The staff and owner were super helpful. I needed a specialty part for a splitboard. Without it, I…read morewouldn't ride the board. They were kind enough to find the part on a rental board and got my board professionally setup so that I could ride. It saved my trip! A+ service! Highly recommend!

Friendly service! Found what I needed, and was on my way. Needed a pair of snow boots, got a…read moregreat pair of Sorel's

I came into the store yesterday and it was pretty organized and clean. I was in my old running…read moreshoes and walking near the shoe section when an employee, Mikayla, saw my old shoes and showed me the running shoes. She let me try on a few more pairs and was great, even showing me the deals that were there. Good store and, as far as I'm concerned, great employees!

I would only use this place if my items were on sale. Otherwise they are too expensive. Everyone is…read moresuper nice though.

Liars and cheats, I bought a ton of pellets on senior discount Tuesday and showed my military ID…read moreand got ZERO discount. Two employees said it was already discounted so no additional. She charged me 49 and 1 to get to 50 so I wouldn't get the discount. I did get a $25 gift card but to not get $36.90 cash off (10%) is BS. The same pellets are cheaper at Oregon farm and irrigation after the BS gift card. She screwed me over with such a straight face is what pisses me off the most. Liars and cheats may be strong but if you consider this to be a 100% BS transaction, what else are they/she doing? Check your receipts!!! Screw me once shame on you, Screw me twice shame on me. You won't get another opportunity.

I absolutely love this place. Little did I expect as I went in there to get feed, was the…read moreincredible assortment of clothes, tools, and work boots. Very good energy and the staff very helpful. I could honestly just wander around in that store all day long! You will find what you need at coastal that's for sure!

This is a cool store. It's in the "old mill District" of Bend, and when you see the building, you…read morecan see why they call it that. It's a great store, two stories, with lots of goods. Clothes, shoes, outdoor gear, hiking gear, freeze dried backpacking food, energy bars, if you are looking for something for the outdoors, you will find it here. I bought a bicycle sometime back at REI, and it did me very very well. I'm on a "road trip", so I didn't buy anything today. Prices are definitely on the higher end, but hey, you get what you pay for. If you are an REI member, you get offers, and discounts throughout the year, and a rebate in the form of a gift card based on the amount that you spend every year. Not a bad deal. I really enjoyed the store. Thanks.

REI is REI no matter where you are, just based off of the building at this location alone, this one…read moreis epic. What a cool freaking building and location.

SweatHawg makes a fantastic minimalist bicycle helmet liner that soaks up as much sweat as you can…read moreproduce. I recently (this past weekend) bought one of their liners and gave it a full-on test ride, in hot conditions, over a long (100 mile) ride. I usually wear another brand of "sweat guard", but sometimes got headaches from it. The SweatHawg was comfortable (I couldn't tell is was there) and worked great. On the hottest part of the ride (90+F) on a long climb, after hours in the saddle already, SweatHawg was still working hard (and I usually fight to keep sweat out of my eyes).

From the owner: SweatHawg Extreme Sweat Control Headwear…read more One Thirsty Beast No more sweat in your eyes or drips on your glasses! This sweat swilling swine has it all over the drip-sipping options already out there. Our helmet liners have a generous comfy layer of hydro-philic felt that absorbs ten times its weight in water. Revolutionary absorbency is sewn into aggressively wicking fabrics that disperse, evaporate and cool. Wicks Wet Away SweatHawgs are helmet liners. Originally intended for cyclists, they have since found homes in skate helmets, ball caps and cowboy hats. A wicking brow transfers moisture to hyper-absorbent fabric. Then the wicking head cover aggressively disperses moisture, where in evaporates and cools. Double Cool Bye-bye bandanna! Second "cool" is the clean stealthy look. SweatHawgs hide in helmets. Black material is barely visible. The hook and loop attachment option is pretty cool too. Pads come out, liner goes in, attaching to the pad system's hooks.

The front gal wasn't outright rude. but was mater a fact rude about my confusion of the black…read moreFriday Add we got in the mail actually after Friday, making that part useless. They said it was over but the Ad says sales good till the 4th witch is confusing because the only sales are on the black Friday items. She could have explained that to me if she had the same brochure that I had. Not sure why you wouldn't have it since parts were still good till the end of that day. I left disappointed and confused after making a special trip before the 4th was over. After getting home and studying the brochure for another 5 min I realize that there are 2 sales on the black Friday sales one for Friday (clear) and one till the 4th (unclear) clever ad but but slightly confusing and made a wasted trip out on the cold. And I'm not surprised at all the other rude experiences and reviews. Just seemed a bit to excited to deny me the deal and not produce the same paper ad I was talking about so I could understand. We just want to understand. We already have to many reasons not to shop at stores tucked in the back of a carls jr. Parking lot. Incidently I'm not likely to go back ever.( Helpful comment). Put next to the second sale that's in small red print, hard to see (good till the 4th.) At a glance I didn't see the second sale I only saw the black Friday. So it didn't make sense but I assumed it must be the Friday sale extended till the 4th. Alot of us are ad glansers out here in the world. The end

I've been buying my sunglasses at Big 5 for at least the last 15 years or so. I visited the Redmond…read moreBig 5 location for my usual eyewear acquisition visit today and was pleased with the experience. The staff member was very patient while I tried on nearly every pair in the store and almost every pair available was on sale (it is noted that in the past, staff found a way to *make* my preferred pair on sale). This store appeared organized and sufficiently staffed for a busy summer day like today, and they offered a broad variety of outdoor/sports paraphernalia. Everyone I encountered was friendly, the birds were singing, and my deodorant was holding up well I walked out of the store happy with a new pair of Bolle sunglasses (on sale as usual!).

Top notch service from an archery professional. Glad we stopped here to get my so. His first…read morecompound hunting bow

The Sportsman's Warehouse (SW) in Bend, OR sells Columbia PFD Rambler shorts with an attached $50…read moreprice tag. An internet search revealed that many other stores currently list them at half off that price, clearly closing them out for the end of summer. SW online lists these shorts as a clearance item and offers them on sale from $31.77 - $45.00. I purchased them and another item at the store only because I had a $50 gift card from a previous promotion, and I was passing through Bend. Until the next day, I failed to notice that I was charged $85 for the $50 shorts that other stores are closing out for $22-$32 and SW online is closing out for a $31.77-$45. I then called while 30 miles from Bend, with no plans to ever return there. The answering clerk stated that PFG had raised their price. This is a questionable claim, because Columbia manufactures these shorts and offers them for $50 on their website, and SW online and other retailers are offering them at clearance prices. The clerk then informed me I could only receive a refund for their having overcharged me 70% by coming in. That would cost me far more in time and driving expenses than the $35 that SW stole from me. I escalated to a manager who claimed company policy would not allow a refund over the phone due to "risk". He could not articulate what this mysterious "risk" was despite online and phone credit transactions being a worldwide routine business practice. I claimed that SW must find it more acceptable to cheat a customer by overcharging them than to possibly expose the company to this mysterious "risk". Presumably for lack of a reasonable reply, that mid-level manager claimed there was nothing he could do. I requested to talk to someone who could make decisions. After about a minute, the manager returned to our call and stated that members of upper management weren't available, but "they would tell me the same thing." He offered me a $40 gift card and stated that is all he could do. Clearly, that solution ensures any refund I receive of the money SW stole from me be spent on heavily marked up merchandise at SW. Apparently, cheating a fixed income senior citizen (and perhaps many other customers) by overcharging, knowing that a high percentage of customers cannot economically return to the Bend, Oregon store, is acceptable business practice by SW, a corporation worth $43.7 million. Representatives of the Bend, OR SW store ensured that a "risk" does exist, but it is the customer that incurs that risk. I will ensure that my future purchases are made elsewhere. Being short of options for restitution, I will spend the $40 gift card and not a dime more, I will post negative reviews on every possible site such as here and Google and Yelp, and will be filing a complaint with the Consumer Protection Division of the Oregon Department of Justice. Please help me to ensure that SW's unacceptable business practices cost them far more than the $35 they stole from me.

We came in late Saturday as a group of 7 to get skis for our Sunday beginners ski adventure…read more Easy rental and return. The staff were friendly and helpful in helping determine fit for the boots. Skis/boots/poles were $40 and helmet $8.

Easy rental experience. I'm a bigger guy and my wife and I wanted to do something healthy with our…read more4 year old while we stayed in Sunriver. I thought it'd be tougher to bike around but the trails are super smooth and a calm ride. The bikes were expensive looking and rode well. Biking around to the shops and back to our rental was relaxing and fun. We kept discovering wildlife while going over the biking trails. Deer, chipmunks, woodpeckers, etc. It was all a short leisurely ride. We'd stop, the boy would look for a few minutes, then off we go. Beyond the rental, while I was in the shop people were coming and going getting things fixed, questions answered, friendly advice on parts, and buying seats or locks. The employees were genuinely nice people and I hope that they continue to be successful.

Just want to give a shout out to Cami who helped me today. I had a return that was purchased…read moreonline with a friends and family discount. She was so kind and helpful. Wonderful customer service!!!

I am a big fan of the Columbia sportswear line of products and you appreciate the various retail…read moreoutlets that they operate. This brand offers a very high level of consistency as well as customer service. Top quality products at a reasonable price point so to speak, service to buy typically outstanding group of employees. Having been a regular shopper at the location in Sellwood, I was a little concerned I would lose some of that service that I've been accustomed to at the show and location however my fears are put to rest easily on my first visit to the Bend location. My first experience was with one of the management team - Brody - and I cannot day enough great things about my interactions with him. My family and I will be back!

The young men who work here have beautiful manners. They helped me work through several changes on…read moremy bike, and never broke a sweat . Chatty, smiley, funny . Thank you so much . Tanner, Chris, Steven ...not sure of other names.

Great selection of used outdoor gear, from shoes/boots to parkas and shells to climbing gear and…read moresleeping bags. The stuff is definitely pricier than you'd find in a thrift store but usually much better quality from upper-end brands. There's a full service ski and bike repair shop area in back too, and lots of good advice is dispensed here on the regular. Counter folks are always upbeat and helpful too. Laid back but pro vibes. Local treasure, IMO.