheduled jobs to solve a job they screwed up multiple ways the first time and kept this nice lady just waiting around until I had to get firm with them. They should be ashamed at their awful customer service!!

We went through Costco because we trust them. They use FLOFORM in Kent. We were completely…read moredissatisfied with the time it took. When we initially ordered it was going to be around four weeks, which would have been the end of December, 2025. We added another bank of cabinets before the templates were scheduled. They delayed him a few days. That, in turn, moved the install out to January 7th, '26. Apparently, they were moving their facility during the holidays. We understood that situation. On January 6th Janelle called to tell us the countertops did not make the truck. She said they were sending their fabrication to Idaho, because their shop was not yet operational. The countertops didn't arrive until the following week. They came on January 13th to install. Every piece except one corner was cut wrong, and not just a little (see pictures). The installer tried to cut the coffee bar piece, which looked like it would work. Upon further inspection it did not. On January 23rd they finally brought the newly cut countertops to install. The installer, Fabio, was fantastic. He did a great job on all of the installation. He was even able to fix the bad cut on the coffee bar. His seems were flawless. I was actually kind of sad that the corner that the previous installers did hadn't been taken, as the seem is not as accurate as Fabio's were. The countertops look very nice. I'm not sure if they did a better job than any other installers for the money, which was over $10,000. I would've, however, given them 5 stars if I wasn't so upset about how long it took, and what seemed like an unwillingness to move the project up after the first or second delay.

Tom did such a great job taking care of us. The service was done in a timely mannor and we…read moreappreciated the excellent service and outcome. Couldn't asck for more.

My bathroom leaked and caused moss problems in my wall. They helped me replaced my tile in the…read moreshower area, extended the space, replaced the old fra pipes and also helped me do floor refinishing. Never delayed my projects, communicated with patience and took great responsibility for what ever happened. Not everything going well, but they really put all the effort towards the ends, and finally made it great. As long as I asked some questions, they always there and not only provided good service but also made customers happy. Thanks for their help and always being there.

In 2018 we had this company install new counters and a sink via Home Depot. Issues began…read moreimmediately. After a few hours of setting up fancy measuring equipment they had measurement to cut off of. When the employees came to install, the measurements were incorrect so they left. The installer did quick measurements with a tape measure. Days later they were back with the counters. The textures of the counters were swapped. The island was supposed to be the rougher finish and the counters smooth. The colors were also swapped. We had them install with the incorrect surface and color just to get it over with. The installer then had to grind the counters on the island to get the stove to fit. Fast forward to 2026 and our kitchen sink is falling. The reason 2x4s were screwed in to the cabinets to hold up the sink just on the sides instead of using the proper sink mounting clips. I understand that it has been years but they installed the sink incorrectly and want $200.00 to come out and install it correctly. Home Depot contacted them for me and the $200.00 charge to correct their faulty install was their response. I then called them myself and had to leave a message, they never bothered to respond. I guess they displayed their terrible work quality in 2018 and displayed their terrible customer service in 2026. I assume some customers were lucky but id go elsewhere

The laminate countertop had a bubble and nick at the joint when installed and now, less than a year…read morelater, the bullnose is separating from the countertop. My 30 year old countertop was better quality!

I recently had quartz countertops installed and couldn't be happier with the entire experience…read more From start to finish, everything was smooth, professional, and surprisingly stress‑free. The team helped me choose the perfect quartz -- the color, veining, and finish all look even better in my kitchen than I imagined. The installers arrived on time, worked efficiently, and treated my home with care. The seams are practically invisible, the edges are flawless, and the fit around my sink and walls is perfect. The whole process felt organized and well‑communicated. They answered all my questions, kept me updated, and made sure I was completely satisfied before they left. My kitchen looks brighter, cleaner, and so much more modern now. I absolutely love my new quartz countertops and would recommend this company to anyone looking for quality materials and a great installation experience.

I remodeled a small kitchen and the process of selecting granite, getting the template made and…read moreinstallation was smooth and easy. Professionals all the way and I love the countertops !

Contacted this company late last year for a quote to quartz all my countertops. Waited, waited, and…read morewaited. He kept making false promises, but never followed through. He also claimed he had did the work for MSI's showroom, but I am now skeptical. Two stars for lack of follow through of providing me with a written quote.

I am an elderly, disabled, and low income home owner who has been taken advantage of by this…read morecompany. I hired Imperial Remodels to build a single-car garage on my property, replacing an existing concrete pad. The project was contracted to start on March 1, 2024, and finish by April 1, 2024, for $21,000. I paid a $10,000 cash deposit on March 13, 2024, but the contractor did not provide a receipt for the cash deposit. After signing the contract and accepting my deposit, the contractor told me someone would begin removing the concrete pad within about a week. Shortly after, someone arrived with an excavator, destroyed, and removed the concrete pad. They left behind an uneven dirt surface, which has created a serious safety hazard for me. Due to mobility issues, I now struggle to safely get in and out of my car. Despite repeated attempts to contact the contractor to discuss next steps and complete the work, he has ignored all my calls and messages. On one occasion, he agreed to visit my property to discuss the project but canceled the meeting and never followed up. My daughter attempted to help me by posting a review on their business page to warn others. In response, the business owner finally reached out, acknowledged their wrongdoing, and agreed to reimburse me the full deposit plus interest. However, they got Yelp to remove my daughter's post and are unreachable again. They have still not provided any reimbursement for the lost money or the destruction of my property. I was primarily in contact with Mike Isak (206-909-8125), but his colleague, Karina Momotyuk, was also involved. Another phone number associated with them is (253-409-6956). As a result, I am out my $10,000 deposit, unable to safely park my car, and left with no resolution. He has abandoned this job, caused destruction of my property, and has a complete lack of remorse or professionalism--particularly in taking advantage of someone in my position. Do not do work with this company as they pray on people.

Very professional service, great communication, and efficient! We are very pleased with Global…read moreGranite's work installing our new countertop.

We had quartz countertops and backsplashes installed in our kitchen, which has an unusual island…read moreshape and a couple of other challenging angles. We are very pleased with the quality of the work done by Global Granite. The installation was perfect, and its installers were very professional and pleasant. Constantin was responsive to all our questions and needs for our project. Scheduling and completion were timely.

I hired Michael for two separate projects during my home renovation. One for the bathroom and the…read moreother for a countertop in my kitchen. Michael's team did solid work. We constantly receive compliments on the projects. I had a very specific look I wanted for the bathroom that includes a floating vanity. Michael made sure that his team was aware of it and to make sure the wall was perfectly leveled. He made my dream bathroom into a reality with zero sacrifices on my end. Super easy to work and so knowledgeable in his field. 100% will hire Michael for other jobs.

Highly recommend working with Prestige Stone. Mikhail was so easy to work with; he's a quick and…read moregood communicator to work with over email. He was able to get us scheduled very quickly, once we had the tile. Bogdan was the one who removed our old kitchen tile, put up drywall, and put in the new tile. We couldn't believe how quickly he worked, while still paying such good attention to detail.

Budget granite and stone was recommended to us by a friend, and I'd happily recommend them on to…read moreany other friends. They are very friendly, helpful, and budget friendly. They went beyond my expectations, not only installing my beautiful new counter with great lines through the backsplash, but also epoxying a chip in my old counter and buffing it free of charge.

Our countertop is beautiful! great working with Otto & crew. They do what they say they're going to…read moredo. Recommend!