My recommendation: if you're considering this place for warranty repair on a tool and need a quick turn around time, call the mfg and send it to them directly. This place is slow, the owner Jim Spano will insult you, and he will discriminate against you in a violent/hostile way if you don't look like him.
I called the shop for warranty repair on a Dewalt weed whacker. The owner, Jim Spano, told me that if I didn't have a receipt it wasn't a big deal, they could look up the date code on the device. Seemed friendly over the phone. Fast forward one week and I take the tool in to the shop for repair...
I showed Jim Spano and his wife my weed whacker and when I told him I didn't have the receipt he started making a huge deal about it, like he wasn't going to do the work. I reminded Jim that he told me I could use a manufactured date code on the weed whacker instead of a receipt, and he did this weird sneer/smile and took the weed whacker to the back room. He came out a few minutes later and rudely put the end of the weed whacked under my nose and showed me that he managed to find the date code. Very weird and unfriendly guy.
Whatever, I'm friendly so I thank Jim for finding it and ask how to start the process. He leaves to help another customer and so hands me back my tool. At this time his wife starts helping me get the paperwork filled out. Then, it happened...
Out of nowhere Jim Spano quickly walks right up to me, like 2 feet away, and sneers at me. Then he says, "I'm a racist!" and pauses. It seems like he's trying to tell me a joke so I ask him to stop before he gets to the punchline because racism is a serious topic and I just want to get my tool fixed. Genuine surprise fills his face and I can see him considering stopping the joke, but he continues anyway. Here's his punchline: "I hate yellow." Then he snatches the weed whacker and walks away.
Never have I heard a racist admit it like Jim did, and then try to hide it behind such a flimsy joke. Even though he thinks he told an innocent joke, even the punchline could be considered racist!
I left the weed whacker there but quickly went back to get it because I don't want to do business with people who try to intimidate others, don't respect their customers, tell them repairs could take a month or two, and are hostile jerks. When I calmly went back to pick it up, he once again seemed very confused. Then he got mad. Boy howdy! Did Jim get mad! Started cussing me out and saying I didn't have any balls.
I'm not a coward or a wimp, and so I asked him what the joke meant because it still didn't make sense to me. He said it meant that he didn't like Dewalt tools (which are yellow). Why Jim Spano is a certified Dewalt repair center if he tells jokes that combine his racism with this hatred for yellow tools is beyond me.
Jim has violent tendencies and I really don't want him being the way he was with me, with others. I try to see the good in people, but there isn't much there in Jim's case. Don't tolerate people like him giving Redmond a bad name. read more
